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Reviews of Homewood Suites by Hilton Atlanta Midtown, GA

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 42 reviews" "
Rating 8 - Good. 13 out of 42 reviews" "
Rating 6 - Okay. 9 out of 42 reviews" "
Rating 4 - Poor. 0 out of 42 reviews" "
Rating 2 - Terrible. 5 out of 42 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John A

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
John, thank you for choosing Homewood Suites by Hilton Atlanta Midtown, GA and for rating us. It seems you enjoyed your stay and we are keen to hear any specific highlights or possible areas of improvement. We're looking forward to welcoming you back on your next visit to Atlanta. Safe travels!

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Louis, it's wonderful to hear that you enjoyed your stay at the Homewood Suites by Hilton Atlanta Midtown, GA. We strive to provide our guests with the best possible experience. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Senthil

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Thank you for the fantastic rating, Senthil!We strive to make all of our guests feel welcome and relaxed during their time at Homewood Suites by Hilton Atlanta Midtown, GA! We can't wait to see you again soon.

10/10 Excellent

Jovita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Antonio "AJ" is amazinggggg!!! Great customer service skills and people friendly. Thank you AJ for everything. I also joined the Hilton's Rewards.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Jovita, we couldn't be happier to hear that Antonio "AJ" made your stay at Homewood Suites by Hilton Atlanta Midtown, GA extra special! It's always great to know our team members are providing stellar service. Thank you for joining our Hilton's Rewards - we're eagerly anticipating your next stay with us.

8/10 Good

Jelani

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of room in suite
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Jelani, it's great to hear that you appreciated the spaciousness of your suite at Homewood Suites by Hilton Atlanta Midtown, GA. We trust it contributed to a comfortable stay, and we look forward to welcoming you back soon.

8/10 Good

Veronica Moretti

Traveled with partner
Disliked: Cleanliness, amenities
The front desk employee was asleep when we arrived. The bathroom was not clean. The kitchen was also dirty.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Veronica, we appreciate your review and perspective on your experience at Homewood Suites by Hilton Atlanta Midtown, GA. Concerning cleanliness, your comments have been taken into account. We emphasize thorough cleaning procedures and we're addressing the issues that you've brought up regarding the bathroom and kitchen. We hope you give us another chance to demonstrate our true hospitality.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Aaron, thank you for choosing to stay at Homewood Suites by Hilton Atlanta Midtown, GA and for your positive rating. We're delighted to know you enjoyed your stay and we look forward to welcoming you back in the near future.

6/10 Okay

April

Traveled with family
Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for sharing, April.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

J. Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
J. Terry, it's great to see your high rating for Homewood Suites by Hilton Atlanta Midtown, GA. We deeply appreciate your endorsement and hope to have the opportunity to host you again soon.

10/10 Excellent

Fumin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean place in midtown ATL.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Fumin, it's wonderful to hear that you found Homewood Suites by Hilton Atlanta Midtown, GA to be a neat and tidy sanctuary in the heart of the vibrant Midtown Atlanta area. Hope to welcome you back soon!

6/10 Okay

Aiesha

Traveled with family
Night staff was rude and bathroom was dirty
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Aiesha, we regret to hear about your recent experiences. It's unacceptable for any guest to feel that they received less than courteous service from our team members during the night, or to encounter cleanliness issues in the bathrooms. We hold ourselves to a higher standard than this. Rest assured, we will diligently address these areas for improvements. Thank you for sharing your feedback, as it aids us in providing better experiences for our future guests. We hope for an opportunity to better serve you in the future.

10/10 Excellent

Mazie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home
The accommodations were excellent. Loved amenities which made our stay great. Was able to cook instead of ordering out. The comfort of the bed made for a good night's rest.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
Mazie, it's delightful to hear your compliments about Homewood Suites by Hilton Atlanta Midtown, GA. We're glad that the amenities, including in-room cooking facilities, contributed to your enjoyment. Also, it's wonderful to know that our comfortable beds ensured a restful night for you. We eagerly await your return visit.

