Indoor pool, seasonal outdoor pool, free cabanas, pool umbrellas
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Reviews of Napa Plaza Hotel - Adults Only

4 out of 5
Napa Plaza Hotel - Adults Only
Archiepiskopou Makariou III, 12, Ayia Napa

Reviews

8.8

Excellent

Rating 10 - Excellent. 228 out of 458 reviews" "
Rating 8 - Good. 179 out of 458 reviews" "
Rating 6 - Okay. 39 out of 458 reviews" "
Rating 4 - Poor. 7 out of 458 reviews" "
Rating 2 - Terrible. 5 out of 458 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Nice staff and clean areas
Stayed 2 nights in May 2024
Response from Zorbas Konstantinos on May 16, 2024
Dear Mr. Curtis,Thank you for your 5-star rating! Our team works hard to provide a great experience, and it’s rewarding to know we’ve succeeded. We hope to serve you again! Warm Regards,Public Relations Officer

8/10 Good

Kristy, GRAND JUNCTION

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was very helpful when delayed luggage showed up. The property is beautiful. Very convenient to shopping/ and restaurants. Wish we could have stayed longer!
Response from Zorbas Konstantinos on May 16, 2024
Dear Mrs. Kristy,Thank you for your feedback! We're glad our reception team was helpful and that you enjoyed our property's beauty and convenient location. We hope to welcome you back for a longer stay next time.Best Regards,Public Relations Officer

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and friendly as aff. Ideally located right in the centre of town yet very quiet.
Stayed 7 nights in Sep 2023

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Joanne

Liked: Property conditions & facilities, room comfort
Stayed 11 nights in Sep 2023

10/10 Excellent

Mansoor M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel Was initially a bit dubious being in town / main street as opposed to beach side ; but amazing courtyard style design Amazing food ; great pool area Feels like a top notch hotel
Stayed 4 nights in Sep 2023

10/10 Excellent

Elie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is luxurious , the staff are great and friendly, the deluxe room is fantastic.
Stayed 3 nights in Jul 2023

10/10 Excellent

josh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Definitely get all inclusive
Stayed 5 nights in Jul 2023

6/10 Okay

Ama

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2023

10/10 Excellent

Samantha

Stayed 2 nights in Jul 2023

8/10 Good

Yusuf

Stayed 6 nights in May 2023

10/10 Excellent

Viktor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in the center of Napa
Stayed 2 nights in Apr 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a hotel in Ayia Napa which is situated around restaurants and shops galore & a few mins drive from the harbour - look no further! Napa Plaza is a beautiful all inclusive hotel with a number of restaurants, spa, gym, indoor and outdoor pool - better yet ADULTS ONLY! Receptionists are super friendly, helpful and always willing to help. Special shout to Mamia, she was exceptional - always greeted with a smile and in my opinion, the nicest hotel receptionist I've ever come across in my travels. When I arrived, I was greeted with a refreshing welcome drink and the helpful, yet amusing doorman Andreas (MC) took my bags to my room, which was kindly upgraded due to my gold Expedia status. Huge bed, decent sized bathroom with great views from the balcony (I had the superior room with balcony and pool view). Buffet for breakfast and dinner was delicious, a little repetitive at times but very good. Dinner reservations were to be booked in advanced on a booking system tablet at reception - very techy! Didn't use the gym but saw there was an adequate number of machines and weights. The indoor pool was very cold! Spa was really nice - they had discounted treatments during my stay so took advantage of having a deep tissue massage, which was sensational! Only small complaints would be that there wasn't enough sun loungers and the lunch menu could have had more options but otherwise, my experience at Napa Plaza was throughly enjoyable.
Stayed 5 nights in Sep 2022

10/10 Excellent

Kylie

Stayed 7 nights in Sep 2022

8/10 Good

KYRIAKOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is in the center so everything is walkable, the beach is just 5 min and there are plenty of restaurants around
Stayed 3 nights in Aug 2022

10/10 Excellent

Abdalla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really spent a very nice time at Napa plaza
Stayed 7 nights in Jun 2022
Response from Georgia on Aug 4, 2022
Thanks for your comments, we hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

