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Reviews of Clarion Inn & Suites University Center

2.5 out of 5
Clarion Inn & Suites University Center
1577 S College St, Auburn, AL

Reviews

5.4
Rating 10 - Excellent. 73 out of 805 reviews" "
Rating 8 - Good. 163 out of 805 reviews" "
Rating 6 - Okay. 184 out of 805 reviews" "
Rating 4 - Poor. 170 out of 805 reviews" "
Rating 2 - Terrible. 215 out of 805 reviews" "

5.6/10

Cleanliness

7.2/10

Staff & service

4.2/10

Amenities

5.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

Vaughn, Catonsville

Disliked: Amenities, property conditions & facilities
No ice machine or computer access
Stayed 3 nights in May 2024

8/10 Good

Randolph

Liked: Staff & service
Check in was very easy. Gentlman at the front desk was very friendly.
Stayed 1 night in May 2024

2/10 Terrible

Andreas

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smells very old and the property needs major work. It should not be advertised the way it is on Expedia!!
Stayed 2 nights in May 2024

4/10 Poor

Nathalie

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Moldy. Property needs to be updated and repaired
Stayed 2 nights in May 2024

2/10 Terrible

Diana

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was uninhabitable. It was so dirty and unsafe that we could not stay. It was dark, abandoned, filthy, and smelly— in the rooms halls and common areas. The furniture inside was broken and outside was rotted out. We did not get our full refund and will be fiercely pursuing just that.
Stayed 2 nights in May 2024

2/10 Terrible

Jimmy

Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Louisa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Nathalie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not clean. Comforters and towels had spots. Ceiling falling apart. Moldy. But staff was very friendly.
Stayed 1 night in May 2024

2/10 Terrible

Hilary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia should take this hotel off its website immediately. The Clarion is not condemned but it should be. Doors busted in, mold on curtains/ windows, stains on linens, no water in pool that is trashed, vagrant in lobby bathroom washing up, smell of straight urine in bathroom, rooms smell mildewed and old, a/c in room broken, trash everywhere. The guy that checked us in was wearing a shirt that was dirty like he just changed his oil and used his shirt as a towel. They didn’t even argue or ask why when we said we couldn’t let our family stay there.
Stayed 1 night in May 2024

2/10 Terrible

Ross

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This had to be the worst property I’ve experienced. Looks deserted and is noticeably shabby. The pool was empty other than a couple inches of dirty debris-filled water. Also noticed the “workout” room had a note on the window saying it was closed due to Covid protocols…wasn’t that 2020? In my room it was very dated and felt warm, so I tried to turn on the air conditioner but it wouldn’t work. I fiddled around with it and then noticed some wires sticking out of the unit at the bottom, as well as a power cord. Laughingly, the cord wouldn’t stretch far enough to plug into the wall, so no air conditioning. I then noticed up high on the wall that the smoke detector was missing and just a few wires were sticking out of the wall. Feeling unsafe I went to the front desk and got moved to another room. After moving my stuff a few doors down I was excited to see the air conditioner worked and there was an operable smoke alarm! However, I then heard “Drip, drip, drip” coming from the bathroom sink. Unable to get the drip to stop I finally had enough, so I went to the front and demanded a full refund and found a new hotel!
Stayed 2 nights in May 2024

2/10 Terrible

Eric, Land O Lakes

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Collen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They used to be great and now it’s more like a low-end motel 6.
Stayed 1 night in May 2024

2/10 Terrible

Aleah

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Im very sorry for the inconvenience but I think i should receive a refund my room was dirty the couch had mold on it,the bathtub had a yellow stain in it,an it was a roach on my the bed. It was a bunch of dudes shouting at me as i was entering my room and i felt very uncomfortable. Again i am really sorry
Stayed 1 night in Apr 2024

2/10 Terrible

Melinda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I will be filing a dispute for a refund. I did not stay there. The property was nothing like described by your site. I checked in and went to the room the clerk assigned me. There was NO bed linens what so ever on the bed. Just a torn nasty mattress. NO A/C and the door looked like it had tried to be broken into before. I did not feel safe at all and of course was disgusted at the sight of the room. I have picture.
Stayed 1 night in Apr 2024

2/10 Terrible

philip

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Edward

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

keshia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place need to be inspected by the state! Im almost positive they will shut it down. This place is filthy inside and out!!
Stayed 2 nights in Apr 2024

2/10 Terrible

Lynn

Stayed 1 night in Apr 2024

6/10 Okay

Hayley

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Kallie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

James R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome. A hot breakfast was very good. Very clean very safe. Great location to the university. I would highly recommend it to anybody.
Stayed 2 nights in Mar 2024

2/10 Terrible

Noah

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Charles, Roswell

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The property is clearly unmaintained and owners are just letting it go. Trash, room doors kicked in, pool and gym closed “due to COVID”. Shower had no grout, just tiles stuck to wall with gaps in between.
Stayed 3 nights in Feb 2024

2/10 Terrible

Brad

Stayed 2 nights in Feb 2024

4/10 Poor

Bj

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Tracy

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in disrepair, pool is filthy and black, restaurant shut down and roof falling in, rooms are absolutely horrible with mold, bathroom stained, roaches in the tub, toilet not flushed, outlets not working and the smell...... Breakfast included was a joke. Coffee undrinkable and a sausage wrapped with a pancake was offered. This place needs to be shut down.
Stayed 1 night in Feb 2024

2/10 Terrible

Blair

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do NOT stay here with children. Not worth whatever money you will save. The largely empty hotel gave me pause when checking in late at night as a mom with 2 kids for a middle school robotics tournament the next day. Room was very run down, but I optimistically told the kids it was better than camping. Pets are allowed, and I heard large dog barking in adjoining room on right. At 1 AM, I could smell someone in next room on left smoking some untold substance. At 2AM, parties in left room started their “romantic” evening with each other like there was no tomorrow, shaking bed and crying out at length; noises passed through thin walls easily. Then they turned on an adult movie loudly to add to the event. Dog in adjoining room to right barked along. I turned up ac as loud as possible (despite being January) to muffle noises and hope elementary son not wake up. I was afraid to leave and enter desolate parking lot at 2 AM and afraid to bang on wall of couple who I could tell from smell were doing some kind of drugs. Worst hotel experience with children ever. Would rather have gotten up at 5AM and just driven to Auburn rather than spend the night in this disaster. Avoid, avoid, avoid.

