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Reviews of Bally's Atlantic City Hotel & Casino

3.5 out of 5
Bally's Atlantic City Hotel & Casino
1900 Pacific Avenue, Atlantic City, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 1645 out of 4791 reviews" "
Rating 8 - Good. 1036 out of 4791 reviews" "
Rating 6 - Okay. 794 out of 4791 reviews" "
Rating 4 - Poor. 643 out of 4791 reviews" "
Rating 2 - Terrible. 673 out of 4791 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were helpful and attentive. Room was very old, dark, dinghy and in desperate need of remodeling. The bed was decent thankfully.
Stayed 4 nights in May 2024

2/10 Terrible

Bryan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worst place we have ever stayed especially the attitudes of all hotel staff. The only two people who should keep their jobs there were the two valet men we had pleasant conversation and service from! We checked in late with only one person working plus a fantom person in the back room. Every question we asked she had to go ask someone in the back office. Took 45 minutes to check in with not one smile and very poor attitude. Every incounter with the front desk was the same ( don’t give a heck attitude. New owners should be considered. No wonder Caesars Entertainment dropped Bally’s. The place needs a miracle trainor ! After 50 yrs of using Bally’s, we are separating! Lucky we had no kids!
Stayed 1 night in May 2024
Response from Hotel Operations on May 10, 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

6/10 Okay

Wanda

Liked: Staff & service, amenities, property conditions & facilities
Accessibility to Boardwalk.No pool use mid-week. Only Thursday to Sunday.
Stayed 2 nights in May 2024
Response from Hotel Operations on May 10, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

pavan

Other than Checking and check out none of the services working are available.
Stayed 1 night in May 2024
Response from Hotel Operations on May 10, 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Serkan

Traveled with group
Liked: Cleanliness, staff & service, amenities
Quite big hotel but does not have enough dining option
Stayed 4 nights in May 2024
Response from Hotel Operations on May 9, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Sydney N.

Liked: Cleanliness, staff & service, property conditions & facilities
Access to the beach via boardwalk & The flagship Caesars Casino is quaint And...calming.in addition...one block away your Out door's mall is fantastic!
Stayed 3 nights in May 2024
Response from Hotel Operations on May 9, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Vatsal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay
Stayed 1 night in May 2024
Response from Hotel Operations on May 9, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Jenaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Operations on May 9, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Operations on May 9, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Claudiamedina970@yahoo.com

Traveled with family
The bathroom too old
Stayed 2 nights in May 2024
Response from Hotel Operations on May 7, 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Madisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in May 2024
Response from Hotel Operations on May 7, 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Angelo, Coral Gables

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can surely understand that the property is aging but have some pride in at least cleaning the premises. The worst part was the staff..they do not smaile and are quite rude! Security is very lapse.
Stayed 2 nights in May 2024
Response from Hotel Operations on May 7, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

8/10 Good

Miguel

Liked: Property conditions & facilities
😉
Stayed 1 night in May 2024
Response from Hotel Operations on May 9, 2024
Thank you for staying at Bally's, we appreciate your feedback.

2/10 Terrible

Lucia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we got seemed like a Motel. The entire hotel feels very old. There is nothing to do. There are no shops.
Stayed 1 night in May 2024
Response from Hotel Operations on May 7, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Operations on May 7, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable and the bathroom was excellent.
Stayed 1 night in May 2024
Response from Hotel Operations on May 7, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Lennox E

Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was very satisfying!
Stayed 1 night in May 2024
Response from Hotel Operations on May 7, 2024
Thank you for staying at Bally's, we appreciate your feedback.

2/10 Terrible

Walter

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Operations on May 7, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

6/10 Okay

Patricia

Traveled with partner
Disliked: Amenities
Bed was not made up from someone laying on it. Called several times for housekeeping no one came until 2 Hours later. Advertisment says breakfast in bed, called a was sent to the 6 floor for breakfast. We thought we were getting a Continental breakfast on the hotel as advertised. We spent $80 for breakfast that's ridiculous. Room had a view of the outside walls closed in. No microwave and a not to clean refrigerator. Not at all pleased 😕
Stayed 3 nights in May 2024
Response from Hotel Operations on May 7, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

10/10 Excellent

ANTONIO

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Shower rod was broken
Stayed 2 nights in May 2024
Response from Hotel Operations on May 7, 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

NICOLE

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Operations on May 4, 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Operations on May 4, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Yadira

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Operations on May 4, 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Raquel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were incredibly dirty. Sticky dresser, handle in the bathroom had white sticky substance on it (old soap or toothpaste), crumbs on the floor, the overhead light in the bathroom had dead bugs and rust. It was incredibly disappointing.
Stayed 1 night in Apr 2024
Response from Hotel Operations on May 2, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance with your room.

