4/10 Poor
Vichell
Traveled with partner, Traveled with family
Jun 18, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were unprofessional, often busy on devices despite standing at the desk for a few minutes, this happened on different occasions. they will not even look up to acknowledge you unless you say something first, not even “hello” or “one moment please” so you are left standing there with no signal that they are aware of your presence. when they do provide service it’s with such attitude that you feel you are inconveniencing them. the room smelled like mold. The bathroom smelled putrid of old sewage pipes, the tiny vent fan inside the bathroom does not run. The shower & the bathroom door handle was rusty. When this issue was brought up to the staff, we asked for any solution - even an air freshener would’ve helped, it was ignored. The extra blankets in the room closet had various stains. Even found a coarse hair in the sheets that did not match any of our own hair, it looked like a pubic hair to be honest - which is startling and disgusting, as it was not the only hair found among the sheets. The whole door and frame will quiver when opening and closing the door. Breakfast is over priced, 10 monat/person. For the price we paid per night of stay it was absolutely not worth it. I could never stay here again even if you paid me, I would caution any travellers booking here to reconsider. For the same price we had an complete opposite experience at Miraj hotel about 15mins away. The hotel was clean and well kept, the staff at Miraj were always friendly and accommodating.
Vichell
Stayed 2 nights in Jun 2024
