Beach nearby, beach towels

Reviews of Surf City Hotel

3 out of 5
Surf City Hotel
800 Long Beach Blvd, Beach Haven, NJ

Reviews

8.4

Very Good

Rating 10 - Excellent. 47 out of 111 reviews" "
Rating 8 - Good. 44 out of 111 reviews" "
Rating 6 - Okay. 11 out of 111 reviews" "
Rating 4 - Poor. 5 out of 111 reviews" "
Rating 2 - Terrible. 4 out of 111 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The home feeling you get when you arrive
Stayed 1 night in May 2024
Response from Nica on May 5, 2024
Thank you for taking the time to leave your review. We are thrilled to hear that you felt at home upon your arrival. It is our top priority to create a comfortable and welcoming atmosphere for all of our guests. We hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service
I go here for my Birthday every year the ppl are great i felt right @ home
Stayed 1 night in Apr 2024
Response from Nica on May 1, 2024
Thank you for taking the time to leave a review! We're thrilled to hear that you enjoyed your birthday celebration with us and that our team made you feel right at home. We hope to continue providing you with great experiences year after year. Thank you for choosing to celebrate with us!

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
Nice place, close to the beach and plenty of parking.
Stayed 1 night in Apr 2024
Response from Nica on Apr 24, 2024
Thank you for taking the time to leave a review. I'm glad to hear that you enjoyed your stay and found the location convenient. It's great to know that there was plenty of parking available and that you were able to take advantage of the nearby beach. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great option for a quick overnight to LBI during offseason. Room was clean, comfy bed. Beach super close
Stayed 1 night in Apr 2024
Response from Nica on Apr 7, 2024
Thank you for taking the time to share your experience with us. We're glad to hear that you had a pleasant stay with us and found our location convenient. Our team works hard to ensure that our rooms are clean and comfortable for our guests! We hope to see you again soon for another relaxing getaway by the beach.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nica on Nov 1, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nica on Oct 29, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Oct 2023
Response from Nica on Oct 27, 2023
Thank you for your feedback! We hope you had a comfortable and enjoyable stay with us. Hope to see you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nica on Oct 24, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at check in. Clean and quiet room. Block from beach. Lively restaurant directly below.
Stayed 1 night in Oct 2023
Response from Nica on Oct 22, 2023
Hell Justin!Thank you for your feedback! We're thrilled to hear that our staff provided you with friendly service during check-in. We're also glad to know that you enjoyed your clean and quiet room and the close proximity to the beach. It's great to hear that you found the restaurant below lively and enjoyable as well. We hope to have the pleasure of hosting you again in the future!

8/10 Good

Mitchell

Stayed 1 night in Oct 2023

6/10 Okay

Catherine

Room was spotless!! Different ways to enter building and a little confusing to find my room. GPS took me to restaurant entrance. I had to ask where to check in . The office was around the corner in parking lot . Off season all store were closed.
Stayed 1 night in Oct 2023
Response from Nica on Oct 29, 2023
Thank you for your feedback! We are glad to hear that you found your room to be spotless. We apologize for any confusion you experienced in finding your room and the check-in location. We will take your comments into consideration and work to improve our signage and directions to ensure a smoother check-in process for all guests. We hope you will consider staying with us again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Lifting Trip
It was a spur of the moment trip. The staff was great, made me feel so welcomed. Alex went out of her way to make my few days so peaceful. She was a very kind woman and it was great talking with her whenever our paths crossed during her busy work day. I was sorry I didn't get to say good bye as I didn't get to see her my last day there.
Peaceful day at the neach
Great place for breakfast or lunch.
Staff was so friendly and kind.
Good food
Stayed 4 nights in Oct 2023
Response from Nica on Oct 12, 2023
Thank you for sharing your experience with us! We're glad to hear that you felt welcomed by our staff during your spontaneous trip. It's wonderful to hear that Alex made your stay peaceful and that you enjoyed talking with her. We're sorry to hear that you weren't able to say goodbye to her on your last day, but we hope you had a great time overall and that you'll consider staying with us again in the future!

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great set up for a older hotel Nice to have the bar and dining downstairs
Stayed 2 nights in Oct 2023
Response from Nica on Oct 9, 2023
Thank you for your feedback! We are glad to hear that you enjoyed our hotel's set up. We hope you had a comfortable and enjoyable stay with us. Hope to see you again soon!

