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Reviews of Mado Hotel

4 out of 5
Mado Hotel
Namibia Avenue, Bole Sub City, Addis Ababa, Addis Ababa

Reviews

8.4

Very Good

Rating 10 - Excellent. 36 out of 62 reviews" "
Rating 8 - Good. 16 out of 62 reviews" "
Rating 6 - Okay. 2 out of 62 reviews" "
Rating 4 - Poor. 1 out of 62 reviews" "
Rating 2 - Terrible. 7 out of 62 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite stay in Addis
Stayed 3 nights in May 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mado Hotel on Apr 14, 2024
Dear guest would like to say thank you for your comment , we hope you will continue with Mado as A family.with hospitality regards

10/10 Excellent

MICHITO

Stayed 6 nights in Feb 2024
Response from Mado Hotel on Apr 14, 2024
Dear guest would like to say thank you for your comment , we hope you will continue with Mado as A family.with hospitality regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Mado Hotel on Feb 18, 2024
Dear guest would like to say thank you for your comment , we hope you will continue with Mado as A family.with hospitality regards

10/10 Excellent

OLUBIYI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were good and very well maintained, The hotel staff were courteous and ever ready to assist. On a negative note, the room heater wasn't working but we were given not too effective stand alone heaters in replacement. overall i will not hesitate to recommend Mado hotel ti others!
Stayed 6 nights in Dec 2023
Response from Mado Hotel on Jan 30, 2024
Dear guest would like to say thank you for your comment , we hope you will continue with Mado as A family.with hospitality regards

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Addis Ababa
Stayed 2 nights in Oct 2023
Response from Front Office Team. on Nov 15, 2023
Dear guest would like to say thank you for your comment , we hope you will continue with Mado as A family.with hospitality regards

2/10 Terrible

Kidist

Liked: Property conditions & facilities
Disliked: Cleanliness
I have not even used the room because the bedsheet was dirty and i found lice on it. The receptionist offered me the bedsheet change but I can I sleep on I bed that has lice. It is just west of money.
Stayed 1 night in Sep 2023
Response from Front Office Team. on Oct 3, 2023
First of all, we would like to thank you for choosing our hotel, we don't believe our hotel has that many hygiene problems but we apologize for what you have experienced and we are strongly to do well based on your comment.With best regards

2/10 Terrible

Tyrone

Liked: Staff & service
Disliked: Property conditions & facilities
They charged me for a extra day for come in at 2am ....
Stayed 6 nights in Sep 2023
Response from Front Office Team. on Sep 19, 2023
Dear Tyrone,Thank you for taking the time to give us your review, we apologize for the inconvenience that happened to you. But we use international check-in and check-out time. based on this we may request extra fees for those who arrive out of the time frame.With regards.

10/10 Excellent

Meklit

Stayed 2 nights in Aug 2023
Response from Front Office Team. on Sep 19, 2023
Dear Meklit,Thanks for sharing your positive review of our hotel. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.With regards

8/10 Good

Alexandre

Stayed 2 nights in Jul 2023
Response from Front Office Team. on Jul 31, 2023
Dear Alexandre,Thanks for sharing your positive review of our hotel. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.With regards

8/10 Good

cesar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Office Team. on Jul 12, 2023
Dear Cesar, Thanks for sharing your positive review of our hotel. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.With regards

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, great breakfast, friendly staff.
Stayed 3 nights in May 2023
Response from Front Office Team. on Jun 7, 2023
Dear Kynn,Thanks for sharing your positive review of our hotel. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.With regards,

8/10 Good

Ole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Front Office Team. on Jun 7, 2023
Dear Ole,We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests. With regards!

10/10 Excellent

satoshi

Stayed 2 nights in May 2023
Response from Front Office Team. on May 26, 2023
Dear Satoshi,Thanks for sharing your positive review of our hotel.We’re so happy to hear you had great experience at Mado Hotel. Our whole team works very hard to keep our customers happy. Thanks again and we hope to serve you again soon.With Regards!

8/10 Good

cesar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good 4 stars hotel, quite good for the price you pay.
Stayed 1 night in Apr 2023
Response from Front Office Team. on May 26, 2023
Dear Cesar,Thanks for sharing your positive review of our hotel.We’re so happy to hear you had great experience at Mado Hotel. Our whole team works very hard to keep our customers happy. Thanks again and we hope to serve you again soon.With Regards!

