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When we checked in, the desk clerk noted that we booked through Expedia- she proceeded to give us the worst room in the property - with a balcony that was basically in the parking lot. This is a beautiful mountain resort with plenty of open rooms with views. Also we expected a king bed in the suite and it was a twin bed- the smallest bed that we have ever had. This was supposed to be a romantic getaway for my wife’s birthday and it turned out to be a joke. We should get our money back and you should take them to task for treating loyal customers like trash.
Thomas
Stayed 1 night in Aug 2022
Response from sdehos6447 on Aug 14, 2022
we are sorry for the inconveniences that you incurred and will address this with management. Thank you for your time.
Room was not cleaned during our 4 night stay . Hall light in kitchen area didn’t work. No ice container to hold ice . Queen sofa no linen or pillows . Very uncomfortable
Elisa
Stayed 3 nights in Jul 2022
Response from sdehos6447 on Jul 22, 2022
We are sorry to hear about you poor experiences. I will address these concerns with upper management.
Beautiful views, nice and quiet area. Pools were not open yet for the season, but they were very nice and would love to return in summer. The room was very comfortable and roomy. Door handle sticks a bit, but worked fine with alittle extra push. The staff here was amazing.
JacLynn
Stayed 1 night in Apr 2022
Response from sdehos6447 on Apr 26, 2022
Thank you so much for your wonderful review. We hope you stay with us again in the future!
The outside are with the games was fun, need the get better corn hole boards. The fire pit was awsome, sat outside until late talking with new friends. Great experience
Troy
Stayed 1 night in Aug 2021
Response from sdehos6447 on Aug 28, 2021
Thank you so much for your wonderful review of our property. we hope you can come back and see us again soon!
Modern building, clean rooms, and building amenities were also clean, appealing, and in good repair. Pool, 2 jacuzzis , and patio area were well-kept and clean. Only disappointment was that the pool area closed at 10 pm, which is early for a vacation night.
Christine
Stayed 1 night in Aug 2021
Response from sdehos6447 on Aug 27, 2021
Thank you for your response. We greatly appreciate your feedback and hope you will stay with us again soon!
8/10 Good
Richard
Aug 18, 2021
Liked: Cleanliness
No king bed
Everything is great, except rooms need a king size bed.
Richard
Stayed 2 nights in Aug 2021
Response from sdehos6447 on Aug 20, 2021
Thank you for staying with us and your suggestion. We will take this up with upper management for you.
Thank you for your review. We hope you stay with us again in the future!
10/10 Excellent
Diana
Traveled with group
Aug 17, 2021
Liked: Cleanliness, room comfort
Beautiful resort!
Been coming here for years. Beautiful resort with great amenities. Nice clean and spacious rooms. Love the heated pool, hot tub, and sauna. Reasonable priced food and drinks as well. Fun for all ages!
Diana
Stayed 1 night in Aug 2021
Response from sdehos6447 on Oct 15, 2021
Thank you so much for your review. We are happy that you enjoyed your stay with us!
Nice place. Very large. High ceilings. Spacious rooms. But we were there during their off season and right after Covid restrictions lifted and they didn’t seem ready for guests. No glasses or cups in the room. No ice bucket. When one was brought up it was dirty and there was no liner. Also, we we’re supposed to have a “slope view”. What we got was a “road view”. Even though the hotel was nearly empty we were given one of the few rooms with no view or balcony. The mattress needs to be replaced as it was sagging in the middle, and the blinds on the one and only window was stuck so we couldn’t close it to block out the road lighting at night. On the plus side, the heated pool is very nice, as are the two hot tubs.
Verified traveler
Stayed 1 night in Jun 2021
Response from sdehos6447 on Jun 24, 2021
We are sorry that you experienced some issues during your stay. We hope that you try us again. Please note when you rebook that none of our Deluxe Standard rooms have balconies.
Thank you for yur great review. we hope to see you again soon!
10/10 Excellent
Kristen
Traveled with family
Apr 9, 2021
Liked: Cleanliness, room comfort
Best value for money
Accomodations and customer service are superior. Room service came hot and for family of four in about 25 minutes with same quality you get in restaurant.
Kristen
Stayed 2 nights in Apr 2021
Response from sdehos6447 on Apr 10, 2021
we are glad you enjoyed you stay with us! Thank you for the wonderful review and we hope you stay with again in the future.
Nice location and accommodations. The TV was on and not working when we got to our room. We went down to the front desk And they sent someone right up to fix the problem.
Verified traveler
Stayed 1 night in Nov 2020
Response from sdehos6447 on Nov 24, 2020
Thank you so much for your review. we hope you stay with us in the future!
8/10 Good
HEATHER
Nov 14, 2020
Liked: Cleanliness, room comfort
HEATHER
Stayed 1 night in Nov 2020
Response from sdehos6447 on Nov 17, 2020
Thank you for your wonderful review. We hope to have you stay with us in the future!
8/10 Good
Brandon S.
Nov 10, 2020
Liked: Cleanliness
Nice place
Only problem I had was the online listing said “valley view” which I would assume we’d get a view of the ski hills but we didn’t. We had a view of the parking lot. Still very nice place and enjoyed our stay.
