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Reviews of Bilem Hotel Beach & Spa

4 out of 5
Bilem Hotel Beach & Spa
Sirinyali Mah.1512, Sok Eski Lara Yolu No:2, Antalya, Antalya

Reviews

6.8
Rating 10 - Excellent. 81 out of 428 reviews" "
Rating 8 - Good. 156 out of 428 reviews" "
Rating 6 - Okay. 80 out of 428 reviews" "
Rating 4 - Poor. 62 out of 428 reviews" "
Rating 2 - Terrible. 49 out of 428 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great experience for the family. Mohammed was very helpful and always sorted any issues we had.
Stayed 4 nights in Jul 2023

6/10 Okay

Sergei

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Marian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is good area Just breakfast service is ziro Im never used the breakfast Just used the room
Stayed 4 nights in Dec 2022
Response from Bilem Hotel on Jan 17, 2023
Hello,Thank you very for choosing Bilem Hotel Beach & Spa.We thank you to stay in our hotel. Our guest comment is very important for us. We will improve our breakfast services with carefully.Hope to see you again at Bilem Hotel Beach & SpaThak you very much

2/10 Terrible

Lorena

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Very unfriendly/unprofessional staff,. The property needs an urgent refurbishment, I don't recommend it
Stayed 2 nights in Oct 2022
Response from Bilem Hotel on Oct 24, 2022
Dear Guest,Thanks for review

4/10 Poor

Azeez

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Bilem Hotel on Oct 7, 2022
Dear Guest,Thanks for review.

2/10 Terrible

Jude

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has no whatsoever idea of what customer service is. I am not going to make my comment long " I simply DO NOT RECOMMEND THEM. Please take my advice and search somewhere else.
Stayed 2 nights in Aug 2022
Response from Bilem Hotel on Oct 10, 2022
Dear Guest,Thanks for review.

4/10 Poor

Ahmad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not a 4 stars property. It’s an old property (deteriorating) and basic rooms just to spend a night. The one good thing about this hotel was the location (waterfront access).
Stayed 3 nights in Aug 2022
Response from Bilem Hotel on Aug 29, 2022
Dear Guest,Thanks for Review...

6/10 Okay

Tulu

Liked: Property conditions & facilities
Berbat bir kahvaltı vardı. Kahvaltı alanı temiz degildi. Lobideki personel vs laubaliydi ve lobi alanı çok çirkin ve eskiydi. Bana verilen oda ise yeni odaydi ve mükemmel idi. Onunla ilgili bir şikayetim yok hatta teşekkür borcluyum.
Stayed 1 night in Jun 2022
Response from Bilem Hotel on Jul 12, 2022
Dear Guest, Thanks for review. Bilem Hotel Management

10/10 Excellent

John Joe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, friendly staff, rooms are clean with fresh towels provided each day. The restaurant food is excellent and the staff are attentive and friendly. Overall great time!
Stayed 4 nights in May 2022
Response from Bilem Hotel on Jun 11, 2022
Dear Guest thank you so much for your kind review.

10/10 Excellent

Omer

Stayed 1 night in Mar 2022
Response from Bilem Hotel on Mar 5, 2022
Dear Guest, Thank you so much for your kind review.

8/10 Good

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2022
Response from Bilem Hotel on Feb 23, 2022
Dear Guest, Thank you so much for your kind review.

2/10 Terrible

nazir

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Ресепшен в гостинице оценка плохая негостеприимные очень жадные даже стакан воды или чая не угощали,все нужно платить экстра за большую цену. Завтрак на таряльке убогий. Вобщем оценка гостенници 1/5.
Stayed 1 night in Oct 2021
Response from Mehmet Ali Pullu on Oct 12, 2021
bu misafirin bu yorumu beklentilerinin daha yüksek olduğu için olumsuz yönde yorum yapmıştır.kesinlikle kabul etmiyoruz. bu konuda gerekli uyarılar yapıldı. iyi çalışmalar

2/10 Terrible

Sercan

Stayed 1 night in Jul 2021
Response from DURMUŞ TAŞGIT on Sep 20, 2021
Merhaba. Bir dahaki sefere aklınızdaki bu kötü izlenimi silmek için elimizden geleni yapacağız. Bizi tercih ettiğiniz için teşekkürler.