10/10 Excellent

Angie

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the wonderful rating, Angie!It's fantastic you enjoyed your time at Homewood Suites by Hilton Atlanta Midtown, GA so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Geneva Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like astrological parking fee. Needs to be revisited. Felt robbed. I was there less than 12 hours. I liked the property look
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 15, 2023
Geneva, we appreciate your feedback, particularly about aspects of our parking fees. We are constantly evaluating our offerings, and your comments aid in that process. We're delighted to know you appreciated the aesthetic of Homewood Suites by Hilton Atlanta Midtown, GA. We trust your overall stay was enjoyable and look forward to welcoming you back for another visit.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 1, 2023
Lisa, thank you for taking the time to rate your recent stay. We're committed to providing our guests with a quality stay experience and it's regrettable to know we missed the mark this time. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.

8/10 Good

RAM

Traveled with family
Liked: Cleanliness, amenities
Location is great, pretty close to GeorgiaTech, Publix, restaurants etc. Breakfast is not bad. Spacious rooms. Good kitchen. Didnt like - hi speed wifi costs 4.95 per day extra. First whole day of stay key system was down. Housekeeper took 24 hrs and 3 phone calls to get extra pillows. Laundry experience was not great.
Stayed 6 nights in Oct 2023
Response from Customer Service on Nov 1, 2023
RAM, thank you for sharing your feedback with us. It's wonderful to know that you enjoyed our prime location, ample room space and your in-room kitchen at Homewood Suites by Hilton Atlanta Midtown, GA. Your positive comments about our breakfast are also appreciated.We have taken note of your concerns regarding the Wi-Fi charge, key system experience, pillow request, and laundry service. Your insights are valuable to us as we continuously strive to improve our guest services. Rest assured these issues have been shared with our dedicated team for immediate attention. We hope for another opportunity to provide you with a superior stay in the future.

6/10 Okay

Ruben

Business traveler
Liked: Cleanliness, staff & service
System down- no room keys.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 26, 2023
Ruben, we regret to hear about the inconvenience you experienced due to the temporary issue with our room key system. We understand how this could have affected your stay, and assure you that our team members work diligently to solve such problems promptly to avoid hindering our valued guests' experience. We look forward to an opportunity to deliver a smoother and more enjoyable stay in the future.

6/10 Okay

Jose

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast is no good
Very basic breakfast. Not done right! Dissapointed with that.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 16, 2023
Jose, it's regrettable to hear your breakfast experience didn't meet your expectations. Our team always strives to provide a variety of options to accommodate all of our guests' preferences. We'll certainly look into this and see how we can enhance our offerings. Despite this, we hope that the rest of your stay with us was enjoyable, and we hope to have another chance to better serve you in the future.

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was large, clean and comfortable. Didn’t feel safe walking to restaurant at night and parking was valet only, very expensive and took a while.
Stayed 2 nights in Jul 2023
Response from Customer Service on Sep 10, 2023
Amanda, thank you for sharing your experience at Homewood Suites by Hilton Atlanta Midtown, GA. We're pleased to know you appreciated our spacious and comfortable room. We are disheartened to hear about your concern about the neighborhood and valet service. Your feedback is invaluable and we hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, conveniently located in the Midtown area near Georgia Tech, I 75 and Marta Midtown station.
Stayed 4 nights in Aug 2023
Response from Customer Service on Aug 11, 2023
Thank you for your feedback. Homewood Suites by Hilton Atlanta Midtown, GA is delighted to hear you appreciated our prime location near various attractions. We hope your travels bring you back soon.

8/10 Good

Natasha

Business traveler, Traveled with family
Liked: Amenities
IT was a nice place to stay.
Stayed 1 night in Jul 2023
Response from Customer Service on Aug 6, 2023
Thanks for the 4/5 rating, Natasha!We're thrilled you enjoyed your time at Homewood Suites by Hilton Atlanta Midtown, GA so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Billie

Stayed 1 night in Jul 2023
Response from Customer Service on Aug 11, 2023
Thanks for the perfect rating, Billie!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Homewood Suites by Hilton Atlanta Midtown, GA.

6/10 Okay

Bernhard

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I was disappointed in the fact that we did not get a wake up call. We called the front desk at 8:30PM and requested the wake up call early the next morning, but it never came. Thankfully, we set our cell phone alarm.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 5, 2023
We appreciate your feedback, Bernhard.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from CB on Jul 5, 2023
Thank you for sharing your positive feedback!! We look forward to providing services for you again soon.

