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Reviews of Fairfield Inn & Suites by Marriott Albuquerque Airport

2.5 out of 5
Fairfield Inn & Suites by Marriott Albuquerque Airport
2300 Centre Avenue SE, Albuquerque, NM

Reviews

8.4

Very Good

Rating 10 - Excellent. 474 out of 1001 reviews" "
Rating 8 - Good. 305 out of 1001 reviews" "
Rating 6 - Okay. 135 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the ease of getting the rental car in the morning, and the shuttle for us arriving late. We enjoyed the breakfast and the front desk was very welcoming and pleasant. The bed was very comfortable and we slept well.
Stayed 1 night in May 2024
Response from Kyle Johnson on May 8, 2024
Thank you so much for choosing to stay with us at the Fairfield Inn and Suites Albuquerque Airport. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Robert, Durham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Well-appointed room and quite comfortable. Next time I’m in the area, I will definitely consider staying here again. The staff was friendly and accommodating. The hotel also offers a variety of amenities to make your stay enjoyable. The free airport shuttle is a convenient perk, especially for those traveling with heavy luggage. The pool and hot tub are great features, providing a relaxing way to unwind after a long day. Although the weather was a bit cool during my stay, I can imagine how refreshing it would be to take a dip in the pool during the warmer months. Overall, I had a pleasant experience at this hotel and would recommend it to others.
Stayed 1 night in Apr 2024
Response from Kyle Johnson on Apr 29, 2024
Dear Valued,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Fairfield Inn and Suites Albuquerque Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Gil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and Quiet
Stayed 6 nights in Apr 2024
Response from Kyle Johnson on Apr 17, 2024
Thank you so much for taking the time to provide feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kyle Johnson on Apr 2, 2024
Thank you so much for taking the time to share feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are pleased that you enjoyed your stay and we look forward to welcoming you back in the future.Sincerely,

8/10 Good

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only needed a place to sleep to catch early morning flight so didn't get to take advantage of entire property. Staff were very nice.
Stayed 1 night in Mar 2024
Response from Kyle Johnson on Apr 2, 2024
Thank you so much for taking the time to share feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are pleased that you enjoyed your stay and we look forward to welcoming you back in the future.Sincerely,

8/10 Good

Ofelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kyle Johnson on Mar 8, 2024
Thank you for so much for taking the time to share about your experience at our hotel. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast friendly service
Stayed 1 night in Feb 2024
Response from Kyle Johnson on Feb 15, 2024
Thank you so much for choosing to stay with us at the Fairfield Inn and Suites Albuquerque Airport. We appreciate your feedback and are pleased to hear that you enjoyed you time at our hotel. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Tyrone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at this hotel the quality and consistency of service is refreshing
Stayed 1 night in Dec 2023
Response from Miguel Duran, Dual Property General Manager on Feb 8, 2024
Thank you so much for returning! We are very happy to hear that you are pleased with our services. We look forward to your next visit!

8/10 Good

SHERYL, Sheep Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fine. Staff are friendly and helpful. However, being a single woman and traveling alone I'm not comfortable with where its located. If the parking lot were enclosed it might be better, but coming in late at night, with a full lot, its a bit scary walking to the front door; busy corner, late night dining at adjacent restaurant just doesn't work. Safety for guests should always be a priority.
Stayed 1 night in Jan 2024
Response from Kyle Johnson on Jan 12, 2024
Thank you for taking the time to provide feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are very sorry that you were disappointed with the location of the property. We do assure that guest safety is our top priority. Our parking lot is monitored by security all through the night. We are very sorry if we fell short in making you feel safe. We hope you will consider staying with us again in the future.Sincerely,