8/10 Good

Ido

Stayed 4 nights in Jun 2022

10/10 Excellent

David

Stayed 3 nights in Jun 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled hotel
Fantastic hotel with exceptional staff, lovely relaxing stay in the middle of Ayia Napa. Inside the hotel was a chilled relaxing pool/bar area with nice low key music in the background. Ten minutes walk and you have a lovely harbour and beach. Overall great holiday will return
Stayed 7 nights in May 2022
Response from Georgia on Jun 10, 2022
We thank you for sharing with us and the wider online community your wonderful experience regarding your stay in Napa Plaza Hotel. It is very rewarding to hear that we made your stay memorable and that you felt welcomed. It was a pleasure having you here and we hope to see you again soon.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent two nights in this property and thoroughly enjoyed it. The rooms were very spacious and exceptionally clean. The air con was not the greatest. The rooms were very quiet - despite being near the clubland we enjoyed two good nights sleep. Bells from the nearby church could be heard early in the morning though. The staff were very friendly and gave us an information pack on check-in. The porter service was a nice touch, and as well as carrying the cases he also showed us around the room amenities and where to go for breakfast. As for breakfast, there was an amazing selection, cereal, pastries, cooked breakfast, yogurts, toast, cakes and hot/cold drinks. The cooked breakfast was not more warm than hot but other than that it was delicious.
Stayed 2 nights in May 2022
Response from Georgia on May 16, 2022
Dear Kevin, Thank you for your positive review! We are so happy you enjoyed your stay with us. Looking forward to welcome you again in the nearer future. Thank you!

10/10 Excellent

Kim-Anh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful, the staff were friendly and it’s situated in a convenient place. Highly recommend!
Stayed 4 nights in May 2022
Response from Georgia on May 16, 2022
Dear Kim, We appreciate the great rating you have posted and look forward to welcoming you back at Napa Plaza Hotel in the near future. Thank you!

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel only let down is it seems they spent all the money on everything else apart from the rooms you walk though reception and the pool area and think wow then to walk into the room and it was a bit of a let down more like a budget room and the a/c terrible
Stayed 4 nights in Apr 2022

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Apr 2022

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

10/10 Excellent

Anyuta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to stay in the same hotel next time :) very satisfied
Stayed 7 nights in Oct 2021

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

8/10 Good

Allan, Montreal

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The all inclusive option was good and very convenient, alcohol is only available until 23h00 and food until 21h30, which I would have preferred to be a bit more accessible at later times for the amount that was paid. The service was very slow for meals, waited 30-45 min after order before receiving anything. The pool area was very nice. The hotel is within walking distance to great restaurants and entertainment. The food included with the all inclusive dining options were great at the on site restaurants. Enjoyed my stay, though the service could be improved. I would have liked more alcohol available in room fridge being replenished, at least wines and beers.
Stayed 6 nights in Aug 2021

8/10 Good

richard

Liked: Property conditions & facilities
Small rooms I did not like the ac or shower, front desk is under staffed but they are nice and efficient. Checking time they need help
Stayed 4 nights in Aug 2021

6/10 Okay

georgios

Liked: Cleanliness, property conditions & facilities, room comfort
Mediocre
We had an 3 night stay as a couple. Positive - In a good location in the centre of the town. - Pool is a reasonable size. Negative - No covid restrictions what so ever in place. No staff wearing masks. No one had to show a safe pass to enter - A bit over priced for what is being offered - Very limited parking space ( was very hard to park at night ) - Could never find a sunbed for the use of the pool which for me was the reason of staying in a hotel to relax for a few days - Breakfast could be better
Stayed 3 nights in Aug 2021

10/10 Excellent

AraH, Cyprus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel excellent location and friendly staff.
Stayed 2 nights in Aug 2020
Response from Stavros - Marketing on Sep 8, 2020
Dear Guest, Thank you for choosing Napa Plaza Hotel and for taking the time to share your feedback following your stay with us. We are glad to note that you enjoyed our central location. Thank you also for complimenting our teams who are doing their utmost to ensure our guests' comfort. Your compliments have rewarded their efforts. We thank you for recommending our hotel and hope to see you again soon! Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Marketing on Oct 22, 2019
Dear guest, Thank you for visiting Napa Plaza hotel and for the five-star review. We are very happy to note you had an enjoyable experience with us. We look forward to welcoming you back to our hotel in the future. Kind Regards, Nicola Pilakouri - Marketing

10/10 Excellent

Verified traveler

Stayed 6 nights in Oct 2019
Response from Marketing on Oct 14, 2019
Dear guest, Thank you for visiting Napa Plaza hotel and for the five-star review. We are very happy to note you had an enjoyable experience with us. We look forward to welcoming you back to our hotel in the near future. Kind Regards, Nicola Pilakouri - Marketing

10/10 Excellent

SHLOMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location! Very nice hotel with perfect service.
Stayed 4 nights in Oct 2019
Response from Marketing on Oct 11, 2019
Dear guest, Thank you for visiting Napa Plaza hotel and for the excellent review. Thank you for complimenting the hotel's central location and customer service. All our teams indeed do their best to ensure the comfort of our esteemed clientele. We look forward to welcoming you back again to our hotel in the future. Kind Regards, Nicola Pilakouri - Marketing