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Customer Service on Jul 1, 2023
Thank you for sharing your perfect rating with us, Kevin!It's wonderful to see how much you appreciated your time at Homewood Suites by Hilton Atlanta Midtown, GA! We want everyone to feel right at home at Homewood Suites by Hilton Atlanta Midtown, GA. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

2/10 Terrible

Robert

Traveled with partner
GPS not updated took 4 passes to get to entry on Williams. Pool closed. Surprise charge for parking! not mentioned when booking. Very disappointed
Stayed 2 nights in Jun 2023
Response from Customer Service on Jun 28, 2023
Hello Robert,Your recent feedback on your stay is most appreciated as it provides vital information for us in enhancing our guest experiences and ensuring that all aspects of our service are up to par. We apologize for the difficulties you encountered while utilizing your GPS to find our establishment. We understand how such an experience can be stressful, especially after a long journey. Please rest assured, we will endeavor to reach out to leading map services to update our exact location to prevent future guests from facing a similar inconvenience.Furthermore, we sincerely apologize for any inconvenience caused by the closure of our swimming pool. We trust you understand that we occasionally have to perform necessary maintenance to ensure the highest level of health and safety for our guests. We will take your feedback into consideration and strive to inform our guests of any facility closures as part of our ongoing efforts to improve our communication.In reference to the unexpected parking charges, we are truly sorry for any misunderstandings. Our goal is to ensure that all costs associated with stays at our hotel are transparent and communicated clearly to guests at the time of booking. We are concerned to learn of your disappointment and will reassess our practices around conveying all charge-related information during the reservation process, so as to mitigate any further occurrence of surprise or disappointment on the part of our valued guests.We genuinely appreciate your forthright feedback as it plays a critical role in enabling us to understand and address areas that require improvement. We humbly request for another opportunity to demonstrate our commitment to excellence and to make your future stays more comfortable and satisfactory. We look forward to welcoming you back in the near future.

2/10 Terrible

Jeanne, PITTSTON

Disliked: Cleanliness, staff & service, property conditions & facilities
No pool. Unsafe conditions all around the property due to renovations
Stayed 2 nights in Jun 2023
Response from Customer Service on Jun 27, 2023
Jeanne,We are deeply sorry to hear about your disappointing experience at our establishment. Your safety and satisfaction are of utmost importance to us, and we apologize for any inconvenience caused by the ongoing renovations.We understand that the lack of a pool was a letdown for you, and we acknowledge that it should have been more prominently communicated to our guests. While we cannot reverse the situation, we want to assure you that we are working on completing the renovations as quickly as possible to provide an enhanced experience for our guests in the future.We sincerely apologize for this disappointing stay and hope you will give us a chance to restore your faith in our services in the future.

8/10 Good

joel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The property was recently renovated but doesn't offer housekeeping and the restaurant was out of about half of the menu Parking is 50 dollars a night
Stayed 2 nights in Jun 2023
Response from Customer Service on Jun 14, 2023
Joel, we sincerely appreciate you taking the time to provide feedback on your recent stay. We're glad to hear that you noticed the recent renovations we've made to improve our property. Our team is constantly working towards enhancing our facilities to ensure our guests have a comfortable and enjoyable experience.We apologize for any inconvenience you may have experienced with our housekeeping services. Rest assured, we are continuously reviewing our approach to ensure that we meet the expectations of our valued guests. Your feedback is instrumental in helping us make the necessary improvements to maintain a clean and welcoming environment.We regret that our restaurant did not meet your expectations in terms of menu options and availability. We understand the importance of providing a diverse and satisfying dining experience, and we truly value your feedback. It enables us to assess and enhance our offerings to better cater to our guests' preferences.Thank you once again, Joel, for sharing your thoughts with us. Your feedback is highly valued, and we hope to have the opportunity to welcome you back in the future to provide you with an improved and more satisfying experience.

8/10 Good

Jaimie

Stayed 1 night in Jun 2023
Response from Customer Service on Jun 12, 2023
Thank you for this lovely rating, Jaimie!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Homewood Suites by Hilton Atlanta Midtown, GA. We'd like to share an even better experience with you soon.

2/10 Terrible

shaniquia

Disliked: Cleanliness, property conditions & facilities
The AC in the front part of the room was broken and remained broken for our whole stay. They tried to give us another room, which was too small for four people. Two different managers told me that they would accommodate me and refund the first night and it still never happened. Then for two days they were out of towels, and we had to go buy our own. This hotel is too expensive to have anything go wrong. I’ll never stay here again and i wouldn’t recommend no friends or family to stay here either
Stayed 4 nights in May 2023
Response from Customer Service on Jun 1, 2023
We appreciate you getting in touch with us and sharing this honest feedback. We are very sorry to learn about your recent interaction with us. Please be assured that we have shared your experience with the appropriate team members so that we can improve in the future. Thank you, and please accept our sincere apologies for the problems you experienced. Please reach out to our front desk directly if any charges were incorrect, so we may resolve any billing issue immediately. Thank you Shaniquia.