4/10 Poor

Moses

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
What they advertised and the actual date very different. They deceive people. Their standards are not as the pictures.
Stayed 2 nights in Jan 2021
Response from Mehmet Ali Pullu on Jan 19, 2021
Mr Moses made a paid reservation at the hotel between 15.01.2021-17.01.2021, but He did not enter the hotel. However, he wrote a comment about the hotel even though he did not enter our hotel. In this comment he described the hotel as bad. This comment is not correct. Your In Service Mehmet Ali PULLU FRONT OFFICE MANAGER www.bilemotel.com Bilem High Class Hotel Tel : +90 242 324 72 56 Fax: +90 242 324 72 69 Mobil: +90 532 349 33 95 Eski Lara Yolu,Şirinyalı Mahallesi 1512 Sok.No:2 Lara,Antalya/Turkey

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Bilem Hotel on Sep 22, 2020
Thanks for kind review...

6/10 Okay

Sami, USA

Traveled with group
Disliked: Amenities, property conditions & facilities
The hotel is very standard and need some serious refurbishment. I stayed three times in this hotel for one main reason, it has a very good rocky beach. Apart from that, there’s nothing attractive. You aren’t allowed to bring food or beverages from outside. You’re always forced to order stuff via the reception. However, the street next to the hotel has a lot of restaurants and shops that will make you avoid the hotel strict rules. Many excellent cafes and restaurants with reasonable prices are around the hotel. You can always take a bus from the main road to go to the city centre in ten minutes. Take bus 07 or 08. The hotel is located in Lara. Finally, if you’re looking for a budgeted hotel with a very good beach, then this hotel will be a good option. Otherwise, you know what you have to do.
Stayed 4 nights in Aug 2020
Response from Bilem High Class Hotel on Aug 15, 2020
Dear SAMI, greeting from Bilem High Class Hotel. Thank you your time to give us score. We hope to see you between us. We hope to see you between us . Best Regards..

8/10 Good

Zahraa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Was good and the service was good ... thanks
Sunset view from the room :)
Stayed 4 nights in Feb 2020
Response from M.ALİ PULLU on Feb 21, 2020
Dear Guest, greeting from Bilem Hotel. Thank you for your accomadatıon at Bilem Hotel. We are so pleasure about your accomadatıon. We are trying to develop our service quality, we hope to see you again between us

8/10 Good

Raheel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent location, quite dated hotel
Hotel staff really friendly and nice, decent location overlooking the sea. Id say its a decent 3 star on a european level. Electric cut out a few times due to a power cur, there was an instance where we had no water for an hour or so in the morning. Hotel looks a iittle dated, pool was out of action as well as the hamman. The breakfast was average, cakes looked and tasted like theyve been out for a whole week, hard as a rock. Would not be an issue in the summer as we would spend more time outdoors but as it was november and we decided to spend a lot more time in hotel than usual could be better. I would reccomend to pay bit extra and upgrade to a 5 star. Despite the few hiccups i would give it a 6/10.
Stayed 7 nights in Nov 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Dec 12, 2019
Dear Guest, Thank you for your kind comment and we will fix the minuses which you mentioned in a short time. Best Regards BİLEM HIGH CLASS HOTEL

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs were correct and helpful food good and that all what i can said.
Stayed 7 nights in Oct 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Nov 1, 2019
Dear guest! We are very pleased that your stay with us in 2019 met your expectations. Thank you for sharing your best moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to welcoming you again soon and to have an unforgettable vacation. Best Regards. BİLEM HIGH CLASS HOTEL

10/10 Excellent

AZHAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Oct 21, 2019
Dear guest! We are very pleased that your stay with us in 2019 met your expectations. Thank you for sharing your best moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to welcoming you again soon and to have an unforgettable vacation. Best Regards. BİLEM HIGH CLASS HOTEL

6/10 Okay

Ashraf

Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Oct 16, 2019
Dear Guest, First of all that was an honour for us to welcome you in our Hotel. We are making great efforts to complete our shortcomings. We hope you will leave more satisfied next time. Best Regards BLM HIGH CLASS HOTEL FAMILY