10/10 Excellent

Charles P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seemed like it was brand new. Very clean and smelled wonderful
Stayed 1 night in Dec 2023
Response from Kyle Johnson on Jan 11, 2024
Thank you so much for taking the time to provide feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are very happy to see that you enjoyed your time with us and we look forward to welcoming you back in the future.Sincerely,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let the fresh air in!
This hotel was chosen due its proximity to the airport and airport shuttle, the no-pets policy (allergies in the family), and the fact that the windows open - not a lot, but enough to let a little fresh air in. We enjoyed 3 variety-filled breakfasts and appreciated there were gluten-free options. The room was a little smaller than other Fairfields we've stayed in and the rooms are getting a little worn, but the positives outweighed the negatives and we would stay here again.
Stayed 1 night in Dec 2023
Response from Kyle Johnson on Dec 28, 2023
Thank you so much for choosing to stay with us at the Fairfield Inn and Suites Albuquerque airport. we are pleased to see that you enjoyed your time at our hotel. we are sorry that the room was smaller than you expected. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Kyle Johnson on Dec 29, 2023
Thank you so much for choosing to stay with us and taking the time for providing your feedback. Sincerly,

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low water pressure
Absolutely little water shower head pressure. I get the attempt to conserve water but this is ridiculous.
Stayed 1 night in Dec 2023
Response from Kyle Johnson on Dec 9, 2023
Thank you so much for taking the time to provide feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are very sorry that the shower head in the room did not meet your expectations. We will address your feedback directly and work to correct this as soon as possible. We appreciate you bringing this to our attention as we always work to improve our guest experience. We hope you will consider staying with us again in the future.Sincerely,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kyle Johnson on Dec 9, 2023
Thank you so much for taking the time to provide feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. we are pleased to hear that you enjoyed your time at our hotel and we look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Loriebeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and good breakfast
Stayed 1 night in Nov 2023
Response from Kyle Johnson on Nov 30, 2023
Thank you so much for taking the time to share feedback on your recent stay. We are pleased to hear that you enjoyed your time at our hotel and we look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

SHERYL, Sheep Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kyle Johnson on Nov 30, 2023
Thank you so much for choosing to stay with us. We appreciate you taking the time to provide feedback on your time at our hotel. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Monique

Stayed 1 night in Nov 2023
Response from Kyle Johnson on Dec 9, 2023
Thank you so much for choosing to stay with us at the Fairfield Inn and Suites Albuquerque Airport. We appreciate your feedback and we look forward to welcoming you back in the future.Sincerely,

8/10 Good

Susan, Laconia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, shuttle was great amenity.
Stayed 2 nights in Nov 2023
Response from Kyle Johnson on Nov 18, 2023
Thank you for providing feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are pleased to see that you enjoyed your time at our hotel and we look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Michael G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast included was wonderful.
Stayed 2 nights in Nov 2023
Response from Kyle Johnson on Nov 13, 2023
Thank you so much for choosing to stay with us and taking the time to provide your feedback. we are pleased to hear that you enjoyed the complimentary breakfast.we look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great free breakfast options.
Stayed 1 night in Nov 2023
Response from Kyle Johnson on Nov 4, 2023
Thank you so much for taking the time to share your feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are pleased to hear that you enjoyed your time with us. We look forward to welcoming you back in the future.Sincerely,

6/10 Okay

RAMESH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Very noisy at night from ? students staying. Very loud until midnight
Stayed 2 nights in Oct 2023
Response from Kyle Johnson on Nov 2, 2023
Thank you so much for taking your time to share feedback on your recent stay. We are very sorry for the noise that occurred during your stay. We will address this directly to prevent this from happening in the future.Sincerely,

2/10 Terrible

Anthony

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Kyle Johnson on Oct 30, 2023
we are very sorry that we fell short of meeting your expectations during your recent stay. We appreciate your feedback as we are always working to improve our guest service. we hope you will consider staying with us again in the future.Sincerely,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THANK YOU, STAFF WERE PROFESSIONAL AND HOTEL IS GREAT. I WILL CONSIDER STAYING THERE AGAIN NEXT TIME WHEN IM IN ABQ.
Stayed 1 night in Oct 2023
Response from Miguel Duran, Dual Property General Manager on Oct 16, 2023
We are pleased to hear that you enjoyed your stay with us. Our team is committed to providing all guests with the very best stay possible. Please let us know if there are every any areas for us to improve our services. We look forward to your next visit!