10/10 Excellent

Lora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2023
Response from Front Office Team on May 26, 2023
Dear Lora,Thanks for sharing your positive review of our hotel.We’re so happy to hear you had great experience at Mado Hotel. Our whole team works very hard to keep our customers happy. Thanks again and we hope to serve you again soon.With Regards!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from Front Office Team. on Apr 11, 2023
Dear Christina,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Mado Hotel. Our goal is always to exceed your expectations.With regards.Front Office Team.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't be back
So many problems with this place. I wont be back: Breakfast: 2 /10, just poorly made food with bad taste. Coffee is sour. Rooms: 4/10 a lot of maintenance needed in the rooms. Things falling apart, TV signal is weak, soap and shampoo is like water. Beds were ok. Service: 1/10 I ordered room service and paid in my room when i got a receipt. The staff took the money (with a 15% tip) and then on check out I was told that i should pay for the same room service. The hotel staff aparently thought my entire payment was a tip. Otherwise staff are extremely weak in speaking English which makes mlst things difficult. In general i would expect thus standard for a rate of 50-60 USD per night. This hotel is not worth the price.
Stayed 3 nights in Mar 2023
Response from Front Office Team. on Apr 11, 2023
Dear Evan,I apologize on behalf of everyone at Mado Hotel. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.With regards.Front Office Team.

8/10 Good

Fitsum

Stayed 3 nights in Feb 2023
Response from Front Office Team. on Apr 11, 2023
Dear Fitsum,Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests.With regards.Front Office Team

8/10 Good

Mulugeta

8/10 Good

ADEBAYO

Stayed 1 night in Jan 2023
Response from Front Office Team on Feb 3, 2023
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

8/10 Good

Abdoulwahab

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good overall!
Stayed 5 nights in Nov 2022

10/10 Excellent

Lora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel

2/10 Terrible

Enas

Business traveler, Traveled with partner
Disliked: Staff & service
We arrived and we got the room immediately we left for sightseeing and when we back we were tired and we found the bed broken it is took them two hours to give us another room with sink leaking
Stayed 1 night in Oct 2022

2/10 Terrible

Sewlesew

Stayed 1 night in Sep 2022
Response from Front Office Team on Feb 3, 2023
Dear Estimated Guest Thank you for taking the time to review us, We apologize that our service did not satisfy your expectations. We look forward to getting a second chance. Hospitality Regards

8/10 Good

PRAVIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A Good Cozy Stay
Hotel is very nice. Staff is cooperative. Since Addis is cool most of the years the Hotel room AC should have warm temperature control. Even after keeping the AC at Fan mode on low speed & setting the temp at 29 the room was too cold for me. Also, they should increase menu items for room service. Put some rice dishes in veg & nonveg. 2 water bottles of 500ml are not enough. Menu in breakfast should be increased. Breakfast juices should be tasted before keeping them. Anyways the stay was good I would say. Would recommend to others too.
Stayed 3 nights in Sep 2022
Response from Mado Team on Sep 25, 2022
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Vishal

Stayed 3 nights in Aug 2022
Response from Mado Team on Aug 24, 2022
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

2/10 Terrible

Yabsera

Stayed 1 night in May 2022
Response from Mado Hotel on May 28, 2022
Dear Estimated Guest Thank you for taking the time to review us, we are devastated to hear you had such a bad experience with us.we'd like to learn more about your situation and what exactly happened. We want to make things right. We are looking into this issue and hope to resolve it promptly and accurately. Hospitality Regards