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean comfortable. We were off season, but I wish there was coffee available before 9am. Also, I wish there was a chair in the room , I don't like to watch TV laying in bed.
Stayed 1 night in Oct 2023
Response from Nica on Oct 5, 2023
Thank you for sharing your experience with us. We are glad to hear that you found the property clean and comfortable. We apologize for the inconvenience caused due to the unavailability of coffee before 9am. We will definitely take this feedback into consideration and work towards improving our services. Additionally, we understand your concern regarding the absence of a chair in the room, and we will make sure to look into this matter as well. Thank you for choosing our property, and we hope to see you again soon!

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great LBI hotel stay
Very nice shore hotel, charming and clean. Friendly staff. I would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Nica on Oct 4, 2023
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at our shore hotel and found it charming and clean. We're also glad that you found our staff to be friendly and accommodating. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
It was very comfortable, and clean. Costumer service was great, but for the money I thought the room would be more modern. The bathroom should be updated and they should have usb ports to charge electronics.
Stayed 2 nights in Sep 2023
Response from Nica on Oct 4, 2023
Thank you for taking the time to share your experience with us. We're glad to hear that you found your stay comfortable and the customer service great. We also appreciate your feedback regarding the room amenities. Although we strive to provide a comfortable and clean stay for our guests, we understand that modern amenities are important for your convenience. We will take your feedback into consideration as we work on improving the guest experience. Thank you again for your valuable input, and we hope to welcome you back in the future.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and new. Staff was very friendly. The bathroom was very small the shower was almost unusable and I’m average size.
Stayed 1 night in Aug 2023
Response from Nica on Oct 4, 2023
Thank you for sharing your experience with us. We're glad to hear that you found the hotel clean and the staff friendly. However, we apologize for any inconvenience caused by the small size of the bathroom and shower. We appreciate your feedback and will take it into consideration as we continue to improve the hotel for our guests. We look forward in seeing you in the near future.

6/10 Okay

Kayleigh

Traveled with group
Disliked: Property conditions & facilities
The property itself is fine not stellar, outdated decor, stained yet clean towels, bed was comfy. The inside of our toilet bowl did have the dark hard water lines that a brush would’ve cared for but it wasn’t filthy. It was pouring when we arrived would’ve been nice if the staff held the door open as we struggled to get our things in but they were friendly once we made it in.
Stayed 1 night in Sep 2023
Response from Nica on Sep 30, 2023
We value your time and appreciate your honest feedback. Your experience matters to us, and we'll use your feedback to improve our service. We're truly sorry for any inconvenience you may have encountered during your stay. Our staff is always available to help you, and we'll make sure to address your concerns with them. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future. Thank you for choosing us.

10/10 Excellent

Alexandra

Stayed 2 nights in Sep 2023
Response from Nica on Sep 27, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

4/10 Poor

Julie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The condition of the room is not up to the standard of the room I stayed with Hotel.com before. I am very disappointed!
Stayed 2 nights in Sep 2023
Response from Nica on Sep 27, 2023
Dear Julie,We apologize that your room did not meet our standard of quality. We take all feedback seriously and are committed to improving our room quality and services. Please provide us with more specific details of the issues you encountered so that we may investigate and take corrective measures to ensure that similar occurrences do not arise in the future.Thank you for your feedback and for choosing to stay with us. We hope to have the opportunity to serve you again and provide you with the exceptional standard of service that you deserve.Sincerely

6/10 Okay

Alexandra

Traveled with family
Liked: Staff & service
Eh
Very small rooms, you can hear everything in the halls, towels were dirty
Stayed 1 night in Sep 2023
Response from Nica on Sep 27, 2023
Dear Alexandra,We apologize for the issues you experienced during your stay, including the small size of the rooms, noise in the hallways, and dirty towels. As a hotel, we strive to provide our guests with the highest level of comfort and satisfaction, and we understand that we fell short in your case. We take your feedback seriously and are committed to improving our rooms and services.Once again, we apologize for any inconvenience caused by these issues and appreciate your feedback as it helps us to improve our services and provide a better experience for all of our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future.Sincerely

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nica on Sep 18, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nica on Sep 14, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Victorine B

Liked: Cleanliness, staff & service, property conditions & facilities
nice place.
Stayed 1 night in Sep 2023
Response from Nica on Sep 13, 2023
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon!

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach Block; clean; walk every where;
Stayed 2 nights in Aug 2023
Response from Nica on Sep 13, 2023
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy but a nice room and excellent service.
Stayed 3 nights in Sep 2023
Response from Nica on Sep 13, 2023
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon!

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location, parking, staff were fine. Short walk to beach. Restaurant on premises. Room = 1 KING BED. Very Small but ok. AC was about a foot away from bed. Noisy, but cool. I did not use housekeeping at all - but they still leave envelopes for tips. Management - Please include a good wage (for housekeeping) in with your rates. It's awkward to feel like you have to pay for a service that is not needed on a daily basis. I thought this tip thing was a thing of the past.
Stayed 2 nights in Sep 2023
Response from Nica on Oct 27, 2023
Thank you for taking the time to share your feedback with us. We are glad to hear that you found the hotel location, parking, and staff satisfactory, and that you enjoyed the restaurant and the short walk to the beach. We apologize for the inconvenience caused by the AC noise, and we will certainly look into this to make improvements.We appreciate your suggestion regarding the tipping envelopes left by housekeeping. We understand your concerns and we will take this into account in our future planning and decision-making. We value our guests' feedback and it helps us to continuously improve our services and amenities.Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Diane S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Nica on Sep 8, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

6/10 Okay

dk

Stayed 1 night in Sep 2023
Response from Nica on Sep 7, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Lawrence

Stayed 1 night in Sep 2023
Response from Nica on Sep 27, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Ken

Traveled with family
Very pleasant place to stay,will be back!
Stayed 1 night in Aug 2023
Response from Nica on Sep 1, 2023
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon!

8/10 Good

Bermia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Nica on Aug 31, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for an extended weekend. Really enjoyed our time!
Stayed 3 nights in Aug 2023
Response from Nica on Aug 30, 2023
Thank you for taking the time to leave a review! I'm thrilled to hear that you had a great time during your extended weekend stay with us. We strive to provide our guests with a comfortable and enjoyable experience, and it's wonderful to hear that we were able to accomplish that with you.Thank you again for choosing to stay with us and for your kind words. We hope to have the opportunity to welcome you back in the near future!

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Enjoyed our stay!
Everything was excellent! Such a clean, comfortable, cozy hotel. The people at the front desk were so nice. I didn’t expect to be offered beach tags. We really enjoyed the food and live entertainment. We are already looking forward to our next stay.
Stayed 1 night in Aug 2023
Response from Nica on Aug 30, 2023
Thank you so much for your kind words and positive feedback! I'm thrilled to hear that you enjoyed your stay at our hotel, and that our team was able to make your experience comfortable and enjoyable. We take great pride in providing exceptional service to all of our guests, and I'm glad to hear that our front desk staff was able to assist you with your needs. It's wonderful to hear that you enjoyed our food and live entertainment as well. We strive to provide a memorable experience for all of our guests, and it seems like we were able to accomplish that with you. We can't wait to welcome you back for your next stay!

6/10 Okay

ANINA, SOUTH ORANGE

Stayed 1 night in Aug 2023
Response from Nica on Sep 14, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surf City Hotel
Hotel is conveniently located to beach, restaurants and stores. The room had a small refrigerator which was very useful. There was no microwave or coffee makers in the room, which some of the other hotels on the island offer. The hotel has its own restaurant and bar which was convenient though loud (not unexpected during busy summer weekend) on a Saturday night. The rooms are clean and comfortable. I would stay here again.
Stayed 1 night in Aug 2023
Response from Nica on Aug 23, 2023
Thank you for sharing your experience with us. We are glad to hear that you found our hotel's location convenient and that the small refrigerator in the room was useful. We apologize for the lack of a microwave or coffee maker in the room, but we are happy to hear that you still found the room comfortable and clean. We appreciate your feedback on the noise level in the restaurant and bar and will take that into consideration for future improvements. We look forward to welcoming you back for another stay in the future.

10/10 Excellent

Jarred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an Awesome experience! Just came for a quick weekend trip and this spot is perfect. Walking distant from the beach. The Staff is amazing everyone was nice, pleasant and extremely helpful! If we come back to surf city we will stay again. The room was smaller in size but for what we came for was perfect!
Stayed 1 night in Aug 2023
Response from Nica on Aug 23, 2023
Thank you for leaving us a review! We are glad to hear that you had an awesome experience during your quick weekend trip. It's great to know that our location was perfect for your needs and that our staff was amazing, nice, pleasant, and extremely helpful. We appreciate your feedback and hope to have the opportunity to serve you again if you come back to Surf City! Thank you for choosing us for your stay.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Surf City Hotel on Aug 21, 2023
Thank You for the review Terry. Hope to see you again soon.

