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Staff was extremely kind and accommodating. Continental breakfast was good as most type of breakfasts like this are mediocre. Facility was clean and shuttle drivers were amazing !
I wish I would have stayed at Hilton or Marriott. Rooms are quite dusty so if you have allergies do not book. Very mediocre in every regard.
Shari
Stayed 1 night in Oct 2023
4/10 Poor
Bridget
Traveled with group
Sep 24, 2023
Liked: Amenities
Disliked: Staff & service
When I pulled back the comforter to go to bed. There was a huge brown stain on the comforter. I called the front desk and was told to put the comforter outside of the door. Staff was unable to provide me with a clean comforter, I was given a thin blanket. I chose not to put the comforter in the hall and had a staff member take it away .
Our time at the Hampton was wonderful! The front desk staff was wonderful and our room was great! It was hard to find the shuttle at the airport. We think it might have been the one labeled “Hilton” but ended up getting a cab instead. Once we arrived, our stay was wonderful, as usual for Hampton Inn! Thank you!
Angela
Stayed 1 night in Jul 2023
6/10 Okay
Vikki
Traveled with partner
Jul 16, 2023
Disliked: Property conditions & facilities
They dont have enough power to charge your phone.
Vikki
Stayed 1 night in Jul 2023
8/10 Good
Edward
Traveled with family
Jul 10, 2023
Liked: Cleanliness, staff & service, room comfort
Clean, quiet, convenient. Great breakfast
Quiet room with the ability to turn the constant fan on for white noise. Clean, comfortable bed, quiet hallways, quiet outside. No street noise. Great breakfast. Not too busy. Parking is Well lit. I wouldn't bring a trailer into this parking lot too small.
Stayed 2 nights for a volleyball tournament & we needed an extra sleeping space which this hotel offered. The room was dark, dirty & smelled. The space was great but would not stay again. Much better options out there.
Dear Jeffrey,Thank you for taking the time to leave a positive rating of our hotel. We take great pride in our team and the services we offer to each of our valued guests and it makes us happy to see your feedback and to know that you enjoyed your stay with us. Our goal is to exceed our guests' expectations with top-notch service and clean & comfortable rooms and thank you for validating that we are accomplishing that goal. We look forward to you visiting us again soon.Regards,Ava Smith,Guest Relations Manager.
Dear Lawanda,Thank you for taking the time to leave a positive rating of our hotel. We take great pride in our team and the services we offer to each of our valued guests and it makes us happy to see your feedback and to know that you enjoyed your stay with us. Our goal is to exceed our guests' expectations with top-notch service and clean & comfortable rooms and thank you for validating that we are accomplishing that goal. We look forward to you visiting us again soon.Regards,Ava Smith,Guest Relations Manager.
We had an excellent stay at this hotel. The room accommodations the morning breakfast was excellent. However, the deadbolt to our room was not working properly.
Randy
Stayed 1 night in Mar 2023
Response from Ava Smith on Mar 30, 2023
Dear Randy,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon.Regards,Ava Smith,Guest Relations Manager.
Dear Katina,Thank you for taking the time to post your rating. We are concerned that we might have not met your expectations or given you our best service. Please do let us know about any specific concerns you had during your stay, your feedback is very important to us and we can assure you that we will do everything possible to your utmost satisfaction. We hope to see you again and promise that you will have a better guest experienceSincerely,Ava Smith,Guest Relations Manager.
Dear Roger,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon.Regards,Ava Smith,Guest Relations Manager.
Dear Jeffrey,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon. Regards,Ava Smith,Guest Relations Manager.
Dear Rick,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon. Regards,Ava Smith,Guest Relations Manager.
Stay was ok, the front desk staff were helpful, but the breakfast staff working the kitchen needs to be replaced. Don’t come to work if you’re not ready to work. How can you hear customers with head phones on?
Johnny
Stayed 2 nights in Feb 2023
Response from Ava Smith on Mar 5, 2023
Dear Johnny,Thank you for taking the time to share your review. We hope that you enjoyed your overall stay with us. We are committed to providing you with an excellent guest experience. Your feedback regarding your concerns will not go unnoticed and we will absolutely share them with the respective areas for further review and action for service improvements. We thank you for choosing to stay with us and we hope to see you again soon.Regards,Ava Smith,Guest Relations Manager.
Dear Guest,We thank you for taking the time to share your positive feedback. We are pleased to see the 10-star rating which we always strive for. We are committed to offer our guests top-notch service and the highest levels of comfort. We are delighted that we were able to meet your needs. These remarks are what we value the most and we are pleased to have left a lasting impression on you. We appreciate your patronage and look forward to hosting you back again here soon.Regards, Ava Smith,Guest Relations Manager.
2/10 Terrible
Bart
Feb 25, 2023
Bart
Stayed 1 night in Feb 2023
Response from Ava Smith on Mar 1, 2023
Dear Bart,Thank you for taking the time to post your rating. We are concerned that we might have not met your expectations or given you our best service. Please do let us know about any specific concerns you had during your stay, your feedback is very important to us and we can assure you that we will do everything possible to create an enjoyable experience. We hope to see you again and promise that you will have a better guest experience. Sincerely,Ava Smith,Guest Relations Manager.
