Called the property twice a week in advance to request upper floor. They said they were sold out on the night of my arrival, and also would not be giving me the king bed I requested. Front desk staff provided ZERO info about the property, complimentary breakfast, shuttle services, or that you must request cleaning. In addition, limited cooking supplies were available, used box of tissues, torn carpet, tv with a purple screen, and terribly unfriendly staff aside from Carol McClosky (sp),