Outdoor pool, sun loungers
Check availability

Reviews of The African Regent Hotel

4.5 out of 5
The African Regent Hotel
237-238 Airport West, Cantonments, Accra

Reviews

8.2

Very Good

Rating 10 - Excellent. 157 out of 416 reviews" "
Rating 8 - Good. 171 out of 416 reviews" "
Rating 6 - Okay. 50 out of 416 reviews" "
Rating 4 - Poor. 27 out of 416 reviews" "
Rating 2 - Terrible. 11 out of 416 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Officer on Mar 21, 2024
Dear Tamara,Thank you for your kind rating.RegardsMary

2/10 Terrible

Michael

I’ve stayed there twice before and never had any complaints but this time was terrible they wouldn’t change currency then phone didn’t work for 3 days they wouldn’t let me charge room service to my room then brought a charge card machine to the room and it didn’t work every time I needed anything I to go to front desk I tried to pay for room service in cash and they said that my $100 bill was too old 😂
Stayed 2 nights in Feb 2024
Response from Guest Relations Officer on Feb 22, 2024
Dear Michael,Thank you for taking the time to share your experience with us.We are sorry this did not go well with your stay.But be rest assured that, management have taken it up and have put measures in place to prevent this from happening again.We hope to see you soon.RegardsMary

10/10 Excellent

Michael

Stayed 4 nights in Feb 2024
Response from Guest Relations Officer on Mar 21, 2024
Dear Michael,Thank you for your kind rating.RegardsMary

10/10 Excellent

ELYSE

Stayed 1 night in Jan 2024
Response from Guest Relations Officer on Mar 21, 2024
Dear Elyse,Thank you for your feedback.Kind Regards

10/10 Excellent

ELYSE

Stayed 1 night in Jan 2024
Response from Guest Relations Officer on Mar 21, 2024
Dear Elyse,Thank you once again for kind rating.RegardsMary

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to the airport and provides shuttle services. They have friendly staff who are professional and curteous. There is a breakfast buffet with fresh foods which is complimentary(and a plus). The onsite restaurant carries arrays of traditional and continental dishes which are delicious. The facility is very clean and they ensure the safety of all guests: Highly recommended!
Stayed 5 nights in Dec 2023
Response from Guest Relations Officer on Jan 28, 2024
Dear Linda,Thank you for your kind review. We are happy to learn that our food, facility and services suited your liking.We will continue to give our best to all our cherished guests. We also, hope to have you stay with us whenever you are in Accra.Looking forward to seeing you soon.RegardsMary

8/10 Good

Erica

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Guest Relations Officer on Jan 4, 2024
Dear Erica,Thank you for your feedback.Regards

8/10 Good

Audrey

Stayed 1 night in Dec 2023
Response from Guest Relations Officer on Jan 4, 2024
Dear Audrey,Thank you for your kind patronage.Regards

8/10 Good

Jacole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 2 weeks here and the hotel staff was really friendly and hospitable. They did an excellent job with our needs and wants. This hotel is centrally located which was great for shopping, food etc. The breakfast buffet was good. I would suggest getting there early to get the food fresh. I had a few issues with the a/c yet it was restored. The internet isn't that strong outside of the hotel room. We spent a great deal on the balcony and it was awesome, relaxing and serene. I would defintely recommend this hotel again.
Response from Guest Relations Officer on Feb 18, 2024
Dear Jacole,Thank you for your kind patronage, it means a lot to us as it will encourage us to do more for you and all our cherished guest. Your satisfaction for our facility and service delivery makes us feel fulfilled.We will definitely share this with our staffs.We look forward to welcoming you soon.RegardsMary

10/10 Excellent

Kwabena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job done
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 30, 2023
Dear Kwabena,We thank you for your kind patronage.RegardsMary

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
My colleague and I spent a very pleasant week here recently. Excellent service, spotless rooms and 24hr room service were all appreciated. The evening buffets are varied enough to eat each evening without running out of options. The Sunday buffet was excellent!
Stayed 6 nights in Nov 2023
Response from Guest Relations Officer on Nov 30, 2023
Dear Valued Guest,Thank you for taking the time to put a smile on our face.Your review has really encouraged us.Above all thank you for letting us know that, you had a memorable stay with us.We are glad our facility and service delivery suited your liking.We look to seeing you soon.RegardsMary