Good location the Hotel was quiet and bed was comfortable. I will return again on my next trip to Atlanta.
Henry
Stayed 2 nights in Feb 2023
Response from Ava Smith on Feb 16, 2023
Dear Henry,Thank you for taking the time to share your feedback with us. It was a pleasure having you stay at our hotel and we hope that you found our facility and services provided to your liking. We are committed to providing you with an excellent guest experience. Should you think of anything we could have done better to have earned a 10-Star rating, please do let us know and we will do everything possible to your satisfaction. We appreciate your patronage and we look forward to welcoming you back again in the future soon.Regards,Ava Smith,Guest Relations Manager.
Redone but a little mold in the shower and
Georgia bugs
Kelly Ann
Stayed 1 night in Feb 2023
Response from Ava Smith on Feb 10, 2023
Dear Kelly,Thank you for taking the time to share your ratings. We are happy to see 5 star rating and we hope that you enjoyed your overall stay with us. We are committed to providing you with an excellent guest experience. Your feedback regarding your concerns will not go unnoticed and we will absolutely share them with the respective areas for further review and action for service improvements. We thank you for choosing to stay with us and we hope to see you again soon.Regards,Ava Smith,Guest Relations Manager.
Morning manager went out of her way to help with internet connectivity.
Mark
Stayed 1 night in Feb 2023
Response from Ava Smith on Feb 10, 2023
Dear Mark,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon. Regards,Ava Smith,Guest Relations Manager.
Dear Lula,Thank you for taking the time to leave a positive rating of our hotel. We take great pride in our team and the services we offer to each of our valued guests and it makes us happy to see your feedback and to know that you enjoyed your stay with us. Our goal is to exceed our guests' expectations with top-notch service and clean & comfortable rooms and thank you for validating that we are accomplishing that goal. We look forward to you visiting us again soon.Regards,Ava Smith,Guest Relations Manager.
Dear Domenic,Thank you for taking the time to leave a positive rating of our hotel. We take great pride in our team and the services we offer to each of our valued guests and it makes us happy to see your feedback and to know that you enjoyed your stay with us. Our goal is to exceed our guests' expectations with top-notch service and clean & comfortable rooms and thank you for validating that we are accomplishing that goal. We look forward to you visiting us again soon.Regards,Ava Smith,Guest Relations Manager.
Dear Aristides,We thank you for taking the time to share your positive feedback. We are pleased to see the 5-star rating which we always strive for. We are committed to offer our guests top-notch service and the highest levels of comfort. We are delighted that we were able to meet your needs. These remarks are what we value the most and we are pleased to have left a lasting impression on you. We appreciate your patronage and look forward to hosting you back again here soon.Regards,Ava Smith,Guest Relations Manager.
Comfortable room with many amenities and good location close to airport
Lori
Stayed 1 night in Dec 2022
Response from Ava Smith on Jan 6, 2023
Dear Lori,It's wonderful to know that our clean and comfortable accommodations, amenities and services provided left a lasting impression on you. We truly appreciate you taking the time to share your thoughts with us. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations and we are happy that we could do so for you. Once again, thanks for your feedback and we look forward to hosting you again soon.Regards,Ava Smith,Guest Relations Manager.
2/10 Terrible
Frederick
Traveled with partner
Dec 26, 2022
Flight canceled to Atlanta. No refund.
Frederick
Stayed 1 night in Dec 2022
Response from Ava Smith on Dec 27, 2022
Dear Frederick,Thank you for taking the time to post your feedback. We are concerned that we might have not met your expectations or given you our best service. Your feedback regarding your concerns will not go unnoticed and we will absolutely share them with the respective areas for further review and action. We hope to see you again and promise that you will have a better guest experience. Sincerely,Ava Smith,Guest Relations Manager.
Dear Roger,We thank you for taking the time to share your positive feedback. We are pleased to see the10-10 rating which we always strive for. We are committed to offer our guests top-notch service and the highest levels of comfort. We are delighted that we were able to meet your needs. These remarks are what we value the most and we are pleased to have left a lasting impression on you. We appreciate your patronage and look forward to hosting you back again here soon.Regards,Ava Smith,Guest Relations Manager.
10/10 Excellent
Cynthia
Nov 22, 2022
Cynthia
Stayed 1 night in Jul 2022
Response from Ava Smith on Dec 3, 2022
Dear Cynthia,Thank you for taking the time to leave a positive rating of our hotel. We take great pride in our team and the services we offer to each of our valued guests and it makes us happy to see your feedback and to know that you enjoyed your stay with us. Our goal is to exceed our guests' expectations with top-notch service and clean & comfortable rooms and thank you for validating that we are accomplishing that goal.We look forward to you visiting us again soon. Regards,Ava Smith,Guest Relations