10/10 Excellent

Latoria

Liked: Cleanliness, amenities, property conditions & facilities
The staff are exceptionally kind, attentive and friendly.
Stayed 4 nights in May 2023
Response from Customer Service on May 30, 2023
Thanks for sharing the excellent review with us, Latoria!We're so glad that you had an exceptional experience at Homewood Suites by Hilton Atlanta Midtown, GA from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2023
Response from Customer Service on May 26, 2023
We appreciate you sharing this positive rating, John!The comfort of our guests is important to us so we can't wait to see you back again at Homewood Suites by Hilton Atlanta Midtown, GA. We want to share an even more enjoyable experience with you next time.

8/10 Good

Jeiny

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Customer Service on May 25, 2023
Thank you for taking the time to share your review with us, Jeiny!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Reagan National Airport. Thank you and have a wonderful day!

8/10 Good

Diana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel room looked amazing. The room did not provide extra bedding for the pullout bed. I called front desk twice and never received the extra bedding I requested. Overall it was a good experience but the little details would have made the experience so much better.
Stayed 2 nights in May 2023
Response from Customer Service on May 23, 2023
Thank you for the 4/5 review, Diana!It's excellent you enjoyed your time with us so much! We're delighted you appreciated beautiful property. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our services with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!

2/10 Terrible

Glen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rude, dirty, and smelled like a grease trap (poop) in garage. Still lingering in my truck. Not luxury at all. Construction on all sides, noisy, and small uncomfortable suites. Dirty linens still laying in the same place in the hall from last guest. Carpet looks like Mid-town partiers up choked hang over...mess..disgusted!
Stayed 1 night in May 2023
Response from Customer Service on May 21, 2023
Thank you for sharing your feedback with us, Glen.We regret that your experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. We also apologize for the challenges you had with the nearby construction causing sound problems in our rooms. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward.We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.

10/10 Excellent

In

Traveled with family
Liked: Cleanliness, room comfort
Initially there were some issues, but the front desk persons at the check- in and the check-out resolved them.
Stayed 1 night in May 2023
Response from Customer Service on May 22, 2023
Thank you for sharing this wonderful review!We are very pleased to hear that you had an enjoyable experience at Homewood Suites by Hilton Atlanta Midtown, GA! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

6/10 Okay

Kellie

Stayed 1 night in May 2023
Response from Customer Service on Jun 6, 2023
Thank you for taking the time to submit this feedback, Kellie.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

6/10 Okay

Martha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2023
Response from Customer Service on May 8, 2023
We appreciate the feedback, Martha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Phillip, Forest Hills

Stayed 2 nights in May 2023
Response from Customer Service on May 24, 2023
Thank you for the feedback, Phillip.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 Good

Dien

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Noisy next to freeway
Stayed 1 night in May 2023
Response from Customer Service on May 4, 2023
Thank you for taking the time to share your 4/5 review with us, Dien.We're thrilled to hear you had an overall enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team, so that we may improve moving forward in terms of soundproofing options and room availability.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Room not Clean
It was good until I realize their was a beer bottle with cigarettes on the balcony and what i would assume is beer. Thats a pretty big mess up, due to environment health laws for hoteling in Georgoa.
Stayed 1 night in Apr 2023
Response from Customer Service on May 1, 2023
Thank you for sharing your experience. We are disappointed to hear that your stay was affected by a cleanliness issue on the balcony. It is our policy to maintain the highest standards of cleanliness and we apologize for the oversight in this case.Maintaining a clean and safe environment for our guests is of the utmost importance to us, and we take all legal and health regulations very seriously. It appears that this incident was not in line with our high standards for hygiene and cleanliness, and we want to assure you that all necessary actions and corrections will be taken immediately. This issue has been brought to the attention of our housekeeping team and their management, and measures are being implemented to prevent this from occurring in the future.Your feedback is valuable in helping us identify areas of improvement and providing the best possible experience for our guests. Once again, we sincerely apologize for the inconvenience you experienced and aim to demonstrate our commitment to excellence in your future visits.