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toilet handle didn't flush, area outside of room was flooded, ice maker out of order. place was very run down, I've stayed in several super 8 hotels but this one was the worst.
Thank you for the review, we are sorry to hear you did not enjoy your stay, we would love for you to contact the hotel so that we may speak with you about the issues you had.
Check in experience here was amazing. The desk clerk was courteous and very informative. The room was clean and comfortable. No noise bothered us during the night. There was a nice grassy area for my dogs to visit. This was the second time we've stayed here, but won't be the last.
Beverly
Stayed 1 night in Apr 2024
Response from Pam B. Front Desk Supervisor on Apr 29, 2024
Thank You Beverly for the feedback and are pleased to hear you enjoyed your stay and we hope to see you again.
Response from Pam B. Front Desk Supervisor on Mar 23, 2024
Thank you, we hope to see you again soon!
8/10 Good
Robert
Business traveler, Traveled with family
Mar 5, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were excellent and friendly. The rooms are below average. Half the parking lot is submerged in mud and water. Its not the most "family friendly" environment.
Robert
Stayed 1 night in Mar 2024
Response from Pam B. Front Desk Supervisor on Mar 23, 2024
We are sorry to hear you did not enjoy your stay, please rest assured we will be forwarding your concerns to the appropriate department.
Lamp shades need updating falling apart dirty, concert falling apart on staits and walk ways, 2nd floor. Toilet ran all night, fixed it, lol should charge for that.
Korie
Stayed 1 night in Feb 2024
Response from Pam B. Front Desk Supervisor on Feb 27, 2024
Thank you for the review and we are sorry to hear about the issues you had during your stay, we will be addressing your issues with the appropriate department, if you would like to speak with us please feel free to give us a call, Thank you and have a good day
2/10 Terrible
John
Feb 2, 2024
John
Stayed 1 night in Jan 2024
Response from Pam B. Front Desk Supervisor on Feb 3, 2024
We are sorry to hear that you didnt enjoy your stay, we would love to hear from you and address any issues and concerns, we hope to hear from you soon.
I checked in pretty late and was exhausted when I got here so we went straight to sleep. but when we woke up and were getting ready for the day we noticed that the room was pretty disgusting. The beds appeared to be cleaned but every other surface in the whole room was very dirty.
Verified traveler
Stayed 1 night in Jan 2024
Response from Pam B. Front Desk Supervisor on Jan 27, 2024
I am sorry to hear about your stay, please rest assured this issue will be addressed, we would like to speak with you about this matter and resolve it for you.
Response from Pam B. Front Desk Supervisor on Feb 3, 2024
Thank you for the review!
2/10 Terrible
Brigitte
Traveled with group, Traveled with partner
Jan 15, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The stairs were literally crumbling. Wallpaper hanging off the wall and mold in the bathroom. Tv had no sound and the color was going out. And the refrigerator made an awlful noise all night.
Brigitte
Stayed 1 night in Jan 2024
Response from Pam B. Front Desk Supervisor on Jan 27, 2024
We are sorry to hear about your stay, and we would like to speak with you, so that we may address with the front desk agent who you spoke to during your stay and brought the issues to while you were at the hotel.
Budget friendly, you get what you pay for. Room had cigarette burns in the bed and sheets. This place has bed bugs. Beware of bugs are not your thing.
Jared
Stayed 1 night in Jan 2024
Response from Pam B. Front Desk Supervisor on Jan 27, 2024
We are saddened to hear about your stay we strive for everyone to have a good stay and we fell short, we apologize for any problem you had during your stay and would like to speak with you about the issues.
I think this is the 2nd or 3rd time I've stayed here. Nothing very fancy but very comfortable. Decent outdoor pool. Usual motel breakfast. Appeals to truckers taking a night out of the truck. Plenty of parking. I had only booked for 1 night but do to car problems have been here several nights and they were able to accommodate my needs. Very comfortable bed!!!
