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Reviews of UrbanStay

3 out of 5
UrbanStay
13 Navarchou Apostoli, Athens

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 26 reviews" "
Rating 8 - Good. 5 out of 26 reviews" "
Rating 6 - Okay. 4 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Tara

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The property was very nice, but it was very loud at night. It was hard to sleep.
Stayed 2 nights in Apr 2024
Response from Takis on May 3, 2024
Thank you for your review!!

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Loved the location. Walkable to all sights in Central Athens. Room was “cozy”, but very efficient. Nice balcony with table and chairs. Room faced the back of the property, so little street noise. Neighborhood was awesome. Liked the property, but the room was a bit tired. Curtains were a disaster. Bedspread was from the 80’s. Shower door wouldn’t close and came off the track. Was happy with my stay, but would try elsewhere next time.
Stayed 4 nights in Apr 2024
Response from Takis on May 3, 2024
Thank you for your review!!

6/10 Okay

Qiong

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Not a nice place to stay
I would caution people to stay in this hotel. It is right across a night club. Over the weekend extremely laud music plays till 3 AM making it very hard to sleep. Our room is on the first floor and facing the street, probably making it more prone to the noise. Another short coming for this hotel is that there is no staff at the lobby so not your typical hotel. For us, the checking in information was not sent until less than 24 hours before. By that time we already board the plane and did not receive them until we struggled to check ourselves in. All the towels and bedding were not replace after three days. I would not recommend this place to anyone.
Stayed 8 nights in Jan 2024
Response from Takis on Feb 16, 2024
Thank you for reviewing your stay at our property.We are sorry that you didn't enjoy your stay as much as the vast majority of our previous guests.Our property is located inside a neighborhood with many restaurants and night life.We always create the personal accesscode for each guest upon the departure of our previous guests for obvious safety reasons.Our reception operates till 2 pm and for urgent issues we remain at our guests disposal through mail or phone call.We are extremely surprised that after the daily change of towels that we provided inside your room, you mention that there was no linen change during 3 days!!In order to avoid any similar unfair reviews in the future, we would recommend that you pay more attention at the rules of each property before you proceed to any future reservation

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Urban Stay on Oct 6, 2023
Dear Jessica,Thank you for taking the time to review us. We are thrilled to hear that you enjoyed your stay with us. It brings us great joy to know that our guests have had a pleasant experience. We look forward to the opportunity to host you again in the near future.

10/10 Excellent

Anitza

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Urban Stay on Sep 29, 2023
We greatly appreciate your thoughtful review. It was a pleasure having you as our guest, and we look forward to the opportunity to host you again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
VERY helpful staff :)
The staff was EXTREMELY helpful in getting us a car to the airport!!!! Also the housekeeper was terrific coming very day to make sure the room was clean etc....
Stayed 5 nights in Sep 2023
Response from Urban Stay on Sep 24, 2023
Thank you so much for your kind words! We greatly appreciate your feedback and are thrilled that you had a wonderful stay with us.We hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a fabulous part of Athens . Latin bars and restaurants live music etc close at hand .All major attractions easily within walkable distance. Excellent place to stay ; so clean and modern . The host is very accommodating. 10 stars ⭐️ from us ..
Stayed 2 nights in Jul 2023
Response from Takis on Aug 7, 2023
Thank you foryour kind comments!!

8/10 Good

Adolfo

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Great location, but needs TLC
Great location, a few minutes away from Monastyraki train station and walking distance from historical sites. Clean room, but outdated and the sofa beds are very uncomfortable.
Stayed 4 nights in Jul 2023
Response from Takis on Aug 2, 2023
Thank you for your comments

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
PERFECT LOCATION, RIGHT IN THICK OF PSYRRI - YET A VERY QUIET ROOM WITH BIG BALCONY. KITCHENETTE - BRING YOUR OWN COFFEE.
Stayed 1 night in Jul 2023
Response from Takis on Jul 31, 2023
Thank you for your kind comments!!

6/10 Okay

Rosario

Traveled with family
Disliked: Property conditions & facilities
The bathroom in our room had mold on it.
Stayed 2 nights in Jun 2023
Response from Urban Stay on Jul 13, 2023
Dear Guest,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We would like to clarify that our team thoroughly inspects and maintains our rooms, and we have not identified any mold in the bathroom of your assigned room.Your feedback is valuable to us, and we appreciate your bringing these concerns to our attention. We strive to provide a comfortable and enjoyable experience for all our guests, and we hope you will give us another opportunity to exceed your expectations.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
The property was located in a great area with numerous dining options. It is a 5 minute walk from the train station and the staff was very friendly. There was plenty of space in the room which was very modern and updated.
Stayed 3 nights in Jun 2023
Response from Urban Stay on Jun 24, 2023
Thank you for your positive feedback regarding your recent stay at our property. We greatly appreciate your kind words and are delighted to hear that you had a pleasant experience. We strive to provide a comfortable and enjoyable environment for all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UrbanStay 2-Bedroom Review
The place was very nice and spacious. It is more like a two bedroom apartment than a hotel room. It would be great for a long stay in Athens. The area is bustling and there are a lot of dining options. However, that means there is music going on all night that one hears clearly in the apartment. The overall condition was good and the place was nicely decorated. The shower door leaked a bit.
Stayed 1 night in Jun 2023
Response from Urban Stay on Jun 18, 2023
Thank you for choosing UrbanStay for your stay in Athens. We appreciate your feedback regarding the shower door, and we'll promptly address the issue. We're glad to hear that you had an enjoyable stay, and we look forward to hosting you again in the future.

