2 restaurants, breakfast served
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Reviews of The Chancery Hotel

3.5 out of 5
The Chancery Hotel
10/6, Lavelle Road, Bengaluru, Karnataka

Reviews

7.2

Good

Rating 10 - Excellent. 31 out of 128 reviews" "
Rating 8 - Good. 44 out of 128 reviews" "
Rating 6 - Okay. 27 out of 128 reviews" "
Rating 4 - Poor. 15 out of 128 reviews" "
Rating 2 - Terrible. 11 out of 128 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vijay Kumar

Business traveler
Liked: Cleanliness, staff & service, amenities
Location wise good place
Stayed 1 night in Apr 2024

10/10 Excellent

Chris Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ramesh Babu on Apr 2, 2024
Dear Guest,Thank you for giving us a 5-star rating. We are happy to know that you enjoyed our services. We look forward to welcome you back at The Chancery Hotel.Warm Regards,Ramesh BabuGeneral Manager

8/10 Good

Jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get in time
Stayed 1 night in Feb 2024
Response from Ramesh Babu on Apr 2, 2024
Dear Guest,Thank you for giving us a 4-star rating. We are happy to know that you enjoyed our services. We look forward to welcome you back at The Chancery Hotel.Warm Regards

10/10 Excellent

Gyaneshwar

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher Anthony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet indoors. Excellent and friendly staff.
Stayed 17 nights in Nov 2023

8/10 Good

Prasad

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Sheetal

Liked: Staff & service
Disliked: Property conditions & facilities
The room condition wasn't at par with the charge asked for. Bedding doesnt look fresh and room was smelly. Food was average. Staff was helpful and quick.
Stayed 3 nights in Sep 2023

2/10 Terrible

Anurag

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Ramesh Babu on Aug 16, 2023
Dear Guest,Thank you for sharing your rating. We endeavor to deliver the best services, and we are sorry that we did not meet your expectations. We request that you visit us again and give us a chance to provide you with a better experience.Warm Regards

2/10 Terrible

Katsuichiro

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
old facilities
Stayed 9 nights in Jun 2023
Response from Ramesh Babu on Jun 16, 2023
Dear Guest,Thank you for sharing your rating. We endeavor to deliver the best services, and we are sorry that we did not match your expectations. We request you to visit us again and give us a chance to provide you with a better experience.Warm Regards,

4/10 Poor

Maria

Traveled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Don’t bool this place
The pictures lied, the hotel is old and not well matained, the chairs in restaurant are full of stains and food and area (breakfast) don’t look clean, the carpets are stained and not clean, the paint is old. The towels were white and now are beige (old towels)
Stayed 2 nights in Mar 2023
Response from Ramesh Babu on Jun 16, 2023
Dear Guest,Thank you for sharing your rating. We endeavor to deliver the best services, and we are sorry that we did not match your expectations. We request you to visit us again and give us a chance to provide you with a better experience.Warm Regards,Ramesh Babu

10/10 Excellent

Prasanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Karthik

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, Beautiful neighbourhood!
Had a great time at the Chancery. Homely place and amazing connectivity. Just loved it.
Stayed 2 nights in Jan 2022

10/10 Excellent

Karthik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely, peaceful place!
The cleanliness and comfort were great. Stayed for about a week. The day time services were good. Reliable place for family & official stays. Price is pocket friendly too. Location is a bonus. Recommend this place, if you want a peaceful, home kind of feel.
Stayed 4 nights in Jan 2022

8/10 Good

Arjun

Business traveler
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Dec 2021

10/10 Excellent

MOHAMMED ilyas

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
-No guest internet -Had a lot of technical issues with internet connection even after getting our room assigned. -Had problems with check-in. Receptionist said that they hadn't got confirmation email from Expedia, although my stay was confirmed to me by Expedia (Fee had been deducted too). This delayed my check-in process by 3 hours on arrival. -Had problems with the breakfast: Since Expedia had sent any confirmation email to the hotel they weren't Willing to give a complimentary breakfast that was promised by Expedia. Goods: - we had to print a boarding-pass/docs and the staff was useful. Summary: Not ideal to be booked via Expedia. Not good for international travellers.
Stayed 3 nights in Apr 2021
Response from The Chancery Hotel on Apr 19, 2021
Dear Guest, I would like to thank you for your genuine review of our hospitality and services. It is our sincere endeavour to create an ambience of your comfort and luxury through excellence. However, we regret the inconvenience you had to face during your stay. Your feedback has been duly noted for taking possible initiatives. We hope you choose us for another visit, whenever in the city! Thank You.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is good.n room was very comfortable
Stayed 1 night in Jan 2021
Response from The Chancery Hotel on Apr 19, 2021
Dear Guest, Greetings from The Chancery Bangalore! We're elated to learn that our seamless service, warm hospitality and location added value to your stay. We strive to make our guests happy and it gives us immense joy to note that the same was achieved during your visit. Your kind commendations have been shared with the team and received with much gratitude. It was a pleasure serving you and we hope to welcome you back for another comfortable stay. Best Regards, Team Chancery.

