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Reviews of Residence Inn by Marriott Decatur Emory Area

3 out of 5
Residence Inn by Marriott Decatur Emory Area
2754 North Decatur Road, Decatur, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 23 out of 32 reviews" "
Rating 8 - Good. 4 out of 32 reviews" "
Rating 6 - Okay. 2 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities
So much construction around the area it added a hour to m y commute. Had to end up switching hotels and lost $

10/10 Excellent

Nestor

Good
Stayed 4 nights in Apr 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
My overall stay was very nice. Just a few small things to comment about referring to room 219 only. 1. The toilet paper holder was not mounted level, so the paper roll kept falling off. 2. The shower doors were not plum so one side didn't always stay shut during my shower. Other than that, perfect.
Stayed 2 nights in Mar 2024

10/10 Excellent

Noa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Yuying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Full kitchen with all necessary appliances. Close to many groceries and restaurant, very convenient.
Stayed 7 nights in Feb 2024

6/10 Okay

Ellen

Stayed 3 nights in Mar 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a stay so we would be close to Emory as my husband had surgery.
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa, Charlotte

Stayed 1 night in Dec 2023

10/10 Excellent

Angela Y

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found EVERY staff member at this Marriott property - from check in to check out - to be FIRST CLASS, kind, professional, and extremely helpful! When in the area, I will certainly book a stay again. Thank you to everyone who made our arrival into Georgia more palatable and comfortable as we navigated looking for a place to live. God bless each of you.
Stayed 4 nights in Oct 2023
Response from GM on Oct 13, 2023
Dear Angela Y,Thank you so much for that wonderful feedback! It was our pleasure to serve you while you were here and we look forward to seeing you again!

10/10 Excellent

Marlet Ysabel, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. We stayed for 5 nights and they clean every other day. Our stay was otherwise great. Easy Uber drive to and from the conference we attended. Will recommend.
Stayed 5 nights in Sep 2023
Response from GM on Oct 13, 2023
Dear Marlet Ysabel,Thank you so much for taking the time to leave us feedback in regard to your stay. We truly appreciate your business and are elated to here that you had a pleasant experience. We look forward to seeing you again!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from JAS on Sep 25, 2023
Thank you for your feedback. We hope you choose to stay with us in the future.

2/10 Terrible

chuong

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
a/c doesn't work sofa bed doesn't work no pool parking lot is small and very limited no bell-boy to help if need to bring stuff to your room description said the king size bed but it's queen size
Stayed 4 nights in Jul 2023
Response from GM on Aug 7, 2023
Dear Mr. Chuong,Thank you for your feedback regarding your recent stay. I'm so sorry to hear that you weren't satisfied with your stay. Your room was a king size bed. We only have queen beds in our Double suites. I'm happy to know that our team was able to resolve the AC issue as soon as you brought to our attention. Thank you once again for your feedback

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk. Very clean. Suite kitchens are perfect for families.
Stayed 6 nights in Jul 2023
Response from GM on Aug 7, 2023
Dear Elizabeth,Thank you so much for your feedback. I'm so happy to hear that you enjoyed your stay and that you had a great experience with our front desk team. We pride ourselves in connecting with each guest. We hope to see you again if your travels bring you back to Decatur!

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nicely appointed, welcoming staff.
Stayed 1 night in May 2023

4/10 Poor

Amy, Albany

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Beautifully designed hotel! Practically brand new. The daytime and nighttime staff were all pleasant and helpful. There was a $10 parking fee that I wasn’t as bent out of shape about. Given the location of the hotel one can see why this may occur. I only stayed for one night but will most definitely keep this location in mind for future visits.
Stayed 1 night in Mar 2023
Response from GM on Apr 19, 2023
Thank you so much for your feedback in regard to your stay! We truly appreciate your business. We look forward to your next visit

8/10 Good

Lisa, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Convenient location. The hotel was clean and had a good scent when you walked throughout the halls. I also liked the breakfast setup. However, there was not enough lighting in the bathroom. Other than that, my husband and I enjoyed out stay at the Residence Inn.
Stayed 1 night in Feb 2023
Response from GM on Mar 1, 2023
Thank you for taking the time leave us feedback regarding your recent stay. We will definitely take the suggestion about lighting into consideration. We hope if you come back to Decatur you will stay with us again.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was brand new and really nice inside.
Response from Crystal Smith General Manager on Jan 10, 2023
Thank you for staying with us. We are really happy to hear that you had a great experience. We hope to see you when your travels bring you back to Decatur.

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for everything you need and it's a great to relax with friends or family. New, clean, staff extremely friendly and welcoming!
Response from Crystal Smith General Manager on Jan 10, 2023
Dear Michael,Thank you for staying with us! We are so happy to hear that you enjoyed your stay! We hope to see you the next time your travels bring you back to Decatur!

10/10 Excellent

August

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Team on Dec 1, 2022
Thank you for your feedback!

8/10 Good

William

Stayed 1 night in Nov 2022

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable! Would recommend!
Stayed 3 nights in Sep 2022

10/10 Excellent

jayanth, Evans

Stayed 1 night in Jul 2022

8/10 Good

Malissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's new and the staff was very nice and accommodating,
Stayed 3 nights in Jun 2022
Response from General Manager on Jul 13, 2022
Dear Malissa, Thank you for sharing your feedback in regarding your stay. I'm happy to hear you had a great stay! Hope to see you next time you are in Decatur.

10/10 Excellent

Hope

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was awesome, smelled good, had great breakfast and the rooms were really nice.
Stayed 1 night in May 2022
Response from General Manager on Jul 13, 2022
Dear Hope, Thank you for your feedback regarding your stay! Our goal is to give each guest a memorable experience! Hope to see you the next time your travels bring you back to Decatur!

6/10 Okay

Donald B Turner

Traveled with family
Liked: Cleanliness, property conditions & facilities
First, I think it’s completely wrong to charge for parking on the hotel grounds to stay in a room that we’ve already paid a hefty fee for. Also, though I informed the hotel staff that I only had 1 vehicle with the 2 rooms I purchased, I was still charged for 2 vehicles parking on the grounds.
Stayed 1 night in May 2022
Response from GM on Jul 13, 2022
Dear Donald, Thank you for sharing your feedback. I'm sorry to hear you weren't happy with the parking. We have shared your feedback with our team. We hope to better accommodate you for your future stays.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, super friendly staff
Stayed 2 nights in May 2022
Response from General Manager on Jun 6, 2022
Dear Kevin, Thank you so much for your feedback regarding your recent stay. We truly appreciate the feedback. Our goal is to continue to create memorable experiences, your feedback helps us to know we are on the right track. We hope to see you next time you visit Decatur

10/10 Excellent

Steve

Traveled with partner
Liked: Staff & service
Nice, new property in a good location.
Stayed 1 night in May 2022
Response from GM on May 11, 2022
Thank you so much for your feedback. We are so glad you enjoyed your stay with us. We hope that if your travels ever lead back this way, we will see you again.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022