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Reviews of Majlis Grand Mercure Residence Abu Dhabi

4 out of 5
Majlis Grand Mercure Residence Abu Dhabi
Zayed The 1st Street, Electra Street, Tourist Club Area, Abu Dhabi

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 102 reviews" "
Rating 8 - Good. 35 out of 102 reviews" "
Rating 6 - Okay. 9 out of 102 reviews" "
Rating 4 - Poor. 1 out of 102 reviews" "
Rating 2 - Terrible. 3 out of 102 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value property in a good location close to Abu Dhabi mall and the Corniche. Staff were courteous and helpful. Suire room was spacious and great value compared to similarly priced properties we have stayed in other cities.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jessar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from Manager on Feb 15, 2024
Dear Jessar,Many thanks for your high score.Kind Regards,Managemet.

10/10 Excellent

Yazan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suit was clean and in very good condition. The staff were very nice and exceeded my expectations. In the middle of Abu Dhabi, so it relatively close to everything. The have acceptable swimming pool on the roof with warmed up water, and nice gym. Room service is exceptional.
Stayed 6 nights in Dec 2023
Response from Manager on Feb 15, 2024
Dear Yazan,We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team to look into the areas which need improvement as mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management.

8/10 Good

TIM

Business traveler
Liked: Staff & service
Disliked: Room comfort
Big room, friendly service, but AC didn’t work and one of the lights would not turn off! brekky not good either
Stayed 1 night in Dec 2023

2/10 Terrible

Dawood

Stayed 2 nights in Nov 2023

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was amazing... helpful, polite, friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Alaa, Cairo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good lace , everything is perfect, no single mistake
Stayed 2 nights in Oct 2023

8/10 Good

Nasima

Stayed 2 nights in Oct 2023

6/10 Okay

Maria Ruth

Disliked: Amenities, property conditions & facilities
Check-in was at 2 pm , we arrived at the hotel at 5pm...our room was not close of being ready. We waited for half an hour at the lobby till we finally get to our room. Upon check-in, i was also informed that the pool is closed for an "emergency maintenance" which was disappointing. The staff supervisor suggested to cancel my booking and go somewhere else, which i found it rude. But when she checked and learned that i booked months in advance, she turned around and gave us a complementary free of charge late check-out and extra cot..and that was nice and the right move. Other than that, the rest of our stay went smoothly and the rest of the staff were great and heplful.
Stayed 2 nights in Aug 2023

10/10 Excellent

keith

Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Hua

Stayed 1 night in Jun 2023

4/10 Poor

Alice

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Broken fridge, lights not working, broken closet door that harmed us physically. This was just not the experience we expected or wanted
Stayed 7 nights in Oct 2022

10/10 Excellent

Jay R

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have a great day. Everything was fine. Nice clean room and very friendly and helpful stuff
Stayed 6 nights in May 2022

6/10 Okay

Mutteea

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Ashok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
very nice
Stayed 1 night in Jun 2021
Response from The Management on Jun 16, 2021
Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

2/10 Terrible

yousef

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not recommend
It was very bad time room smiley and the room services not clean vary old furniture food smile in all the hotel from the air conditioner the tv was not working am not recommend these hotel services .
Stayed 2 nights in Sep 2020
Response from The Management on Sep 30, 2020
Dear Guest, Greetings of the day! Although we sincerely regret reading that your stay, fell short of your expectations, we are grateful for the time you spent sharing this feedback on your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Regards, The Management

10/10 Excellent

ABDULRAHMAN A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Sanchi on Jan 26, 2020
Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Excellent

Tango, North Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious suite. Ideal for longer stays, for families with children. It is in a commercial district. A lot of restaurant and shops in the area.
Stayed 1 night in Dec 2019
Response from Sanchi on Jan 26, 2020
Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice pillow and bed. Room was spacious. Kitchen facilities were very basic. Stove not hot enough. Used cups were washed by staff but lipstick stain was still there.
Stayed 5 nights in Apr 2019
Response from The Management on Apr 27, 2019
Dear Guest, Thank you for your kind comments and score. Please accept our apologies for the inconvenience you have faced during your stay. It would be very helpful if you could share with us the details of your stay, in order to fix the issues. Looking forward to welcoming you back hopefully soon Best Regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service in reception Good gym Nice breakfast
Stayed 1 night in Apr 2019
Response from The Management on Apr 23, 2019
Dear Guest, Thank you so much for your wonderful comments and score. We are glad to know that you had an excellent stay with us. We are looking forward to welcoming you back hopefully soon Best Regards,

