Reception
Check availability

Reviews of Best Western Plus Appleton Airport/Mall Hotel

2.5 out of 5
Best Western Plus Appleton Airport/Mall Hotel
1565 N Federated Dr, Appleton, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1004 reviews" "
Rating 8 - Good. 287 out of 1004 reviews" "
Rating 6 - Okay. 103 out of 1004 reviews" "
Rating 4 - Poor. 56 out of 1004 reviews" "
Rating 2 - Terrible. 33 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman that checked us in was friendly, the hotel was clean, our room was nice, clean and tidy. Very close to the stadium and shopping. Always stay here when we come down.
Stayed 1 night in May 2024
Response from GM on May 13, 2024
I am glad you enjoyed your stay. We look forward to see you again.

10/10 Excellent

michele, Gladstone

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Carl

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Diane

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We were disappointed that the hot tub was not operating. Other than that, the hotel was fine, and the breakfast was adequate.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
I apologize for the hot tub not working, I have been working with the pool people to get it up and running, and unfortunately, we have run into another issue, so again I apologize.

10/10 Excellent

DIOSMANY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 2 nights in Apr 2024
Response from GM on May 13, 2024
Thank you, we look forward to see you again

10/10 Excellent

Cathe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly helpful staff
Stayed 1 night in Apr 2024
Response from GM on May 13, 2024
Thank you for the review, I will let me staff know they are doing great. We look forward to your next stay.

10/10 Excellent

Brenda, Wausau

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable.
Stayed 1 night in Apr 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Comfotable but dusty in the room and main lobby. Not a huge deal, but no lights in breakfast dining area in the morning.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
I apologize for the issues, I did talk to staff about the lights in breakfast and that they make sure not to forget to turn them on.

6/10 Okay

Reilly

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Seems the hotel might be a bit short on staff. Elevator and stairwells were pretty dirty. Candy on the floor in the elevator and a core of an apple that looks like it’s been sitting in the stairwell for a few days. They put us in a suit as they didn’t have the room I booked ready for us at check-in. However the first suit we went in had a sewer smell so they gave us a second room. This second room was perfect. Staff are extremely friendly and welcoming and glad to assist with the issues.
Stayed 1 night in Apr 2024
Response from GM on May 13, 2024
Sorry for the issues you had, we are working extremely hard to fix these problems, we look forward to having you stay with us in the future.

8/10 Good

LINDA M

Traveled with family
Liked: Staff & service, property conditions & facilities
The room was spacious and beds comfortable. Room LOOKED clean, but Cleaning Service must spray room fresheners which are not necessary. The fragrance gave me a terrible headache, so we opened a window to let in fresh outside air and left for 4 hours. Check in and checkout were easy and convenient. Desk clerks were friendly. I was very amazed manager could do anything with fingernails as long as they are! Lol Breakfast foods were fresh, hot, and very good. Please consider switching out your cleaning products (with the very strong aroma) for more toxic-free choices. Perhaps you can have a Norwex Consultant meet with your cleaning crew to educate them on using safer products for their health as well as your guests.
Stayed 1 night in Apr 2024
Response from GM on May 13, 2024
I have discussed this with my cleaning staff, and are making sure things are getting done right. I apologize for the issues you had.

10/10 Excellent

Shelly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not hear traffic
Stayed 3 nights in Apr 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Maija

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great stay in a suite for easter, pool was closed 2 days so we only got to swim once. we had a jacuzzi in the room so it was kinda a hot tub.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing
Stayed 1 night in Apr 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff was nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking is easy, rooms are clean and updated. Pool area was nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jim and Linda

Traveled with partner
Very nice rooms. Good location.
Stayed 2 nights in Mar 2024

6/10 Okay

Cynthia

Stayed 1 night in Mar 2024

8/10 Good

Jan, Eagle River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Therecwere no lights working in the entire parking lot or entry way. Very dark getti g from car to the building with luggage.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
I want to apologize for this, the lights are automatic and for some reason they had not turned on, I did have my maintenance fix it.

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
Hot tub out of order. Pool not the cleanest. It was one of the main reasons for choosing this hotel. Very noisy! Front desk staff nice. Probably would not book again.
Stayed 1 night in Mar 2024

6/10 Okay

Michele

Traveled with family
Liked: Staff & service
We stayed here because they had a hot tub but that was closed. The shower curtain was dirty and wouldn’t stay closed and no hot water, just barely warm and not a strong stream.. also no housekeeping and when I made the bed the comforter under the sheet was horribly filthy. Had a hard time sleeping after seeing that. Staff was super friendly.
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was friendly. The room was clean. The hallways, stairs, and elevator were all in need of vacuuming.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and whirlpool tub is awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Beds were comfortable, plenty of hot water. Breakfast was a little bare - eggs, waffles, cereal, packaged yogurt, not much fruit selection. The towels are a bit thin, but otherwise, it was good value for the price. Had no safety issues, staff was very helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean area
Stayed 1 night in Mar 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Wendy

Traveled with group
Disliked: Staff & service
Honest and horrible
My stay was not the best. Wanted to relax in hot tub, out of service and must have been for awhile. It looked disgusting. In our room you had to unplug the microwave every time you wanted to use it, to reset it. And in the morning when I wanted a cup of coffee the coffee maker did not work. No one was at the desk, so you waited and waited and waited.
Stayed 1 night in Feb 2024
Response from AM on Feb 5, 2024
Sorry you did not enjoy your stay, The hot tub is on the website as out of order, also The coffee machine does work, and their is also 24 hour coffee in the coffee pots next to it. I have sent maintenance to look at microwave as this is the first time hearing of this issue. I apologize for that issues you had.

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy staying there.
Stayed 1 night in Jan 2024

8/10 Good

Isabel

Traveled with group
Liked: Cleanliness
Overall, a good stay if you’re on a budget. Seems short staffed and the staff I encountered wasn’t over friendly but no one was rude either. The room is basic and could use fresh paint but the beds were comfortable. It’s in a good area close to restaurants and shopping.
Stayed 3 nights in Jan 2024

8/10 Good

Drew

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Courtney

Traveled with partner
Disliked: Amenities
They could have told us the hot tub was down and out of service.
Stayed 2 nights in Jan 2024

8/10 Good

Cheryl

Traveled with group
Everything is good but one plm is heat that can smell gas and nice one person sent me to another room. Thank you.
Stayed 1 night in Jan 2024

8/10 Good

Tammy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the family suite we booked. Very very nice. Alot of room. A little bummer, the hot tub was out of order. The kids loved the pool, but the pool itself was falling apart. Large cracks, actually a few holes in the concrete, they reported that there were actual small piles of stone in the corners. Weird.
Stayed 2 nights in Jan 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, cleanliness, staff very friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three hotel is clean and the staff is friendly. Check in as smooth.
Stayed 1 night in Jan 2024

2/10 Terrible

Janel

Stayed 2 nights in Jan 2024

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Joan

Liked: Cleanliness
Disliked: Property conditions & facilities
Overall the property was okay, the bathroom in our room, the shower pressure was not good. had to tie a towel around the stopper for the water to flow thru the shower head. The bathroom sink drain, ran very, very slow.
Stayed 1 night in Jan 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kind gentleman working today/this evening was very polite and accommodating when the room we were first given smelled strongly of dogs. He was more than happy to assign us to another room with no issues. Great customer service!
Stayed 1 night in Dec 2023

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to town . Hot tub was not working
Stayed 1 night in Dec 2023

4/10 Poor

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Erick

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jessica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our Packer get away

6/10 Okay

Catherine

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023

8/10 Good

Valerie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023