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Kind and courteous staff, along with well kept rooms. Excellent experience, would highly recommend.
Taylor
Stayed 1 night in May 2024
Response from Catering Sales Manager on May 6, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Response from Catering Sales Manager on May 1, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Response from Catering Sales Manager on Apr 29, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
10/10 Excellent
lynn
Apr 10, 2024
Liked: Property conditions & facilities
lynn
Stayed 3 nights in Apr 2024
Response from Catering Sales Manager on Apr 12, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
The hotel as really clean and nice. The staff was great! The rooms were clean and very nice! The only issue I have was that the pool and hot tub only open from 5-10 on the weekdays and weird hours on the weekend with it being closed for many hours for no reason! I was very disappointed that we couldn’t use the hot tub or the pool most of the day!
Samuel
Stayed 1 night in Apr 2024
Response from Catering Sales Manager on Apr 9, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
10/10 Excellent
Jason
Apr 3, 2024
Jason
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on Apr 5, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Response from Catering Sales Manager on Apr 2, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
10/10 Excellent
Jennifer
Mar 26, 2024
Jennifer
Stayed 1 night in Mar 2024
Response from Catering Sales Manager on Apr 16, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Response from Catering Sales Manager on Mar 18, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
10/10 Excellent
Gina, Richmond
Mar 16, 2024
Gina
Stayed 1 night in Mar 2024
Response from Catering Sales Manager on Apr 5, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
The staff did not clean my room on one day and we're not able to explain why. I was a bit disappointed.
Michelle E
Stayed 5 nights in Mar 2024
Response from Catering Sales Manager on Mar 18, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Response from Catering Sales Manager on Mar 18, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Response from Catering Sales Manager on Mar 7, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
2/10 Terrible
Tiffany
Mar 4, 2024
Tiffany
Stayed 1 night in Mar 2024
Response from Catering Sales Manager on Mar 24, 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
10/10 Excellent
Rebecca
Mar 4, 2024
Rebecca
Stayed 1 night in Mar 2024
Response from Catering Sales Manager on Mar 5, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
All elevators were down except one. It was ghetto noisy people in the pool. No supervision. Worse experience ever.
Lakyia
Stayed 1 night in Mar 2024
Response from Catering Sales Manager on Mar 4, 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
4/10 Poor
Linda, Murrieta
Mar 3, 2024
Linda
Stayed 1 night in Mar 2024
Response from Catering Sales Manager on Mar 24, 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
Hotel is great one of my local favorites, one set of their elevators are down so it made getting up and down a long crowded process.
Shawn
Stayed 1 night in Feb 2024
Response from Catering Sales Manager on Feb 29, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
10/10 Excellent
James
Traveled with partner
Feb 19, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We switched rooms because the heat in our original room wasn't working. They accommodated us immediately.
James
Stayed 1 night in Feb 2024
Response from Catering Sales Manager on Feb 19, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
2/10 Terrible
JERMAINE, PHILADELPHIA
Traveled with family and small children
Feb 18, 2024
Liked: Amenities
Paid for a double bed and was told expedia sent infj for King. I showed my confirmation for double beds, receptionist said it was on expedia. Also this room was on the website for$20 cheaper. I want my $20 back.......
JERMAINE
Stayed 1 night in Feb 2024
Response from Catering Sales Manager on Feb 19, 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
10/10 Excellent
Richard
Feb 17, 2024
Liked: Cleanliness, staff & service
Richard
Stayed 3 nights in Feb 2024
Response from Catering Sales Manager on Feb 19, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
The hotel is very big and bright. Everything was clean and the staff was very friendly. Breakfast was delicious and happy hour was amazingly fun. The only issue was our sink was backed up in the kitchenette but we didn’t notice until the day we left. Also our phone didn’t work so we couldn’t order room service.
Melissa
Stayed 2 nights in Feb 2024
Response from Catering Sales Manager on Feb 16, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
The elevators were not working well, some were out of order. The indoor pool was cold and dirty. Clumps of hair floating in it. The gym temperature was hot.
The breakfast was wonderful! Staff was wonderful. Our room was clean.
Charity
Stayed 1 night in Feb 2024
Response from Catering Sales Manager on Feb 12, 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
Response from Catering Sales Manager on Feb 12, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Clean and updated. Staff is very friendly. Nice hotel for a short or long-term stay.