Lawrence
Stayed 1 night in Jan 2024
Response from Pam B. Front Desk Supervisor on Jan 13, 2024
Thank you for the review and we hope to see you again soon.
6/10 Okay
Brooke
Traveled with family
Jan 8, 2024
Liked: Staff & service
The beds were soft/cozy. The hairdryer didn't work. The sink had no stopper. Breakfast was sparce, though my husband had a waffle. Overall a fine stay for the price.
Brooke
Stayed 1 night in Jan 2024
Response from Pam B. Front Desk Supervisor on Jan 13, 2024
Response from Pam B. Front Desk Supervisor on Jan 13, 2024
Thank you for the feedback.
10/10 Excellent
Cynthia
Dec 29, 2023
Cynthia
Stayed 1 night in Dec 2023
Response from Pam B. on Jan 13, 2024
Thank you for the feedback.
10/10 Excellent
Michael
Dec 23, 2023
Liked: Cleanliness, staff & service
Michael
Stayed 1 night in Dec 2023
Response from Pam B. on Dec 25, 2023
Thank you for the positive feedback! we hope to see you again in the future.
8/10 Good
Riley
Business traveler
Dec 15, 2023
Liked: Staff & service
Bed was just thrown together, mirrors dirty, lamps covers and end tables was dusty.
Riley
Stayed 1 night in Dec 2023
Response from Pam B. on Dec 16, 2023
Thank you for the feedback, I'm sorry you did not enjoy your stay, we will be addressing the issue, and we are sorry for any inconvenience this may have caused.
8/10 Good
Mike
Dec 12, 2023
Mike
Stayed 2 nights in Dec 2023
Response from Pam B. Front Desk Supervisor on Jan 13, 2024
I want everyone to know the young man that check us in and out was the most respectful young man I have had dealt with in a very long time
Christial
Stayed 2 nights in Nov 2023
Response from Pam B. Front Desk Supervisor on Nov 6, 2023
Thank you so much for the kind words about our Front Desk Agent Michael, he is an asset to our team, its always nice to get positive feedback, we hope to see you again in the future.
The rooms are very outdated. Smelt of old smoke in our non smoking room. I felt like i was in a room from the 70 or 80s. I mean for 60 i guess its ok but its worth it to pay a little more and stay somewhere else. We woke up to a friendly roach in the tub to greet us and say good morning...smh
Verified traveler
Stayed 1 night in Nov 2023
Response from Pam B. Front Desk Supervisor on Nov 6, 2023
We are sorry to hear about your stay, I have forward your concerns to the correct department so they my address the issue. thank you
Room was nice, bed needed a heavier blanket but once we folded it over it was better. We didn't have breakfast because we chose to finish our drive to Arkansas.
Delise
Stayed 1 night in Oct 2023
Response from Pam B. Front Desk Supervisor on Oct 23, 2023
Thank you for the positive feedback!
4/10 Poor
Verified traveler
Traveled with family
Oct 17, 2023
Disliked: Property conditions & facilities
Won’t stay there again.
Only positive was Jenny was amazing during check-in!
Other than that…The rooms were nasty. Bathroom had wallpaper peeling off, dirt and hair everywhere, grout missing in shower area, toilet paper holder falling off the wall. Carpet was nasty. Bed was old and had huge dips in it. Blankets and towels had stains. Half of the lamps didn’t work. Mini fridge sounded like it was on its last leg all the time.
Outside stairs leading to top floor were literally falling apart. Very unsafe for use due to concrete being broken.
Lobby area was clean. Pictures on website are VERY misleading.
Verified traveler
Stayed 2 nights in Oct 2023
Response from Pam B. Front Desk Supervisor on Oct 18, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Atoka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
The staff was wonderful and informative. The property was tidy and clean. Some things could have been in better repair there were bits and pieces broken, like some of the tiles and moldings when looking around. chips off of tables and chairs and countertops...but overall it was a clean and comfortable stay for the price.
