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Reviews of Holiday Inn Express and Suites Atlanta Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Atlanta Downtown, an IHG Hotel
111 Cone Street NW, Atlanta, GA

Reviews

7.0

Good

Rating 10 - Excellent. 324 out of 1002 reviews" "
Rating 8 - Good. 241 out of 1002 reviews" "
Rating 6 - Okay. 170 out of 1002 reviews" "
Rating 4 - Poor. 139 out of 1002 reviews" "
Rating 2 - Terrible. 128 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Tiffany

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location and friendly staff. T here were issues with water not going down the drain in the shower and the toilet handle being kinda of broken meaning that sometimes it would do a 360 degree move. My room was very small but comfortable.
Stayed 1 night in May 2024
Response from Hotel Management. on May 14, 2024
We appreciate your business. Thank you for your feedback and have addressed your concerns.

10/10 Excellent

Harman

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the Holiday Inn Downtown Atlanta, and it was a truly delightful experience. From the moment I arrived, the staff was welcoming and attentive, but one staff member, Jerine, really stood out. Jerine went above and beyond to ensure my stay was comfortable. She was knowledgeable about the area, offering great recommendations for dining and sightseeing that enhanced my visit to Atlanta. Her attention to detail and warm, friendly attitude made me feel right at home. The complimentary breakfast was a highlight of my stay. The variety of options was impressive, catering to all tastes and dietary needs, and it provided a perfect start to my day. The hotel's proximity to major attractions like the Georgia Aquarium and the World of Coca-Cola was incredibly convenient, making it easy to plan efficient and enjoyable day trips. Despite the high level of service and prime location, I found the pricing to be very reasonable. The quality of service provided far exceeded the affordable price, adding incredible value to my stay. The hotel itself was clean, well-maintained, and the overall atmosphere was very accommodating. Thanks to Jerine and the rest of the team at Holiday Inn Downtown Atlanta, my trip was not just a stay, but a wonderful experience. I highly recommend this hotel to anyone visiting Atlanta, whether for business or pleasure, and I look forward to returning soon!
Stayed 4 nights in May 2024
Response from Executive Office, HIE Atlanta Downtown on May 14, 2024
Dear Harman,Thank you for staying with us and taking your valuable time to share your recent feedback!We are glad to know that you had a great time with us.Hoping to host you again in the near future!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 Excellent

Raeann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jarine was very attentive to me and helped me with my stay. Thank you for your help. Amazing staff!
Stayed 1 night in May 2024
Response from Hotel Management. on May 14, 2024
Happy to know you enjoyed your stay.

8/10 Good

Birdyne

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Great customer service!
Stayed 1 night in May 2024
Response from Executive Office, HIE Atlanta Downtown on May 9, 2024
Dear Birdyne,Thank you for staying with us and taking your valuable time to share your experience.We are glad to know that you have enjoyed our service.Hoping to see you again soon!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on May 4, 2024
Dear Alexis,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad that you had a good time here.Hoping to host you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on May 1, 2024
Dear Kimberly,Thank you for staying with us and taking your valuable time to give us 5-stars rating!Hoping to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 30, 2024
Dear Frank,Thank you for your kind words and giving us 5-stars rating!We are happy to know that you have enjoyed our stay, and hoping to see you again soon at the Hotel!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience with downtown Atlanta. Hotel had friendly customer service and met our needs. Valet parking was great! Easy walk to nearby eateries. Rooms were clean and well maintained! Would stay again!
Stayed 1 night in Apr 2024
Response from Hotel Management. on Apr 26, 2024
Thank You

10/10 Excellent

Alberto F

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service in general and breakfast was delicious
Stayed 2 nights in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 26, 2024
Dear Alberto,Thank you for staying with us and taking your valuable time to share your recent experience!We are delighted to know that you have enjoyed our service and breakfast, and stay tune for many exciting changes at the Hotel.Hoping to see you again at the Hotel one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 Good

Hakan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management. on Apr 26, 2024
Thank you.