8/10 Good

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from The Surf City Hotel on Aug 21, 2023
Thank You for the review Laura. We hope to see you again soon.

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so cute and close to the beach. There was a restaurant and bar in the hotel too! Can’t wait to stay again!
Stayed 1 night in Aug 2023
Response from The Surf City Hotel on Aug 21, 2023
Thank You for the review Laura. We hope to see you again soon.

8/10 Good

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and we had a wonderful stay. I wish the phone in our hotel room worked to make it easier to request towels and other things but the location was beautiful and the hotel itself was very nice. Would stay again
Stayed 2 nights in Aug 2023
Response from The Surf City Hotel on Aug 21, 2023
Thanks for the review Cameron. We will look into the phone situation and hope to see you again soon.

8/10 Good

shawna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish the parking was more regulated so only guests could park in their spots. It’s inconvenient to have to park a block away and then bring in your luggage.
Stayed 2 nights in Jul 2023
Response from The Surf City Hotel on Aug 21, 2023
Thank You for the review Shawna. We are sorry about your difficulty parking. We do make sure we tell everyone parking is free on the island unfortunately in the summer season parking can be difficult. We do apologize and hope to see you again soon.

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from The Surf City Hotel on Aug 21, 2023
Thank You for the review John. We hope to see you again soon.

8/10 Good

Beryl

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was modern and clean. Food in the restaurant was very tasty. Beach tag came with room. On my first day I had no hot water in the shower, although I did have it in the sink. The next day I got up early and water was hot. I enjoyed my stay
Stayed 2 nights in Jul 2023
Response from The Surf City Hotel on Aug 21, 2023
Thank You for the review Beryl. I will look up your reservation and room and look into the water issue. We hope to see you again soon.

10/10 Excellent

Doug

Stayed 2 nights in Jul 2023
Response from The Surf City Hotel on Aug 21, 2023
Thank You for the review Doug. We hope to see you again soon.

8/10 Good

Ann

Stayed 3 nights in Jul 2023
Response from The Surf City Hotel on Aug 21, 2023
Thank You for the review Ann. We hope to see you again soon.

8/10 Good

Jean

Stayed 3 nights in Jul 2023
Response from The Surf City Hotel on Aug 21, 2023
Thank You for the review Jean. We hope to see you again soon.

10/10 Excellent

laurie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager-VC on Jul 10, 2023
thank you for taking the time to leave a perfect 10 out of 10 review! We couldn't be happier to hear that you thoroughly enjoyed your stay with us. We aim to provide top-notch experiences, and your feedback reassures us that we're on the right track. We look forward to having the pleasure of hosting you again in the future. Best regards!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Manager-VC on Jul 10, 2023
Thanks for leaving your review and giving us a solid 4 out of 5! We appreciate your honest feedback and we're glad to hear that overall you had a good experience at our hotel. Looking forward to hosting you again soon

6/10 Okay

Laura, Long Island City

Traveled with family and small children
This hotel was fine. The location is the best thing about it. It is also affordable by Jersey shore standards, which is why we opted for it instead of the pricier LBI Hotel. But for two adults and a small child the room was really tight, especially once you bring luggage and a crib in there too. Like hard to walk around tight. The only place where there was room to put our daughter's crib was halfway in the closet. Maybe if you're traveling solo or have great weather and spend all day every day at the beach you'll be ok. But for a small family, you might want to spend a little more for the sake of your sanity. We just stayed two nights and that was about all we could handle. We had some rain and the three of us cooped up in the room was not fun. A few things in the room were also broken. Our A/C didn't work when we first arrived, which the staff did promptly replace, and the dresser drawers kept falling off their tracks, which was just annoying. The bed was also really hard. I'm a sleep deprived mom who isn't normally picky about mattress firmness or whatever, but we both ended up with sore backs and necks. But if you're on a tight budget and this is all you can afford in order to enjoy the shore, you'll survive. It's safe and clean and meets the bare minimums.
Stayed 2 nights in Jun 2023
Response from Nica on Jun 30, 2023
Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay. We have larger rooms throughout the hotel and we’ll be glad to assist with room selection for your next stay. Thank you, for taking the time to write to us!