There's a reason why this hotel is non refundable, it is completely horrible. Mini stairs to get to the reception, those stairs are so dangerous. I ingored the reviews of the other customers. But i regret it so much. Hotel was dirty and the room was so different from pictures. We were dying in the heat of the f**ing room, and they didn't even have a ventilator, room was extremely sofocated and a lot of insects in the rooms. Hotel is so expensive, for the same money we went to a so much better hotel (PH Hotel Oosteinde, completely recommended). We had 3 nights booked, but we checked out after the first night, we saw a guy saying he had bedbugs in his rooms. And then they see the bad reviews and say that you never stayed at the hotel. Horrible customer service!!