8/10 Good

Cathleen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall staff was nice and the food was pretty good. However I was disappointed that the pool was not functioning during my stay.
Stayed 6 nights in Oct 2023
Response from Guest Relations Officer on Oct 21, 2023
Dear Cathleen,Thank you for always choosing our hotel for your stay.We are really glad to know that once again, the food and service delivery suited your liking. But for the most part, we are sorry you couldn't swim due to the renovation of the pool.We really look forward to share our new renovated pool experience with you on your next stay with us.RegardsMary

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the nice friendly staff, the choices of food to choose from and close to the airport and mall. Give the staff a raise. Very good experience.
Stayed 2 nights in Oct 2023
Response from Guest Relations Officer on Oct 21, 2023
Dear Leanne,We are appreciate for taking the time to share your wonderful feedback with us. We are happy to know that our staff exceeded your expectation, they will be happy to hear this. Once again thank you for appreciating everything about the African Regent Hotel. We look forward to serving you again soon.RegardsMary

10/10 Excellent

Akwasi

Stayed 1 night in Sep 2023
Response from Lumy on Sep 22, 2023
Dear Akwasi,Thank you for patronizing us, we would love to hear from you.

10/10 Excellent

Tibebu

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, comfortable hotel with excellent service and a West African cultural esthetic. Near the airport. Breakfast buffet included. Gym/spa. Pool was under construction and few other outdoor areas for walking/relaxing.
Stayed 1 night in Aug 2023
Response from Guest Relations Officer on Sep 1, 2023
Dear Tibebu,We thank you for sharing this awesome review with us, and also letting us know that you thoroughly enjoyed every bit of our facility, service delivery and the African cultural concept. I assure that, we will have the pool completed in on time so you can enjoy the it on your next visit. We look forward to seeing you soon.RegardsMary

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend as a good place to stay in Accra. Nice, clean hotel with hospitable and polite staff. Dining experience was great! I enjoyed the African vibe, decor and ambiance. I was there was several family members who had similar experience with seeming deficit of bath towels- had to ask several times to have towels replaced or provided.
Stayed 7 nights in Aug 2023
Response from Guest Relations Officer on Aug 18, 2023
Dear Caroline,We are grateful and appreciate you taking the time to share your experience with us. We are happy to hear about your satisfaction for the excellent service provided to you by our team and your liking for our African vibe. It will be a pleasure to serve you again soonKind RegardsMary

10/10 Excellent

KenYatta

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay in a great city.
Stayed 1 night in Jul 2023
Response from Guest Relations Officer on Aug 7, 2023
Dear Ken,Thank you so much for your kind feedback. We look forward to seeing you soon.RegardsMary

10/10 Excellent

Vera

Stayed 1 night in Aug 2023
Response from Guest Relations Officer on Aug 25, 2023
Dear Vera,Thank you so much for your kind patronage.RegardsMary

10/10 Excellent

CHARLES

Stayed 3 nights in Jul 2023
Response from Guest Relations Officer on Jul 30, 2023
Dear Charles,Thank you for your kind patronage.We look forward to having you back soon.RegardsMary

10/10 Excellent

Samantha Vanessa

Stayed 3 nights in May 2023
Response from Guest Relations Officer on Jul 18, 2023
Dear Samantha,Thank you for your kind feedback and high rating.We look forward to seeing you soon.RegardsMary

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and dinner options. Clean, welcoming and first class customer service.
Stayed 1 night in Jul 2023
Response from Guest Relations Officer on Jul 8, 2023
Dear Natasha,Thank you for sharing this amazing feedback with us. We are indeed privileged to know our facility and customer service suited your liking. We look forward to welcoming you soon.RegardsMary

8/10 Good

Lewis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Guest Relations Officer on Jun 23, 2023
Hello Lewis,Thank you for patronizing us.RegardsMary

8/10 Good

Daniel

Stayed 2 nights in Jun 2023
Response from Guest Relations Officer on Jun 27, 2023
Hello Daniel,Thank you for your kind feedback, we glad to know you enjoyed your stay. We look forward to seeing you soon.RegardsMary

8/10 Good

Sharett

Stayed 1 night in May 2023
Response from Guest Relations Officer on Jun 13, 2023
Hello Sharett,Thank you so much for your kind rating.I look forward to hosting you again.RegardsMary

