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Reviews of Holiday Inn Express Hotel & Suites Bad Axe, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Bad Axe, an IHG Hotel
55 Rapson Ln W, Bad Axe, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 326 out of 493 reviews" "
Rating 8 - Good. 125 out of 493 reviews" "
Rating 6 - Okay. 24 out of 493 reviews" "
Rating 4 - Poor. 10 out of 493 reviews" "
Rating 2 - Terrible. 8 out of 493 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
No issues in any way
Stayed 2 nights in Apr 2024

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and well maintained.
Stayed 1 night in Apr 2024

10/10 Excellent

Julia M Van

Liked: Cleanliness, staff & service, property conditions & facilities
—
Stayed 1 night in Apr 2024

10/10 Excellent

Barbara

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and welcoming the room was clean bed was comfortable we had a great stay
Stayed 1 night in Mar 2024

2/10 Terrible

Ashley

Liked: Staff & service
Disliked: Property conditions & facilities
Our room was on the second floor and the elevator was very unsteady we got a room with a jetted tub it didn't drain on its own had to remove plug pulse black mold on the wall the pool was over crowded and hot tub was not very warm and all's we got was I will let maintenance know no way to try and make it right we all woke up sniffing and sneezing will not be going back
Stayed 1 night in Feb 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Clayton

Traveled with family
Liked: Cleanliness, room comfort
bad axe stay
Our stay was great, the only complaint we have is we kept smelling either a skunk smell or pot smell in our room when we returned at night to go to bed. It took a while for it to go away. I kind of think someone in a nearby room was smoking pot!!!
Stayed 2 nights in Jan 2024

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new everything, clean as can be, courteous desk folks, all happy.
Stayed 1 night in Jan 2024

10/10 Excellent

Crisostomo

Liked: Cleanliness, property conditions & facilities, room comfort
Very pleasantly surprised and definitely worth the money. The hotel was in a good location, very clean, and staff was very friendly; breakfast was included. We will definitely be back in the summer.
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the pool and hot tub area. All the staff where super friendly and helpful.
Stayed 1 night in Nov 2023

6/10 Okay

Kneisler

Traveled with family
Liked: Property conditions & facilities
Front desk person was very differant didn’t tell us breakfast time refused to give us a receipt said we booked thru Expedia so we couldn’t get a receipt from them said they didn’t even know the room charge . Probably won’t stay in this hotel again .
Stayed 1 night in Nov 2023

10/10 Excellent

JOE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was very clean. bed is very comfy.
Stayed 1 night in Nov 2023

10/10 Excellent

victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly desk.
Stayed 1 night in Oct 2023

10/10 Excellent

Dmitriy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sotirios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Carol

Stayed 1 night in Oct 2023

8/10 Good

Frank

Stayed 1 night in Oct 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

renee

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has been updated since last time we stayed there and it's 100 times better!
Stayed 1 night in Oct 2023

8/10 Good

Bobbi

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The reason for low stars is that in the pool area several of the sliding doors where open and large holes in screens . When asked why they were where in despair - manager said pool area was very warm and screen doors were left open - when questioned about holes in screen - screen door on back order! Go to Home Depot !
Stayed 1 night in Sep 2023

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean and Great Customer Service
Stayed 1 night in Sep 2023

6/10 Okay

Amy

Liked: Property conditions & facilities
Not so Smart TVs
Hotel is pretty. Room ok. Hotel TVs don't have wifi.
Stayed 1 night in Sep 2023

10/10 Excellent

Terra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff… very helpful and friendly. Clean and comfy room!
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Melanie

Traveled with family
Liked: Amenities
Clean
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, if your sense of smell is not good
Checking hotel before wedding party stays in December. Facility is convenient, room/suite very nice setup, service as expected. But - we could not get rid of musty smell in our rooms, even running vent fan all night. That was unpleasant.
Stayed 1 night in Sep 2023

10/10 Excellent

Nathen

Stayed 2 nights in Sep 2023

4/10 Poor

Robert

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Booked for 2 nights with a late arrival on the 1st day. Checked in a 4am after driving 600 miles. At 830am they started calling and calling my cell at 930 they called the room phone waking me up with little rest. Made us get up and move our stuff to another room. Then on our checkout day, room service was beating on our door (once again waking us up) to clean the room. If checkout is 11 then why are they interrupting our rest. Not to mention slamming doors and talking in the hallway between employees. My input would be, dont bother any guest EVER before checkout.
Stayed 2 nights in Sep 2023

8/10 Good

Fernanda

Stayed 2 nights in Sep 2023

10/10 Excellent

Larisa

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved our stay. The hotel was super clean, the breakfast was super nice and we checked in before 3 pm with no problems.
Stayed 1 night in Sep 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Kathy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean Comfortable beds and pillows.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good stay
The beds were comfortable and the room was spacious. There was some hotel wear and tear, but nothing that would cause me not to stay again. I don’t know that the price was worth it, but there aren’t really any other options in the area. Check-in clerk was not friendly, but the breakfast staff was great. Hotel breakfast but good selection and stocked well.
Good sized room
Nice place to put luggage and I always love hooks like this for purses, backpacks and such
Good size shower
Nice to have a microwave in the room
Stayed 1 night in Aug 2023

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love staying here. The staff and housekeepers, food staff Kim were amazing and very attentive to our needs. We can’t wait to be back in 4 months. The queen suite is perfect size for our family of 4 along with our daughter and friend. We visit my oldest every 4-6 months so to make this feel like home while we are there is just what we need.
Stayed 3 nights in Aug 2023

8/10 Good

Brenda, Grand Blanc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were super comfortable, breakfast was very good with lots of choices, pool was fun for granddaughters, but needs some TLC. Staff was friendly. Room was very clean. Air condition unit could use a new filter or something - it stunk really bad, had to buy air freshener to try and make room smell better. A bit expensive.
Stayed 2 nights in Aug 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

harmony

Clean room and very nice staff.
Stayed 2 nights in Aug 2023

8/10 Good

vanessa

Traveled with partner
Liked: Staff & service
Good
Stayed 2 nights in Aug 2023

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Holiday inn does an excellent breakfast and the rooms are very nicely maintained/updated.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Phil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional.
Stayed 4 nights in Jul 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very nice clean hotel. The lady working breakfast was really friendly and cheerful. Perfect stay, no complaints.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay. Bed was great.Directions for the TV confound me but it didn't matter. One comment: A nightlight or dimmer in the bathroom would be great. Leaving the bathroom light on full blast mirrored right on to the bed. Many people get up during the night and in a strange setting, total darkness isn't safe and the bright light is annoying,
Stayed 1 night in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had was very comfortable and just a short drive from Port Austin, where others in my family were staying. There happened to be a couple of enthusiastically loud wedding parties on the night I was there, but things quieted down a little after 10:00, so that was fine.
Stayed 1 night in Jul 2023

10/10 Excellent

crystal, Apache junction

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jul 2023