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Reviews of La Hacienda

2.5 out of 5
La Hacienda
1018 South 1st Street, Artesia, NM

Reviews

6.4
Rating 10 - Excellent. 18 out of 76 reviews" "
Rating 8 - Good. 18 out of 76 reviews" "
Rating 6 - Okay. 15 out of 76 reviews" "
Rating 4 - Poor. 8 out of 76 reviews" "
Rating 2 - Terrible. 17 out of 76 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

6.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was a bit dated but it was clean the water pressure was excellent, plenty of hot water and the beds were very comfortable I’ll definitely stay here again
Stayed 2 nights in Mar 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024

10/10 Excellent

Armando

Liked: Cleanliness
Stayed 4 nights in Nov 2023

2/10 Terrible

Emily

Traveled with family
Disliked: Staff & service, property conditions & facilities
Didn't even go in the room or stay because of a broken window. Apparently no one stays to check in people full time, but thankfully after the worker drove back, we were refunded. No other place I've booked on Expedia has an additional $18 fee, and all the other prices listed for the places I've stayed were final.
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Service
Stayed 2 nights in Aug 2023

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was extremely clean hotel room. The only drawback and this is a real minor one was the lack of water pressure.
Stayed 1 night in Jul 2023
Response from management on Aug 10, 2023
Thanks for the comment. We appreciate your business and will look into our water pressure issue. Hope to see you again soon!

10/10 Excellent

Matt

Business traveler
Liked: Staff & service
Clean rooms and good staff
Stayed 1 night in Jul 2023
Response from management on Aug 10, 2023
Happy to hear you enjoyed your stay with us! We appreciate your business and look forward to seeing you again.

10/10 Excellent

Aurora

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super comfortable.
Stayed 1 night in Jul 2023
Response from management on Aug 10, 2023
Thanks for choosing to stay with us here at La Hacienda. We appreciate you business and look forward to seeing you again.

8/10 Good

Cristobal

Liked: Cleanliness, staff & service, room comfort
For one nite no problem.
The Staff tries to do as good as they can be. The place is being worked on. For a tired traveler, one nite stand and at their rate is wonderful thing. Downside cable is poor, and the tub needs to be fix so it does not become slippery. The area is nice to visit all the folk are really nice and hardworking!
Stayed 1 night in Jun 2023
Response from management on Aug 10, 2023
Thanks for staying with us. We plan on correcting these issues asap. Hope to see you again soon.

8/10 Good

lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Mar 2023

6/10 Okay

Robert

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stay was ok. Floor was dirty. Pretty nice stay overall but service fee was absolutely ridiculous- fresh towels every day but they came for them really early in the morning Bed was very uncomfortable. Owner very sweet person. Would give it a better rating but with an additional 18 dollar fee per night you would think u would get something for the fee.. it’s like just a get more money out you.. it’s very insulting. If u drive 30 minutes longer you can get a cheaper room better quality and free breakfast!
Stayed 8 nights in Dec 2022

10/10 Excellent

Andrew

Liked: Property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

Victor L

Liked: Cleanliness
Disliked: Staff & service
easy to get to
Stayed 5 nights in Nov 2022

10/10 Excellent

Miguel or Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Nifty
Great people run this hotel. They let me check in early and didn't charge for it. Everyone that stays there works. No problem would stay there again
Stayed 2 nights in Sep 2022

8/10 Good

Eduardo

Stayed 7 nights in Jun 2021

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every pemney!
Like sleeping on a cloud! Excellent accomodations
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Stayed 1 night in May 2021

2/10 Terrible

Shawntay

Stayed 1 night in May 2021

2/10 Terrible

Amanda

Disliked: Staff & service
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
everything was extremly filthy and smelly an I do want a refund
Stayed 1 night in Feb 2021

8/10 Good

Dorsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Good room and nice large TV. Only issue was no cups in room and ice machine inoperable!
Stayed 1 night in Sep 2020

2/10 Terrible

Queen

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD SERVICE WILL NEVER STAY AGAIN
Hotel did not have any soap or towers hotel was not clean and we was charge a additional $ 18.00 for cleaning' on out bill. But obviously there are no cleaning help. the TV did not work.
Stayed 1 night in Aug 2020

10/10 Excellent

Michael

Stayed 1 night in May 2020

2/10 Terrible

Larry

Disliked: Cleanliness, property conditions & facilities
Worms.....
Got there and went in to use the rest room, there were LITERALLY worms and a little poop in the toilet and the paper had something on it as well.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware.
There's an $18 dollar service fee not included in the Hotels.com price. I felt cheated.
Stayed 1 night in Oct 2019

6/10 Okay

Marc, Artesia, NM

Disliked: Amenities
Had two roaches in my room. Killed one in the bathtub but could not reach the other one.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Stay only if you don’t want to sleep outside.
Almost the worst stay you could imagine.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Did charge a miscellaneous fee of $18 that I actually call a ghost fee since nobody was able to explain its nature. I feel completely disappointed with Expedia for listing this property which is totally disgusting.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Trashed out bugs in shower and out electrical outlets ice machine broke cash only in lobby ad 64.00 check in 90.00. Food delivery has 12- 16.00 min. NEVER GO THERE
Stayed 1 night in Jul 2019

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced shit hotel
Bathroom smelled like sewer. Price quoted online was $96. Charged me $113
Stayed 1 night in May 2019

6/10 Okay

Billy

Liked: Staff & service
Disliked: Property conditions & facilities
It’s okay
Comfortable bed , pillows worn, decent inside room, filthy outside of motel
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mystery
The property is so old, small room, not cleaned, odor is strong, the fee was charged but worthless, I m never going back to this hotel.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge an $18.00 cleaning fee on top but the rooms are filthy and in poor repair. They also want you to sign a form stating they can charge you up to $200.00 if they find any damage. The room is already damaged so it leaves it open to interpretation as to what damage is yours, if any. Not the kind of pace I would ever stay in.
Stayed 1 night in Apr 2019

4/10 Poor

Juanita

Disliked: Staff & service, property conditions & facilities, room comfort
The bed was old and had lumps in it. There was some kind of construction going on and the back wall was being taken down. I was a little leary about staying there alone but I had to go to work the next morning.
Stayed 1 night in Mar 2019

6/10 Okay

Angela

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk manager was friendly and personable. He was a very hard working man busy cleaning the hotel in the morning. The room was comfortable and had a nice bed. It is a simple no frills hotel.
Stayed 1 night in Mar 2019

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a not so great town. Noisy guests.
Comfortable beds and good service. Would definitely stay again.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Apparently the last non-smoking king bed room available had a broken toilet. Rather than not offer that room they offered it, then “upgraded” us to a 2-queen room. So my husband and I can choose between sleeping alone or being squished on a smaller bed? NOT an upgrade for our situation. Disappointing because we could’ve had that option for the same price at several places (some of which included breakfast, which this hotel does not.) and instead booked here for the king bed. Other than that, it was fine. What you’d expect for what we paid. The bed, although smaller than we wanted, was comfortable. 👍
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Long

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Alright
Good beds nice rooms just a little noisy expect to wake up a few times hearing the train pass by amd expect them to charge you a extra fee at check in for misc which is 18 dollars because the website told me 70 something I ended up dropping 96 so although it was alright I won't stay there again for that reason
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Last room in Artesia—be aware the oil industry takes all the rooms so plan early
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2018