Overall the hotel is good, ideally located, near BTS skytrain or ferries. Hotel is clean, and in good conditions, fairly priced. Unfortunately hotel staff gave me the wrong information twice regarding places to do visa extension, which made me loose half a day. Then, i had to ask 4 times to get shower gel in order to clean up. Made me waste more time. Finally i askef for a late checkout, but was told couldnt do it because the room was booked, but magically they could do it for 750 bahts... Never gave me one inch for flexibility regarding anything when i gently pointed out all my issues. In conclusion, nice hotel, fair pricing, friendly ultra rigid unflexible clueless staff.....oh and shower gel comes with individual ultra small container. Not eco friendly. Hand soap is water down. For some reason their biggest problem at this hotel is soap.