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Reviews of Hilton Knoxville Airport

3.5 out of 5
Hilton Knoxville Airport
2001 Alcoa Hwy, Alcoa, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1003 reviews" "
Rating 8 - Good. 200 out of 1003 reviews" "
Rating 6 - Okay. 68 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

sonya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy airport experience
Stayed 1 night in May 2024
Response from Monique Ayala - Front of House Manager on May 15, 2024
Thank you for your recent stay! We appreciate your feedback.

10/10 Excellent

Georgie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in May 2024
Response from Monique Ayala - Front of House Manager on May 13, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Ann M, Libertyville Il

Stayed 2 nights in May 2024
Response from Monique Ayala - Front of House Manager on May 9, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Adel, Fairport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling out of TYS, I conveniently dropped mu rented car the easily walked to the hotel to sleep. The next morning I walked easily to the airport taking about 3-4 minutes to get there.
Stayed 1 night in May 2024
Response from Monique Ayala - Front of House Manager on May 7, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Kevin, MOUNT PROSPECT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff!
Stayed 1 night in May 2024
Response from Monique Ayala - Front of House Manager on May 4, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and walking distance to the airport
Stayed 1 night in Apr 2024
Response from Monique Ayala - Front of House Manager on May 2, 2024
Thank you for your recent stay! We appreciate your business and feedback.

10/10 Excellent

Elida

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Recommend staying at this hotel.
Stayed 1 night in Apr 2024
Response from Monique Ayala - Front of House Manager on May 2, 2024
Thank you for your recent stay! We appreciate your business and feedback.

4/10 Poor

GEORGE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Terrible staff they need to work a motel 6
Stayed 1 night in Apr 2024
Response from Monique Ayala - Front of House Manager on May 2, 2024
Thank you for your recent stay! We will share this review with our staff to make sure everyone is delivering the best service possible. I want to apologize for the bad experience you had and will ensure that this issue is addressed.

10/10 Excellent

Kevin C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Monique Ayala - Front of House Manager on May 2, 2024
Thank you for your recent stay! We appreciate your business and feedback.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Monique Ayala - Front of House Manager on May 2, 2024
Thank you for your recent stay! We appreciate your business and feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covered walking from hotel to the airport. Comfortable rooms and close to restaurants/food choices.
Stayed 1 night in Apr 2024
Response from Monique Ayala - Front of House Manager on Apr 22, 2024
Thank you for your recent stay! We appreciate the positive feedback.

10/10 Excellent

Yoleido

Liked: Amenities, property conditions & facilities
Great hotel walking distance to the airport
Stayed 1 night in Apr 2024
Response from Monique Ayala - Front of House Manager on Apr 21, 2024
Thank you for your recent stay! We appreciate the positive feedback.

10/10 Excellent

FAYE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in after midnight. They have a late check-out which was really nice.
Stayed 1 night in Apr 2024
Response from Monique Ayala - Front of House Manager on Apr 16, 2024
Thank you for your recent stay! We appreciate the positive feedback.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Monique Ayala - Front of House Manager on Apr 16, 2024
Thank you for your recent stay! We appreciate the positive feedback.

10/10 Excellent

Nikol, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was like most other Hilton properties in cleanliness and overall wonderful stay.... however the pool and hot tub were like a small oasis! not just a regular hotel pool, this area was a true getaway and relaxing area! definitely won't book anywhere else whenever we're in Knoxville!
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Apr 7, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Paul Bruce, Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot right at the airport
Stayed 1 night in Apr 2024
Response from Monique Ayala - Front of House Manager on Apr 6, 2024
Thank you for your recent stay! We appreciate the feedback.

8/10 Good

Sue Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough dining options. Coffee shop was closed in the morning
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Apr 6, 2024
Thank you for your recent stay! We appreciate the feedback. I will pass this information along to the Food and Beverage Department for review.

8/10 Good

Thomas

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
We found the fridge in our room still had rotten food from previous guests and a thc vape device under the bed that our 5 year old found.
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Apr 7, 2024
Thank you for your recent stay! We apologize for the problems you experienced during your stay. I will report these issues to our Housekeeping department to ensure this does not happen in the future.

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place Be staying again in the near future
Stayed 4 nights in Mar 2024
Response from Monique Ayala - Front of House Manager on Apr 1, 2024
Thank you for your recent stay! We appreciate your feedback.