10/10 Excellent

Roger, Ellabell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel close proximity to restaurants and sports events.
Stayed 2 nights in Mar 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 25, 2024
Dear Roger,Thank you for staying with us and taking your valuable time to share your recent experience!We are delighted to know that you have enjoyed our location, and we look forward to hosting you again in the near future!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 Excellent

Lulu Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Staff was great and just so accessible to everything! Loved it!!!
Stayed 3 nights in Feb 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 23, 2024
Dear Lulu Charles,Thank you for giving us the opportunity to serve you and share with us honest feedback!We are glad to know that you are overall satisfied, and stay tune for many exciting new changes coming at the Hotel.Hoping to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities
Love the staff, the hotel is next to excellent restaurants and concert venue. Parking was also excellent.
Stayed 1 night in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 23, 2024
Dear Edward,Thank you for staying with us and giving us 5/5 review!We are fully motivated with your kind words and hope to see again one day at the Hotel!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

2/10 Terrible

Pamela

Stayed 2 nights in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on May 13, 2024
Dear Pamela,Thank you for staying with us and taking your valuable time to share your recent experience.We sincerely apologize that you did not have a good time at our Hotel.Hoping that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient to sites and dining. Staff very nice, including valet. Room was very small. Not much room for luggage.
Stayed 2 nights in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 20, 2024
Dear Mary,Thank you for staying with use and taking your valuable time to share your recent experience!We are delighted to know that you have enjoyed our staff and location, and we will continue to improve with the aim to provide best guest experience.Hoping to see you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect place to stay after a concert at the Tabernacle. We felt safe and it was SO close. The hotel is small and rooms are small but it was perfect for our need. The breakfast was great!
Stayed 1 night in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 20, 2024
Dear Heather,Thank you for staying with us and taking your valuable time to share your recent experience.We are glad to know that you have enjoyed our hotel and location, and we are fully motivated to improve the hotel with the aim of delivering best guest experience.Hoping to see you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

6/10 Okay

Joseph, Woodbourne

Business traveler
Liked: Cleanliness
Disliked: Staff & service
My review would have been much higher if the hotel took care of my problem. It was a small room, but good and comfy beds, clean, shower was great, but it had a glaring problem - that the toilet is so close to the sink that the sink was literally touching my chest and i had to put my arm on the sink as there was no room - much less no way to wipe with my right hand. I complained via a review regarding this issue, and you would think a hotel might try to accomodate and see if there was a better room, but they just apologized and moved on, not caring less. I would expect more. The elevators were small and having issues as well. But otherwise, for this price point, was a good purchase - but for the toilet situation...
Stayed 4 nights in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 20, 2024
Dear Joseph,Thank you for staying with us and taking your valuable time to share your recent experience.We sincerely apologize for what you have experienced, and kindly share more about your detail to our GM Amir Qureshi amir.qureshi@hieatlws.com.Hoping to see you again one day at the Hotel.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 Poor

William, Aledo

Business traveler
Disliked: Staff & service
Showerhead was falling off, the sink water was plumbed backwards. They didn’t clean my room one day and didn’t take or empty the trash cans. There are no coffee makers in the rooms and they don’t keep coffee in the lobby. You have to go to a second floor mezzanine.
Stayed 3 nights in Apr 2024
Response from Hotel Management. on Apr 18, 2024
We value your feedback and are addressing your concerns.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Very well, loved it quick check no hassle very quiet and clean late. Check out was at 1 o’clock. That’s a plus Highly recommend to stay there
Stayed 1 night in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 16, 2024
Dear Jesus,Thank you for staying with us and taking your valuable time to share your recent experience.We are fully committed to further improve with the aim of best guest experience.Hoping to see you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 Poor