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
employees
Stayed 2 nights in May 2023
Response from Guest Relations on May 6, 2023
Hello Anthony,Thank you for taking the time to share your experience with us. We are happy to know you liked the services of our staffs, that is what we aim to achieve for all our guests and we are pleased it reflected in your stay. We look forward to hosting you again.Warm RegardsMary

10/10 Excellent

debora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendly & helpful staff. Breakfast was also delicious. There was a lot of delicious room service food options as well. Really enjoyed our stay.
Stayed 3 nights in Apr 2023
Response from Guest Relations on Apr 8, 2023
Hello Debora,Thank you for sharing this uplifting review with us. We really appreciate it and are delighted to learn that you thoroughly enjoyed concept and the services of our staff. Kind RegardsMary

6/10 Okay

Ann

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The property is very old and the room had a constant smell. Upon arrival I was told that my travel companion and I would be in the same floor. My room was switched without notice. Ended up have to repack and move to my original floor. Inconvenience.
Stayed 7 nights in Mar 2023
Response from Guest Relations on Apr 1, 2023
Hello Ann,Thank you for taking the time to share this feedback with us. Customer satisfaction is our top priority and so we are really sorry to hear that your experience did not go as expected. Management have put things in place to ensure your maximum satisfaction in the future. We look forward to seeing you soon.RegardsMary

10/10 Excellent

serge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Mar 2023
Response from Guests Relations on Mar 12, 2023
Hello Serge,Thank you for the high rating and your patronage.We look forward to hosting you again.Warm RegardsMary

8/10 Good

Shivani

Good
Stayed 1 night in Mar 2023
Response from Lumy on Mar 5, 2023
Dear Shivani,Many thanks for sharing your experience with us, we appreciate you and we look forward to welcoming you again.

8/10 Good

omoruyi

Stayed 1 night in Feb 2023
Response from Guest Relations on Mar 21, 2023
Hello Omoruyi,Thank you for patronizing us.RegardsMary

10/10 Excellent

Cale

Stayed 1 night in Feb 2023
Response from Guest Relations on Mar 15, 2023
Hello Cale,Thank you for patronizing us.RegardsMary

8/10 Good

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Guest Relations on Mar 13, 2023
Hello Anthony,Thank you for patronizing us.RegardsMary

10/10 Excellent

Cherie

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Service was excellent! Soloist was amazing.
Stayed 1 night in Feb 2023
Response from Lumy on Feb 14, 2023
Dear Cherie,We are much grateful for choosing us and for sharing your experience with us and other travelers. Thank you and we hope to see you soon.

10/10 Excellent

Fikerte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean. The staff were friendly and helpful, especially Gerry at the front desk. I forgot my adapter and the bellman found one for me. Then I had to leave before the restaurant was open and Gerry managed to get me some tea and pastries. Very thoughtful.
Stayed 1 night in Jan 2023
Response from Guest Relations on Jan 28, 2023
Hello Fikerte,We are really encouraged by this amazing feedback, and we appreciate you sharing withit us.It has always our core aim to provide a memorable and satisfactory service to all our guests and we are happy we delivered on our promise. We will definitely relay your compliment to the mentioned staff.Kind RegardsMary

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many choices in Accra, I’m glad I chose this property. I walked to the Accra Mall. The famous Sky Bar is across the street and there were no limits to getting around from this hotel as my base. I organized a Cape Coast tour just by asking staff. Everyone was pleasant and the smiles were abundant. Seth, the doorman was extremely helpful and became my go to for all things Accra. The spa on site is small but they sent me to their larger location where I did their 6 hour package. Loved it. The restaurant food was delicious. I preferred my meals at the hotel over local establishments. The free breakfast buffet was a bonus with made to order omelettes etc. Great first base when landing in Accra.
Response from Guest Relations on Jan 20, 2023
Hello William,Thank you for sharing this awesome feedback with us. We strive to do everything possible to create that enjoyable and memorable experience to all our guests. We will gladly extend your appreciate to the management and the staffs for their good work.We look forward to hosting you soon.Warm RegardsMary

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming staff, clean rooms, 24hr bar/restaurant a plus, as well as free airport shuttle. Conveniently located next to Accra mall.
Stayed 5 nights in Jan 2023
Response from Guest Relations on Jan 17, 2023
Dear Valued Guest,Thank you for this amazing high rate, we could not have achieved this without you.We are fulfill to know that your expectations were met through our outstanding services and our location as you rightly said, worked it all.We look forward to serve you again.Warm RegardsMary

