Ashland/Hanover Visitor's Center Tours

I enjoyed how quiet it was. And how quickly management responded to requests. Only real issue I had was sheets are a little thin so I would suggest bringing a travel blanket if you get cold easily (and I do). But I would recommend to as a good place to stay. And I will be planning a repeat visit. It can be a little hard to initially find as it's directly behind a restaurant. And GPS does not help. I think a sign a little closer to the road might help. But definitely loved the fact that all the food was in walking distance. As far as shopping definitely don't come in late as the area can be a little confusing and harder to navigate after dark as the area where signage isn't very well lit.

We enjoyed the “collegiate” theme in the hotel. Noticed quite a few small maintenance details that needed to be taken care of- areas on the baseboard in our room that had been patched but not painted; towel hook on the bathroom door broken; fridge not working well (didn’t keep drinks cold). The toilet in one of our companions’ rooms had leaked overnight (from the tank, so clean water), running out of the bathroom and soaking the carpet. We informed the front desk in the morning; however, upon returning to the hotel around 4:30, the carpet was still soaked and the towels our companions had used to wipe some of the water were still on the floor. It was evident the room had not been serviced by maintenance or housekeeping. Informed the front desk and requested a room change, but the attendant stated they’d have to verify the issue work maintenance. Eventually (after much heated discussion), a supervisor became involved and provided a new room. Valet staff were friendly and efficient. The rooftop bar had no food service on Friday evening (around 6/7pm), so out want an option to get snacks with our drinks. Not sure our experience was worth what we paid.

Staff was friendly and helpful.