Paula
Stayed 1 night in Oct 2023
Response from Pam B. Front Desk Supervisor on Oct 18, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Atoka. It is always a pleasure to receive feedback. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
The ceiling in the bathroom was falling down above the toilet seat. Looked very unsafe! Asked for a reduction in the room rate and was told we needed to report this to Expedia! Going on record that the room rate for us should be reduced/refunded.
Barbara
Stayed 1 night in Oct 2023
Response from Pam B. Front Desk Supervisor on Oct 23, 2023
Thank you for the feedback, i did an extensive search and no where in our system does it show we had anyone with your name stay with us. I also personally checked every room we have in our hotel and NOT one has a falling down ceiling.
Nice room for the night. Breakfast was simple but good. Staff is very friendly.
LuAnne
Stayed 1 night in Oct 2023
Response from Pam B. Front Desk Supervisor on Oct 18, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Atoka. It is always a pleasure to receive feedback. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
Was easy to find and a nice quiet place on edga of town.
Nicholas
Stayed 1 night in Oct 2023
Response from Pam Burnes - Front Desk Supervisor on Oct 10, 2023
Thank you for the review!
10/10 Excellent
Terry
Oct 8, 2023
Terry
Stayed 1 night in Oct 2023
Response from Pam B. Front Desk Supervisor on Nov 4, 2023
Thank you!
8/10 Good
Samuel
Oct 6, 2023
Liked: Cleanliness, staff & service, room comfort
Samuel
Stayed 1 night in Oct 2023
Response from Pam Burnes - Front Desk Supervisor on Oct 10, 2023
Thank you!
4/10 Poor
Jeremy
Sep 30, 2023
Disliked: Property conditions & facilities
The door frame to the room was busted, making entrance, exit, and security a big issue. Also, the AC barely worked. The room stayed hot the entire night and the pillows were terrible. Two of the lamps also did not work.
Jeremy
Stayed 1 night in Sep 2023
Response from Pam B. on Sep 30, 2023
Thank you for the review,we are saddened to hear about your stay, we want all our guest to be happy during their stay. Please know we will be taking the appropriate steps to address the issues.
Staff was very helpful and professional. Room clean and comfortable. We found nothing wrong with the room or the staff. The absence of an ice machine on ground floor was inconvienent as i am disabled
Sue
Stayed 1 night in Sep 2023
Response from Pam Burnes - Front Desk Supervisor on Oct 10, 2023
Thank you for the review, we are sorry you were unable to locate the ice machine, The front desk would of more than happy to assist you. we hope to see you again in the future.
This was the easiest and best checking ever. The rooms are surprisingly clean and comfortable and updated. For the price you cannot beat this motel. Quite and nice.
Ivan
Stayed 1 night in Sep 2023
Response from Pam B. on Sep 30, 2023
Thank you for the review, we are pleased to hear you enjoyed your stay and we hope to see you soon.
I needed the room for one night of work in town. I was very pleased with the stay. The young woman on staff was very pleasant.
Jacklyn
Stayed 1 night in Sep 2023
Response from Pam Burnes - Front Desk Supervisor on Sep 20, 2023
Thank you for the great review, we are pleased to hear you enjoyed your stay, and we hope to see you again in the future.
8/10 Good
Nancy
Sep 7, 2023
Liked: Cleanliness, staff & service
Needs exterior spruce-up, better lighting in parking lot.
Nancy
Stayed 1 night in Sep 2023
Response from Pam Burnes - Front Desk Supervisor on Sep 12, 2023
Thank you for the feedback!
8/10 Good
Verified traveler
Traveled with family
Aug 30, 2023
Liked: Cleanliness, staff & service, room comfort
Clean, friendly, but old bldg.
The hotel was a very old building. Although it was clean, the chiped porcelain in tub, you thought was a spider everytime you walked in bathroom. The underside of 2nd floor walkway was missing big pieces.
The place could use a remodeling really bad.
Verified traveler
Stayed 1 night in Aug 2023
Response from Pam Burnes - Front Desk Supervisor on Sep 5, 2023
Thank you for the feedback, we will be addressing this issues and make any necessary changed.