Everybody was so friendly, helpful and warming. The hotel is super accommodating to pets. They had prepared a dog bed, bowls and a bark box that came with treats, dog shampoo and a toy. It was super sweet. The hotel is super nice especially the suite room we had. We thought we were having heat issues they came right away and helped in whatever way possible. The host also made sure they followed up with us. There was nothing wrong with their heat we just needed to close the window blinds due to our window being soooo big. There was also a secuory guard on the weekend who was super friendly, always smiled and opened the door gor us. To top it off I left my super charger and the helpful staff mailed it to me. I would definitely stay here again. Also, the train station is only a 5 minute walk which made it easy to travel around and cheap.