kim

Traveled with family
Disliked: Amenities, property conditions & facilities
Where is the pride in your branding and product? To hold a deposit for a room at this property is a travesty. For what ? The rooms are in need of repairs and refreshing. Window treatments are broken, curtains are stain and dirty. I stayed in room # 724. It had a lovey view of the Ferris wheel. But I could barely see it , because the window was so dirty. Painting peeling , nicks in the wall . And the hotel had odor, and not a pleasant one. I know this will fall on deaf ears. Corporations are about dollar bottom line , not the customers . This customer won't be back. I will take my dollars elsewhere.
Stayed 2 nights in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 16, 2024
Dear Kim,Thank you for staying with us and taking your valuable time to share your recent experience!We sincerely apologize what you have experienced, and we will take serious measures to remediate them.It's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 Good

garry

It’s ok
Stayed 1 night in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 13, 2024
Dear Garry,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad to know that you are overall satisfied, and we will continue to look for ways with the aim for best guest experience.Hoping to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 12, 2024
Dear John,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad to know that you overall satisfied, and we are fully motivated to improve the Hotel for the best guest experience.Hoping to see you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good oversll
Stayed 2 nights in Mar 2024
Response from Hotel Management. on Apr 11, 2024
Thank you.

10/10 Excellent

Parrish

Stayed 1 night in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 30, 2024
Dear Parrish,Thank you for staying with us and taking your valuable time to rate us!We are honor to host you and will continue to look for ways to improve the Hotel with aim of best guest experience.Hoping to see you again soon one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

6/10 Okay

Dejene

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Valet takes forever and it took forever to get me checked in
Stayed 2 nights in Mar 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 9, 2024
Dear Dejene,Thank you for staying with us and taking your valuable time to share your recent experience.We sincerely apologize for what you have experienced, and we will take serious measures to enhance the valet and front desk operation.It's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 Good

Carolyn

Business traveler
Cost effective. Free breakfast. Short walk to Convention Center.
Stayed 4 nights in Mar 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 9, 2024
Dear Carolyn,Thank you for staying with us and taking your valuable time to share your honest feedback.We are glad to know that you are overall satisfied, and we will continue to look for ways with aim of best guest experience.Looking forward to host you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

8/10 Good

Jason

Liked: Cleanliness
Stayed 7 nights in Jan 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 9, 2024
Dear Jason,Thank you for staying with us and taking your valuable time to share your recent experience.We will continue to find ways of improvement with aim of best guest experience.Looking forward to host you again one day!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

2/10 Terrible

Esther

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The elevator inspection are NOT up to date . My daughter and I got stuck in the elevator. Manager did even offer a discount or EVEN apologize for the inconvenience. This was one the worst stays.
Stayed 2 nights in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 6, 2024
Dear Esther,Thank you for staying with us and taking your valuable time to share your experience.We sincerely apologize for what you have experienced, and we will remediate soon the elevator problems.Please reach out to our GM Amir Qureshi amir.qureshi@hieatlws.com so that we can learn more about your experience.It's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 Excellent

Julyan

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleaning the rooms. Its staff is very friendly and attentive.
Stayed 1 night in Apr 2024
Response from Hotel Management. on Apr 4, 2024
Thank you

2/10 Terrible

mark

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was small, with a very small bathroom. One elevator was not working, and the other two elevators only fit 4 people. We were on the 9th floor, the closest Ice Machine was 5th floor. Checking in was awful. We arrived at 4 and was told the room real be ready soon. Waited one hour before room was ready, front desk person was rude and said 4:00 checkin is not guaranteed. There is not much room in front of the Hotel to drop off your luggage. You have to use the valet, unless you use a private parking garage around the corner.
Stayed 2 nights in Mar 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 4, 2024
Dear Mark,Thank you for staying with us and we sincerely apologize for what you have experienced.We are recently undergoing operation change, and we will look into remediating soon the problems you have mentioned.It's our hope that you will give us the opportunity to better serve you in the near future.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 Excellent