10/10 Excellent

Nesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 1 night at Mado hotel, my stay overall was good, location is very convenient to the airport, shops and restaurants, the staff members are very polite and helpful from beginning to the end, breakfast buffet was good, normal checking time is 2pm but they allowed me to checking in at around 11am and which was fantastic! I will definitely stay here on my next trip. And I highly recommend if you stay in Addis area for business or leisure.
Stayed 1 night in May 2022
Response from Mado Hotel on May 28, 2022
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great. the room was really clean and had everything we needed such as slippers. The bed was extremely comfortable and had good pillows too. the shower was really nice and easy to control the temperature which is not always the case in Ethiopia. Breakfast was excellent and everything was fresh and well presented. We also used the spa for a massage which was good as was dinner in the restaurant, very tasty indeed.
Stayed 1 night in Apr 2022
Response from Mado Hotel on May 28, 2022
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Kevan, FARGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good central location in Addis and so convenient for my schedule.
Stayed 2 nights in Feb 2022
Response from Mado Team on Mar 24, 2022
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay excellent and helpful staff will visit again
Stayed 1 night in Jan 2022
Response from Mado Team on Feb 1, 2022
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff excellent service, will definitely go back there
Stayed 1 night in Jan 2022
Response from Mado Team on Feb 1, 2022
Jan 12, 2022 by Mado Team Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

6/10 Okay

ABEBU

Disliked: Cleanliness, staff & service
Stayed 15 nights in Jan 2022
Response from Mado Hotel on May 28, 2022
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Liya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience and the place is so great ! Would definitely come back !!
Stayed 1 night in Jan 2022
Response from Mado Team on Jan 12, 2022
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022
Response from Mado Hotel on May 28, 2022
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Yanet Hailu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfy and in the center of the city
Stayed 1 night in Dec 2021
Response from Mado Team on Jan 5, 2022
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Shilemat

Stayed 3 nights in Dec 2021
Response from Mado Team on Jan 5, 2022
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

4/10 Poor

dawit

Stayed 14 nights in Oct 2021
Response from Mado Hotel on May 28, 2022
Dear Estimated Guest Thank you for taking the time to review us, we are devastated to hear you had such a bad experience with us.we'd like to learn more about your situation and what exactly happened. We want to make things right. We are looking into this issue and hope to resolve it promptly and accurately. Hospitality Regards

10/10 Excellent

Tufa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but needs better breakfast choices
Friendly staff, clean and comfortable rooms, nice location for restaurants and coffee shops (if you are a coffee lover then you should try Tomoka across the street from the hotel). On the downside, that area could be noisy, and their breakfast has very limited choices (does not go with the standard of the hotel)
Stayed 4 nights in Sep 2021
Response from Mado Hotel on Oct 1, 2021
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Leoule

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly and No alcohol or smoke in rooms. People greet properly and show kindness. Their bf is great. rooms are clean and wonderful.
Stayed 1 night in Jul 2021
Response from Mado Team on Sep 23, 2021
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

8/10 Good

Sandra

Stayed 26 nights in Aug 2021
Response from Mado Team on Jan 5, 2022
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Olayinka

Stayed 4 nights in Jul 2021
Response from Mado Hotel on Jul 13, 2021
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

8/10 Good

Karamvir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Mado Hotel on Jun 19, 2021
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Maidot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service thanks
Stayed 2 nights in May 2021
Response from Mado Hotel on Jun 19, 2021
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and helpful staff. Reliable wifi.
Stayed 2 nights in May 2021
Response from Mado Hotel on Jun 19, 2021
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

8/10 Good

Maidot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
Stayed 2 nights in May 2021
Response from Mado Hotel on Jun 19, 2021
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The people were friendly and helpful. I recommend it.
Stayed 1 night in May 2021
Response from Mado Hotel on Jun 19, 2021
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

10/10 Excellent

Yeabsira, Baltimore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth to stay and definitely the best five star hotel
Stayed 1 night in Jan 2021
Response from Mado Hotel Team on Jun 19, 2021
Dear Estimated Guest Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Hospitality Regards

6/10 Okay

Gary, Dhahran

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Good location, noisy construction next door until late at night and early morning. Noisy road. Was advertised as having a gym but didn't. Food was average with not much choice for western customers. Room service would not deviate from the menu, couldn't even do french fries! For the money this hotel was dissapointing.
Stayed 9 nights in Feb 2020
Response from Mado Hotel Teams on Feb 26, 2020
Dear Estimated Guest Thank you for taking the time to review us, we are devastated to hear you had such a bad experience with us.we'd like to learn more about your situation and what exactly happened. We want to make things right. We are looking into this issue and hope to resolve it promptly and accurately. Hospitality Regards