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Reviews of Kena Hotel

3.5 out of 5
Kena Hotel
Namibia St, Addis Ababa, Addis Ababa

Reviews

6.8
Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 2 out of 5 reviews" "

6.8/10

Cleanliness

8.8/10

Staff & service

4.6/10

Amenities

6.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Tesfaye Gurmu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a serious hygienic and ventilation problem with a terrible smell. Of the 7 days paid reservation, I had to leave the hotel (Kena Hotel) after two nights. The hotel doesn’t refund, and I had to loss over $300 USD to avoid risking of my health. That is how terrible the hotel is. The towels were with stains and appear to be unclean. The carpet in the room was also filthy for a hotel. All in all, the hotel is not fit to stay in for obvious health risk. The breakfast is bellow standards, and it is advisable to avoid it for those with sensitive stomach. Since the breakfast area is attached to open kitchen without enough ventilation that few minutes stay in the area guarantees kitchen smell to the clothes.
Response from Selam on Jan 6, 2023
Dear Mr. Tesfaye Gurmu,Thank you for the review,I and the management of the hotel would like to express our sad feeling for the content of the review. To Begin, you reported a refund from the expedia.com with the pretext of room smell before you informed to our front desk. we learnt your complaints from the Expedia.com and we replied for the room change but cannot refund. The same day you had a conversation with me as a sales manager regarding your change of plan which you informed me that you were trying to book for two nights but it came to be 7 nights then you requested for the refund for your plan was 2 nights.But you yourself know the booking you made was nonrefundable rate which, by the exprdia.com policy, will not be refunded. You raised a complain regarding the room condition and we offered a room change and you said you wanted only the refund. It is not fair to defame the hotel with these all anger born terms and false accusations. we have better reputations with our guests' experience and able to get good reviews. we don't want to take your unused nights by your change of plan, instead i would like to confirm you that whenever you have plan to stay in Addis Ababa, we are very much happy to host you free with prior notification. with best hospitality regardsSelam LamboroSalesl Manager

10/10 Excellent

Haymanot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Truly enjoyed my stay. The rooms were clean, water pressure was good and it was safe. Location of the hotel is Ideal. The staff are polite and friendly. Definitely staying at Kena again.
Stayed 7 nights in Sep 2022
Response from Sales & Marketing on Sep 21, 2022
Dear Haymanot,Thank you for being our loyal customer and thank you for your exceptional feedback we apricated, we can't wait to welcome you back.Hospitality Regards,Management Team

10/10 Excellent

Abdisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
I Loved the charm of this hotel in the heart of Finfinnee “Addis Ababa” Ethiopia . Does not give you the routine chain hotel vibe at all. The bed was extremely comfortable. The room was spacious and clean. It was so amazing! The staff was so friendly and made my stay very comfortable. I’ll be back in a couple of months!
Stayed 7 nights in Aug 2022
Response from Sales & Marketing on Aug 22, 2022
Dear Abdisa,Thanks for staying with us and we are honored to get a chance to get you know and spending your time with Kena, we cant wait to welcome you again to your home too.Hospitality Regards,Team Marketing!

2/10 Terrible

Dawit

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jul 2022
Response from Sales & Marketing on Aug 3, 2022
We are very sorry for the disappointment that we create, and please give us a chance to prove that we sorry. Hospitality Regards. Lewi K.

10/10 Excellent

Abdulkarim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but there is problems with lift and the price quite high
Stayed 3 nights in Jun 2022
Response from Lewi on Jul 5, 2022
Thank you Mr. Abdul Karim, for your booking with Kena Hotel and we are progressing on the elevator issue and we would like to say sorry for the interruption again. I promise next time you will have memorable time with us. Hospitality Regards, Lewi Kelbessa Sales & Marketing Manager