Forecasters predict the 2025 Atlantic hurricane season will be “above normal.”  

In the event of a storm, the Expedia and Hotels.com Customer Service Portals provide the latest travel alerts, ensuring up-to-date information for both current and future trips. If unexpected changes occur, 24/7 Customer Care teams are ready to assist with travel arrangements—because a well-prepared traveler is a confident traveler. 

• Expedia Customer Service Portal  
• Hotels.com Customer Service Portal 

Stay ahead of the storm by keeping these key tips in mind ahead of, and during a trip: 

Why should I consider purchasing travel insurance before a trip?  

• Travel insurance may provide coverage for unexpected issues. Before purchasing, review the policy details to ensure it fits your needs. If complications arise, keep records of additional expenses and contact your provider as soon as possible. 

What should I know about hotel and vacation rental cancellation policies?  

• Cancellation policies can vary widely between hotels and vacation rentals. Always check these policies before booking—some may still apply during natural disasters. 

How do cancellation policies work for vacation rentals?  

• Vacation rental hosts set their own policies. Full refunds may only be available up to 14 days before your trip. Outside that window, you’ll need to coordinate directly with the host. Vrbo will only override a host’s policy if the Extenuating Circumstances policy is activated—and not all storms qualify. 

What about cancellation policies for hotels?  

• It’s recommended to book refundable options. During disasters, Expedia and Hotels.com often activate flexible policies for affected bookings, which can be accessed via the Virtual Agent. 

How can I prepare for potential flight disruptions?  

• Review your airline’s policies ahead of time. These are usually available in your confirmation email or itinerary from Expedia. 

What’s the best way to stay weather-aware while traveling?  

• Use a weather app or bookmark the National Weather Service for real-time updates and alerts. 

Who do I keep in touch with if travel conditions change?  

• Keep in contact with your host or hotel for the latest updates. If you can’t reach them, Expedia, Hotels.com and Vrbo 24/7 customer support teams are available to help. 

Where can I find reliable local storm guidance?  

• Check local destination marketing organizations (DMOs). Regions prone to hurricanes often post seasonal information—like Visit Florida’s hurricane guidance. 

Download Expedia’s personalized hurricane prep checklist here: