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Not up to the usual Mercure standard we are used to.
Lack of staff, small and part of the Ibis Hotel also not as we would have liked.
Room was small, however the breakfast was good.
However the Viaduct de Millau did go some way to making it all good which we would have not missed for the world
Tired old hotel - needs refurbishment urgently.
Staff were OK but spoke very little English.
Dirty carpets in Room. Good views of Milau Bridge and town. Need more pillows in the room. Sitting on Balcony was great.
We had a lovely room overlooking the old town. The hotel was very clean and the room was a bit different from the usual hotel room - which we really liked. Would definitely recommend this hotel.
Lesley
Stayed 1 night in Sep 2018
10/10 Excellent
Robert
Aug 27, 2018
Very nice stay over
Really nice hotel , friendly staff who helped with advice on restaurants for our nights stay in Millau as we were late arriving,
Rooms were clean and very well equipped. Breakfast was the usual continental but adequate.
the hotel was very clean and tidy the staff were exstreamly helpful the room was super we stay in france at least 6 times a year and this must rate as one of the best.
Good location as very near to the centre of Millau.Our room had a great view of the bridge. Breakfast expensive but of good quality. Car parking is available and not too expensive. Handy to explore both the town and the local area.
Welcoming reception dry friendly. Room is large and comfortable with a good bathroom. Shower in bath average. We used secure parking which worked well. Unfortunately no direct access from car park to hotel. And impossible to drop your bags off at hotel first because of narrow access road. Very good hotel location though as you are in the middle of the town
Nicholas
Stayed 2 nights in May 2018
6/10 Okay
Dan
May 12, 2018
Liked: Staff & service, room comfort
OK for short stay
I expect a bit more from Mercure, but this seems to be a conversion from a lower-budget type Ibis; room was not very well planned out, some cleanliness issues. Overpriced considering the general condition.
We were only one night here but we found the location to be central and close to restaurants in the downtown area. The room was comfortable and had a great view of the city, the cathedral, the suspension bridge, and the hills beyond.
Allison
Stayed 1 night in Nov 2017
8/10 Good
Verified traveler
Sep 29, 2017
Liked: Cleanliness, staff & service, room comfort
Friendly and very helpful staff, nice room. There's very little space outside the hotel, and where to park during check in isn't clear. Restaurants nearby aren't great, but a few minutes walk finds many more.
We chose Mecure Millau on short notice because of an adjustment in travel plans. Hotel was centrally located with plenty of restaurants & shops with walking distance, staff was wonderful -all we met were multi lingual. The hotel is older but well maintained and seemed to have multiple upgrades although their carpets are in DESPERATE need of replacing - it really detracts.
Parking is down the street for an additional charge & does not connect to hotel so schlepping luggage in the rain is not pleasant or easy if you have mobility issues. Breakfast buffet was good and for those Americans or Brits longing for scrambled eggs for breakfast - they have them. We would definitely stay again and since this was the 1st Mecure location we have stayed at would try another. If management is reading this - help with luggage would be HUGE !!!
Hotel was OK and staff very helpful. Car park is just down the street and secure - we left the MG with roof down.
Breakfast too expensive at 16 Euros per person so we bought elsewhere.
A hotel that was fine for the 1 night stay. friendly staff the room was clean. 10 min walk to the old part of town.
ian
8/10 Good
Queue, Western Australia
Oct 13, 2013
Liked: Cleanliness, staff & service, room comfort
great location
The hotel is a bit old and could do with updating however it was comfortable ideally located in the heart of townnear bars and restaurants clean,tidy and room's were spacious
Queue
6/10 Okay
ECD, beds
Aug 29, 2013
Liked: Cleanliness, room comfort
Lovely view.
Great to be able to look out at the mountains, view was splendid. Hotel was a bit tired but clean enough and had all ameneties you normally need such as tea, coffeee, hairdryer etc. Room was large and very comfortable. Bath was very rough in fact so much so that I lost the skin off my back when rinsing my hair!! Breakfast - plenty of this but fresh fruit was not fresh - brown and soggy!! Parking expensive too so was not really value for money. The same building housed the IBIS so maybe this would be a better option in terms of value for money.
ECD
4/10 Poor
Anne, Kent
Jul 31, 2013
Disliked: Staff & service
Good location
A good base from which to visit the Gorges du Tarn, Rocquefort etc. Hotel rooms did not match up to description. Staff friendly but not very helpful. Great view of the Millau Viaduct
Anne
8/10 Good
Robert 55, England
May 29, 2013
Liked: Cleanliness, staff & service, room comfort
Good stop over
Good hotel and clean/comfortable room. Needed a paint on the balcony but great view of the Millau bridge.
