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Reviews of Sunland Hotel

3.5 out of 5
Sunland Hotel
Bole Subcity, Woreda 3, Addis Ababa, Addis Abeba

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

2.0/10

Cleanliness

6.0/10

Staff & service

2.0/10

Amenities

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel doesn't treat Expedia customers. They don't prefer customers who use online booking. They have selected clients. When I arrived an hour after my check in time, they said that they did't have any rooms available. They had received the reservation from Expedia, but said no rooms. They were going to send me to a cheaper hotel which I refused. Then they gave me a room that looks like a room for the staff, which is of bad quality, full of noise. That's the only room on the floor that they use for other purposes. I will never go there again.
Stayed 1 night in Nov 2019
Response from The Management on Nov 23, 2019
Dear Valued guest Thank you for your recent review, on behalf of the management and staff of sun land hotel we kindly would like to apologize the inconvenience happened on you. hope to serve you with better hospitality in your next visit to Addis Ababa.