Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds
Check availability

Reviews of DoubleTree by Hilton Atlanta Airport

4 out of 5
DoubleTree by Hilton Atlanta Airport
3400 Norman Berry Drive, Atlanta, GA

Reviews

6.8
Rating 10 - Excellent. 314 out of 1006 reviews" "
Rating 8 - Good. 194 out of 1006 reviews" "
Rating 6 - Okay. 152 out of 1006 reviews" "
Rating 4 - Poor. 177 out of 1006 reviews" "
Rating 2 - Terrible. 169 out of 1006 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the free airport shuttle. Disliked the breakfast not included
Stayed 2 nights in Apr 2024

8/10 Good

Shreya

Liked: Staff & service
The property is a bit worn out but lovely breakfast and staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Estella

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to this hotel to celebrate my anniversary. The staff did not welcome my husband and I in a professional way. The room and buildings were not nice at all. I don’t recommend this hotel.
Stayed 2 nights in Apr 2024
Response from DT on May 1, 2024
Sorry for the inconvenience during your stay

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend
Stayed 1 night in Apr 2024
Response from DT on Apr 30, 2024
thanks

4/10 Poor

Talicia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were not welcoming at all , they did not apologize for any inconvenience .my room key didn’t work I had to go all the way back down to the front desk to let them know , they just reactivated key but never apologized .. They do not say please or thank you , their attitudes were poor . I originally booked a double bed suite . They only had one queen size bed in my room , they never mentioned that to me upon paying for my room . When I went back to the front desk to ask about it they said that’s all they have …. I think they should have let me know before paying maybe I could’ve went to another hotel . Also they told me that they couldn’t give me a roll out bed or an extra blanket for my guest so we are all crammed into one queen size bed and very uncomfortable . I wouldn’t recommend
Stayed 2 nights in Apr 2024
Response from DT on Apr 29, 2024
sorry for your inconvenience. The beds are the standard size for the double rooms. Due to safety hazards, we do not carry roll away beds. And yes, you should have received extra blankets if asked. I will ensure management have conversation with staff concerning correct information.

10/10 Excellent

Olatunbosun

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent nothing spectacular
Stayed 3 nights in Jan 2024
Response from DT on Apr 25, 2024
Thanks ! we are working hard to make it BETTER

8/10 Good

LEIGH, STATESBORO

Traveled with family
It was close to the airport and parking. The hotel was comfortable but obviously dated and could use some updating.
Stayed 1 night in Apr 2024
Response from DT on Apr 22, 2024
Thanks

4/10 Poor

Erica

Disliked: Staff & service, amenities, property conditions & facilities
No hot water and no offer to make the experience any better! I know it’s not their fault but they have offered to do nothing to improve upon the experience. Also, selected this hotel for the pool and while now there is notice on website that it opens May 1st, there was no notification until arrival that they have yet to open it for the year.
Stayed 1 night in Apr 2024
Response from DT on Apr 22, 2024
sorry for the inconvenience.

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service
Staff was great, and overall it was a very clean hotel but the pool looked like a swamp, the hotel ran out of soap (thankfully staff went above and beyond by running to the store to get some), the iron didn't work in my room, the sink was spraying water everywhere and there were no towels in the gym (but staff did track some down as well). Don't usually write a response but those were some glaring issues that popped up during my stay.
Stayed 1 night in Apr 2024
Response from DT on Apr 17, 2024
Thanks for your response, any sorry for any and all inconvenience this may have caused

6/10 Okay

Jordon

Traveled with family
Disliked: Amenities, property conditions & facilities
Hotel was run-down and elevator shook while in movement. Staff overall were friendly. Missing some items in the room, trash cans and soap.
Stayed 1 night in Apr 2024
Response from DT on Apr 17, 2024
Thanks! and sorry about any inconvenience!

2/10 Terrible

Jamie

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms don't support a free roller mattress. Expedia has that wrong.
Stayed 1 night in Apr 2024
Response from DT on Apr 16, 2024
sorry for the inconvenience

4/10 Poor

Ozgur

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There is only one employee in the hotel at night. If you need anything you have to go to the reception and pick it up yourself. My room didn’t have hand soap and shower gel.
Stayed 1 night in Apr 2024
Response from DT on Apr 16, 2024
sorry for the inconvenience

6/10 Okay

Shyanne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DT on Apr 16, 2024
Thanks

2/10 Terrible

JESSICA, miami

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty no toilet paper in the bathroom. Bathroom vanity broken.
Stayed 1 night in Apr 2024
Response from DT on Apr 11, 2024
sorry for the inconvenience I will have housekeeping look into this

10/10 Excellent

Terence

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from DT on Apr 12, 2024
Thanks!!!!!!

