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Reviews of Candlewood Suites Arundel Mills / BWI Airport, an IHG Hotel

2.5 out of 5
Candlewood Suites Arundel Mills / BWI Airport, an IHG Hotel
1525 Dorsey Rd, Hanover, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1001 reviews" "
Rating 8 - Good. 258 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl, Cloquet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Suite.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
So happy to hear you were pleased with your accommodations. We hope to see you again soon

10/10 Excellent

Sharnitta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here over the weekend for a staycation because we just wanted to have a change in scenery away from home. We thoroughly enjoyed the accommodations and plus staff were very nice. Close to the attractions we were interested in within only a quick drive away. Very nice, large and clean room so we will be staying here again. Nice weekend indeed!!!
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you Sharnitta. I am so pleased to hear you enjoyed your stay. We look forward to your next visit.

10/10 Excellent

Tonoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, so was my room. The staff was very friendly and accommodating.
Stayed 2 nights in Mar 2024
Response from General Manager on May 3, 2024
Thank you for the feedback. We appreciate you taking the time. See you again soon.

10/10 Excellent

Angela N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my entire stay, it was great. I like the fact that the room had a kitchenette, I didn't have to order food from outside. I brought my own food stuff and prepared quick easy hearty meals. I was extremely satisfied with my stay. I would choose this place again anytime I visit .
Stayed 3 nights in Mar 2024
Response from General Manager on May 3, 2024
So nice to hear Angela. We hope to see you again soon. Thank you.

10/10 Excellent

lashawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location as it is near the casino I also like the kitchen set up, love to be able to cook and refrigerate
Stayed 1 night in Mar 2024
Response from General Manager on May 3, 2024
Thank you so much for your feedback. We hope to see you again soon

8/10 Good

Jason

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed in March 24. Property was undergoing extensive remodeling. The property is isolated and fairly quiet, but there is nothing around it. You must drive/uber to restaurants or other local hangouts. They are fairly close (less than 10 minute drive) but nonetheless a drive.
Stayed 3 nights in Mar 2024
Response from General Manager on May 3, 2024
Thank you Jason. We hope you come back now that we have completed our renovations. Please keep in mind we do offer a complimentary shuttle that can take you anywhere within 3 miles of the hotel. Check with our team for operating hours and hopefully that can ease any transportation needs. Hope to see you again.

4/10 Poor

Ryan

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Lobby was covered in plastic, loud talking in the front early in the morning, elevator sounded like it was ready to quit at any moment, the bathroom smelled like smoke. The room was spacious thou
Stayed 1 night in Mar 2024
Response from General Manager on May 3, 2024
I am so sorry for your experience Ryan. As posted, we were under full renovation during your stay. We hope you can come back now that we have completed the renovations and you can get the experience you expect and deserve. Thank you

10/10 Excellent

adekunle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 3 nights in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lakia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the space in the room and the room was nice and clean, close to Maryland live and shopping.
Stayed 2 nights in Feb 2024

10/10 Excellent

lashawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Norbert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy!
I found my experience to be above average than most hotels I've stayed at, which is a lot! Would definitely recommend staying here based on my experience
Stayed 1 night in Feb 2024

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late and Lisa was so friendly and got us in quick. We appreciated the quickness, as we had spent all day on our feet in DC and were very tired. We were chosen as the “Guest of the Day” and my son really enjoyed the snacks in the goodie bag we received. Thank you for a wonderful stay as we were passing through!
Stayed 1 night in Jan 2024

10/10 Excellent

Ethan

Stayed 3 nights in Jan 2024
Response from General Manager on May 3, 2024
thank you for taking the time to complete a survey. Looking forward to your next visit

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Cathie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

JohnnyJulie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Clean, quiet, easy to find, full size fridge, can prepare meals with stovetop, they supplied the dishes, utensils,etc. comfy bed, good people working, will stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lakisha

Traveled with partner
Liked: Amenities
Nice suite clean an cozy
Stayed 2 nights in Dec 2023

8/10 Good

Shondre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Floyd

Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Stayed 2 nights in Dec 2023

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds.
Stayed 1 night in Dec 2023

6/10 Okay

Nathan

Business traveler
Liked: Amenities
Stayed 1 night in Oct 2023

2/10 Terrible

Zariya, Baltimore

Disliked: Cleanliness, staff & service, property conditions & facilities
Charged for a room i couldn’t stay at
Stayed 2 nights in Dec 2023

8/10 Good

Elizabeth, Dumfries

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under renovation (December 2023) and has new carpet in common areas and renovation in select guest rooms, including laminate floors but a carpet pad under the bed. Comfortable bed, nice-size TV, recliner, utensils and fuller-sized appliances for the kitchen, nice bath with locked-in soap dispensers including shampoo, conditioner, hand and body wash. Laundry basket, laundry room. Gym, patio with grill, two office stations in the lobby. No breakfast, pantry for snacks for extra dollars. No pool. Easy access to MD-100 and MD-295, the casino and shopping, but in a quieter residential area.

6/10 Okay

Charlisa

Stayed 1 night in Dec 2023

6/10 Okay

Alfonso

Traveled with partner
Liked: Cleanliness, staff & service
Overall stay was comfortable for an overnight. I'd prefer breakfast options included but there are plenty of options available within a 2-mile drive.
Stayed 1 night in Nov 2023

8/10 Good

Nirmal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

2/10 Terrible

lyndon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not assign the room behind the elevator shaft to customers.
Stayed 3 nights in Nov 2023

4/10 Poor

Kenneth

Disliked: Cleanliness
Ok not great!
The hotel did not smell good. Every time we walked through the hotel lobby we experienced an odor. We assumed the hotel refreshed the rooms if requested but didn’t expect it would be a fee associated with the service. The actual room was nice and clean. Beds were soft and comfortable. The hotel staff were very friendly and helpful. Overall it was not terrible staying there but I do not plan on revisiting.
Stayed 3 nights in Nov 2023

8/10 Good

Jo Ann C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean room!
Staff were professional, friendly. Room was spotless. Safe area. Did not like the fact that I had to park at far end of lot and come in to get cart and go back out and unload. Need to have an area close in front to pull up and unload luggage.
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Stayed 3 nights in Nov 2023

10/10 Excellent

Kay

Liked: Amenities
Very clean
Stayed 1 night in Nov 2023

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jodi

Stayed 1 night in Nov 2023

10/10 Excellent

Cecile

Stayed 2 nights in Oct 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

rochelle a.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was A 10/10 would definitely stay again
Stayed 2 nights in Oct 2023

8/10 Good

Mary Kay

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Rooms very clean. Hotel needs a little sprucing up
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

Bonita

Traveled with family
Very Nice stay
Great hotel! Clean, quiet, and close to the airport, Arundel Mills Mall, and Baltimore City.
Stayed 1 night in Sep 2023

10/10 Excellent

Angelica

Traveled with partner
Liked: Amenities, property conditions & facilities
Very close to entertainment
Stayed 1 night in Sep 2023

10/10 Excellent

Towanda

Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Stayed 1 night in Sep 2023

10/10 Excellent

ayden

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people working at this location very clean and they have the best management team i really enjoyed my stay.
Stayed 6 nights in Sep 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023