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great room and very nice breakfast
We had a great stay! We were travelling with our 6 month old baby and everyone loved him. Concierge, reception and everyone else we met around the hotel were especially friendly and helpful. We had dinner at the hotel on one of our two nights, it was a buffet with a wide selection of things to have, all very good. Breakfast was really good and we loved the fresh orange juice. The hotel provided a high chair in the restaurant and a cot for our room. The cot was reasonable, but looked very old and tattered, it did the job though. The pool area looked very nice, unfortunately we didn't get a chance to make use of it as our stay here was quite short. It's on the rooftop with some nice views and is sheltered from the sun and wind. The local area is great with a few restaurants within walking distance and Abu Dhabi Mall just around the corner. Overall a very lovely stay and thank you to all the staff for making it so enjoyable!
Stayed 2 nights in Feb 2019
Response from The Management on Mar 22, 2019
Dear Sami, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Residence Abu Dhabi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a perfect place for us to stay. The room and entire hotel was spotless. It was located close to our relatives we were visiting. The entire hotel staff had smiles on their faces. Though we ate there only a few times, the restaurant at the top of the hotel was splendid. All in all, it was an excellent stay. If I'm every in Abu Dhabi again, I will certainly stay here again and I can highly recommend this hotel to others. A special note of thanks to Anna Yaklunina who went out of her way to resolve a very minor,almost non-problem.
Stayed 8 nights in Jan 2019
Response from The Management on Mar 4, 2019
Dear Guest, Thank you so much for your amazing comments and score. We are glad to know that you have enjoyed your stay and will recommend our property to others. We will share your comments with our team and will pass kind remarks to Ms. Anna. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the center of the city
We asked for a 3 bed room and ended up with a suite of 2 bedrooms, 2 full bathrooms, a kitchen, and a lovely big living room. Lots of electronic outlets. 3 tvs. A safe. Huge bedroom and living room. Beds were a bit hard but the pillows were comfortable. We didn’t use the pool but it looked lovely. We ate at the hotel restaurant and the bill was pretty reasonable with huge portions! Lovely hotel.
Stayed 1 night in Jan 2019
Response from The Management on Jan 23, 2019
Dear Ms. Diane, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Residence Abu Dhabi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is excellent. Should be a 5 stars hotel
Stayed 10 nights in Dec 2018
Response from Anna Yakunina on Jan 7, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Residence Abu Dhabi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Thw staff was competitive and the location also was good
Stayed 1 night in Nov 2018
Response from The Management on Dec 13, 2018
Dear Guest, Thank you so much for your kind comments. We have noticed that you have faced some issues during your stay. If you can provide with the more details in order to make sure it will never happen again Looking forward to hearing from you soon Best Regards,

8/10 Good

Abedalrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Anna Yakunina on Sep 3, 2018
Dear Mr. Abedalrahman, Thank you for your score on hotels.com We are looking forward to welcoming you back, hopefully soon! Best Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the hotel,friendly, helpful staff
We arrived off a very full and long flight from New York. The Reception staff were, very efficient friendly and helpful. We were shown to our room, which was on the 13th floor. The room was spacious, and beautifully furnished. Were were unfortunately in transit only, so the trip was rushed and we got to see none of the attractions. We would certainly recommend this lovely hotel.
Stayed 1 night in Aug 2018
Response from Anna Yakunina on Aug 23, 2018
Dear Mr. Michael, Warm Greetings from Majlis Grand Mercure! Thank you so much for your great feedback and score We are looking forward to welcoming you back! Best Regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City hotel not a resort but good
The hotel is showing its age in some areas but having said that, it is still a wonderful place to stay. We had to have room service breakfast because it was a friday and we had to leave by 7 am and the hotel only supplies brunch from late morning as it is a day off for the locals. The breakfast was very average so we hit the Etihad lounge for a top up. The staff were exceptionally polite and very helpful and the coffee in the foyer was very good. Walking around the area at night is an experience as the lighting is not so good and the footpaths are in desperate need of attention. If you don't like mixing with locals then a resort hotel might be to your liking.
Stayed 1 night in Dec 2017

10/10 Excellent

kathy, utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff! Hamid treated us like family!
Wonderful staff! Hamid treated us like family! Great location. Close to restaurants, shopping and the Corniche. No oven, but good size refrigerator, 2 burner stove top and small convection oven.
Stayed 11 nights in Nov 2017
Response from The Management on Nov 29, 2017
Dear Kathy, Thank you for your nice comment! We will pass your kind remarks to our staff and especially to Hamid! Looking forward to welcoming you back at Majlis Grand Mercure! Best Regards,

