Here’s what travelers need to know to minimize disruptions and travel with confidence. 

In the event of a winter storm, the Expedia, Hotels.com and Vrbo Customer Service Portals provide the latest travel alerts, ensuring up-to-date information for both current and future trips. If unexpected changes occur, 24/7 Customer Care teams are ready to assist with travel arrangements.  

• Expedia Customer Service Portal   

• Hotels.com Customer Service Portal  

• Vrbo Customer Service Portal 

Quick Travel Tips 

• Flights: If significant delays and cancellations are expected, airlines have likely posted waivers that will allow for a penalty free flight change. 

• Lodging, Activities & Car Rentals: Notify providers of delays.  

• Need Help? Use Expedia, Hotels.com or Vrbo’s Virtual Agent or call us 24/7. 

• Refunds & Credits: Policies vary but Expedia, Hotels.com and Vrbo advocate for your best outcome. 

Frequently Asked Questions 

How can I prepare for potential flight disruptions?   

• Review your airline’s policies ahead of time. These are usually available in your confirmation email or itinerary from Expedia.  

What should I do if my flight is delayed or cancelled and I have a hotel, vacation rental or car rental booking?  

• Notify your hotel, host, and car rental provider. You can do this via the Expedia, Hotels.com or Vrbo apps or by calling directly. Check status often. 

Will I get a refund or credit if my trip is disrupted?  

• Refunds, credits, or vouchers depend on the policies of the airline, hotel, host, or car rental company. Expedia, Hotels.com and Vrbo advocate on your behalf to help resolve issues.  

How can I get help if my travel plans change?  

• Use Expedia, Hotels.com and Vrbo’s Virtual Agent, available on the apps or websites, for quick help or our 24/7 customer support team for more complex issues. 

Why is it taking longer than usual for someone to assist me? 

• During large-scale disruptions like airline strikes or widespread severe weather, hold times increase as thousands of flights may be canceled. In response, we take proactive steps by adding more agents and offering overtime to handle the increased call volume. If you are not traveling within the next 72 hours, it may be better to call back later. 

Should I buy travel insurance? 

• Airlines and other travel partners provide travel insurance options that may protect you. You will need to understand your options when booking and if you did purchase insurance, what is covered. 

What’s the best way to stay weather-aware while traveling?   

• Use a weather app or bookmark the National Weather Service for real-time updates and alerts.