10/10 Excellent

Keiana

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a great experience. The only problem was my toilet seat was broke and there was no one to fix it. So i had to fix it myself. Everything else was fime.
Stayed 1 night in Apr 2024
Response from DT on Apr 9, 2024
Thanks

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was allowed to extend my stay thirty minutes beyond the check out time.
Stayed 1 night in Apr 2024
Response from DT on Apr 5, 2024
Thanks

4/10 Poor

Niimat

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty
Stayed 1 night in Mar 2024
Response from DT on Apr 3, 2024
Thats for letting us know your issues during your stay. Sorry for all inconvenience

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Mar 2024
Response from DT on Apr 2, 2024
thanks so much !

2/10 Terrible

SALEMA

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DT on Apr 1, 2024
thanks for sharing

4/10 Poor

Jonathan

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shower door broken Sink broken. Some weird gym equipment in the room.. really ? Also no one answers the hotel phone number no matter When you call. Because of the price I knew not to have great expectations.. but come on.. I called maybe 15 times and no one responded to the phone numebr
Stayed 1 night in Mar 2024
Response from DT on Apr 1, 2024
sorry about any inconvenience. this may have caused

4/10 Poor

Dennis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Elevators were in terrible repair. Elevator 2 rumbled and was full of Ghosts of Former guests. The other Elevator one would take you to the 7th floor and leave you to walk down the stairs to the 4th floor . Upon entrance to the elevator on the 4th floor as you set it go to the lower floors it would travel to the 5th floor before taking you to the ground floor.
Stayed 1 night in Mar 2024
Response from DT on Apr 1, 2024
I'm sorry about any and all inconvenience

6/10 Okay

bradford

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stains on carpet. Broken tile in elevator. Bathroom door handle had paint on the chrome. Shower/tub had loose soap chrome holder. Surprised and disappointed by this DoubleTree by Hilton.
Stayed 1 night in Mar 2024
Response from DT on Apr 1, 2024
sorry about any inconvenience. this may have caused

10/10 Excellent

karina

Business traveler
Liked: Amenities, property conditions & facilities
Comfortable beds
Stayed 3 nights in Mar 2024
Response from Ltaylor on Mar 19, 2024
Thank you for your feedback. We look forward to seeing you in the future.

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service
Had no hot water at night and in morning. Door handles in room closet falling off. Could hear jets most of the night.
Stayed 1 night in Feb 2024
Response from Ltaylor on Mar 7, 2024
Thank you for taking the time to share your experience about your current stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Okay

Jinchao

Business traveler
Disliked: Property conditions & facilities
The worst doubletree I ever had
Stayed 1 night in Feb 2024
Response from Ltaylor on Mar 7, 2024
Thank you for taking the time to share your experience about your current stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Yennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First 15 mins in my room the alarm system goes off for 45 mins. (Someone stated that they were testing it) but I believe they should have announced first that they were going to do a false alarm fire drill instead of after the fact. Second, I’m approached by the front desk assistant, who had mentioned that they had a key lockdown, so she(he) had to reactivate the key. Later finding out that the first Rep didn’t assigned my key to the correct reservation. Stayed at the front desk for about 30-45 mins trying to figure out what happened. Honestly worst experience. They have people working that have no type of common sense and lack professionalism.
Stayed 1 night in Feb 2024
Response from Ltaylor on Feb 22, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.Have a wonderful day.

4/10 Poor

Nichole

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only 1 elevator working, it started and stopped on random floors while trying to get to your floor. Very slow as well. The hotel was dirty.
Stayed 3 nights in Feb 2024
Response from Ltaylor on Feb 22, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.Have a wonderful day.

6/10 Okay

Family

Traveled with family
The staff was not super helpful. The elevator was very slow and unstable. The lobby had a party happening one night and was very loud so not usable by other guests. The hot water didn't last long in the shower. The area did not have many restaurant options. It was very convenient to the airport
Stayed 2 nights in Feb 2024
Response from Ltaylor on Feb 19, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. Your comments will help us as we continually work to improve our guest experience.Have a wonderful day.