Deborah
Stayed 1 night in Feb 2024
Response from Catering Sales Manager on Feb 12, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Response from Catering Sales Manager on Feb 5, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
10/10 Excellent
Dora
Feb 2, 2024
Dora
Stayed 2 nights in Jan 2024
Response from Ca on Feb 5, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
The hot tub for adults was overturned by little children and very unclean. The staff was not attentive to my complaints. I did not enjoy my night.
nahtisha
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on Jan 29, 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
Couldn’t adjust thermostat, it started at 69. Shower (handicapped room) put water all over the floor. Room clock not set back. I shouldn’t have relied on it.
Bruce
Stayed 2 nights in Jan 2024
Response from Catering Sales Manager on Jan 26, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
4/10 Poor
Scott
Jan 21, 2024
Scott
Stayed 2 nights in Jan 2024
Response from Catering Sales Manager on Feb 12, 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
8/10 Good
Tiffany
Traveled with family
Jan 21, 2024
Tiffany
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on Jan 26, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Response from Catering Sales Manager on Jan 26, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Response from Catering Sales Manager on Jan 16, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Response from Catering Sales Manager on Jan 16, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
10/10 Excellent
Wykee Zaheim
Jan 15, 2024
Liked: Amenities
Wykee Zaheim
Stayed 2 nights in Jan 2024
Response from Catering Sales Manager on Jan 16, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
2/10 Terrible
Leslie
Jan 15, 2024
Leslie
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on Feb 5, 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
Everything was good the coach bed didn’t work so we had to be moved to another room other wise it was good
Antoinette
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on Jan 15, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
6/10 Okay
Verified traveler
Jan 7, 2024
Liked: Cleanliness
Disliked: Room comfort
Room was cold. The thermostat on the wall was misleading. It did not control the room temperature.
Breakfast was very good, but again, the space was cold.
Verified traveler
Stayed 3 nights in Jan 2024
Response from Catering Sales Manager on Jan 8, 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
6/10 Okay
Lynette
Jan 4, 2024
Liked: Cleanliness, staff & service
Lynette
Stayed 3 nights in Dec 2023
Response from Catering Sales Manager on Jan 8, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Overall, everything was great!
Rooms were spacious, great location near restaurants, and good breakfast
john w
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on Jan 8, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Convenient location. Plenty of eateries nearby
You pay&12/ night for parking outrageous
Robert
Stayed 1 night in Jan 2024
Response from Catering Sales Manager on Jan 4, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
10/10 Excellent
Annie
Traveled with family and small children, Traveled with group, Traveled with family
excellent happy hour and breakfast good service perfect and clean
Annie
Stayed 1 night in Dec 2023
Response from Catering Sales Manager on Jan 4, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Response from Catering Sales Manager on Jan 2, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Response from Catering Sales Manager on Jan 2, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
10/10 Excellent
Aarika
Dec 27, 2023
Aarika
Stayed 2 nights in Dec 2023
Response from Catering Sales Manager on Jan 2, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
Cold water one day, Site should have offered complementary night as there was not hot water. A self pay colleague was offered a free night. Can Expedia refund a night to our account?
Jay
Stayed 3 nights in Dec 2023
Response from Catering Sales Manager on Jan 2, 2024
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
6/10 Okay
Lloyd
Dec 27, 2023
Lloyd
Stayed 3 nights in Dec 2023
Response from Catering Sales Manager on Jan 2, 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!
We were disappointed with our 3-day stay this time and we stayed here several times over the last years. No room service the first day and at our last day no hot water to take a shower. On day of arrival there was a condom right outside of our hotel room door, disgusting. Another bummer is that they started charging 12$ per day for parking. Three quarters of the lot was empty. We got compensated with HH points (the equivalence of 1 night) for our not so great stay but still I will hesitate to go there again as a Hilton honors member
Verified traveler
Stayed 3 nights in Dec 2023
Response from Catering Sales Manager on Dec 27, 2023
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
4/10 Poor
Janai
Dec 24, 2023
Disliked: Property conditions & facilities
Bugs in room disappointing
Janai
Stayed 2 nights in Dec 2023
Response from Catering Sales Manager on Dec 27, 2023
Thank you for taking a moment to share your experience with us. We are very sorry for the issues you encountered with your stay. We are better than this! We hope you will give us a second chance to exceed your expectations in the future!
Response from Catering Sales Manager on Dec 27, 2023
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay with us at the Embassy Suites and appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back in the future!