Indoor pool, outdoor pool, open 7:30 AM to 5 PM, sun loungers

Reviews of Citymax Hotel Aswan

3.5 out of 5
Citymax Hotel Aswan
Kornish Al Nile, Besides CIB Bank, Aswan

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 59 reviews" "
Rating 8 - Good. 10 out of 59 reviews" "
Rating 6 - Okay. 18 out of 59 reviews" "
Rating 4 - Poor. 3 out of 59 reviews" "
Rating 2 - Terrible. 4 out of 59 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anne Marie

Traveled with group, Traveled with family
Liked: Amenities
Great place - staff are the best!
Stayed 1 night in Mar 2024
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear...... Anne Marie Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Anne Marie

6/10 Okay

SakthivelNarayanan

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The hotel was mediocre. We had requested non-smoking rooms but got smoking room. It smelled heavily of cigarette smoke. The view was good. The breakfast was decent
Stayed 1 night in Dec 2023
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear...... SakthivelNarayanan Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards

6/10 Okay

Masayo

Stayed 1 night in Nov 2023
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear...... MasayoThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel
Stayed 5 nights in Oct 2023
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Stephen

The lavatory was in a very tight place couldn't use it. Morover I ordered a taxi for the airport was told I could order a local off the street 300 egyptian pounds or a limousine for $30. When the car atrived it was a dilapidated state but due to time constraints I couldn't argue so took the taxi rip off.
Stayed 1 night in Oct 2023
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

10/10 Excellent

Diblain, Cabo Rojo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citymax Aswan seems like a hotel that used to be glorious and no longer is but it is still good enough to give it a good review. The check in process was very easy. Our room was very clean and spacious with big bathroom, a living room and a very comfortable king bed…we even had Nile River view. The restaurant could have a menu with broader international options but you can survive with what they offer! Breakfast are “buffet style”. The location is centric, close to restaurants and even a small shopping mall. All in all, it was a good experience to stay in this hotel.
Stayed 2 nights in Sep 2023
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Nabeil Hassan

Liked: Cleanliness, property conditions & facilities
V good
Stayed 3 nights in Apr 2023
Response from Guestrelation on Jun 7, 2023
Dear...... Mr/NabeilThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Suzanne

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The location was convenient and there were wonderful views of the river in all directions. We stayed in a junior suite which had a balcony and a large bathroom. The beds were relatively comfortable, and we were able to have our laundry done in only one day. The restaurant was under construction and the pool area was okay but not what we had expected.
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards

6/10 Okay

Delphine

Stayed 1 night in Oct 2022
Response from Guestrelation Martina marzouk on Oct 27, 2022
Dear...... Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards

6/10 Okay

penny, Powder Springs

Traveled with family
Hotel is run down. Carpet floors dirty. Air conditioner didn’t work and the rooms were hot.
Stayed 1 night in May 2022
Response from Guestrelation Martina MarzouK on Jun 18, 2022
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

2/10 Terrible

Adrian

Stayed 1 night in Apr 2022
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We, an American family, booked a suite for three nights consisting of two bedrooms sufficient for four people, and a sitting area which had only two uncomfortable chairs, a little table, and a TV. But the beds were comfortable. One of the bedrooms had a truly marvelous view of the Nile, but the windows were very dirty, spoiling the view. In the second bedroom the HVAC did not work. The bathroom had a cramped small shower but was otherwise okay. There was plenty of hot water. The room phone didn't work, so we would have to go down to the lobby to speak to a concierge. Some of the employees at the front desk spoke English but a number of them could just barely do so. Check-in starts at 14:00 and we arrived at 15:00, and yet still had to wait for about 35 minutes to be admitted to our suite. The restaurant is open for breakfast and dinner (not lunch} for buffet-style serve-yourself meals. They were not good. After having had the breakfast and the dinner once each, we did not return. There is a food court nearby, but food there was only a little better, and the atmosphere was very chaotic.
Stayed 3 nights in Feb 2022
Response from Guestrelation Martina Marzouk on Mar 9, 2022
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