2/10 Terrible

sandra l

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water. Bathroom so bad. The service was terrible 😞.
Stayed 2 nights in Feb 2024
Response from Ltaylor on Feb 19, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Okay

ROSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We called twice for someone to look at commode because it wasn’t flushing properly. No one ever showed up. Also charged me 20.00 at check out for parking!! I wasn’t aware of a parking fee.
Stayed 1 night in Feb 2024
Response from Ltaylor on Feb 19, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

megan

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had cold water in my room to shower and employees were not very nice.
Stayed 1 night in Feb 2024
Response from Ltaylor on Feb 14, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Kyana

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
From the outside of the property, it looked clean and well-maintained. However, the elevator on the property didn't work well. It wasn't working properly. If I tried to go to the main floor from my fourth floor, it would take me to the fifth and then to the main floor. Only one elevator was working. There was an updated inspection card for the elevator however, it conflicted with the issues I was having with the elevator as well as other guests. Lastly, no one cleaned our rooms during our entire stay. No housekeeping until the last day. We asked for housekeeping but we were denied. They just gave us the sheets and left the room. I did not enjoy my stay here and I wish it was better.
Stayed 2 nights in Jan 2024
Response from Ltaylor on Feb 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 Good

Jim

Stayed 1 night in Jan 2024
Response from DT on Apr 1, 2024
thanks for sharing

6/10 Okay

Juan

Stayed 2 nights in Jan 2024
Response from DT on Apr 1, 2024
thanks for sharing

6/10 Okay

Paula

Stayed 2 nights in Jan 2024
Response from Ltaylor on Feb 1, 2024
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

Ronnie

Stayed 2 nights in Jan 2024
Response from DT on Apr 1, 2024
thanks for sharing

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Our first room had water on the bathroom floor that looked like it was coming from the back of the toilet and formes a puddle. The front desk could not get an "engineer" there do we were moved. The second room had lady bugs and NO hot water for our showers.
Stayed 1 night in Jan 2024
Response from Ltaylor on Feb 1, 2024
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 Good

ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubletree
The hotel is dated but it was clean. Also it was close to the interstate and airport.
Stayed 1 night in Jan 2024
Response from Ltaylor on Feb 1, 2024
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Okay

Kevin

Traveled with family
Liked: Staff & service
We ran the water in sink for more than 5 minutes and the water still did not get hot. So we ran the water in the shower thinking it would get hot. It still did not. There was only 1 trash can and it was in the bathroom. Refrigerator was not as cold as we would have liked.
Stayed 2 nights in Jan 2024
Response from Ltaylor on Feb 1, 2024
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

Alicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had was dirty, light weren’t working and there was no hot water in the bathroom.
Stayed 1 night in Jan 2024
Response from Ltaylor on Feb 1, 2024
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Angela

Traveled with family
Disliked: Amenities, property conditions & facilities
This is my worst experience for a Double Tree ever and these are my favorite chains of hotels. The elevator was so janky that it almost closed on us several times during our trips. The bathroom had grime on the floor and walls and the shower head has need of replacing. The water did not get over a specific heat and so the showers were close to cold. I expected far better living arrangements considering Atlanta is one of the largest traveled through airports in the country so why not have the best accommodations. I’ll never stay here again. I GUESS at least the staff seemed nice.
Stayed 2 nights in Jan 2024
Response from Ltaylor on Feb 1, 2024
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Jaclyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertising food options at hotel that never opened elevator was very sketchy only one worked took forever randomly went to a different floor had to pay extra to park
Stayed 1 night in Jan 2024
Response from Ltaylor on Feb 1, 2024
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

Victor

Stayed 2 nights in Jan 2024
Response from DT on Apr 1, 2024
thanks for sharing

2/10 Terrible

Sylvie

Stayed 1 night in Jan 2024
Response from Ltaylor on Jan 25, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Okay

Denet

Liked: Staff & service
The front desk staff were very nice, helpful, and courteous. However, the property is not well maintained. The bathroom cabinet loked antique and unkept. The one elevator that worked looked dirty; an empty beer bottle and a wripped menu were left in the elevator for half a day. The hotel entrance is very univiting. I have stayed in several double trees, this particular one dishonor them all.
Stayed 3 nights in Jan 2024
Response from Ltaylor on Jan 23, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Will

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what the body needed
After a tour and flights,,, Double tree was a welcomed stop. Everything was outstanding
Stayed 1 night in Jan 2024
Response from Ltaylor on Jan 22, 2024
Thank you for taking the time to share your feedback.

4/10 Poor

Charles

Traveled with partner
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Ltaylor on Jan 22, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.