10/10 Excellent

Nitesh, Mumbai, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Property to stay
Had stayed here for 4 nights, everything from check in to check out was perfect, the staff here are very courteous and helpful, the rooms are extremely spacious and comfortable, every details of things that is required is there in the room including a complete kitchen. The hotel location is very central and there are good quality hotels also located near by and a mini supermarket is just adjourning the hotel building, Overall we had a very pleasurable stay, thank you all.
Stayed 4 nights in Oct 2017
Response from The Management on Oct 28, 2017
Dear Mr. Nitesh, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Residence Abu Dhabi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards,

6/10 Okay

John, New York, NY

Liked: Cleanliness, room comfort
Disliked: Staff & service
Mediocre Hotel, Terrible Management
The best: spacious and clean room. The worst: the human interfaces: slow, bureaucratic check in and out, creepily invasive KYC, incredibly offensive body odor in most personnel, bossy, irrational management.
Stayed 3 nights in Oct 2017

10/10 Excellent

Denver, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious and very comfortable
Our suite was very luxurious and comfortable and the hotel staff were very helpful too.
Stayed 1 night in Sep 2017
Response from The Management on Oct 28, 2017
Dear Denver, Thank you very much for the kind comments about our staff and rooms. It is a pleasure to know that you have enjoyed your stay at Majlis Grand Mercure Residence. We are looking forward to welcoming you back hopefully soon! Best regards,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017
Response from The Management on Oct 28, 2017
Dear Mr. Mohamed, We very much appreciate your high score! Looking forward to welcoming you back! Best Regards, The Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service & great food. Love ❤️ it!!!n
Simply Amazing .
Response from The Management on Oct 9, 2017
Dear Guest, Thank you for your great feedback! We are looking forward to welcoming you back soon! Best Regards

10/10 Excellent

mrsbenno , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Close to city. Facilities are really clean and staff are superb. Couldn't fault anything.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for cab riders
Great newish hotel. Very clean. Kitchen was nice. Checked in early and got a nice upgrade. Pool was closed for maintenance. My huge room was quiet with a good view. Walking area around the hotel is not scenic or convenient by any means. It is close to the airport.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Majlis Grand Mercure is a Grand Residence
Our 5-night stay was wonderful! The hotel was centrally located for all our needs...including our New Year's Eve festivities. The staff was attentive and very professional. I especially liked the fully-equipped kitchenette in the room... we made good use of it and were able to eat-in a couple nights. What a savings!! Overall, everything was lovely. For our next visit to Abu Dhabi, we plan to make reservations again at the Majlis Grand Mercure Residence.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff..so polite and welcoming. Made our stay a great experience. Clean....spacious rooms. Would highly recommend!
Response from Bana on Dec 17, 2016
Thank you for your score and comment Looking forward to see you soon regards The Management

8/10 Good

Jeremy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable!
This is a fairly new hotel with very spacious and well-equipped rooms. The staff were very attentive and check in and out were quick and courteous. My one gripe with the hotel was the breakfast. I arrived around 7am on a weekday, so it should have been a fairly busy time. There was a very limited selection of hot food in the buffet, but a station to get a fresh omelette - great, but nobody to cook it! I asked one of the staff and she phoned for the cook. About 10 minutes later he arrived! In the meantime I tried other breakfast choices and it was generally poor. The baked beans in particular were thin and watery. Not good enough for a 5-star hotel.
Response from The Management on Nov 19, 2016
Dear Jeremy Thank you for your comments on Expedia, we have noticed that you had some challenges with breakfast and we have communicated the issue with the concern department in order to achieve the best guest satisfaction. We really apologies for the issue you have faced and looking forward to have you back soon at Majlis Grand Mercure

8/10 Good

David, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel for families, but expensive.

10/10 Excellent

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel but wifi not great
Response from General Manager on Nov 19, 2016
Thank you for your comments we have noticed that you have faced some issues regarding internet during your stay. We have advised the concern department in order to refrain from reoccurring again. Looking forward to see you soon.

10/10 Excellent

gregory, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
The welcoming team were excellent and went out of their way to ensure we checked in and were comfortable.

6/10 Okay

evan

Liked: Cleanliness, staff & service, room comfort

8/10 Good

evan, Tex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of amenities in the room
Nice room

8/10 Good

Imad, Al Ain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
home in Abu Dhabi
Strategic location in downtown area

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Walking distance to abu dhabi mall, hotel is nicely furnished and very cosy

8/10 Good

Janet, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay to visit friends. Comfortable hotel. Didn't eat there or use facilities.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family suite perfect for us
Perfect for us as a family of 5. Kids loved it and having separate room for two (with one in the fold down lounge bed) was ideal to keep an eye on them. Nothing too much trouble for staff and a real classy treat