10/10 Excellent

Jagadish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good clean n staffs r good
Stayed 1 night in Aug 2020
Response from The Chancery Hotel on Apr 19, 2021
Dear Guest, Greetings from The Chancery Hotel. Your wonderful review has made our day. Happy guests are our aim and we always hope to give our guests a flawless experience. We look forward to your continued patronage and many more fantastic stays. We hope you choose us for another hiatus, whenever in the city.

8/10 Good

Brijesh

Business traveler
Liked: Staff & service, room comfort
Hotel was good for small business purpose.
Stayed 1 night in Feb 2020
Response from The Chancery Hotel on Apr 19, 2021
Dear Guest, Thank you for your valuable feedback. Our strength lies in the effort our associates puts in catering to our guests requirements and accolades from you are the reward we always strive to achieve. Your compliment has encouraged the entire team to always strive for excellence. However, your feedback has been duly noted for taking possible initiatives. We hope to see you soon. Best regards.

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from The Chancery Hotel on Apr 19, 2021
Dear Guest, Thank you for staying with us. Looking forward to see you again.

2/10 Terrible

JSharma, Boston

Business traveler, Traveled with partner
Horrible Hotel Management - refused to reimburse for changed plans despite Expedia agreeing to it - will NEVER recommend again This despite having been a loyal repeat customer in the past!
Stayed 4 nights in Feb 2020
Response from The Chancery Hotel on Apr 19, 2021
Dear Guest, Greetings from The Chancery, Bangalore! Thank you so much for your recent stay with us and your subsequent valuable feedback. Please accept my sincere apologies for the inconvenience caused to you during your stay at our hotel. We at The Chancery, Bangalore take pride in our services and are extremely disappointed that we could not match up to your expectations. We value your patronage and look forward to welcome you back to The Chancery Bangalore soon.

8/10 Good

Verified traveler

Liked: Cleanliness
I like the location. It's very close to the shopping district and eating places. It is about 10 minutes from Brigade Room, walking distance to Hard Rock Cafe. For my dinner on my last night, I walked to the nearby eating places.
Stayed 2 nights in Jan 2020
Response from The Chancery Hotel on Apr 19, 2021
Dear Guest, Greetings from The Chancery Bangalore! It's always a pleasure to receive feedback from our guests, especially a happy one such as yours. We're glad that our warm hospitality and seamless service added value to your visit. After all, it is our continued endeavour to offer our guests with stay par excellence. We hope to welcome you back for another enriching experience. Best regards, Team Chancery

10/10 Excellent

R V

Stayed 1 night in Jan 2020
Response from The Chancery Hotel on Apr 19, 2021
Dear Guest, Thank you for staying with us. Looking forward to see you again.

4/10 Poor

Gurcharan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Team Chancery on Jan 17, 2020
Dear Guest, Thank you for your recent visit to The Chancery Bangalore and sharing your valuable feedback. It was a great pleasure having you with us during your recent visit to Bangalore. We are looking forward to welcoming you back to The Chancery.

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The staff are courteous. The room needs some more improvement. The good thing about this property is that guests are not allowed into rooms at unearthly hours. So it’s safe and secure.
Stayed 2 nights in Aug 2019
Response from Team Chancery on Jan 17, 2020
Dear Guest, Thank you for your recent visit to The Chancery Bangalore and sharing your valuable feedback. It was a great pleasure having you with us during your recent visit to Bangalore. We are looking forward to welcoming you back to The Chancery.

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Team Chancery on Jan 17, 2020
Dear Guest, Thank you for your recent visit to The Chancery Bangalore and sharing your valuable feedback. It was a great pleasure having you with us during your recent visit to Bangalore. We are happy to know that you enjoyed your stay with us. We are looking forward to welcoming you back to The Chancery.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Team Chancery on Jan 17, 2020
Dear Guest, Thank you for your recent visit to The Chancery Bangalore and sharing your valuable feedback. It was a great pleasure having you with us during your recent visit to Bangalore. We are happy to know that you enjoyed your stay with us. We are looking forward to welcoming you back to The Chancery.

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Staff & service, amenities
It's not worth the money. It was supposed to be a premium room, but it was extremely small. The next day the pillow case had curry stain marks on it. Even after several requests, they didn't had the decency to change the cover. For the same price the pavilion was much better. I would never recommend this hotel to anybody. We wanted to check out the next day, but we penalty would be charged. This careless attitude speaks volumes about the hotel. I stayed in this hotel many a times before and the service was exemplary and I don't know what has happened now. Wondering whom the Hotel caters to now????
Stayed 2 nights in Jul 2019
Response from Team Chancery on Jan 17, 2020
Dear Guest, Thank you for your recent visit to The Chancery Bangalore and sharing your valuable feedback. It was a great pleasure having you with us during your recent visit to Bangalore. We are looking forward to welcoming you back to The Chancery.

