6/10 Okay
Colin
Traveled with group
Dec 9, 2023
Liked: Cleanliness
Disliked: Room comfort
Disappointing
My friend and I went to Tenerife for his birthday. I booked a 'family room' and requested in advance that there should be 2 beds. We were disappointed to find only one double bed and a sofabed. We paid around 850 euros for 3 nights, which had to be paid at check-in before we saw the room. We requested that the hotel add a second bed on the first day, but nothing happened. We asked again on the second day and were told something would be done. We were under the impression a single bed would be added. We were disappointed again to find they had only made up the sofabed. For what we paid, this was a very poor level of service.
The room we were allocated was not very nice. It had zero view, blocked by overgrown vegetation. The room was in need of modernisation. For example, electric sockets were old and loose and there were no USB points.
The food was very average and not up to the standards of other H10s I've visited in the past.
I would not recommend this hotel, there are others that are far better and that take customer service seriously.
Colin
Stayed 3 nights in Dec 2023