10/10 Excellent

Rodrigo

Traveled with partner
Liked: Staff & service, amenities
Good hotel, but rooms are old, carpet stained, and walls need maintenance. The area around is great as you are close to the transportation taking you to the main attractions. Staff is very friendly and helpful. We recommend talking to them about transportation and how to move around the city. They will provide excellent options.
Stayed 4 nights in Feb 2022
Response from Guestrelation Martina Marzouk on Mar 9, 2022
Dear...Rodrigo Thank you very much for choosing Citymax Hotel Aswan. We very much appreciate your review of your stay at the hotel. We are glad to read that you had a good stay and enjoyed your visit at our hotel. Always allow me to express my sincerest apologies. At City Max Hotel, we strive to provide every customer a superior service experience; So your feedback is very important to us. Please rest assured that we are taking appropriate measures and your suspension will be in line with the plan for upcoming renewals and to prevent them from happening in the future. We appreciate your sharing your concerns, we hope the whole team looks forward and we look forward to welcoming you back at Citymax Hotel Aswan again in the near future. warm regards

6/10 Okay

Jesus

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Heater not working in room
We got an executive room with the Nile view, however, from the beginning we had issues at our room. First the shower flooded and it took a while for maintenance to go and fix the issue. Also, the heater in the room was not working and as there were no more rooms available we were just given more blankets.
Stayed 2 nights in Jan 2022
Response from Guestrelation Martina Marzouk on Mar 9, 2022
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

6/10 Okay

Brandon

Traveled with group
Disliked: Property conditions & facilities
Quick stop for excursion
Bare bones but food for the price
Stayed 1 night in Dec 2021
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

6/10 Okay

Austin

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Okay location, old dirty hotel.
Air conditioners smell like cigarette smoke, the carpets are stained, the breakfast is mediocre. The bed was comfortable.
Stayed 2 nights in Dec 2021
Response from guestrelation Martina Marzouk on Dec 11, 2021
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good for a short stay and it's price range
It was ok to stay there for 2 nights, hotel is a bit dated but beds were clean. They need to clean tge floor more and allow no smoking at the reception since this was a bit bothering. Over all it was fine for tge price range and for 2 nights. While in aswan we toured with a local agency Go Luxor Tours. We enjoyed touring with them so much! Professional guides, clean cars and alwayes on time. Very highly recommended if you wanna hassle free tours! www.goluxortours.com
Stayed 3 nights in Nov 2021
Response from Guest relation Martina Marzouk on Dec 5, 2021
Dear...... guest Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards

10/10 Excellent

Jaskamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing experience!! Clean and friendly staff.
Stayed 3 nights in Nov 2021
Response from Reservation Rowan Khaled on Nov 23, 2021
Dear.....Jaskamal. Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Marcio d

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Don’t book anywhere else
Hotel was great! Staff were all very attentive, their 24/7 restaurant has really really delicious food! Wished I would of stayed longer
Stayed 1 night in Nov 2021
Response from Reservation Rowan Khaled on Nov 10, 2021
Dear.....Marcio. Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was not wearing masks. Bathroom was extremely dirty.
Stayed 2 nights in Sep 2021
Response from Guestrelation Martina Marzouk on Oct 9, 2021
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

8/10 Good

Mario Fabian Ortega

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel within a local plaza. Staff always helpful and with a smile. Close to the Nile and great view from the roof. One think I didn’t like was the desserts, they are not fresh. I bought one at the reception cafe and it was so old than I had to put it into the garbage. For the rest of the food it’s ok ;)
Stayed 2 nights in Sep 2021
Response from Martina Marzouk on Sep 15, 2021
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards Guest relation

6/10 Okay

Nicolas

Disliked: Property conditions & facilities
The room is huge. The hotel is very central. The restaurant is bad, but the coffee in the lobby is decent. a bit overprice. The hotel need renovation or a bit of taken care off. Wasn't great, but it worked. Wifi not working in the room.
Stayed 1 night in Jun 2021
Response from Guestrelation Martina Marzouk on Jul 15, 2021
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards \

6/10 Okay

Nicolas

Liked: Room comfort
Good central location. Very large room and friendly staff. Hotel is pretty run down and need maintenance. Roof top was a mess. Reception staff wasn’t very useful and it was a little expensive for the price. Wifi wasnt working properly either. Room was clean and comfy.
Stayed 2 nights in Jun 2021
Response from Guest relation Martina Marzouk on Jul 15, 2021
Dear...... valued Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from Guest relations Team on Jun 22, 2021
Dear Valued Guest. good day from Citymax Aswan. thank you for your rating , we appreciated your rating.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Citymax hotel was Excellent!!!! The room was very clean. The room service and in room dining is great! the cafe was great! Food was delicious. Very convenient location. connected to a Mall. everything you need is close by. room has great view of Nile. Overall, a great stay
Stayed 1 night in May 2021
Response from Guest relationship Martina Marzouk on Jun 8, 2021
Dear...... valued Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Perfect location, right on the Nile and right opposite where my cruise boat docked. Road is a little noisy but great big room and great service. Opened the restaurant for me at lunch time and gave me a breakfast box at 4.30am
Stayed 1 night in May 2021
Response from Guest relationship Martina Marzouk on May 10, 2021
Dear David Thank you very much for choosing Citymax Hotel Aswan. We very much appreciate your review regarding your stay at the hotel. We are glad to read that you had a good stay and enjoyed your visit in our hotel. It is always encouraging to know that guests are satisfied with our service because it is what we strive to achieve every day. We thank you again for sharing your experience, and we hope that your next visit will be as enjoyable as the previous one. To provide our team with these exceptional feedback, we appreciate your sharing of your concerns, we are sorry for the noise but it was coming from the street and we hope it gives us the opportunity to serve you better in the near future.

10/10 Excellent

Alice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Hotel is good and in an excellent location
Stayed 2 nights in Nov 2020
Response from Guest Relation Team on Nov 30, 2020
Dear Valued Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Citymax Hotel Aswan and are delighted to read that we were able to match your expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very comfortable stay. I was upgraded to a lovely junior suite with a balcony overlooking the Nile River. The hotel staff was very friendly and helpful.
Stayed 2 nights in Dec 2019
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear honorable guest,It's always my pleasure. We are glad to see that you really enjoyed our location and our room. We are determined to provide a nice and clean service. I will share your comments with our team. I am sure this feedback will be an encouragement to all of our employees as we strive to continually improve the quality of our services. So that our guests can enjoy their visit. We are glad that you enjoyed your stay with us recently. Thank you for choosing the hotel when you visited Aswan recently, and we look forward to welcoming you again soon. warm greetings

10/10 Excellent

Anna Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with this hotel. Good value.
Clean and very comfortable we were upgraded to a suite we were very happy although the bathroom was a tiny bit small the shower pressure was fantastic the bed was comfortable and the entire space was very pleasing and relaxing. The view outside of the windows was spectacular and the Wi-Fi works really well in the room we had.
Stayed 1 night in Nov 2019
Response from Guestrelation Martina Marzouk on Dec 1, 2019
Dear......Anna Lee Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Earl, Pennsylvania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are amazing!!! The hotel itself was clean but it has cheap decor and furniture. It's a fancy cheap hotel :). It's not 5 star but it's still definitely a great place to stay. Highly recommend!
Stayed 2 nights in Oct 2019
Response from Guest relation Martina Marzouk on Dec 1, 2019
Dear...... Earl Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards