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Miguel Duran, Dual Property General Manager on Oct 16, 2023
Thank you so much for taking the time to provide us with details regarding your experience with us! We hope to see you again in Albuquerque soon. Safe travels!

8/10 Good

Alanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kyle Johnson on Oct 12, 2023
Thank you so much for choosing to stay and providing your feedback. We look forward to welcoming you back in the future.Sincerely,

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kyle Johnson on Oct 9, 2023
Thank you for choosing to stay with us at the Fairfield by Marriott Albuquerque airport. We appreciate you taking the time to offer feedback on your recent stay. We hope you will consider staying with us again in the future.Sincerely,

10/10 Excellent

Tiffany

Stayed 1 night in Oct 2023
Response from Kyle Johnson on Oct 12, 2023
Thank you so much for choosing to stay with us. We appreciate you taking the time to provide your feedback. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Virginia

Stayed 1 night in Oct 2023
Response from Kyle Johnson on Oct 28, 2023
Thank you so much for taking the time to provide feedback on your recent stay. We are pleased to hear that you enjoyed your time with us at the Fairfield Inn and Suites Albuquerque Airport. We look forward to welcoming you back in the future.Sincerely,

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
No sleep
Mattress was hard and uncomfortable, the outlets weren’t working, you could hear police sirens and people walking around upstairs all night.
Stayed 1 night in Oct 2023
Response from Kyle Johnson on Oct 7, 2023
Thank you for taking the time to provide feedback on your recent stay. We are sorry that we did not exceed your expectations. We hope you will consider staying with us again in the future as we work to improve our guest service.Sincerely

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kyle Johnson on Oct 7, 2023
Thank you so much for choosing to stay with us and providing feedback on your recent stay. We look forward to welcoming you back in the future.Sincerely,

6/10 Okay

Emily

Stayed 2 nights in Sep 2023
Response from Kyle Johnson on Oct 7, 2023
Thank you so much for choosing to stay with us. We appreciate your feedback and we are sorry we did not exceed your expectations during your stay with us. We hope you will consider staying with us in the future as we continue to work on improving our guest experience.Sincerely,

10/10 Excellent

Jean, Fargo

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Kyle Johnson on Oct 27, 2023
Thank you so much for taking the time to provide feedback on your recent stay. We are pleased to hear that you enjoyed your time with us at the Fairfield Inn and Suites Albuquerque Airport. we look forward to welcoming you back in the future. Sincerely,

4/10 Poor

Jann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
Run down outdated hotel with wonderful friendly employees. Wall paper ripped, hole in lampshade, bathroom in need of cosmetic maintenance. Barely enough toilet paper or tissues even for 1 night. Disappointing.
Stayed 1 night in Sep 2023
Response from Miguel Duran, Dual Property General Manager on Sep 20, 2023
We are terribly sorry to hear that your stay was less than satisfactory this time around. We appreciate your helpful feedback and will use this for training purposes. We hope to see you again in Albuquerque soon!