2/10 Terrible

Daima

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was fine the problem was the room ! Horrible
Stayed 3 nights in Apr 2024
Response from Hotel Operations on May 2, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

6/10 Okay

Carlos, Coventry

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Front desk staff at check in was probably among the top 3 worst customer service experiences I've ever had. She was apparently on her cell phone via airpods and became very annoyed with me when I thought she was talking to me during my check-in, kind of funny now that i think of it. Entire hotel smelled like an ashtray, my room was boarder line disgusting, bathroom was scary, rugs looked like instant disease if you touched it without protection. I didn't even go in the casino because the hotel made me feel like I had already lost every last penny.
Stayed 2 nights in Apr 2024
Response from Hotel Operations on May 1, 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

6/10 Okay

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Operations on May 2, 2024
Thank you for staying at Bally's, we appreciate your feedback.

2/10 Terrible

Tray

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like it
Stayed 1 night in Apr 2024
Response from Hotel Operations on May 2, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

2/10 Terrible

Vilela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so dirty and nasty. I would never go back there
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 1, 2024
We appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

10/10 Excellent

Shyam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just great , had a blast at the Yard
Stayed 3 nights in Apr 2024
Response from Hotel Operations on Apr 30, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient when I booked at the last possible moment!
Stayed 1 night in Apr 2024
Response from Hotel Operations on Apr 30, 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Yadira

Stayed 1 night in Apr 2024
Response from Hotel Management on May 1, 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

TYRONE

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is dirty
Stayed 1 night in Apr 2024
Response from Hotel Operations on Apr 30, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance with your room.

10/10 Excellent

David, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on May 1, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Gloria

Stayed 1 night in Apr 2024
Response from Hotel Operations on Apr 30, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking smelled like urine. And they gave us the only room tower which was NOT renovated. This was a complete disappointment. It was on the third floor and not an ocean view.
Stayed 1 night in Apr 2024
Response from Hotel Operations on Apr 30, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance. Your reserved room type was a Dennis Tower Classic, unfortunately this is not a renovated room with ocean views.

10/10 Excellent

Brianna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Bally’s before, really clean and great staff. Walking distance from all the fun and will be coming back again
Stayed 1 night in Apr 2024
Response from Hotel Operations on Apr 30, 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Kent

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Bally needs more food vendors...there were only Dunkin Donuts & some Italian eatery to choose from to eat at.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 28, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Purnivash

Liked: Cleanliness, property conditions & facilities
It was really nice
Stayed 2 nights in Apr 2024
Response from Hotel Operations on Apr 27, 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Keith

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we were in had all the windows covered with film. Unable to see the sky. Unable to see anything outside. When we went to ask for another room we did receive. However, was originally told that this is what you booked. Can’t say I agree with this in that I just wanted a non-smoking king room. I wasn’t aware that you had to specifically ask to see the the sky. Noted for next time I book a hotel room.
Stayed 2 nights in Apr 2024
Response from Hotel Operations on Apr 27, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

10/10 Excellent

Laniece

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the room was spacious! It was clean and we were able to control the temperature of the room! I also liked the dining options available both inside the hotel and outside.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 27, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Shakira

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 27, 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Zola

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dust was all over the bed head and under the beds.
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 27, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experience.

6/10 Okay

Larry

Traveled with group, Traveled with partner
Disliked: Amenities
Better casinos in Atlantic City
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 27, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experience.

8/10 Good

Annet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Dennis Tower and the clib/bar was right outside pur room. The misic was blasting until early morning. Extremely annoying and difficult to sleep. Bring your earplugs or ask for another room.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 27, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experience.

8/10 Good

Joseph, Ventnor city

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was absolutely beautiful especially the soaking tub and the view !! However the woman who checked us in was very short with us and appeared to not really want to be working. She barely spoke to us and after handing us the room key never gave us any directions on how to get to the room, the number of the room,have a great stay nothing !! Everyone else was very nice to us. Maybe she was having a bad day but is that really my fault? It really had us wondering if we did something wrong because the couple in front of us got laughs and jokes and friendly lady we got mad at the world lady …
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 27, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Cedric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun
Stayed 2 nights in Apr 2024
Response from Hotel Operations on Apr 26, 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Sheri

Stayed 2 nights in Apr 2024
Response from Hotel Operations on Apr 27, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Charisma

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked tht we were on the casino floor so it was very convenient. We were in this room where the tv was super small and very far away from the bed. It was very weird. Also a lot of the restaurants were closed down. The pool was only for adults on Spring Break. I don’t think they had enough staff I waited all night until the morning for pillows. Let’s not forget the drug heads walking all around the hotel. Unless the prices come down I don’t think I would stay here again and Ballys is usually my favorite spot to stay.
Stayed 3 nights in Apr 2024
Response from Hotel Operations on Apr 26, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is beautiful and quiet. This is the first hotel we have been to at a casino that it's quiet in the hotel room and hallway
Stayed 1 night in Apr 2024
Response from Hotel Operations on Apr 26, 2024
Thank you for staying at Bally's, we appreciate your feedback.