Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
96% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin

Posted Apr 14, 2015
I chose this hotel for its location, and found it comfortable and reasonable and the staff were pleasant.
Comment from Hotel Management
Apr 21, 2015 by D Patel, Hotel Management
Dear Guest, Comfort, cleanliness, and customer service have to be the top three items on every travelers mind when traveling, and we thank you for noticing we provide them all. It is always a pleasure to hear when a guest has enjoyed their stay, and the staff is accommodating and helpful throughout the stay. We are looking forward to see you again soon. Thank you, The Management Team at Quality Inn And Suites.
3 out of 5
by A verified travelerfrom Rockledge, FL

Clean hotel, horrible customer service, stiff bed

Posted Apr 9, 2015
Hotel was clean, room was very clean. I stayed for 3 nights. Upon checkin the front desk was not very pleasant, and very matter of fact. The last night I was there, the toilet stopped up. I asked for help from the front desk, who instructed me there was nothing they could do but that I could come to the front desk for a plunger to do it myself. This did not solve the issue. I was unable to use my bathroom for the rest of the trip. They also offer free wifi, but I was never able to log on. It either took too long to get connected so it timed out, or it was limited connection. When I called for the password and username, front staff was very rude about it. When I checked put, front desk was a very nice person, although it took them about 10 minutes to come to the front to check me out. Then there systemso we're down, so I couldn't get a receipt. bed was clean, but very stiff. Felt like I slept on a boxspring. They were also in the middle of a remodel, so even the pool was shut down. Very disappointed. If all you want is a clean bed, and nothing else.. that's what it is.
Comment from Hotel Management
Apr 21, 2015 by D Patel, Hotel Management
Dear Guest, We appreciate you sharing your concerns with us. The issues raised are not acceptable and we are truly sorry that you did not have an excellent experience. These issues are not reminiscent of our warm hospitality and service ethic. We hope you'll give us another chance to change your impression and offer you a more memorable experience. The Management Team at Quality Inn Stone Mountain.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Room

Posted Mar 30, 2015
The breakfast was very good, The room was clean and comfortable. Excellent rate for the ro.i
Comment from Hotel Management
Apr 21, 2015 by D Patel, Hotel Management
Dear Guest, We are glad that you enjoyed the breakfast, location and the comfortable & cleanliness of our rooms. We are pleased to hear you enjoyed your stay and was "enough". We take pride in the items we are able to offer our guests for such a great rate. Its great you were able to enjoy the breakfast. At your service, The Management Team at Quality Inn Stone Mountain.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Mar 23, 2015
I will choose Quality inn again and again. Decent environment, nice facilities, friendly staff.
Comment from Hotel Management
Mar 25, 2015 by D Patel, Hotel Management
Dear Guest, We appreciate the time you took to write this review, thank you so much! We are pleased that you enjoyed your stay and that you continue to make us your property of choice in the area.Comfort, cleanliness, and customer service have to be the top three items on every travelers mind when traveling, and we thank you for noticing we provide them all. It is always a pleasure to hear when a guest has enjoyed their stay, and the staff is accommodating and helpful throughout the stay. The Management Team at Quality Inn Stone Mountain.
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean but worn.

Posted Mar 18, 2015
Good people who will make this place better. A little beat up but on the mend.
Comment from Hotel Management
Mar 25, 2015 by D Patel, Hotel Management
Dear Guest, Thank you for taking the time to review your stay with us. We very much appreciate your comments and will take them into consideration to help make our hotel shine in the future. It's always a pleasure to hear when a guest has enjoyed their stay. We look forward to serving you again soon! The Management Team at Quality Inn Stone Mountain.
3 out of 5
Recommended
for Students
by A verified travelerfrom Atlanta

No frills but just right!

Posted Mar 9, 2015
Pros: The room was clean. Suitable for the price!
Cons: The tv remote control batteries were dying!
Location: Close to the interstate. Plenty of shops/restaurants nearby!
Had to stay here at the last minute and the staff was pleasant and efficient. I had to make some quick adjustments to my stay because of traveling road conditions and they accommodated me with no hassle.
Comment from Hotel Management
Mar 25, 2015 by D Patel, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again! The Management Team at Quality Inn Stone Mountain.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Review of what was Stone Mtn Inn, now Quality Inn.

Posted Mar 9, 2015
Pros: They accept pets and the breakfast was good. In a quiet area of town.
Cons: The need to step up the cleanliness of the bathroom.
Location: Lots of food places nearby.
It is a motel, not a hotel which is no big deal but you may not realize that when you are booking.
Comment from Hotel Management
Mar 25, 2015 by D Patel, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again! The Management Team at Quality Inn Stone Mountain.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and comfortable

Posted Feb 14, 2015
Outside of the hotel didn't look so great but the room was really nice
Comment from Hotel Management
Mar 12, 2015 by D Patel, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again! The Management Team at Quality Inn Stone Mountain.
Comment from Hotel Management
Mar 12, 2015 by D Patel, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again! The Management Team at Quality Inn Stone Mountain.
Comment from Hotel Management
Mar 12, 2015 by D Patel, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again! The Management Team at Quality Inn Stone Mountain.
Comment from Hotel Management
Mar 12, 2015 by D Patel, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again! The Management Team at Quality Inn Stone Mountain.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 22, 2015 on Hotels.com
Comment from Hotel Management
Apr 4, 2015 by Dee Patel, Hotel Management
Dear Guest, Thank you for your wonderful 5 star review. We appreciate the great score you given us and welcome any suggestions. We are glad you chose to stay with us and experienced the fine service and accommodations we provide and strive for. We all look forward to having you back soon at the hotel! The Management team at Quality Inn Stone Mountain.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Philadelphia, PA

Convenient location

Posted Jan 21, 2015
Pros: The rate was lower than most in the area. The location was close to the freeway and easy to commute to and from.
Cons: I was surprised to not find a hairdryer in the room.
I had to book a last minute trip to attend funeral services for a loved one. The location was convenient to restaurants and stores. It was a 10 to 15 minute ride to everyone and everyplace I had to visit. The check in was quick and the staff very friendly. The continental breakfast I feel should have been available until 11am during the weekends.
Comment from Hotel Management
Jan 27, 2015 by Angela Cantlon, Hotel Management
Dear Guest, Thank you for your review of our hotel. I was pleased to see that you enjoyed your stay with us and that you found our location awesome! I’m delighted to hear the staff did a wonderful job at making your stay a great one. I'd like to apologize for your experience regarding your missing our breakfast being served. Your satisfaction and well-being are of the utmost importance to us and we are discussing extending our breakfast serving times so that we may prevent this from happening to anyone else. Thank you again, The Management Team at Quality Inn Stone Mountain.