8/10 Good

Jerileen

Traveled with family
Liked: Cleanliness, staff & service
Doors need to adjusted. They slam loud
Stayed 1 night in Sep 2023
Response from Miguel Duran, Dual Property General Manager on Sep 20, 2023
Thank you so much for your helpful feedback! We hope to see you again soon. Safe travels!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Miguel Duran, Dual Property General Manager on Sep 20, 2023
Thank you so much for allowing us the opportunity to serve you! We hope to see you back in Albuquerque soon. Safe travels!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk associate was friendly and helpful. Close to restaurants and little shopping. Hot tub and fitness center was closed for renovation the entire stay.
Stayed 2 nights in Sep 2023
Response from Miguel Duran, Dual Property General Manager on Sep 11, 2023
Thank you so much for taking the time to provide us with feedback regarding your experience with us! We greatly appreciate you allowing us to be your host while in town. We are terribly sorry that you were unable to enjoy our fitness center while we made immediate repairs to a troublesome leak. For future reference our Outdoor Pool and Hot Tub are open daily from 10 am until 10 pm. We hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice but i did not like the fact that the staff came knocking on our door in the morning and before i got to open the door they had already opened it right when i got there, then they came knocking a second time. Felt like we were being rushed even though check out time was at 12pm
Stayed 1 night in Aug 2023
Response from Miguel Duran, Dual Property General Manager on Sep 11, 2023
Thank you so much for taking the time to provide us with your feedback! We are terribly sorry to hear about the housekeeping team making you feel rushed. Our housekeeping team will typically knock on doors on the day of checkout to service guest rooms from guests that may have skipped the traditional check out at the front desk. We certainly did not intend to make you feel unwelcomed. As a friendly travelers tip, we recommend to hang a "Do not Disturb" sign on your door on future travels to prevent this from happening again in the future, wherever your travels may be. Hotels will typically respect this gesture, and this will allow you to enjoy your complete stay without interruption up until checkout. We sincerely apologize for any inconvenience, and we hope to have another opportunity to serve you again. Safe travels!

4/10 Poor

Monica

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service
I stay at this hotel frequently when I travel because it is near the airport, can do park & fly, and prices are generally reasonable. Usually my stays are great. This time it was not. Arriving back from an international flight I pre-booked a room & was looking forward to desperately needed sleep. When I checked in I was asked what floor I wanted to stay on. My response was please give me the quietest room you have. Was given a key & went to bed by 6pm. At midnight the phone rang. It was the front desk stating that I was not supposed to be in that room. I was repeatedly asked my name. They told me the room was for someone else. I told them that I didn’t know what they expected me to do. I told the person several times that I just wanted to sleep. Finally I hung up. At no time did the staff apologize for waking me. The next morning a person at the front desk who told me they were the assistant manager told me there was a mix up. I responded that indeed there was & that I did not appreciate being called at midnight. I expressed that what bothered me the most in addition to interrupting my sleep was that no one apologized. The assistant manager seemed very annoyed that I was expressing my displeasure. This person stated they would talk to the staff involved. But the assistant manager also did not apologize. This was very poor customer service. It was unreasonable to call at that hour…they simply needed to give the late arriving guest another room.
Stayed 1 night in Aug 2023
Response from Miguel Duran, Dual Property General Manager on Sep 5, 2023
We are terribly sorry to hear about your negative experience at our hotel. We have reviewed this incident with our team, and are deeply disappointed that this happened to you. We hope that you will allow us the opportunity to serve you again. Please feel free to reach out to me to further discuss your past stays or any intentions to return. I would love the opportunity to connect with you!

10/10 Excellent

Aisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean,they have good breakfast and very accomodating and helpful staff
Stayed 2 nights in Aug 2023
Response from Miguel Duran, Dual Property General Manager on Sep 5, 2023
We are pleased to hear that our hotel and services met your expectations! It is our goal to provide each and every guest with the very best experience possible. We hope to see you again soon!

8/10 Good

Jill, Louisburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area felt unsafe, the pool was nice, breakfast was good
Stayed 1 night in Aug 2023
Response from Miguel Duran, Dual Property General Manager on Sep 5, 2023
Thank you so much for taking the time to provide us with your helpful feedback! We hope to see you again soon!

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 2 nights in Aug 2023
Response from Miguel Duran, Dual Property General Manager on Sep 5, 2023
Thank you so much for allowing our hotel to be your host while in town! We hope to have the opportunity to share our hospitality with you again soon.