Brandon S.
4/10 Poor
Rebecca
Traveled with family
Sep 7, 2020
Not impressed
Front desk women tried charging me for something we didn’t purchase ... they need a better system. Nobody under 18 should be charging anything to an account because apparently somebody charged chips to my room. Shame on the front desk for not being more careful. Our light when coming Into room was not working we had no bedding for the sofa bed and had no soap for the shower and the tv kept going out and then the hotel lost all power.
Rebecca
Stayed 1 night in Sep 2020
Response from sdehos6447 on Sep 8, 2020
Thank you for your review. We apologize for the issues that you experienced during your stay. We take your comments seriously and will address them accordingly.
8/10 Good
Gary
Sep 7, 2020
Liked: Cleanliness, room comfort
Gary
Stayed 1 night in Sep 2020
Response from sdehos6447 on Sep 8, 2020
thank you for your review!
6/10 Okay
Verified traveler
Aug 26, 2020
Verified traveler
Stayed 2 nights in Aug 2020
Response from sdehos6447 on Aug 28, 2020
thank you for your review. We hope we will be able to make it up to you in the future.
10/10 Excellent
Kara
Traveled with family
Jul 7, 2020
Liked: Cleanliness, room comfort
Shawn de hos. Is excellent at his job. When he’s not there it’s not the same. He knows exactly how to commodate guests in every way. The same can not be said for the rest of the front desk. Thank you Shawn and we will be seeing you very soon
Kara
Stayed 1 night in Jul 2020
Response from Rich Sandler, General Manager on Jul 7, 2020
Thank you for your feedback. I'll be sure to pass along your comments to Shawn.
6/10 Okay
Verified traveler
Traveled with group, Traveled with family
Jul 7, 2020
Liked: Cleanliness
I think they need to change how long you can stay at the pool after you checkout especially for the price
Verified traveler
Stayed 1 night in Jul 2020
Response from Rich Sandler, General Manager on Jul 7, 2020
Thank you for your feedback, under normal circumstances pool access is unrestricted after checkout. These are of course not normal times. We share your frustration and are looking forward to getting back to normal.
10/10 Excellent
Tara
Jul 3, 2020
Liked: Cleanliness, room comfort
o for a get away
Great get away. So much to do on site and around the area.
Tara
Stayed 1 night in Jul 2020
Response from Rich Sandler, General Manager on Jul 3, 2020
Thanks for the Great review, hope to see you again soon.
2/10 Terrible
Verified traveler
Traveled with family
Mar 13, 2020
My credit card was billed twice .... I told the person at the front dedk that i already paid in full online . But she insisted i pay again . Spent teo hours on the phone disputing the online charges... Next year ill stay somewhere else... Wgatever happen to the customer is alwsys right and eiyhout customers we dont have jobs.....
Verified traveler
Stayed 3 nights in Mar 2020
Response from sdehos6447 on Mar 13, 2020
We apoligise for the issues that you had with us. We hope to get down to the bottom of the disconnect and that you try us again in the future.
Thanks all the friendly service. Will be looking forward to the next visit.
ray
Stayed 1 night in Feb 2020
Response from sdehos6447 on Feb 14, 2020
Thank you so much for your wonderful review. We look forward to having you stay with us again!
10/10 Excellent
Lori, Philipsburg, PA
Traveled with partner
Jan 11, 2020
Liked: Cleanliness, amenities
Our room was spacious and overlooking the ski slopes. All the staff was friendly and helpful, from the front desk staff and in John Harvard’s restaurant. I accidentally left behind a pair of slippers in our room. When I called, they looked for them and mailed them back to me! How many places would do that?!
Lori
Stayed 1 night in Jan 2020
Response from sdehos6447 on Jan 11, 2020
Thank you very much for your wonderful review. We are extremely happy you enjoyed your stay with us!
Went to buffalo/Ellicottville for a wedding - the staff couldn’t have been more friendly or accommodating. The room was nothing fancy and I definitely would have preferred a king over a queen bed but the bed was so comfy!
Courtney
Stayed 1 night in Nov 2019
Response from sdehos6447 on Nov 9, 2019
Thank you so much for your review! We are very glad you enjoyed your stay with us
Great front desk staff at check in. Nice welcoming lobby. Rooms are nice. Very close to the resort walked right onto the lifts. Every staff member I encountered was very nice and willing to help with anything. Ski check is awesome. The 2 hot tubs were very clean and the pool and locker room area is nice. Great location. Nice restaurant onsite and within walking distance to a few other ones. Downtown is just a short drive. It really is in the heart of Holliday valley resort.
Verified traveler
Stayed 1 night in Mar 2019
Response from sdehos6447 on Mar 22, 2019
Thank you for your wonderful review we strive to make your stay with us as enjoyable as possible!
All staff/employees are extremely pleasant and helpful, day and night.
Very clean.
Indoor/outdoor pool not as expected. It is a small part of a larger Outdoor pool complex which is best suited for above freezing weather. Indoor parking was Wonderful!
Verified traveler
Stayed 3 nights in Feb 2019
Response from sdehos6447 on Mar 1, 2019
Thank you for your review. We greatly appreciate it!