Hi Lynn, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the spaciousness and location of our accommodations. We understand the value of having support when you need it, so we'd like to remind you and future guests that our virtual front desk is available 24/7 to assist with any inquiries or guidance you may need during your stay. We're always here to help make your experience as comfortable and convenient as possible. Looking forward to welcoming you back soon! Best regards, Team Kasa

Hi Taryn,We are thrilled to hear that your experience at Kasa was nothing short of perfection! Your positive feedback truly warms our hearts and motivates us to continue delivering exceptional service. We can't wait to welcome you back for another unforgettable stay! Thank you, Taryn!Best regards,Team Kasa

Hi Renee, Thank you so much for sharing your wonderful feedback with us! We are delighted to hear that you had a great stay at Kasa Lady Bird Lake Austin. Your positive rating motivates us to continue delivering exceptional experiences for our guests. See you back soon Best regards, Team Kasa

Hi Amanda,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Laura,Thank you for choosing Kasa Lady Bird Lake Austin. We're pleased to hear that you found the beds very comfortable and enjoyed the additional space, fully equipped kitchen, and washer & dryer in our apartments. We apologize for any inconvenience caused by the street noise you encountered during your stay. At Kasa, we strive to provide a comfortable and convenient experience for our guests. While we are not a traditional property, our professionally managed apartments offer the added benefits of extra space and the convenience of a fully equipped kitchen and washer & dryer. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Best regards,Team Kasa

Hi alyssa,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Esther,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi John,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Carly,Thank you for sharing your experience. We sincerely apologize for the confusion and inconvenience you faced during the check-in process. It's concerning to hear that the coordination with third-party services, in this case, Hotels.com, did not meet your expectations and caused delays. We understand how crucial clear communication and efficient processes are, especially for guests booking on short notice.We also regret to hear about your experience with the condition of the apartment, particularly the issues with fixtures, furnishings, and the presence of black mold around the tub/shower area. This is not the standard we aim for at Kasa, and we take your feedback very seriously. We have alerted our maintenance team to address these issues promptly to ensure the health and safety of our guests.We're continuously working to improve our partnerships and internal processes to provide a smoother and more enjoyable experience for our guests. We hope to have the opportunity to host you again in the future and provide you with the high-quality stay that Kasa is known for.If you have any further feedback or need assistance, please do not hesitate to let us know. Your satisfaction and well-being are our top priorities.Sincerely,Team Kasa

Hi Deion,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi TAMARA,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Anita,We're glad to hear that you had a great experience at Kasa Lady Bird Lake Austin. Thank you for your positive review! We appreciate your feedback and eagerly anticipate your return in the near future.Best regards,Team Kasa

Hi TYELISE,We're glad you loved our property and had a great experience. We appreciate your feedback regarding the towels and will address this issue to ensure a better experience for our guests in the future. We look forward to hosting you again at Kasa Lady Bird Lake Austin!Best regards,Team Kasa

Dear Lisa, We sincerely apologize for your disappointing experience. We hope our team had the opportunity to assist you with your concerns while you were with us. Based on your comments, it appears we did not have the chance to make things right. Thank you for bringing this to our attention so we can discuss it with our team and take the necessary steps to address the issues you pointed out.

Hi Erin, We're sorry you didn't have a comfortable stay due to the location of your room. While it may be convenient, we understand that there's constant activity nearby, which can be disturbing for some. We're pleased to inform you that we have rooms on the upper floors which we hope you will consider next time you stay with us!

Hi Brad, Please accept our sincerest apologies for the issues you experienced during your stay at our Kasa property. What you witnessed was unacceptable and is not a reflection of our standards. Our team has taken the necessary steps to work on the actionable points you shared regarding cleanliness. We appreciate you for giving our Guest Experience Team the opportunity to take care of your concerns. We hope you can give us another opportunity to serve you in the future. Thank you once again for your valuable feedback.

Dear Joe,We sincerely apologize for failing to meet your expectations during your stay. Thank you for mentioning the factors that require our attention. We regret being unable to turn things around for you while you were with us. We hope you can give us a second chance so we can make up for the things we missed and eventually earn your trust. We can assure you that we are constantly exploring ways to improve our products and services that will benefit our guests and increase satisfaction. Thank you for giving our tech-enabled hospitality a chance during your visit to Austin!

Hi Teresa,Thank you for your positive review and for sharing your tips on parking with other travelers. We look forward to having you back next time you're in Austin!

Thank you for bringing your concerns to our attention and allowing us to clarify our product and services. Our customers who choose to book through Hotels.com may have access to both companies' customer service support, depending on the assistance you require. We regret that you encountered issues with your room and that we did not have the opportunity to turn things around during your stay with us. Had we known about this, we would have been able to offer options that would have made your stay more comfortable. The concierge on-property is that of the building, and they directed you to Kasa since we manage the fob access to our properties. Based on your comments, we realize that our offerings may not be suitable for your travel needs, and we thank you for giving us a chance to serve you during your visit to Austin.

Hi Elizabeth, we are saddened to learn that our property failed to meet your expectations. Thank you for your honest feedback. Your comments shall serve as a source of learning for our team as we continue to improve our products and services. Hopefully, we can entice you to come back and visit us again in due time so we can regain your trust and redeem ourselves.

Dear Paul,Thank you for sharing the helpful and memorable points from your visit! We apologize for the confusion regarding parking. The only available option is the parking garage around the corner from our building, where you can pay by the hour or overnight. We can assure you that we are constantly exploring ways to improve our products and services that will benefit our guests and increase satisfaction. Hopefully, parking is an amenity we can offer our guests in the future!

Dear Jenna, we are very sorry to hear that we were unable to provide you with a relaxing and enjoyable experience during your visit. We acknowledge how frustrating your experience must have been dealing with a multitude of issues, and not getting the comfort that you expect from a place that should have felt like home. This is certainly not the level of service that we aim to uphold, and it’s not how we want you to remember us! We appreciate the details you provided regarding noise, cleanliness, and paint damage. We have shared your experience with the appropriate teams to ensure that the issues you pointed out are addressed accordingly. Thank you once again for your feedback.

Alexander, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

Ashley, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

Laci, Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa

Teresa, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

Maria, we're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa

Hi, Thank you for your response! We are so happy to hear that you enjoyed your experience with Kasa. We hope you have a wonderful day, and safe travels! Here to help,

Hi Lee, Thank you for your response! We are so happy to hear that you enjoyed your experience with Kasa. We hope you have a wonderful day, and safe travels! Here to help,