Ratings based on 790 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Excellent

Posted Aug 29, 2014
Service is superb. The location is perfect as visitors can enjoy many activities at the Inner Harbor.
Comment from Hotel Management
Aug 30, 2014 by Steve, Hotel Management
We are so glad you enjoyed your stay at the Royal Sonesta Harbor Court Baltimore! We appreciate your warm comments about the great service provided by our amazing team, as well as your description of our ideal Inner Harbor location. We hope you'll return soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2014
Excellent experience can't wait until the next vacation to stay there again!
Comment from Hotel Management
Aug 29, 2014 by Steve, Hotel Management
Wow--it doesn't get any better than this! Nothing says more about your great experience staying with us than stating that you can't wait to come back! Thank you for sharing your great experience with so many others--we look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2014
FIRST CLASS HOTEL AND STAFF. HOTEL IS IN GREAT LOCATION.
Comment from Hotel Management
Aug 27, 2014 by Steve, Hotel Management
Thank you for a terrific five-star review! We appreicate your comments about our ideal location as well as our amazing staff. We hope you'll join us again when your plans find you returning to the Inner Harbor!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Pros: The location and cleanliness.
Location: The harbor is very close as well as the shops and the aquarium.
We enjoyed our stay at the Royal Sonesta. The location is great! It very close to everything. There is a coffee shop in the hotel that we really enjoyed. Everyone was very nice.
Comment from Hotel Management
Aug 28, 2014 by Steve, Hotel Management
We are so glad you enjoyed your stay. We really love Formula Espresso, our great lobby coffee shop featuring Illy branded coffees. Illy is Europe's favorite coffee brand for good reason! We also feature a Keurig with a selection of k-cups and teas in every guestroom! Thank you as well for the great comments about our ideal Inner Harbor location! We hope you'll join us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by the inner harbour

Posted Aug 21, 2014
Pros: Excellent location close to main restaurants, ball park and football stadiums.
Cons: Parking was expensive, but that seems to be the norm for Baltimore.
Very friendly staff. And attentive service. Good indoor pool and facilities.
Comment from Hotel Management
Aug 23, 2014 by Steve, Hotel Management
On behalf of our entire team, we thank you for staying with us and for leaving such great feedback for other potential guests to see what we are all about! Our amazing team is renowned for providing genuine, personalized service and we are glad that our team left a positive impression with you. Thank you as well for your comment about our indoor saltwater pool that offers spectacular views of downtown Baltimore, including Oriole park at Camden Yards. We hope you'll come see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2014
Everything was wonderful except they started doing construction at 7:30 in the morning on a nearby room. We didn't Arrive until after midnight the previous evening so the early wake up call wasn't enjoyed. Staff was wonderful and the rooms were impecably clean.
Comment from Hotel Management
Aug 25, 2014 by Steve, Hotel Management
We are sorry to hear that you were awakened early, but also glad to read that overall you enjoyed your stay thanks to the efforts of our terrific housekeeping team as well as the genuine, personalized service received from our other staff. There is not currently any construction taking place--in fact, we will begin an extensive renovation of the entire hotel in December, so we're not sure what happened to awake you. Unless there's an emergency, we try to hold off on routine maintenance that would possibly cause a disturbance to nearby rooms until 10:00 am each day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Aug 20, 2014
The hotel was amazing. They upgraded us to a harborfront hotel room and it was just incredible. We're planning on going back in another month. I hope we can get the same room. Very clean very accommodating
Comment from Hotel Management
Aug 25, 2014 by Steve, Hotel Management
Thank you for the great feedback! We are always happy to hear that our staff was able to do something just a bit extra that left you feeling great about your experience with us! Regarding your next trip, we hope to do something fun again to make for another great experience. We really appreciate that you will be coming back so soon after your recent visit! See you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2014
Overall pleasant experience. The staff was friendly. The hotel was right across the Inner Harbor.
Comment from Hotel Management
Aug 24, 2014 by Steve, Hotel Management
We are so glad that you enjoyed staying with us, and we thank you for sharing your comments with so many others! We appreciate that you highlighted our ideal location within steps of the National Aquarium, Maryland Science Center, and Harborplace. We are also within a quick walk from Oriole Park at Camden Yards and M&T Bank Stadium. Thank you as well for taking the time to mention that our amazing staff left a lasting impression on you. We look forward to hosting you again soon!
4 out of 5
Recommended
for Couples
by A verified traveler

NICE HOTEL NEAR THE INNER HARBOR

Posted Aug 18, 2014
Pros: It was near the Harbor.
Cons: Communicating more about the incidental charge ahead of time added to your credit card. We thought the staff overcharged us.
Location: Tons by the Inner Harbor!
We decided to do a spur of the moment overnight anniversary adventure. We found this place and had a great time. The Lounge staff were amazing more than anything in my opinion. The hotel was beautiful but a little challenging in getting around from the parking garage..lol. We spent the evening on the harbor but the best thing was, we didn't have to drive anywhere so that was the nice thing about it.
Comment from Hotel Management
Aug 25, 2014 by Steve, Hotel Management
Thank you for staying with us at the Inner Harbor and for sharing your experience with the travel community! The garage is privately owned and privately managed; however, we've heard a few such wayfinding tales in the past 10 days or so, and therefore we are in dialogue with the garage management to add improved signage for the hotel and the Inner Harbor to alleviate any confusion. We're glad you are able to find some humor in what was undoubtedly a frustrating experience in the garage! We will pass along your comments to the entire Explorers team. We are known for an amazing staff that offers genuine, personalized service and it looks like you experienced that in our restaurant/ lounge. We hope you won;t wait until your next anniversary before returning!
5 out of 5
Recommended
for Everyone
by A verified traveler

perfectly convenient

Posted Aug 16, 2014
A very lovely experience, all the hotel staff were friendly and helpful. The decor could use a bit of a touch up especially the rugs. But the overall style and decor of the hotel is regal and gorgeous. Facilities wise, the bed sheets and bathroom were clean and even the public bathrooms on the second floor were spotless! The location is excellent, everything is within walking distance. Harbor view recommended!
Comment from Hotel Management
Aug 17, 2014 by Steve, Hotel Management
Thank you for a thoughtful and delightful review! We really appreciate the warm comments about our amazing team as well as the cleanliness of the property. Regarding the decor and particularly the rugs, please be aware that we will undergo a complete renovation beginning in December--expect to conclude by March 2015--that will result in brand-new guestrooms, as well as a new lobby and meeting space. Come back and experience the new hotel!