Ratings based on 327 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Oct 15, 2014
When I checked into the Fairfield the clerk asked if I minded the ground floor. I specifically asked the clerk not to put me near the ice machine as I didn't want the noise and wanted a quiet room. The clerk, unbeknown to us, put us near the exercise room, which was a disaster. Late in the evening as one of the guests was on the treadmill it sounded like a jack hammer was pounding our walls. At 5:00 a.m. as another guests hit the treadmill it was the same thing. Also the rooms had not been vacuumed and there was hair on the bathroom floor from the previous guests which was a bit upsetting. When I complained at the front desk at checkout, they advised that they could not do anything for me as I booked through Expedia. They also tried to justify what happened saying that their clerk was new, which didn't make sense to me. What don't you not understand about customer service, new or not. I would definitely like a reimbursement for this hotel as this was the most uncomfortable stay I have ever had at a hotel, and I am a big traveler.
4 out of 5
Recommended
for Everyone
by A verified traveler from Little Egg Harbor NJ

nice hotel close to the Albuquerque Sunport

Posted Oct 14, 2014
Pros: Proximity to the Airport.
Location: Lots to do in Albuquerque, but we are usually coming from Santa Fe-----my favorite place in the world! NM is "The Land of Enchantment "
Have stayed there several times when we have had early flights. Have always been very pleased. Very well cared for with clean and comfortable rooms. Always a very nice and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2014
Great Hotel!! Staff was friendly and the room was clean!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and staff

Posted Oct 2, 2014
Good price friendly staff and decent location near the airport and freeway. Will stay there again
5 out of 5
Recommended
for Couples
by A verified traveler

Loved it!

Posted Sep 29, 2014
We stayed here for one night. We loved the jetted tub and the bed was very comfortable. Didn't realize we booked a Presidential Suite but it was amazing and totally worth the money. Only problem we had was the parking was slim in front and we ended up in the back. The entrance on the side we parked on was not working so we had to walk all the way around. Breakfast was pretty good, but I was looking forward to biscuits and gravy, which has been served at many other Best Westerns I've stayed at. Very friendly staff. I would definitely go back again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2014
Pros: location to airport.
very helpful staff. The shuttle left on time for the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from el paso tx

Posted Sep 2, 2014
Overall good stay. What's nice is that they have security at night walking around outside parking lot.
5 out of 5
Recommended
for Families
by A verified traveler from Indiana

Great Hotel Both Beautiful and Quiet

Posted Aug 25, 2014
Pros: No pets, very quiet, safe, modern, good breakfast, industrious staff
Cons: We did not get our closing statement under our door.
We loved the convenience of the facility, having just travelled several hundred miles that day, in pouring rain. Online reservation was quick and accurate. Our choice was cemented when we saw "no pets" with nearly the same price as inns which accept pets. Security was excellent and obvious, and no airplane noise intruded on us. Thanks everyone.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice and clean hotel with friendly staff.

Posted Aug 20, 2014
Nice hotel, very clean. Staff was very friendly and helpful. Hotel was near zoo and old town shopping area. Would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff.

Posted Aug 14, 2014
Probably the friendliest staff we have ever met in a hotel!