“Avilla's best hotel”

Beautifully redone palace into an elegant hotel. My room was extremely quiet. I requested a non smoking room and the air was fresh and clean. IN Spain many hotels claims their rooms to be smoke free but you get plenty of cigarette smoke through the ventilation system. The personel was very pleasant and courteous. The indoor patio were you can have a drink or a light fare is a must.

“Ideal Avila location”

This hotel is located across from the cathedral making it the ideal place to stay for the Feast of St. Teresa of Avila since many of the festivities originate there. The hotel is a creative conversion of a medieval palace. Its enclosed atrium makes a lovely central space. The atrium's bar made a wonderful meeting place for our friends who were staying elsewhere and became our happy hour before dinner. We had an attic room which was charming and comfortable but had low eaves. Tall people would be better suited to a different type of room in the hotel. There's underground hotel parking which was great because you really don't need your car in Avila's tiny streets.

“"Hot" Time in Avila”

Arriving into Avila in late May when the temperature was over 90 degrees F., we looked forward to respite and a rest at this hotel. We were shown to our room which was the equivalent of a blast furnace; it hadn't been aired out and was over 100 degrees F. When we turned on the a.c. it wouldn't start, so we called down to the desk. We were informed that the buiilding-wide system had not been started because it was' too early' for a.c. Going down to the desk for clarification we were told that the hotel doesn't turn its a.c. system on that early in the year because "it's not necessary". Not necessary? Our room was unbearable. The others they offered us were as bad or worse. The front desk area and the room behind it was so hot that the staff had multiple fans going. But no fans were made available to guests. After repeatedly asking for fans, we were presented with one old fan like we were disrespectful, ungrateful children. The staff was rude and surly--probably because they were so uncomfortable, too. During our stay we asked repeatedly and regularly for the manager whom we were told was not available. Any hotel that decides when to turn on its a.c.system based on a calendar and not a thermometer or the well-being and comfort of its guests is NOT the place you want to stay!