8/10 Good

Verified traveler

Liked: Staff & service
Great location, floors in the room were dirty though. Pool also closes at 4 which was a bummer. Friendly staff.
Stayed 2 nights in Sep 2019
Response from Reservation Team on Sep 8, 2019
Dear Guest, Thank you for choosing to stay with us here at Citymax Hotels Aswan, Egypt. It's great to know our team are as helpful and friendly as ever! Your lovely comments have been passed on to everyone. Thank you for taking the time to leave us a review and we hope to see you again in the future. Kind regards,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CityMax the perfect location to get around by foot
Aswan and the CityMax Hotel were perfect. We arrived at 0800 in the morning after taking the sleeper train from Cairo. We walked to the hotel which was 10 min away. They let us check into our room st 0815 am with no extra cost as it was empty, clean and ready to go. The view spectacular as it us right across from the beautiful Nile River. At night we ate at the various street vendors in the Souk which is right around the corner. Try the Pizzaowich...delicious:)
Stayed 2 nights in Apr 2019
Response from Reservations Team on Apr 22, 2019
Dears , thank you for your positive comment which made us improve our services and develop it . hope to see again in our hotel in your next destination to Aswan. Best regards,

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip the Citymax Hotel
We found the Citymax a very poor quality hotel in most every respect. The room was dirty (toilet paper was in the toilet when we arrived). The carpet looked like it had never been cleaned and the sheets were poor quality. The noise from the street below was unbearable because the windows provided no insulation. We could not figure out how to use the HVAC system. The only good aspect was the location. But there must be better hotels in the neighborhood.
Stayed 1 night in Jan 2019
Response from Reservation Department on Mar 9, 2019
Dear Guest , Good Day, Thank you so much for choosing our Hotel for your recent stay here in Aswan. We appreciate you taking the time to give your feedback. Your comment is highly appreciated. We will continue to improve more our services as well as our facilities. best regards,

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel! highly recommend!
The hospitality at this hotel was the absolute best. It's in a great location and the beds were so very comfortable. The hotel even upgraded us to a suite for no additional charge as they had room. Very clean, very safe, and my top choice should I ever return to Aswan.
Stayed 1 night in Oct 2018
Response from Reservation Team on Oct 27, 2018
Dear Guest , thank you for your kindness review , your review will help us to develop our property & improve our services. hope to see you again in our hotel. best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Reservation Team on Oct 27, 2018
Dear Guest , Good Day, Thank you so much for choosing our Hotel for your recent stay here in Aswan. We appreciate you taking the time to give your feedback. Your comment is highly appreciated. We will continue to improve more our services as well as our facilities. best regards,

10/10 Excellent

Litro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gave us an upgrade with an awesome Nile view. Staff is so friendly.
Stayed 2 nights in Sep 2018
Response from Reservation Department Citymax Hotel Aswan. on Oct 11, 2018
Dear Guest, Good Day, Thank you so much for choosing our Hotel for your recent stay here in Aswan. We appreciate you taking the time to give your feedback. Your comment is highly appreciated. We will continue to improve more our services as well as our facilities.

10/10 Excellent

Avery, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to begin your trip after a long flight. Junior suite was absolutely luxurious and wonderful. Views of the Nile from the balcony were great. Did not want to leave this place. Worth every penny.
Stayed 1 night in Jul 2018
Response from Reservation Team on Aug 6, 2018
Dear Guest , thank you for your helpful review , and we hope to see you again in your next stay in Aswan . best regards,

8/10 Good

Tatsuya

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear...... TatsuyaThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
タバコ臭くて 車がうるさい
ナイル川の眺めは良かったです。エジプトだから仕方ないのですが、前の通りの騒音が気になりました。部屋は広いのですが古臭くてタバコの臭いが気になりました
Stayed 1 night in Dec 2023
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

8/10 Good

Hitomi, Naha

Traveled with family
Liked: Cleanliness, staff & service, amenities
夜中に1〜2時間ほど計画停電があり、聞いてなかったので焦りました。それ以外はスタッフも親切で、部屋からナイル川が見えとても良いホテルでした。
Stayed 1 night in Dec 2023
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear...... Hitomi Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Eher einfach , gleich an der Uferstrasse
Auf keinen Fall 4Sterne, Zustand des Hotels reicht nicht mal für 3. Braucht dringend eine Generalüberholung! Teppichböden sind sehr runter, Frühstück für 200EGP war schrecklich präsentiert, Ambiente im gesamten „Restaurant“ war absolut nicht einladend. Personal sehr freundlich, wer sich nicht gruselt, kann unter dem Hotel das Mietauto kostenlos parken.
Stayed 1 night in Nov 2023
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

