Suite | Minibar, in-room safe, soundproofing, iron/ironing board
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Reviews of Grand Sapphire

2.5 out of 5
Grand Sapphire
Dostyk avenue, 32, 32, Almaty, AMY

Reviews

8.2

Very Good

Rating 10 - Excellent. 8 out of 23 reviews" "
Rating 8 - Good. 11 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service
Disappointed
We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees: "Hotel fees The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out." The staff claimed this was a newly imposed tax from Feb 2023. Well, I booked the hotel in June of 2023 and was not informed of this fee. It was also necessary to pay in cash. I've never had such a large charge not disclosed on Hotels.com. Aside from that, the breakfast had some issues (no toaster? terrible coffee, not ready on time) And the room was quite shabby and stinky. One positive was the staff was helpful with luggage storage both pre and post-checkout
Stayed 2 nights in Jun 2023

8/10 Good

Pradip Kumar

Stayed 4 nights in May 2023

4/10 Poor

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somebody smoked throughout all my stay
In general, it's a very good hotel. However, there is one serious downside. During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor. They offered to move me to another floor, but it was too much of a hassle for me to move my belongings. It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him. I think this hotel should enforce its rules more strictly.
Stayed 3 nights in Oct 2019
Response from Grand Sapphire Hotel on Feb 17, 2020
Dear guest, we apologize for any inconvenience caused. We will take into account your remark. Thanks for your feedback. Best regards Grand Sapphire team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Grand Sapphire hotel team on Oct 12, 2019
Dear Guest! Thank you very much for your nice review! We are happy that you enjoyed your stay and will be looking forward to meet you soon again! Kind regards, Grand Sapphire hotel team!

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Grand Sapphire Hotel Team on Oct 5, 2019
Dear William, thank you for taking time to leave us your feedback. We look forward to welcoming you at Grand Sapphire Hotel again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, spoke English. Clean tidy room, lots of extras like tooth kit etc. Great value.
Stayed 4 nights in Mar 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two weeks in the Grand Sapphire
Every hotel in Central Asia I have stayed in had some kind of plumbing issue. This one was the hot water, you had to turn the shower and tap to full hot for about 10 minutes for it to get warm enough to shower. A word to the desk and it improved but still a big lag while it warms up. Restaurant I only had the breakfast. Presentation was 100% we are still working on the serving temperature.
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, friendly staff and in a very beautiful area. I would mst definitely come here again
Stayed 1 night in Feb 2018
Response from Sales manager on Feb 14, 2018
Thank you very much for your kind words. Hope to welcoming you again.

8/10 Good

Alexandr

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2018
Response from Maira Babayeva on Jan 19, 2018
Thanks for staying with us!

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
Average hotel in a good location
My stay was ok in this hotel. Nothing special there. Room and especially the bathroom was very small. No proper desk to sit. No English channels on TV. The use of the sauna was at extra charge which I didn't expect. For the breakfast I had to go to an outside restaurant since the hotel restaurant was under refurbishment. Location is very good.
Stayed 3 nights in Dec 2017
Dear Mr. Martin, Thank you for staying with us and for taking the time in sharing your experience. Please be assured that your comments are well received as we continuously strive to provide excellent guest experience. Best regards, Grand Sapphire.

10/10 Excellent

MAXIM

Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Clean, kind reception
Stayed 1 night in Jan 2021

10/10 Excellent

Baofeng

Stayed 1 night in Dec 2020

6/10 Okay

Jan Mikael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint rum - men busstrafik
Tyvärr väcktes jag 06:30 varje morgon när busstrafiken kom igång. Hade rummet varit tystare hade det varit perfekt. Det finns antagligen tystare rum. Polaren sov som en stock.
Stayed 7 nights in Dec 2019
Response from Grand Sapphire Hotel Almaty on Feb 3, 2020
Dear Jan Mikael. We apologize for any inconvenience. The reception is open 24/7, you could contact them, you would be relocated to a room with windows to the courtyard. Best regards Grand Sapphire team.

8/10 Good

Simen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Banu on Sep 5, 2019
Dear Simen, thank you for your review! Hope to see you again in our hotel!

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Banu on Aug 20, 2019
Dear Svetlana, thank you for your review! Hope to see you again in our hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019
Response from Banu on Aug 8, 2019
Dear guest, thank you for your review! Hope to see you again in our hotel!

8/10 Good

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful breakfast room. Very friendly staff. The room is a bit too small so you easily hurt yourself to hard corners of the bed.
Stayed 1 night in Jul 2019
Response from Banu on Aug 7, 2019
Dear Antti, thank you for your review about our hotel! We are glad to recognise that your accommodation was comfortable for you and you are satisfied with our hotel. Hope to see you again among our distinguished guests! Kind regards, Hotel team.

8/10 Good

Bolat

Liked: Room comfort
Слабый отель в отличном районе
Отличное местоположение рядом с основными достопримечательностями - это основное достоинство отеля. Категорически не понравились завтраки и в целом обслуживающий персонал. Обслуживание в отеле долгое и равнодушное. Яичницу на завтрака умудряются принести холодной, хотя в зале было занято всего 2 столика. Фруктовая тарелка - это маленькая чашка с несколькими кусочками фруктов. А тарелка с выпечкой всего лишь одинокой заветренное пирожное
Stayed 1 night in May 2019
Response from Banu on Jun 7, 2019
Уважаемый Bolat, благодарим Вас, что уделили время и оставили отзыв о нашем отеле. Приносим извинения за доставленные неудобства. С каждым отзывом мы делаем все зависящее от нас и стараемся устранять причины возникновения неудобств. Надеемся вновь увидеть Вас в нашем отеле среди наших уважаемых гостей. С уважением, Команда отеля "Grand Sapphire"

10/10 Excellent

TB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
荷物預かりなど対応が親切だった。
Stayed 1 night in Nov 2018

8/10 Good

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Гостепреимный Алма атинский отель
Очень понравился гостеприимный край и поэтому пребывание в отеле оставило самые приятные впечатления Расположение не совсем близко к основным достопримечательностями но через день к этому привыкаешь а в остальном-скорее порекомендую этот отель для пребывания чем нет
Stayed 4 nights in Jul 2018
Response from Татьяна ( Sales manager) on Aug 1, 2018
Татьяна, благодарим Вас за оставленный отзыв.Наша команда очень рада что вам все понравилось.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Good mornig, Thank you for your review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel meraviglioso
Stayed 1 night in Nov 2017
Dear Guest, Thank you very much for choosing Grand Sapphire Hotel and for your nice feedback. We are always happy to help you. Hoping to welcome you in the future with warm greetings. Best regards, Mayra Babayeva, Sales manager.