2/10 Terrible

Julie

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating everything was done in a timel
Stayed 3 nights in Jan 2024

2/10 Terrible

Alex

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

ALESHIA LYNETTE

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This s shelter and this property has totally deceived Expedia. This place should be shut down by the health department. I took pictures of this deplorable conditions of this place. The towels were dirty, the tub was nasty and the cleaning lady left the previous person’s soap on the side of the tub, Even the bag for the dirty clothes had stains on it. The two chairs in the room has filthy and totally worn out. The carpet had stains everywhere. They went to junk store and bought the furniture and lamps. The curtains had stains on it. The bed sheets was dirty with stains. The light on the bathroom has so much dirt and insects in it. The toilet paper holder was rusty and dirty, There was no stopper for the tub and the sink stopper was broken; did not go up at all. After all of this nasty mess, they had roaches. I had kill roaches, because I don’t want to bring any of them back home with me. I have several pictures to provide, because I don’t want anyone else to stay in these deplorable conditions. I use Expedia all of the time and this was the first time this has ever happened. Totally Disgusting
Stayed 3 nights in Jan 2024

2/10 Terrible

Aaron

Stayed 1 night in Jan 2024

2/10 Terrible

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Dec 2023

4/10 Poor

Dan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Aleah

2/10 Terrible

Rachel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a king size bed and the lady gave me a key to a room with 2 double beds. Went back to see what happened and she told me it was the booking site, that they were out of king sizebed rooms. Okay fine, but why not tell me thats what happened before i went to the room? Seemed sketch, but I didn't push it. Got back to the room later in the night and someone was loudly singing smooth R&B?? Till like 3 or 4 am?! THEN in the morning, we were in a room facing the courtyard, where apparently EVERYTHING echoes. A family(?) with a young kid were hollering "come ONNN" started at 7 or 8am and didnt stop till we left at check out at 11. Which btw, the cleaning lady came and knocked on our door at 9am(no worries, that's the gig) and asked us if we were checking out?? Yes ma'am, in 2 hours, we didnt ask for a wake up call OR judgement?? Wack

2/10 Terrible

Katie

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location, old property that was looking rough. The room was clean.
Stayed 1 night in Dec 2023

2/10 Terrible

Julie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We killed a large roach within two minutes of being in the room. Someone had to use the toilet, and did not flush it. The floors were dirty and had cigarette burns in the carpet. The fire detector/smoke detector was ripped off the wall. The TV did not work. The hairdryer plug was busted open and wires sticking out. There were fentanyl test strips in the drawer next to the bed. Floor lamps were broken and leaning against the wall. Furniture was old and dirty, and had rips. The person at the front desk questioned why we needed a toilet plunger… The toilet was clogged and would not flush. Unfortunately we had to stay the night at this property because there was nothing available because it was a football game weekend. We paid $347 for this property for one night, and this should have been a property that was rented hourly. They advertised a two minute walk to the college and it was more of a 10 minute drive to the college. They advertised a restaurant and a bar and none of this was available. Completely disgusting and would not recommend anyone stay here.

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room stinks like a wet dog and there are cut toenails in the floor. It has not be cleaned.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay in this run-down inn
This is the worst hotel I have stayed in some time. We stayed 1 night for an Auburn game and paid an expensive price for this run-down place. The desk staff were friendly but everything else was negative. The property is in poor condition, and pool area is closed with no water in the pool. The room was outdated, poorly maintained, smelled bad, carpet in bad condition, towels worn and didn’t look clean, shower water wouldn’t shut off fully, switches on lamps didn’t work, and we even found a cigarette butt behind the nightstand of our non-smoking room. No way this should be rated 2.5 star hotel in my opinion. Beware.
Stayed 1 night in Nov 2023

2/10 Terrible

James

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here.
We were very disappointed in this hotel. Everything is very old and falling apart and nothing was clean. Our towels were ratty and stained. The sheets had stains. The shower/tub knobs are not even attached and fall off when trying to turn the water on. Half the plugs didn’t work. The floor was disgusting. For what we paid and for what the pictures show online, it’s very much false advertising. This place should seriously be reviewed by the Health Department and very likely needs to be shut down.
Stayed 1 night in Nov 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting. Room had clearly not been cleaned or updated. Do not stay here
Stayed 2 nights in Oct 2023

2/10 Terrible

Steven

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here
This was a business trip and my client arrived at the hotel prior to me and was checked in under my name. So I could not check in as me, then we had to fix it. Terrible start. The hotel is 1 star level, aged and in bad condition. The pool is empty and full of leaves and dirt, roaches in the room, outlets without covers, etc… time to condemn this place.
Stayed 1 night in Oct 2023

2/10 Terrible

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t !!!! Just Don’t !!!!
We attended the AU game and had booked this stay 3 months in advance. The price was rather high but I figured it was for gameday. Arrived at the property and it was filthy. Roaches , smelled moldy and the ceiling was flaking off in the floor. The night attendant was the only positive of the stay. He refunded our money.
Stayed 1 night in Oct 2023