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The property had a beautiful deck and access to the beach swim area
Stayed 2 nights in Sep 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Sep 27, 2019
Dear Guest, First of all thank you for your comment and that was an honour for us to welcome you in our Hotel. Hope to see you again... Best Regards BİLEM HIGH CLASS HOTEL

10/10 Excellent

Akram

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel very good staving
Stayed 1 night in Sep 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Sep 19, 2019
Dear guest! We are very pleased that your stay with us in 2019 met your expectations. Thank you for sharing your best moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to welcoming you again soon and to have an unforgettable vacation. Best Regards. BİLEM HIGH CLASS HOTEL

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 14 nights in Aug 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Sep 19, 2019
Dear Guest, First of all, that was an honour for us to welcome you in our hotel. We will be on our way by correcting our deficiencies. Please note that we take your evaluation into consideration. Best Regards BILEM HIGH CLASS HOTEL

10/10 Excellent

Achraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 nights stay all inclusive
Nothing to say, amazing hotel & special thanks to Mr FAWZI
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very nice location comftble room excellent staff
Stayed 2 nights in Aug 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Sep 5, 2019
Dear guest! We are very pleased that your stay with us in 2019 met your expectations. Thank you for sharing your best moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to welcoming you again soon and to have an unforgettable vacation. Best Regards. BİLEM HIGH CLASS HOTEL

2/10 Terrible

Mohammadrana, Toronto

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff, horrible unfresh old breakfast, dirty flooring
Stayed 2 nights in Aug 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Aug 21, 2019
Dear Guest, First of all that was an honour for us to welcome you in our Hotel. As seen in most of the comments, our staff is very kind, all products are fresh for breakfast and even fresh pancakes and eggs are cooked and served immediately at the show. We regret to note that your comment does not reflect the truth and the only horrible thing here is that it is your request to smear our hotel. Best Regards BİLEM HIGH CLASS HOTEL

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Aug 18, 2019
Dear guest! We are very pleased that your stay with us in 2019 met your expectations. Thank you for sharing your best moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to welcoming you again soon and to have an unforgettable vacation. Best Regards. BİLEM HIGH CLASS HOTEL

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jun 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Jul 15, 2019
Dear Guest, First of all that was an honour for us to welcome you in our Hotel. Your comment help us to improve our quality. Because of that we would like to know the details about your unstatisfaction. Please do not hesitate to contact with us for feed back. Best Regards BİLEM HIGH CLASS HOTEL

2/10 Terrible

Verified traveler

Stayed 5 nights in Jun 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Jul 12, 2019
Dear Guest, First of all that was an honour for us to welcome you in our Hotel. Your comment help us to improve our quality. Because of that we would like to know the details about your unstatisfaction. Please do not hesitate to contact with us for feed back. Best Regards BİLEM HIGH CLASS HOTEL

8/10 Good

Saied

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on May 24, 2019
Dear Guest, We are very happy that your stay with us in 2019 met your expectations. Thank you for sharing your best moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to welcoming you again soon and having an unforgettable and lasting rest. Best Regards. BİLEM HIGH CLASS HOTEL

4/10 Poor

Rasa

Disliked: Cleanliness, property conditions & facilities
Paid over the value and didn’t get what i paid for
Arrived 2:25 am after midnight poor reception Midle condition room need refurbishment and leaking bathroom , its Two Stars room rate
Stayed 2 nights in May 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on May 8, 2019
Dear Guest, First of all that was an honour for us to welcome you in our hotel. You stayed two night with us, first night in the room 304 and the secont night 401. Both rooms are direct sea view, in normally you booked one side sea view so your comment does not reflect the truth unfortunately. We do our best for your comfort and our staff has helped you professionally. Thank you for your understand. Best Regards BİLEM HIGH CLASS HOTEL

8/10 Good

Verified traveler

Stayed 3 nights in May 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on May 8, 2019
Dear Guest, We are so glad that your stay with us in 2019 met your expectations. Thank you for sharing your brightest moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to the great pleasure of welcoming you again in the near future to experience an unforgettable rest. Best Regards. BİLEM HIGH CLASS HOTEL