Robert 55
6/10 Okay
Verified traveler
May 14, 2013
Liked: Property conditions & facilities
Verified traveler
4/10 Poor
Verified traveler
Mar 30, 2013
Disliked: Staff & service
Millau Stay
No service Wi fi connection very poor for apple products hotel should not charge for parking- inconvenient and expensive-Hotel is overpriced for the ammentities towels like thin paper Hotel does not live up to their 4 star rating
This was a very centrally located hotel. No negatives apart from breakfast !!! The level of service was poor - not enough staff and a certain reluctance to replace empty serving dishes. When asked replacements did appear but with not much good grace. This was otherwise a really good hotel, centrally located and reasonable priced. Would recommend.
Centrally situated in Millau. Enclosed parking. Balcony had wonderful views over the area including the bridge.Friendly staff. Breakfast a little lacking in choice and rather below usual Mercure standard and crockery chipped.
Hotel only a very short walk from the Place de la Mandarous, the centre of this very nice little town. The reason I went to Millau was to visit the famous Viaduct and I had a marvelous view of it from my room. So ask for a room at the front of the hotel if you also go for this reason.
Receptionist was very welcoming and efficient and parking was in a secure garage 50 yards away.
I would stay here again and definitely recommend it to you.
Peter
8/10 Good
Eric
Traveled with partner
Dec 26, 2023
Liked: Cleanliness, staff & service, amenities
Eric
Stayed 1 night in Dec 2023
6/10 Okay
Jerome
Business traveler
Oct 12, 2023
Liked: Staff & service
Jerome
Stayed 3 nights in Oct 2023
8/10 Good
Philippe
Aug 21, 2023
Philippe
Stayed 1 night in Aug 2023
10/10 Excellent
Kees
Aug 9, 2023
Kees
Stayed 1 night in Aug 2023
6/10 Okay
Patrick
Business traveler
Jan 20, 2023
Liked: Cleanliness, room comfort
Hôtel bon pour séjourner. Mais pas pour se restaur
Hôtel bien placé.
Mais le petit bémol c'est le parking qui est payant et le service de restauration proposé n'est pas de qualité. J'ai commandé une pizza, mais à ma grande surprise c'est une pizza surgelés qui m'a été servi et non une pizza fait maison.
Hôtel annoncé 4 étoiles qui n’en vaut à peine 2 !mais avec le prix du 4 : pas digne de la chaîne Mercure…chambre très simple et complètement désuète et usée, climatisation inefficace et bruyante, seul l’emplacement est correct.
Hôtel standard vieillissant. Quelques rénovations seraient bienvenues. par ailleurs la Clim ne fonctionnait pas. L’isolation laissant à désirer il faisait une chaleur étouffante . Néanmoins le personnel très aimable nous a fourni une Clim mobile malheureusement trop bruyante pour la nuit. L’hôtel est cependant bien situé tout le centré ville est accessible à pied.
Sylvaine
Stayed 1 night in Jul 2022
6/10 Okay
Luc
Business traveler
Jun 17, 2022
Liked: Staff & service
Luc
Stayed 1 night in Jun 2022
Response from Kevin VITRAN on Jul 7, 2022
Monsieur,
Nous vous remercions d’avoir pris le temps de nous noter à la suite de votre séjour à l'hôtel Mercure.
Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.
Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.
De nouveau, nous vous remercions pour votre notation et espérons regagner votre confiance lors d’un prochain séjour.
Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.
6/10 Okay
christophe
Jun 13, 2022
Disliked: Cleanliness
pas un hôtel 4 étoiles
l'hôtel est correct dans les espaces communs mais la chambre n'est vraiment pas à la hauteur d'un 4 étoiles : moquette tachée et usée sur la presque totalité de la surface, baignoire dont l'émail est parti laissant une trace noire, pas de mini frigo ... ce n'est surement pas un 4* d'autant plus que le week-end précèdent nous étions au mercure de Blois qui est un vrai 4 étoiles à tous les niveaux - quel dommage - je ne recommande pas
christophe
Stayed 1 night in Jun 2022
Response from Kevin VITRAN on Jul 7, 2022
Monsieur,
Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à l'hôtel Mercure.
Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.
Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.
Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquée. Ainsi notre établissement est en cours de rénovation et lors de votre séjour, les chambres n'étaient pas encore rénovées. Elles le sont en partie à présent notamment au niveau des moquettes et des baignoires, deux points que vous soulignez. Nous sommes en finalisation quant à l'installation de minibar dans les catégories n'en bénéficiant pas à ce jour.
De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.
Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.
Il est situé plein centre, dans une tour année 80, mais le confort, l'accueil, la qualité des produits sont digne d'un Mercure. Nickel, je reviendrais.