6/10 Okay

OSCAR

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Necesitan revisar los colchones
Stayed 2 nights in Aug 2023
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

10/10 Excellent

Claude

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien situé.. Belle terrasse avec vue sur le Nile.
Stayed 5 nights in Feb 2023
Response from Guestrelation Martina Marzouk on Apr 1, 2024
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

SOOEUN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
뷰가 매우 좋고 방도 쾌적하고 아주 넓었어요! 직원들도 다들 친절하고 물도 기본 4병이나 줬어요. 나일강 뷰가 방에서 보이고 식사를 할 수 있는 2인용 테이블도 있어서 좋았어요~ 가격도 합리적이라고 생각해요.
Stayed 2 nights in Jun 2022
Response from Guestrelation Martina Marzouk on Jul 14, 2022
Dear honorable guest, Thank you for choosing our hotel City max hotels l for your recent visit to Aswan. I would like to sincerely thank you for sharing your feedback with us and letting us know about your recent visit. Receiving such a compliment from our guest is so much fun and knowing that you enjoyed the facilities and services so much is a bonus in itself. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. Hope we will have the opportunity again to serve you in the very near future. Best regards,

4/10 Poor

Fabien

Disliked: Cleanliness, staff & service, property conditions & facilities
À éviter
Cet hôtel est très mal entretenu ! La propreté laisse à désirer et la maintenance aussi. La clim fonctionnait mal, il y a eu de nombreux soucis électriques qui nous ont obligé à changer de chambre. J’ai appelé en tout 5 fois la réception pour des soucis !! La nouvelle n’était pas adaptée pour 2 et était plus petite. La situation est bien.
Stayed 2 nights in May 2022
Response from Guestrelation Martina Marzouk on Jun 18, 2022
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Guest relation Martina Marzouk on Jun 7, 2022
Dear guest Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards

10/10 Excellent

andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!!
Amei!! Staff atencioso, café da manhã mto bom. A vista da sacada é linda, principalmente a noite. Quarto confortável. Localização em frente ao Nilo, região central. Super indico!!
Stayed 1 night in Nov 2021
Response from Reservation Rowan Khaled on Nov 10, 2021
Dear.....Andrea. Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from guestrelation Martina Marzouk on Sep 28, 2021
Dear...... Thank you very much for choosing City Max Aswan Hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuidado
Hotel limpio, habitación grande, buen aire acondicionado aunque algo ruidoso, personal muy amable y restaurante con muy buenas sopas, recomendada la de cebolla. Por parte, está directamente conectado con un pequeño centro comercial que cuenta con patio de comidas
Stayed 2 nights in Sep 2021
Response from Guest relation Martina Marzouk on Sep 15, 2021
Dear.....cuidado. Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Verified traveler

Traveled with group
普通のホテル
シャワーのお湯がでなかったりと、トラブルはあったがそのクレームにに対してルームサービスが無料になった。
Stayed 1 night in Mar 2020
Response from Guestrelation / Martina Marzouk on Mar 15, 2020
親愛なる.. Citymax Hotel Aswanをお選びいただきありがとうございます。 。 すべてのお客様に素晴らしいサービス体験を提供するために、シティマックスホテルでは常に努力しています。 したがって、あなたのフィードバックは私たちにとって非常に重要です。 問題に対処し、将来発生しないように適切な措置を講じますのでご安心ください。 関心をお寄せいただきありがとうございます。 近い将来、チームマックスアスワンでお会いできることを楽しみにしています。 心から ゲストリレーション マルティナ・マルズーク