Doctor Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
The property was perfectly as described. Staff were friendly and professional. I enjoyed the fully stocked breakfast.
Stayed 1 night in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 4, 2024
Dear Doctor Natasha,Thank you for staying with us and taking your valuable time to share your recent experience.We are glad to know that you have enjoyed the stay, and we will continue to improve with the aim for best guest experience.Looking forward to have you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

2/10 Terrible

Carolina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
first of all They didn't have the room ready. We arrived late at night and it was supposed to be ready at that moment . They changed our room twice to give us a “better” room. Yes, it was big but The TV didn't have cable. at the moment we reserved the app said that the parking was available and it is supposed to have one but you had to pay for it. The valet parking horrible!! we had to wait more than 40 minutes to have the car bqck to the lobby and we have to pay for it!! . no black out in the room. no hair dryer. I will not recommend it
Stayed 1 night in Apr 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 4, 2024
Dear Caroline,Thank you for giving us the opportunity to host you, and we sincerely apologize for what you have experienced.We are currently undergoing operation change, we will look into addressing the problems you have mentioned.It's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

6/10 Okay

C., talbott

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 4, 2024
Dear Sir/Madam,Thank you for staying with us and taking your valuable time to provide feedback.We will look into improvement areas and hope to provide the best guest experience.Hoping to see you again in the near future.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 Excellent

Hannah

Traveled with partner
Liked: Staff & service, property conditions & facilities
This was the perfect location for visiting The Tabernacle. It was a very short walk around the block. The valet service was quick and efficient. I’m glad that we were on the 2nd floor and were able to use the stairs because the elevators were small and slow. One elevator was stuck in the basement. Other guests had long waits at the elevator. Check in and check out was fast and the staff was helpful.
Stayed 1 night in Mar 2024
Response from Executive Office, HIE Atlanta Downtown on Apr 1, 2024
Dear Hannah,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad to host you and hope to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 Poor

Jeff

Liked: Staff & service
Disliked: Property conditions & facilities
One of the three very small elevators was out, and stairwell locked from lobby to go upstairs. Fridge in room did not work nor did the TV. Shower was excellent.
Stayed 2 nights in Mar 2024
Response from Hotel Management. on Apr 1, 2024
We value your feedback and have addressed your concerns. Thank you for your staying with us.

10/10 Excellent

Tamonka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi
Stayed 3 nights in Mar 2024
Response from Hotel Management. on Mar 29, 2024
Thank you

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was a great stay fir the price
Stayed 2 nights in Feb 2024
Response from Hotel Management. on Mar 28, 2024
Thank you for staying with us. We would be happy to be your host again.

10/10 Excellent

Catalina

Traveled with family
Excellent place with very kind people at service
Stayed 1 night in Mar 2024
Response from Executive Office, HIE Atlanta Downtown on Mar 26, 2024
Der Catalina,Thank you for visiting Holiday Inn Express & Suites Atlanta Downtown!We are glad to host you and hope to see you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

10/10 Excellent

Kenneth, Murfreesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. Valet took a bit when leaving, but they were short staffed and it was explained that it may be a bit. The double queen room was nice with the Murphy bed and the two separate rooms. The convenience to State Farm Arena was nice.
Stayed 2 nights in Mar 2024
Response from Amir on Mar 26, 2024
Happy to be your host hotel and glad you enjoyed your stay. call us to book your next stay with us soon.

2/10 Terrible

Arely

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK HERE! Not only did we not receive the room we booked for, but they also refused to give us the difference in the room prices. They then proceeded to try to put us in an even smaller room and the communication was horrible and nonexistent. The rooms do not look like the pictures and are a lot smaller than it looks. Will never come back to this hotel.
Stayed 3 nights in Mar 2024
Response from Hotel Management. on Mar 25, 2024
We value your feedback and are addressing your concerns. Thank You.

