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Reviews of Travelodge by Wyndham Appleton

2 out of 5
Travelodge by Wyndham Appleton
3920 W College Avenue, Appleton, WI

Reviews

6.6
Rating 10 - Excellent. 24 out of 101 reviews" "
Rating 8 - Good. 29 out of 101 reviews" "
Rating 6 - Okay. 15 out of 101 reviews" "
Rating 4 - Poor. 11 out of 101 reviews" "
Rating 2 - Terrible. 22 out of 101 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Liked: Staff & service
Other then the lack of signs that take you to the actual property it’s not to bad. You must drive thru a few bussiness to get to the actual hotel. They need more signs that direct you to there point of parking.
Stayed 3 nights in Feb 2024
Response from Rohit Pandey (General Manager) on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Ana

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Rohit Pandey (General Manager) on Feb 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Mai c

Stayed 2 nights in Feb 2024
Response from Rohit Pandey (General Manager) on Apr 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Dawn

Stayed 1 night in Dec 2023
Response from Rohit Pandey (General Manager) on Dec 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rohit Pandey (General Manager) on Dec 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jeremy

Traveled with family
Liked: Amenities
Staff was super friendly, rooms are clean, right next to Texas Roadhouse and close to other shopping!
Stayed 1 night in Dec 2023
Response from Rohit Pandey (General Manager) on Dec 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Chadwick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing highly recommend
Stayed 2 nights in Dec 2023
Response from Rohit Pandey (General Manager) on Dec 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rohit Pandey (General Manager) on Dec 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Jeffery

Stayed 1 night in Oct 2023
Response from Rohit Pandey (General Manager) on Dec 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Quin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Heater didn't work first night. The shower was dirty. Room was dirty with cobwebs. The remote didn't work. There was items left over in the fridge. We moved rooms in the morning because we were freezing. That TV didn't work. The staff were nice and accommodated as much as possible. This place needs rennovated and updated. Maybe the owners need to take more pride in their facility and their staff.
Stayed 2 nights in Dec 2023
Response from Rohit Pandey (General Manager) on Dec 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Rohit Pandey (General Manager) on Dec 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rohit Pandey (General Manager) on Dec 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rohit Pandey (General Manager) on Dec 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Bailey

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
The room had an awful cigarette smoke smell and it was very dirty. Worst hotel experience I have had.
Stayed 1 night in Dec 2023
Response from Rohit Pandey (General Manager) on Dec 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rohit Pandey (General Manager) on Dec 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

chad

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is all good
Stayed 1 night in Nov 2023
Response from Rohit Pandey (General Manager) on Nov 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Tony

Stayed 4 nights in Oct 2023
Response from Rohit Pandey (General Manager) on Dec 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for room . Close to restaurants, movie theater
Stayed 1 night in Oct 2023
Response from Rohit Pandey (General Manager) on Nov 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Addison

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Rohit Pandey (General Manager) on Nov 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Susan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very friendly and helpful. The room itself looked clean at first but then after a bit noticed the office chair was filthy, the bathroom floor sticky and the shower curtain had mold on it. It's a good place for a quick stay in and out of you can get past all of that.
Stayed 2 nights in Oct 2023
Response from Rohit Pandey (General Manager) on Nov 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Taylor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just don’t
We had the dirtiest room, the bathroom tub was black with footprints, the bed had multiple stains, there were bugs flying in the room, the lamp shades were stained and dented, overall would not recommend.
Stayed 1 night in Oct 2023
Response from Rohit Pandey (General Manager) on Nov 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Had a pleasant stay
Stayed 4 nights in Oct 2023
Response from Rohit Pandey (General Manager) on Nov 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

David

Stayed 1 night in Oct 2023
Response from Rohit Pandey (General Manager) on Nov 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rohit Pandey (General Manager) on Oct 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Henry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice and staff was friendly. Parking lot could use a little work.
Stayed 2 nights in Sep 2023
Response from Rohit Pandey (General Manager) on Oct 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Margarita

Stayed 1 night in Sep 2023
Response from Rohit Pandey (General Manager) on Nov 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jerry

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rohit Pandey (General Manager) on Oct 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Julie

Disliked: Staff & service, amenities, property conditions & facilities
Room was average but overall property condition is poor. Pool has been abandoned and weeds are growing by pool fence. No mention about the street construction. Accessing the property was not at all convenient due to street construction. Will not use again.
Stayed 1 night in Sep 2023
Response from Rohit Pandey (General Manager) on Oct 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

LeeAnn

Liked: Staff & service, amenities, property conditions & facilities
Not an easy entrance to find. Staff was very nice. Room was clean. Fridge and microwave were clean. One concern was the bath mat had foot prints on it from a previous guest. Then I started to wonder how clean the room really was so I won’t be visiting again.
Stayed 1 night in Sep 2023
Response from Rohit Pandey (General Manager) on Oct 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Kacey