8/10 Good

Verified traveler

Liked: Cleanliness
Good location. Nice clean hotel. Sauna/ steam room ok but not in same standards as the rest of hotel. Breakfast buffet good but chef at hot counter was very slow to make eggs! Although I would stay again.
Stayed 1 night in May 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on May 6, 2019
Dear Guest, We are so glad that your stay with us in 2019 met your expectations. Thank you for sharing your brightest moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to the great pleasure of welcoming you again in the near future to experience an unforgettable rest and to see the chanings which you warned us. Best Regards. BİLEM HIGH CLASS HOTEL

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's very bad and can not be 4 stars and dirty, every think in the room broken
Stayed 1 night in Apr 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Apr 26, 2019
Dear Guest, First of all that was an honour for us to welcome you in our Hotel. You can be sure that we will fix the topics which you mentioned in your comment. Thank you for help us to imrpove our service quality by your critics. Best Regards BİLEM HIGH CLASS HOTEL

4/10 Poor

abolfazl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I usually go to turkey once a year and so far this is hotel was most terrible hotel I have been there. I got a room with a double bed and they gave me two twin bed. I hate them.
Stayed 3 nights in Apr 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Apr 22, 2019
Dear Guest, First of all that was an honour for us to welcome you in our Hotel. We saw that there would be two men accommodation at your reservation so we reserved a direct sea view room with two twin beds despite you reserved lower coast room. If you told us that you want one french bed, we would make the necessary arrangements. Best Regards BİLEM HIGH CLASS HOTEL

8/10 Good

Halima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Apr 22, 2019
Dear Guest, We are so glad that your stay with us in 2019 met your expectations. Thank you for sharing your brightest moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to the great pleasure of welcoming you again in the near future to experience an unforgettable and lasting rest. Best Regards. BİLEM HIGH CLASS HOTEL

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Apr 1, 2019
Dear Guest, We are so glad that your stay with us in 2019 met your expectations. Thank you for sharing your brightest moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to the great pleasure of welcoming you again in the near future to experience an unforgettable and lasting rest. Best Regards BİLEM HIGH CLASS HOTEL

10/10 Excellent

IULIIA

Liked: Staff & service, property conditions & facilities, room comfort
My Lovely second “home”!
The best room I ever get in my stay in Bilem. We chose it alredy more then 5 times .. and we will continue as well !!! Thank you for staff in recaption!
Stayed 2 nights in Mar 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Mar 7, 2019
Dear Guest, We are so glad that your stay with us in 2019 met your expectations. Thank you for sharing your brightest moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to the great pleasure of welcoming you again in the near future to experience an unforgettable and lasting rest. Best Regards BİLEM HIGH CLASS HOTEL

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
Breakfast was best part of stay. Good coffee and made to order eggs. Restaurant staff were friendly and accommodating.
Stayed 3 nights in Feb 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Feb 19, 2019
Dear Guest, We are so glad that your stay with us in 2019 met your expectations. Thank you for sharing your brightest moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to the great pleasure of welcoming you again in the near future to experience an unforgettable and lasting rest. Best Regards BİLEM HIGH CLASS HOTEL

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
The property is very old and needs a full refurb Carpets and beds are dirty
Stayed 8 nights in Jan 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Feb 11, 2019
Dear Guest, First of all that was an honour for us to Welcome you in our Hotel. Your comments are really important for us to improve our service quatlity. We will share your comment to our department managers also to fix our minuses. Best Regards BİLEM HIGH CLASS HOTEL

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
No or poor WiFi in the room connection staff to blunt breakfast not much of choice
Stayed 3 nights in Jan 2019
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Feb 6, 2019
Dear Guest, First of all that was an honour for us to welcome you in our Hotel. Wifi is available in general area in our Hotel and also the rooms. There is fresh cooked eggs on show, several kind of cheese and olive on buffett, many kind of bread & cookires, fresh cooked pancakes on show, jam, honey etc on show, several kind of hots ( boiled eggs, mushrooms, pita etc. ), vegetable buffet, soap, bread kinds etc. are serve everyday in the main restaurant with unlimited tea, coffee & filter coffee so to say not much choise is not fair as you know. Best Regards BİLEM HIGH CLASS HOTEL