10/10 Excellent

Raja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and food at Matsuri
Chancery is Best Japanese hotel in the city Best in service and good hospitality Good Japanese food at Matsuri Clean and great hotel
Stayed 2 nights in May 2019
Response from Team Chancery on Jan 17, 2020
Dear Guest, Thank you for your recent visit to The Chancery Bangalore and sharing your valuable feedback. It was a great pleasure having you with us during your recent visit to Bangalore. We are happy to know that you enjoyed your stay with us. We are looking forward to welcoming you back to The Chancery.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RCB Hotel
Nice hotel next to the cricket stadium 👍
Stayed 3 nights in Apr 2019
Response from Team Chancery on Jan 17, 2020
Dear Guest, Thank you for your recent visit to The Chancery Bangalore and sharing your valuable feedback. It was a great pleasure having you with us during your recent visit to Bangalore. We are happy to know that you enjoyed your stay with us. We are looking forward to welcoming you back to The Chancery.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Prime location but bit outdated. Friendly staff but felt not trained and again outdated. Breakfast Food was excellent and staff were very helpful for additional requests to keep my luggage after check out. Gym could be better.
Stayed 1 night in Apr 2019
Response from Team Chancery on Jan 17, 2020
Dear Guest, Thank you for your recent visit to The Chancery Bangalore and sharing your valuable feedback. It was a great pleasure having you with us during your recent visit to Bangalore. We are looking forward to welcoming you back to The Chancery.

8/10 Good

Yew moi

Liked: Staff & service
Experiece in Hotel Chancery
Hotel is a bit old. Breakfast is normal. Wifi is slow and connection is not good. Location is good.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Room comfort
Great location.
This place is a bit dated inside but makes up for it for its location ....... all shopping eatries etc walking distance.The building has character.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Chandrasekhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
very good location
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible experience
Beg bugs and other mites on the bed and AC not working, so the room was suffocating

10/10 Excellent

Kannan, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, friendly staff and very good breakfast

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good hotel near to MG Road
Good food, friendly staff, very easy to reach. Rooms are good. But bathroom needs improvement. Shower taps do not work properly. Better toiletries should be provided.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and neat .near the venue
Very cosy feeling.bright windows.welcoming staff.caring..no delays.

8/10 Good

DOUGLAS, Port Alfred, South Africa

Liked: Cleanliness, staff & service, room comfort
Hotel Chancery, great value for money
I stayed in the old section of the hotel, budget wise choice. The new part looks stunning and well finished. Food was excellent value. Beer cold. Service very helpful and attentive. The spa in the basement sorted out my swollen ankles from travelling in 24 hours. Hard Rock Café (recommended too), Chinaswammy Cricket Stadium and one of the botanical gardens are within 300 metres of the hotel.

6/10 Okay

Verified traveler

Too costly
Ok comfy but too pricey . Bathroom fittings were broken. Ac control was bad. Food too pricey, not very tasty. Additional day room rent was collected for early check in of 2 hours. Which was unexpected.

6/10 Okay

Shamil, Sydney

Liked: Staff & service
Disliked: Property conditions & facilities
A run of the mill average hotel
Not a bad place. Service is good. The food, however, is not. The front desk is not overly accommodating and at times rude. The hotel charges a four star rate for a sub three star hotel

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
hotel taxi issues
Really big issue with transport as the hotel taxi sent a car wrongly for the day before and expected me to foot the entire bill for 2 trips. Managed to compromise to pay for it the first trip partially and the 2nd trip in full but just to be given the bill at 0230hrs when I arrived at the hotel and the ridiculuousness of the situation put me off my whole trip.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a nice hotel
Earlier it used to be a good hotel but things has changed now. Services really gone down in terms of rating. We ordered for the food and seems if was like a bitter one and looks like it was day before food.

2/10 Terrible

sanjay, mumbai

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Found few problems in the room like leaky taps and water nozzle, dirty bath tub tiles, missing towels etc. surprisingly there are no option of hard bed. Spoke to the Duty manager about these when I checked in on Sunday and when he was unable to resolve wanted to speak to GM but he refused to connect me with him. Stayed there for 4 days and reminded the duty manager and he. Said the GM will call but the GM never spoke or any else from the senior staff even apologised for the shoddy room. Never again to this hotel where the GM and other staff is unconcerned.

10/10 Excellent

Mal, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value hotel
The hotel was well maintained, clean & on the whole pleasing.

8/10 Good

Puneet, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centrally located descent business hotel...
Fairly descent hotel with great location and access towards all directions....value for money as well...

6/10 Okay

Sekhar, Mumbai

Liked: Room comfort
Was asked to vacate room...
In one of my very first experiences, I was actually called up in the room on the day if my departure and asked if I could vacate my room since there was another guest waiting to check in. I had requested a 12:30pm checkout and I received the call at 12pm. It was disconcerting to say the least.

6/10 Okay

Verified traveler

nice
enjoyed the stay and good llocation. i would recomment this but not very luxurious

4/10 Poor

Aks54, Jaipur

Disliked: Cleanliness, property conditions & facilities
Below expectation
The bedsheets had an odour. Food was awful. I believe they passed on Plain filtered water as RO Water. Cashier refused to credit Miles to my AirIndia account although they are tied up with them, on the plea that the booking should have come thru AirIndia , not hotels.com