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not appreciate the customer service. It was very much offensive and careless. A coat rack fell off the wall and landed on both feet causing my one foot pain. After I made contact with the male at the front desk, he was not concerned at all and told me I could go somewhere else. He also failed to notify me when I checked in, of the $150.00 deposit. Along with treating my family and I very rude.
Stayed 1 night in Sep 2023
Response from Rohit Pandey (General Manager) on Oct 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rohit Pandey (General Manager) on Oct 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Rohit Pandey (General Manager) on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Nicole

Business traveler
Liked: Property conditions & facilities, room comfort
Great Place to stay!
Great Stay!
Stayed 3 nights in Aug 2023
Response from Rohit Pandey (General Manager) on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is unique as are and continue to be the people staffing the establishment. In qualities wonderful and many faceted.
Stayed 5 nights in Aug 2023
Response from Rohit Pandey (General Manager) on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Amy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hairs all over the bathroom floor. Front desk clerk very friendly.
Stayed 1 night in Aug 2023
Response from Rohit Pandey (General Manager) on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Nicole

Stayed 3 nights in Aug 2023
Response from Rohit Pandey (General Manager) on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
as always at Wyndham properties excellent care and consideration by staff make a world of difference for any traveler. And the politeness and kindness shown is exemplary as always
Stayed 1 night in Aug 2023
Response from Rohit Pandey (General Manager) on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

shelly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Floors in Bathroom and Vanity area were dirty and stained Overall look is run down. Verify difficult to find access road into hotel Travel lodge was also not well marked,said Baymont hotel
Stayed 2 nights in Aug 2023
Response from Rohit Pandey (General Manager) on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

James

Traveled with group
Disliked: Amenities
Dave at the front desk was extremely helpful. Nice guy
Stayed 2 nights in Aug 2023
Response from Rohit Pandey (General Manager) on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
it was ok
Stayed 1 night in Jul 2023
Response from Rohit Pandey (General Manager) on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Rodger

Stayed 1 night in Jul 2023
Response from Rohit Pandey (General Manager) on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Beverly

Stayed 1 night in Jul 2023
Response from Rohit Pandey (General Manager) on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Todd

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Overbooked one property on site so was moved too their other property. This property was dirty everywhere. Mold between layers of the shower curtain. Whole facility was under construction with windows framed in with gaps too the outside. Man who checked in was trying too be very helpful but couldnt get either of the people from other hotel on the phone to assist. Took a long time to sort out my check in. When in the room the AC was not running and with the 90 plus degree day it was very warm and muggy in the rooms probably causing the mold issue.
Stayed 2 nights in Jun 2023
Response from Rohit Pandey (General Manager) on Jul 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

therese

Stayed 2 nights in Jun 2023

2/10 Terrible

Rene

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was supposed to be smoke-free (like all their rooms), but when we opened the door, it smelled disgusting. Smoke seems to have permeated everything in the room. Turning on air conditioner/fan and opening the door didn't help. Also the white comforter had yellow statins... The man at the desk wasn't surprised I requested another room, but he said they'll all probably smell the same. He said it wasn't a jail and we could leave (funny) and we did. There was no charge for the half hour we were there.
Stayed 1 night in May 2023
Response from Rohit Pandey (General Manager) on May 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service
It was adequate for our 5 hour stay. It would have been nice to have an iron in room. Our toilet would not flush right away but worked in the morning after running al right.
Stayed 1 night in Apr 2023
Response from Rohit Pandey (General Manager) on Apr 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Devin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very unpleasant stay with the cigarette smoke in a non smoking room. Tv remote broken. No window lock on first floor.
Stayed 1 night in Mar 2023
Response from Rohit Pandey (General Manager) on Apr 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Rohit Pandey (General Manager) on Mar 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Excellent staff interactions, very nice!!!
Room was dirty, smelled like cigarette smoke coming from the bathroom either through the wall or vent... Shower was tiled but the shower threshold was poured concrete exposed with no sealant. Bathroom had the tiny ants crawling all over the floor in February...The entry doors deadbolt did not work and the door had no additional latch... The staff I interacted with were attentive and kind!
Stayed 1 night in Feb 2023
Response from Rohit Pandey (General Manager) on Mar 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Barbara

Disliked: Cleanliness, property conditions & facilities
Our room was non smoking but it smelled bad from someone smoking. By the time we left our stuff smelled like old smoke. But our bed was comfortable
Stayed 1 night in Feb 2023
Response from Rohit Pandey (General Manager) on Feb 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!