4/10 Poor

Mark

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This hotel was ok. It was clean, bed was ok. Room was basic but ok. Pool was nice. It was easy to find & food options around. The only real issue I had was with housekeeping in the morning. Check out time is 1200 but they started banging on the door and trying to come into the room at 9am. Thankfully I had put the door lock. They came again at 10 and then again at 11. I have never felt rushed to get out of a room but we did here. The front desk staff was really nice but the hosekeeping ruined it. I won't stay here again.
Stayed 1 night in Aug 2023
Response from Miguel Duran, Dual Property General Manager on Sep 5, 2023
Thank you so much for taking the time to provide us with your feedback! We are terribly sorry to hear about the housekeeping team making you feel rushed. Our housekeeping team will typically knock on doors on the day of checkout to service guest rooms from guests that may have skipped the traditional check out at the front desk. We certainly did not intend to make you feel unwelcomed. As a friendly travelers tip, we recommend to hang a "Do not Disturb" sign on your door on future travels to prevent this from happening again in the future, wherever your travels may be. Hotels will typically respect this gesture, and this will allow you to enjoy your complete stay without interruption up until checkout. We sincerely apologize for any inconvenience, and we hope to have another opportunity to serve you again. Safe travels!

6/10 Okay

Alfredo

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Miguel Duran, Dual Property General Manager on Sep 5, 2023
Thank you so much for taking the time to provide us with your review! Looks like our services may have been less than expected. We would love to hear any suggestions or comments on how we can improve our services. Please feel free to reach out to me any time!

8/10 Good

Delia

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Miguel Duran, Dual Property General Manager on Sep 5, 2023
Thank you so much for staying with us! We greatly appreciate your feedback and hope to see you again soon!

6/10 Okay

Martin, El Paso

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Changed rooms twice in one day. The gave industrial washer and dryer that made the floor above them shake like an earthquake for the entire cycle ; they said it would go on all day. The tv in the other room I moved to didnt work. The shuttle driver decided not to come to work after scheduling the shuttle. I could not get a bill cause the printer wasnt working.
Stayed 2 nights in Aug 2023
Response from Miguel Duran, Dual Property General Manager on Sep 5, 2023
We are terribly sorry to hear that your experience at our hotel did not meet your expectations due to the unfortunate circumstances that you encountered. We will follow up with our laundry machine company to see if there is anything we can do to make the noise less disruptive. We hope to have another opportunity to serve you should you decide to come back to Albuquerque. Until then, we wish you the very best and safest of travels!

4/10 Poor

Martin, El Paso

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Floor shaking; dirty rooms, bad TV’s, no more than this rating…poor.
Stayed 1 night in Aug 2023
Response from Miguel Duran, Dual Property General Manager on Sep 5, 2023
We are terribly sorry to hear that your stay was unsatisfactory. I would love to hear more about your experience to take a further look into the issues that you encountered during your stay. Please feel free to reach out to me to further discuss. We are always looking for ways to better improve our services! I hope to hear from you soon.

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Miguel Duran, Dual Property General Manager on Aug 8, 2023
Thank you so much for allowing us to be your host while in town. Your feedback is greatly appreciated and we thank you for taking the time to provide us with your review. We hope to see you again in Albuquerque soon!

6/10 Okay

Joel

Traveled with family
Liked: Amenities
Disliked: Staff & service
The toilet was UNSTABLE. The front desk was often without a person. The breakfast was usually out of the hot food, during the designated time for the meal. When it was replenished, it was gone before the server left the room. The hallways were too narrow to get a luggage cart through when the maid was servicing a room.
Stayed 3 nights in Jul 2023
Response from Miguel Duran, Dual Property General Manager on Aug 1, 2023
We feel terrible that you were left with this impression of our hotel and team, as we are striving to achieve excellence with our services and the development of our team members. Please be assured that I am reviewing your case with my team to see where we missed the mark. Thank you so much for your patience and understanding while we work to improve our services. We hope to have another opportunity to serve you again in the future.

10/10 Excellent

Patte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Miguel Duran, Dual Property General Manager on Aug 1, 2023
It was a pleasure to have you as our guest! Thank you for allowing us to be your host while in town. We hope to see you again soon!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Miguel Duran, Dual Property General Manager on Aug 1, 2023
Thank you so much for taking the time to provide us with your helpful feedback! We hope to see you again in Albuquerque soon. Safe travels!