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, room comfort
The hotel is little bed old and I would give 4 stars no kettle in the room. They have very good spa I recommend everyone to use the message service they people working there they are professional.
Stayed 4 nights in Dec 2018
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Jan 1, 2019
Dear Guest, We are so glad that your stay with us in 2018 met your expectations. Thank you for sharing your brightest moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to the great pleasure of welcoming you again in the near future to experience an unforgettable and lasting rest. Best Regards BİLEM HIGH CLASS HOTEL

10/10 Excellent

Armughan israr

Its a great place to stay. This was my second time there and I chose it specifically cz I had a nice experience last time. The staff is friendly, rooms are good , neat and excellent sea view. Location again is very optimum with all the things available nearby and easy access to transport. Breakfast is good too. Gym, pool suana everything under one roof ! 👍
Stayed 2 nights in Nov 2018
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Nov 22, 2018
Dear guest, We are so glad that your stay with us in 2018 met your expectations. Thank you for sharing your brightest moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to the great pleasure of welcoming you again in the near future to experience an unforgettable and lasting rest. Best Regards BİLEM HIGH CLASS HOTEL

4/10 Poor

Verified traveler

Stayed 4 nights in Nov 2018
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Nov 13, 2018
Dear guest, We are so glad that your stay with us in 2018 met your expectations. Thank you for sharing your brightest moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to the great pleasure of welcoming you again in the near future to experience an unforgettable and lasting rest. Best Regards BİLEM HIGH CLASS HOTEL

8/10 Good

mahmudul, london

Liked: Staff & service
good location closer to the shopping mall.
i was there in antalya 5 days.hotel service not bad.if you need taxi check the meter before you ride.waterfalls are really nice place to go.pamukkle one of the best place to see but too far from antalya.almost 3 ours to reach there.cable car nice place to go.
Stayed 6 nights in Sep 2018
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Sep 29, 2018
Dear guest, We are so glad that your stay with us in 2018 met your expectations. Thank you for sharing your brightest moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to the great pleasure of welcoming you again in the near future to experience an unforgettable and lasting rest. Best Regards BİLEM HIGH CLASS HOTEL

6/10 Okay

Hamad

Stayed 5 nights in Aug 2018
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Aug 29, 2018
Dear Guest, First of all that was an honour for us to welcome you in our Hotel. Please do not hesitate to contact with us for your next vacation to prepare repeast guest suprises to you. Best Regards

4/10 Poor

Bachir, London - UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice beach
The hotel doesn’t really looked like the picture- the staff were very helpful but less trained on how to handle a simple complaint. Staff or a maid took £ 60 out of her purse while we were out, and we were told that they were nothing they can do. Terrible experience!
Stayed 7 nights in Jul 2018
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Aug 4, 2018
Dear Guest, First of all that was an honour for us to welcome you in our hotel and thank you for your comments also. Your comments are help us to improve our service quatliy. There is lots of camera in our hotel which we can see the hotel area. We checked the records after your comments and can not see anyone enter your room between the times which you mentioned at reception. To be sure, we checked your room door with a machine which is entegrated to our door system which we can see who and when enter your room also. There is any record which show us our staff came in to your room between the times which you mentioned to us. We can prove it documentually. Unfortunately, we reject indictment according to our documents and evidence. We will legally seek our right due to this claim. We do not want our other guests to be affected by this comment. Thank you for your understand. Best Regards

10/10 Excellent

nazar, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Best Holiday
We booked 2 weeks holiday half bord it was one of the best holiday ..the staff very frindly and helpfull .. the food was good and the room clean with all services you might need. The location I think one of the hotel features as its located on the sea and not far from the old town ..and lots of nice caffe round the hotel. Thank you Bilem
Stayed 14 nights in Jul 2018
Response from ÖMÜRDEN ÖNCEL ÖZMEN on Jul 27, 2018
Dear Guest, We are so pleased your stay with us in 2018 lived up to your expectations. Thank you for sharing your most notable highlights, experiences, recommendations, suggestions and thoughtful comments with our readers and community. We look forward to the immense pleasure in welcoming you back in the very near foreseeable future to further enjoy another memorable and lasting holiday experience. With kindest regards BİLEM HIGH CLASS HOTEL FAMILY