Dear Sarah, Thank you for your review of our hotel. We sincerely apologize for the multiple issues you experienced during your visit. It is disheartening to hear about the water pipe issue, noise disturbances, cleanliness concerns, and the unpleasant odor. We assure you that these matters will be addressed with our respective teams to prevent recurrence. Our commitment is to provide a comfortable and enjoyable stay, and we regret falling short of your expectations. We hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear Colahni, We deeply regret to learn about your negative experience. Providing a clean and welcoming environment and courteous service is of utmost importance to us. Your feedback is concerning, and we take it seriously. We will investigate the issues with the room and address any staff behavior that falls short of our standards. Please accept our sincere apologies for any discomfort you faced. Your insights are invaluable, and we appreciate your patience. If you reconsider in the future, we are committed to ensuring a significantly improved and more pleasant stay. Sincerely,Hotel Management

Dear Mohammed, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Cheryl, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We have discussed the issues with our team to take action. Please allow us another chance to change your experience with us on your next visit. Sincerely,Hotel Management

Dear Osahon, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit. Sincerely,Hotel Management

Dear SAMANTHA, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Robert, Thank you for staying at our hotel and letting us know about your time here with us. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, as this helps us continually evaluate and improve. We do hope you will consider returning next time your travels bring you our way so we can show you the outstanding hospitality you should have received on this visit.Sincerely,Hotel Management

Dear Federico, We love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted to see how much you enjoyed your time with us and appreciate your kind compliments about our front desk team. We will be sure to share your review with them. Thank you once more, and we look forward to seeing you again soon. Sincerely,Hotel Management

Dear Mohammed, We want to thank you for choosing to stay with us. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Mohammed, thank you for choosing Extended Stay America and posting your review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Jody, thank you for sharing your kind review regarding your stay with us at Extended Stay America. It's great to know you were happy with your suite and other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay. We look forward to welcoming you back for another visit! Sincerely,Hotel Management

Dear Ranny, thank you for writing a review of your stay. We appreciate your lovely comments about our convenient location close to various restaurants and shopping. We received many positive comments about our location, so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management

Dear Lauren, thank you so much for taking the time to post a review. At Extended Stay America, we are glad to know your family, four-legged friend, and you had a wonderful stay. We strive to provide all our guests with a home-like stay. We hope to welcome you again. Sincerely, Hotel Management

Dear Matthew, we are sorry for the inconvenience you experienced at the time of check-in with your reservation. We agree that the front desk staff must have handled this situation better, and we are reviewing the incident to be more accurate in the future. We hope to accommodate you soon whenever you are in the area . Sincerely Hotel Management

Dear Guest, thank you for your candid review. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of our hotel. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management

Dear Jason, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again. Sincerely, Hotel Management

Prasad, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Thank you for taking the time to post your feedback. You are correct to expect a comfortable, clean, and well-maintained property when staying at our hotel, and we are sorry we failed to provide that to you. We also apologize for the maintenance issues you had in your suite and that we did not meet your expectations. We appreciate you bringing this to our attention and want to let you know we have discussed the problems you mentioned with the appropriate teams for quick review and action. Your comments highlight where we need to refocus our efforts, and we assure you we will. We hope you will consider giving us another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management

Patricia, thank you for choosing our hotel for your stay. We were disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. We regret the disappointment you had with our breakfast offerings. We have shared your feedback with our appropriate individuals to assist them plan for future implementation. We hope you will revisit us for a better experience. Sincerely, Hotel Management

William, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

Anthony, we appreciate you choosing our hotel for your visit to our city. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management

Jeff, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Dear Isaias, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

Dear Marie, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Atlanta - Alpharetta - Northpoint - West takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay Hotels.

Adrian, thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management

Robert, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to hear how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management