8/10 Good

Mostafa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff are rude
Some of the staff in the restaurant get very rude. But, rooms are clean and very comfy. The pool is also clean and looked after. I stayed two distinct times and I have to say its a shame some of the staff spoiled my experience on both occasion that could potentially have been much better.
Stayed 3 nights in Oct 2019
Response from Marketing on Oct 10, 2019
Dear Mostafa, Thank you for visiting Napa Plaza hotel and taking the time to share your valuable feedback. We are happy to note you enjoyed the hotel rooms and pool area. On the other hand, we are dismayed and surprised to note your comment regarding our personnel, as it remains the main factor positively affecting our high rankings in guest reviews and holiday experience. We sincerely apologise if you had a negative customer experience. Needless to say, we would be delighted to welcome you again at Napa Plaza hotel. Kind regards, Nicola Pilakouri - Marketing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good moment!
We were really happy of our stay! The staff is really kind and helpful. The hotel is really comfortable, the bed is amazing, you can relax without any problem and enjoy your stay. We highly recommend the Napa plaza!
Stayed 8 nights in Sep 2019
Response from Marketing on Oct 7, 2019
Dear guest, We are very happy to note that your days in our Napa Plaza Hotel brought to you joy and satisfaction. Thank you for this visit and for noticing the efforts of each of our teams who is watching over every detail to ensure our esteemed clientele, including yourself, receive the very best. Thank you again for sharing your positive experience with other readers. Naturally, we would be delighted to have the pleasure of hosting you once again at the Napa Plaza Hotel. Warm regards. Nicola Pilakouri - Marketing

10/10 Excellent

Gafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2019
Response from Marketing on Oct 7, 2019
Dear Mr. Giorgianni, Thank you for visiting Napa Plaza hotel and for the excellent review. We are very happy to note you had an enjoyable experience with us. We look forward to welcoming you back to our hotel in the future. Kind Regards, Nicola Pilakouri - Marketing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Marketing on Oct 4, 2019
Dear guest, Thank you for visiting Napa Plaza hotel and for the five-star review. We are very happy to note you had an enjoyable experience with us. We look forward to welcoming you back to our hotel in the future. Kind Regards, Nicola Pilakouri - Marketing

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Very nice place to stay in during your vacation, but expensive compared to other places in Aya Napa.
Stayed 6 nights in Sep 2019
Response from Marketing on Oct 4, 2019
Dear guest, Thank you for visiting Napa Plaza hotel and taking the time to share your feedback. We are very happy to note you enjoyed your stay with us. We do believe our prices are reasonable for hotel-based bars and restaurants. We hope to see you again soon. Kind Regards, Nicola Pilakouri - Marketing

10/10 Excellent

Itamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at this hotel about 5 nights. Excellent hotel. Great area close to the bars and everything. The pool is very nice and comfortable. The room was very nice and clean. The roomservice doing great job. Defently I will come back to this hotel
Stayed 5 nights in Sep 2019
Response from Marketing on Oct 4, 2019
Dear Itamar, Thank you for visiting Napa Plaza hotel and for sharing your excellent feedback with other readers. We are very happy to note you had an enjoyable experience with us. We look forward to welcoming you back to our hotel in the future. Kind Regards, Nicola Pilakouri - Marketing

2/10 Terrible

Yoni, Tel Aviv

Disliked: Amenities, property conditions & facilities
Overpriced, old refurbished hotel. They have to invest a lot in rooms condition. I booked a deluxe room with a terrace. What mistake was to book this hotel. First, on arrival, I noticed that air conditional is barely working. I asked reception to check it. After half hour technician come to room and said that he fixed the problem and in 30 minutes it will work properly. I gave it 1 hour but nothing changed. It's still was very hot in the room. When I talked again with the reception they said that technical already went home and there is nothing they can do. When I asked to change the room - I got an answer that the hotel is fully booked and, again - "There is nothing we can do". They gave me a fan (very noisy) to survive a night. When I decide to get a shower - the pressure of water was very low. It was really hard to wash my head... At the morning I ask reception if there is anything they can do about air condition and water pressure and they ensure me that they will fix it. At the evening, when I arrived at the hotel, it stays the same. Nothing worked. In general, the room was very old. The furniture is cracked and full of scratches.
Stayed 3 nights in Sep 2019
Response from Marketing on Oct 2, 2019
Dear Mr. Yonatan, Although this is not the type of review we enjoy receiving we would like to thank you for taking the time to advise us of your recent stay with us. Guests' comments at our hotel are most welcomed as our philosophy is based on the encouragement and endorsement of constructive criticism which we believe may help us improve our guest satisfaction. We have noted all the concerns mentioned above and we sincerely apologize for any inconvenience occurred during your stay with us. Kindly be reminded that we gave you the fan only to survive the first night, as it seemed to be a problem with the specific A/C unit in your room, and the next day we offered you to change into another room of the same type, which you refused to as you preferred the first room. All employees are trained to do anything possible within their power to find proper solutions and make our guests' stay as happy and memorable as possible. We sincerely apologise for all the inconvenience and we hope you will provide us with the opportunity to do our utmost to reach your expectations during a future visit. Yours sincerely, Nicola Pilakouri - Marketing