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and outstanding service
Definitely 10/10. It was our first family vacation to Greece and I was very glad we booked at this place. Great location, a short walk to the Acropolis and almost everything else. Plenty restaurants nearby, even if you arrive very late night like in our case. Checkin was super easy and straightforward with the codes Takis provided beforehand. Apartment is kept very clean and you even got a tiny kitchen (The bathroom is at the small side though). We arrived on Sunday evening. As previous reviews pointed out, it was a bit noisy outside however the room insulated most of the noise out so it didn't bother us. The next day, probably because it is a regular working day, the street stayed quiet after maybe 10pm that we didn't hear anything at all. Takis is very friendly and did a fantastic job arranging transfers for our travel. He even went above and beyond arranging our transfers when we came back to Athens after our islands visit although we didn't stay there for that leg. Overall I am very satisfied with our stay at Urbanstay and would highly recommend to any family.
Stayed 2 nights in Jun 2023
Response from Takis on Jun 16, 2023
Thank you for your review! We're glad you had a great stay at Urbanstay. We appreciate your feedback and hope to welcome you back in the future. Safe travels!

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. The room was very spacious, clean and comfortable. The place was easy to find and very convenient, surrounded by many restaurants, bars and cute antique shops. It can be loud at night especially on weekends, but it did not bother us much. Host was very responsive and we were able to leave our suitcases in the lobby after check out. Will definitely stay again!
Stayed 3 nights in May 2023
Response from Urban Stay on Jun 3, 2023
Dear Jamie,Thank you so much for your kind words. We sincerely appreciate your support and the time you took to share your experience. It was our pleasure to have you as our guest, and we hope to welcome you back soon. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Once again, thank you for choosing Urban Stay and for your wonderful review. We value your support, and we look forward to hosting you again in the future.

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and super nice host, clean apartment with all you need in Athens
Response from Takis on Apr 17, 2023
Thank you for your kind comments!!You are always welcome at our property!!

10/10 Excellent

John, Annandale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very clean and in a great location. We enjoyed our stay there.
Stayed 1 night in Jul 2022
Response from Takis on Jul 16, 2022
Thank you for your kind comments!!

8/10 Good

Chintan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and great location, wish we had booked this hotel for the first leg of our trip as well. Only feedback is the entrance in the building is very narrow ( probably because of the great location with all great restaurants around) so be mindful if you are traveling with bigger size suitcases. Mr. Takis was very helpful and guided us well during our short stay.
Stayed 1 night in Jul 2022
Response from Takis on Jul 6, 2022
Thank you for your kind comments!!

6/10 Okay

Ariel Leon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Urbanstay family visit
The apartment and friendliness of the staff were top notch, the application to open the door worked smoothly. The location is great, however, one must take into consideration that the apartment is located right next to a Cuban bar (cool one I must add), meaning live music to the small hours of the night. If you don't mind the noise and you like the music, go for it!
Stayed 5 nights in Jun 2022
Response from Takis on Jun 16, 2022
Thank you for your comments!!

10/10 Excellent

Rashida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our family had an excellent time . Room was clean and comfortable. Takis was very helpful and great in communication and guidance. They also arranged our airport transfer and was convenient The location is great and close to all local attractions and restaurants. Highly recommend urban stay and we would love to come back soon.
Stayed 2 nights in May 2022
Response from Takis on Jun 12, 2022
Thank you for your kind comments!!

10/10 Excellent

Ioannis

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021
Response from Takis on Sep 15, 2021
We thank you for yourkind comments and we look forward to welcoming youonce more during some next visit at Athens!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Staff was aways around if we needed anything. They set up airport transfers (60 Euros in nice Mercedes van for family of 5), refreshed the room, had maps, gave directions, etc.
Stayed 3 nights in Jul 2021
Response from Takis on Jul 15, 2021
Thank you for your kind comments. We look forward to welcoming you again during some future visit at Athens!!

10/10 Excellent

Anastasija

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2022
Response from Takis on Mar 22, 2022
Thank you for your kind comments!! We look forward to welcoming you once more in the near future!!

10/10 Excellent

claudine

Liked: Cleanliness, room comfort
Une très bonne surprise
Au centre d'Athènes, proche du metro et du parthenon , dans un quartier calme en journée et gentiment animé le soir Beaucoup de restaurants
Stayed 2 nights in Nov 2021
Response from Takis on Nov 13, 2021
We thank you for your kind comments and we will be glad to welcoming you once more at our property!!

8/10 Good

Cyrille

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Takis on Aug 11, 2021
We thank you for your feedback!!

8/10 Good

Rémy

Stayed 1 night in Jul 2021
Response from Takis on Sep 17, 2021
We thank you for your kind review!!