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Reviews of Route Inn Grantia Akita Spa Resort

3.5 out of 5
Route Inn Grantia Akita Spa Resort
5-2-1 Akita Nakato, Akita, Akita-ken

Reviews

8.2

Very Good

Rating 10 - Excellent. 57 out of 159 reviews" "
Rating 8 - Good. 67 out of 159 reviews" "
Rating 6 - Okay. 25 out of 159 reviews" "
Rating 4 - Poor. 8 out of 159 reviews" "
Rating 2 - Terrible. 2 out of 159 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

6/10 Okay

Walter

Stayed 2 nights in Jul 2019

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spa and Onsen
This was really the best hotel I stayed at in Akita City. Good onsen experience, and the best spa experience I have had in Japan.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, slightly far from JR and the entrance is not obvious if you take a walk from JR direction. Everything else is good.

4/10 Poor

Gerrianne G.

Disliked: Staff & service, property conditions & facilities, room comfort
There are better places to stay in Akita.
We only stayed one night to break up a long train trip. It is not as close to the station as we had hoped so it was an expensive taxi ride. The wonderful food and people we met on the restaurant street made our stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hot springs around and very clean and happy people. Dan

10/10 Excellent

Andrew, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good, wanted to stay an extra night...

8/10 Good

Dean, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in spa (onsen) resort
Relaxing experience with unlimited access to the onsen for hotel guests (open 5-9 am / 3 pm-midnight). Hotel staff speak no/minimal English with no English signage so recommended for those with an understanding of onsen etiquette (blue curtain = male, red = female). There's actually no need for a private bath/shower in the guest rooms, though provided anyway in the usual Japanese style. Shoes must be taken off when entering lobby and placed in lockers. It's quite normal to see hotel guests wandering around barefoot in yukata (cotton kimono/pants). The hotel is approx 15-20 min walk from JR Akita station and walking through the car park, the Kawabara entertainment district is immediately across from the waterway. Note: guest doors are NOT self locking, so you must remember to lock the door when leaving the room (Japan is very safe though it's always common sense to take precaution. I tried to book a massage in the onsen but the staff refused the booking due to language issue in case of injury to client. I tried to explain that I have had many Japanese massages but there is no point to debate when language is the issue. Also, checkout time was advertised as 11am however the staff told me it was actually 10am, so beware (language issue agsin).

10/10 Excellent

Ed, DFW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen included!
Best feature is Onsen (Japanese bath) on the property that caters to locals, but is free to hotel guests. Casual Japanese resort atmosphere. You can wear the provided Judo-style pants and jacket to the Onsen or to the dining room. One warning, you must put your shoes in a locker before you can even check in and they stay there until you decide to go outside the hotel.

6/10 Okay

Riccardo, Italy

Liked: Staff & service
Disliked: Room comfort
Noisy washing machines
Washing machines on 5th floow have been working every night and noise was quite disturbing even in our room, 2 floors above (7th floor).

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pelasent and interesting place
Akita is a place where very few people speak English, but they are very kind. The bus driver stopped near our hotel and gave us instructions to get there, after walking a couple of blocks we opened the map and inmediatly two people on the street aproached us. The hotel was only a couple of blocks away but one of them took us until the door of it. We had similar experiences later. Also in the restaurant many people went to talk to us and asked where were we from and they invited us to drink sake, they had probably never seen a Guatemalan before so they were surprized that we were there. Definetely our trip to Japan is one of our best vacatin trips ever. I recommend to visit a place not very touristic, to get a better feeling of their day to day life.

6/10 Okay

Kristy, Toronto, Canada

Disliked: Cleanliness, room comfort
Sub-Par Hotel
This hotel has a nice public bath area. The room was so small and the bathroom seemed like it was transported in and the box was placed in the room. The sauna area was really relaxing. The hotel accommodates smokers so parts of it (restaurant/rooms) had that 'old smoke' smell. The location from JR station (and airport bus drop-off) is 20 minutes walking. It isn't too far but it isn't centrally located. The distance didn't bother me. The walk is really easy from the station. The city in itself disappointed. There isn't much.

10/10 Excellent

michiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大浴場か快適でした
Stayed 1 night in Jan 2024

8/10 Good

タミコ

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

????

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

takefumi

Business traveler
Liked: Property conditions & facilities
本館に宿泊しました。多少年季が入っていて、水回りの臭いも少しありましたが、温泉はどでも良かったです。また宿泊したいです。
Stayed 1 night in Oct 2023

10/10 Excellent

kenji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Aya

Stayed 2 nights in Sep 2023

10/10 Excellent

hiroki

Stayed 1 night in Sep 2023

10/10 Excellent

スグル

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

KIYOTO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
築年数が経過して古い感じはしますが、温泉とかサウナとかが最高でした。ルートインは朝食が無料という認識でしたが、ここ別料金でした。ちょっと残念。
Stayed 1 night in Aug 2023

8/10 Good

ヒロミ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

hisashi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

MICHIYA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
露天風呂も　マンガコーナーも　大満足
東館は止めといたほうが良い　　エレベーター一基のみ。老朽化で　外階段危ない？汚い？ので　使えない？　毎回長く待つので　時間浪費。私は２Fの部屋だったので　階段使いたかったが　ロックされて　使えず。いつもイライラだった。あとは　全て　大満足ですね。
Stayed 4 nights in Jun 2023

10/10 Excellent

ともゆき

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
駐車場が確保されており、温泉にゆっくりと浸かることができてよかったです。
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
以前にも利用させて頂きました。 入浴クローク受け付けの方の対応に 【鍵の受け渡や説明がどちらかと言うとぶっきらぼうでした】。
Stayed 1 night in May 2023

8/10 Good

Kyoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

SACHIKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場がとてもよかったです。
Stayed 1 night in Apr 2023

8/10 Good

Kazumi

Liked: Property conditions & facilities
フロント対応がもう少しスムーズになれば良い
Stayed 1 night in Apr 2023

10/10 Excellent

????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
シャワーの水圧最高 最高の風呂
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

HIROYA

Stayed 1 night in Jan 2023

10/10 Excellent

SHINICHI

Stayed 1 night in Dec 2022

6/10 Okay

Hidetake

Stayed 1 night in Dec 2022

8/10 Good

SEUNGCHEOL

Stayed 1 night in Oct 2022

10/10 Excellent

Asuka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

KANAME

Stayed 1 night in Oct 2022

6/10 Okay

Daisuke

Business traveler
日帰り温泉と併設なので、ごみごみした感じがありました。
Stayed 1 night in Oct 2022

10/10 Excellent

KYOICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

hideyuki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

shigeto

Stayed 1 night in Aug 2022

2/10 Terrible

MURAI

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
二度と宿泊したくない。 本音を言えば今からでもホテルを代わりたい。こんな最低のホテルに連泊にしたのが間違いだった。
Stayed 1 night in Aug 2022

8/10 Good

Keisuke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
駐車場入口では案内に従って進むようにと言われたが、案内なんてどこにもない。駐車場からホテルへの階段の位置が示されているように見えなかった。荷物を持っているのにホテル入口で靴を脱ぐのがめんどくさい。
Stayed 1 night in Aug 2022

8/10 Good

かとう

Stayed 1 night in Aug 2022

10/10 Excellent

ジュン

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
併設のスーパー健康ランドがとても良い。お風呂の種類が多いし広い。一回では全て楽しみきれないと思う。
Stayed 1 night in Jul 2022

6/10 Okay

SATORU

Stayed 1 night in Jun 2022

8/10 Good

Hisayo

Stayed 1 night in May 2022

8/10 Good

Yoshihito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022