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2019
Response from Marketing on Sep 16, 2019
Dear guest, Thank you for visiting Napa Plaza hotel and sharing your feedback with other readers. We hope to see you again soon. Kind Regards, Nicola Pilakouri - Marketing

8/10 Good

KB, San Francisco, CA

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location in the heart of Ayia Napa, all the restaurants and bars are right outside. There’s a club crawling street right next door where all the clubs have different themes (pirates, titanic, castle, etc.) The pool was clean, staff is very friendly! Cocktails are great, and they’re very affordable. They offer free breakfast which has a huge variety of things to consume! The room was spacious, and the bed was comfy. What wasn’t so good was that this hotel has a lot of bugs. We found 2 roaches in our room, and there was 1 crawling behind the mirror that we couldn’t completely squash. There were roaches crawling around in the lounge public areas (on the chairs, under the table...). Was pretty disgusting. I think they can do better with pest control. The other point that wasn’t great is the cleanliness of the room/bathroom, we would walk barefoot and see our feet getting darker right after shower. And see some dust and debris that we had to dust off of our feet.
Stayed 5 nights in Sep 2019
Response from Marketing on Sep 10, 2019
Dear guest, Thank you for taking the time to advise us of your recent stay at Napa Plaza hotel. To begin with, we sincerely apologize for the problem mentioned and I assure you that it is not a good representation of what we want to provide to our guests. As we live in a hot country, it is a possibility to encounter difficult situations, such as ants or cockroaches, which are sometimes also attracted by food or sweet leftovers. In order to deal with this problem with the highest effectiveness, we have a weekly scheduled pest control. Please note that if you had mentioned your concerns during your days here, we could have done anything within our power to sort them out. On the other hand, we are pleased to note you enjoyed our central location, friendly personnel, pool area and breakfast buffet. We hope that, despite your negative experience, you will give us another opportunity to prove our first class service. Thank you again for honouring us with your stay. Kind regards, Nicola Pilakouri - Marketing

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are fantastic, always willing to go that extra mile to make sure our holiday is perfect. The hotel was lovely and the junior suite was perfect. The only negative was the smell in the corridor outside the room, don’t know what it was or if it is always there but it was present throughout our stay.
Stayed 2 nights in Sep 2019
Response from Marketing on Sep 6, 2019
Dear guest, Thank you for visiting Napa Plaza and sharing your positive experience with other readers. Thank you for noticing the great efforts of our dedicated personnel. All our teams are proud and thankful to read your compliments. We have noted your comment regarding the corridors and will surely forward it to the executive housekeeper to address the issue. We are looking forward to your next visit. Warm regards, Nicola Pilakouri - Marketing

2/10 Terrible

Verified traveler

Stayed 4 nights in Aug 2019
Response from Marketing on Aug 30, 2019
Dear guest, Thank you for your visit and feedback. We are dismayed to note your experience with us has left you unsatisfied. We would appreciate to learn your concerns in order to be able improve upon our weaknesses. Thank you, Nicola Pilakouri - Marketing

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I liked the many hospitality area it had and the different variety. I did not like when I was Trying to sleep at 2am the downstairs Japanese bar could be heard in our room and the tv would be shaking
Stayed 3 nights in Jul 2019
Response from Marketing on Jul 30, 2019
Dear valued guest, Thank you for visiting Napa Plaza hotel and taking the time to share your positive feedback. We are happy to note you had an overall enjoyable experience with us. We are dismayed to note you could not sleep well in the night due to the outside noise - let us express our apologies for this. However, we could have found a proper solution for this if you had let our team know about it during your stay with us. Naturally, we would be delighted to have the pleasure of hosting you once again at the Napa Plaza Hotel. Needless to say, we shall do our utmost to try to live up to your expectations more this time. Warm regards, Nicola Pilakouri - Marketing

10/10 Excellent

Mounir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exellente
Stayed 3 nights in Jul 2019
Response from Marketing on Jul 23, 2019
Dear guest, Thank you for visiting and excellently rating Napa Plaza hotel. We are very happy to note you had an enjoyable experience with us. We wish to see you again in the near future! Kind Regards, Nicola Pilakouri - Marketing