8/10 Good

Julian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Apr 1, 2024
Thank you for your recent stay! We appreciate your feedback.

8/10 Good

Julian

Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Apr 16, 2024
Thank you for your recent stay! We appreciate the positive feedback.

8/10 Good

Maria

Business traveler
Liked: Staff & service
Rooms were a little dated.
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 28, 2024
Thank you for your recent stay! We appreciate the feedback.

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was adequate but should include free breakfast for the price.
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 28, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

JESSICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. The convinces of being close to the airport.
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on May 15, 2024
Thank you for your recent stay! We appreciate your feedback.

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great trip!
Stayed 2 nights in Feb 2024
Response from Monique Ayala - Front of House Manager on Mar 21, 2024
Thank you for your recent stay! We appreciate the feedback.

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
Room was very nice however the housekeeping didn’t actually clean it before we checked in. there was still trash and food on the floor. They came in immediately to clean it up. No QC on the cleaning.
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We are not happy to hear that our Housekeeping Department fell short. We will definitely address this matter to make sure it does not happen in the future.

10/10 Excellent

John, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the positive feedback.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
At airport
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the positive feedback.

10/10 Excellent

Casey

Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Apr 1, 2024
Thank you for your recent stay! We appreciate your feedback.

10/10 Excellent

Demitra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the purposes of my trip this hotel was conveniently located. The staff was friendly, room was clean and for it being on the same property of the airport it was quiet. Reasonably priced as well. I would stay here again.
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the positive feedback.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 9, 2024
Thank you for your recent stay! We appreciate your feedback.

8/10 Good

George

Traveled with partner
Made it so easy for us to catch our early flight
Stayed 1 night in Feb 2024
Response from Monique Ayala - Front of House Manager on Mar 9, 2024
Thank you for your recent stay! We appreciate your feedback.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short distance to the airport - 5 minutes walking with luggage.
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 3, 2024
Thank you for your recent stay! We appreciate the feedback.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was central to our vacation spot.
Stayed 5 nights in Feb 2024
Response from Monique Ayala - Front of House Manager on Feb 29, 2024
Thank you for your stay! We appreciate the feedback.

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the check in arrangements. Parking too far from check-in desk. Confusing drive-up arrangements
Stayed 2 nights in Feb 2024
Response from Monique Ayala - Front of House Manager on Feb 26, 2024
Thank you for your recent stay! We appreciate your feedback.

10/10 Excellent

Orville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Monique Ayala - Front of House Manager on Feb 22, 2024
Thank you for your recent stay! We appreciate your feedback.

10/10 Excellent

Shannon

Business traveler
Liked: Staff & service, room comfort
Great hotel
Love the hotel! The bathrooms have been a bit dirty the last few times
Stayed 1 night in Feb 2024
Response from Monique Ayala - Front of House Manager on Feb 19, 2024
Thank you for your recent stay! We appreciate your feedback.

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Response from Monique Ayala - Front of House Manager on Feb 19, 2024
Thank you for your recent stay! We appreciate your feedback.

8/10 Good

Darren, Crossville

Stayed 1 night in Feb 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Katie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Monique Ayala - Front of House Manager on Feb 11, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Phillip

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super close walk to the airport
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Feb 5, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Karen

Stayed 2 nights in Jan 2024
Response from Monique Ayala - Front of House Manager on Feb 3, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Nicholas, Pocono Lake

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall , staff, convenience & cleanliness.
Stayed 2 nights in Jan 2024
Response from Monique Ayala - Front of House Manager on Feb 2, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Ronaldo, COCONUT CREEK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Feb 29, 2024
Thank you for your stay! We appreciate the feedback.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms and friendly staff
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Feb 2, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Crystal

Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the feedback.

4/10 Poor

Joshua

Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and very friendly staff. Room was nice. Bedding is vey comfortable. Water, coffee and chocolates a nice touch.
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Jan 28, 2024
Thank you for your recent stay! We appreciate the positive feedback.

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how easy the access was to the airport. Just a short walk. My husband had an early flight & we live pretty far from the airport. We were able to enjoy a night away together, a quick walk to the airport, & i was able to go back to sleep for a few hours before heading home.
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Jan 28, 2024
Thank you for your recent stay! We appreciate the positive feedback.