2/10 Terrible

Adrienne

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Made this reservation in order to have time to rest and get ready in the hotel room before a concert. Arrived about 30 minutes after check-in time and had to wait for 40 minutes in the lobby for a room to be available. Once we got to our room. Someone came into our room because, the desk had given them the key to our hotel room!! Serious management issues!
Response from Hotel Management. on Mar 25, 2024
We appreciate your feedback and assure you that we are looking in it and addressing your concerns.

10/10 Excellent

Garrett

Disliked: Amenities
It nice but needs maintenance on walls through out
Stayed 1 night in Mar 2024
Response from Amir on Mar 20, 2024
We are so happy you enjoyed your stay with us. come back soon.

6/10 Okay

Deitra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and staff were helpful. My only complaint is with the valet service. We were there to tour two colleges and missed our first tour. We requested our vehicle 15 minutes before actually going down stairs but had to wait another 20 minutes or more before actually getting our vehicle so we missed our first scheduled tour. If you have plans in the morning add an extra hour to your leave time if you want to make it on time.
Stayed 2 nights in Mar 2024
Response from Hotel Management. on Mar 20, 2024
We value your feedback and are addressing your concerns. Thank you for staying with us.

2/10 Terrible

Jaaron

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has bed bugs! BED BUGS ARE RAMPANT AT THIS PROPERTY
Response from Executive Office, HIE Atlanta Downtown on Mar 20, 2024
Dear Jaaron,Thank you for staying with us and we sincerely apologize for what you have experienced.We will perform pest control right away and it's our hope that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 Poor

Tabitha

Liked: Staff & service
Disliked: Cleanliness, amenities
Was no complimentary breakfast as described. Elavators are really small. The place was clean, but nothing exceptional. Glad i was only passing through.
Stayed 1 night in Mar 2024
Response from Hotel Management. on Mar 19, 2024
We value your feedback and want to let you know that we our daily breakfast hours are 6:30AM to 9:30AM daily on Mezzanine level which is located above lobby level.

10/10 Excellent

Trovanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and staff.
Stayed 1 night in Mar 2024
Response from Executive Office, HIE Atlanta Downtown on Mar 18, 2024
Dear Trovanda,Thank you for staying with us and giving us 5-stars review!We are glad to know that you have enjoyed our staff and Hotel, and we will continue to look for improvement for a better experience to your next stay with us!Yours Sincerely,Executive OfficeHoliday Inn Express & Suited Atlanta Downtown

8/10 Good

Gerardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good, but need to improve parking options
Stayed 1 night in Mar 2024
Response from Executive Office, HIE Atlanta Downtown on Mar 18, 2024
Dear Gerardo,Thank you for visiting us and providing us honest feedback.We have recently started valet parking, and we will look into making the signs more clear.Hoping to host you again soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 Poor

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management. on Mar 20, 2024
We appreciate you staying with us and look forward to seeing you again.

8/10 Good

Ken, Kingwood

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was easy for parking. Rooms were VERY small. Staff was friendly. Located within walking distance to everything!
Stayed 1 night in Mar 2024
Response from Executive Office, HIE Atlanta Downtown on Mar 16, 2024
Dear Ken,Thank you for staying with us and taking your valuable time to share your recent experience!We are glad to know that you are overall satisfied with your stay, and we will continue to look for ways to further enhance the guest experience.Hoping to see you again at the Hotel soon!Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown

4/10 Poor

Morgan

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The beds were comfortable but barely bigger than a full size bed for two people. The toliet made a constant flushing noise all night long. Also, it got hot in our room so I looked around for the air conditioner. It wasn’t even working. I had to reset it and turn it back on to get some fresh air in there. My children loved the breakfast though and the staff were very friendly
Stayed 1 night in Mar 2024
Response from Executive Office, HIE Atlanta Downtown on Mar 15, 2024
Dear Morgan,Thank you for staying with us and taking your valuable time to give us your honest feedback!We sincerely apologize and will look into remediating soon the toilet and a/c problem you have experienced.Hoping that you will give us a second chance to better serve you.Yours Sincerely,Executive OfficeHoliday Inn Express & Suites Atlanta Downtown