10/10 Excellent

Matthew, Chicago

Response from Guest Relations on Mar 7, 2023
Hello Matthew,Thank you so much for patronizing us, we look forward to serving you again.RegardsMary

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Booking complication
I want impressed at all by the misinformation on the booking and the room assigned to me on check-in. I was shown a picture of a rim that had 3 beds but the hotel claimed that they don't have such types of rooms and have a small room with only one bed. That caused a lot of discomfort for me and an embarrassment for the hotel. The hotel management reviewed the booking and acknowledged the discrepancy. They agreed to change my room despite their protest. The hotel service was great and the staff very friendly and we were pleased by our stay there. However, the embarrassment and stress caused by the booking was unbearable.
Stayed 12 nights in Dec 2022
Response from Guest Relation on Jan 5, 2023
Dear Valued Guest,We appreciate and value our customers' opinions and would like to thank you for bringing this to our attention. Kindly note that management are doing everything necessary to prevent this from happening again. We are however delighted to know that you were pleased with our staff and our services. We look forward to seeing you soon. Kind regardsMary

10/10 Excellent

Natasha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Guest Relation on Jan 5, 2023
Hello Natasha, We are really enthused by this high rating; we could not have achieved this without you. Thank you for choosing us, we hope to see you soon.Kind RegardsMary

8/10 Good

maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ezinwa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely receptive and I enjoyed the added services attached to my stay. Although it was a very short stay, I loved it.
Response from Mary on Dec 21, 2022
Dear Ezinwa,We are happy you experienced our 'Afropolitan' services. We cherish and appreciate your compliment. Looking forward to seeing you soon. Merry Christmas and a Happy new year in advance.Regards,Mary

10/10 Excellent

Danny

Stayed 2 nights in Nov 2022
Response from Lumy on Dec 21, 2022
Thank you for staying with us. We look forward as you share your experience with us.

10/10 Excellent

Michael

Business traveler
Liked: Staff & service, property conditions & facilities
Room was very clean The view just outside was not very good at all. I guess they may not have control since it seems to be on another property. Otherwise every looked very well organized
Stayed 1 night in Nov 2022
Response from Lumy on Dec 21, 2022
Dear Michael,We are pleased you chose us as your preferred hotel and thank you for sharing your experienced. Management is looking into your concern on the view on one side of the hotel and we believe in the long-run something can be done.

10/10 Excellent

Jeri, Woodbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Service.
Stayed 7 nights in Nov 2022
Response from Sheron on Nov 21, 2022
Dear Jeri,Thank you for such perfect scores on your review. I am glad we made such great impact on your stay here. We look forward to having you again when next you are in town.Kind regards,Sheron.

10/10 Excellent

Hanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Sheron on Nov 21, 2022
Hello Hanna,Thank you for taking your time to give us such great ratings. I am glad we gave you the perfect experience.We are always open to welcome you into our afropolitan hotel on your next stay.Looking forward to seeing you soon.Best regards,Sheron

8/10 Good

Teiahsha

Stayed 1 night in Sep 2022
Response from Guest Relation on Jan 3, 2023
Hello Teiahsha,Thank you so much for this rating. We are glad to know that you enjoyed your stay with us.We hope to see you soon.RegardsMary

6/10 Okay

john

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The quality of this hotel has declined drastically since I was last here in 2017
Stayed 1 night in Sep 2022
Response from sheron on Oct 7, 2022
Thank you for the feedback John. We greatly appreciate the time you have taken to give us this valuable feedback. We are truly sorry you did not have quite a pleasant experience in our hotel. Your feedback has been taken on board and we will strive to make improvements accordingly.Kind Regards,Sheron.

6/10 Okay

Liwang

Business traveler
Liked: Cleanliness, staff & service, amenities
House keeping forgot to put two towels. Called front desk twice, nothing happened.
Stayed 8 nights in Jul 2022
Response from Lumy on Aug 1, 2022
Dear Liwang, Thank you for your feedback, we are glad to receive this. We apologize for not providing the require number of towels in your room, I can assure you that this will be looked into and a better service will be rendered on your next visit.

10/10 Excellent

Aruna

Stayed 1 night in Jul 2022
Response from Lumy on Aug 1, 2022
Dear Aruna, Thank you for patronizing us, we will be glad to read your review.