Property entrance

Reviews of Shivas Galaxy Hotel

4 out of 5
Shivas Galaxy Hotel
4 & 5, Down Town Park Shettigere Village, Near Sadhahalli Gate, Bengaluru, KARNATAKA

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 48 reviews" "
Rating 8 - Good. 14 out of 48 reviews" "
Rating 6 - Okay. 3 out of 48 reviews" "
Rating 4 - Poor. 4 out of 48 reviews" "
Rating 2 - Terrible. 7 out of 48 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Niraj, Hillsborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently location close to the airport. A comfortable, clean and spacious room with a king size bed. Wifi was spotty in the corner room but when connected was fast. Would recommend for short stays. Liked the floor to ceiling windows. Bathroom was nice and modern.
Stayed 1 night in Jan 2024
Response from Vipin on Mar 14, 2024
Dear Niraj,Thank you for your review.It is a pleasure to read your positive feedback and to know that you had an enjoyable experience while the team looked well after you and made you feel at home.Providing excellent service is something we strive for, and I will make sure to pass on your kind words to the team.We look forward to your soonest return to the Shivas Galaxy in Bangalore.Kind regards,Vipin VDirector Of Revenue

8/10 Good

Pierre

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Vipin on Mar 14, 2024
Dear Pierre,Thank you for your review.It is a pleasure to read your positive feedback and to know that you had an enjoyable experience while the team looked well after you and made you feel at home.Providing excellent service is something we strive for, and I will make sure to pass on your kind words to the team.We look forward to your soonest return to the Shivas Galaxy in Bangalore.Kind regards,Vipin VDirector Of Revenue

2/10 Terrible

adesh

Stayed 1 night in Dec 2023

6/10 Okay

Subhash dhumal

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service
C type
Property is good - well located but Rooms was not cleaned / used Bedsheet was asked to change . Bad odour in bath room . Breakfast quality / service was ok
Stayed 1 night in Dec 2023

8/10 Good

kushelakumaran

Stayed 1 night in Sep 2023
Response from Vipin on Oct 17, 2023
Dear Kushelakumaran,Thank you! I am truly grateful that you took the time to share with me your feedback.It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done.Please let me know if I can ever be of assistance in the future.All the best,Vipin V

10/10 Excellent

Tulasi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Vipin on Aug 28, 2023
Dear Tulasi,Thank you for your review.It is a pleasure to know that you had a pleasant experience during your recent stay with us, while our team did extend genuine hospitality and made you feel special. Please know that I have shared your encouraging feedback with them, to ensure proper recognition goes around.We look forward to welcoming you back to the Shivas Galaxy Bengaluru.Kind regards,Vipin VDirector of Revenue

10/10 Excellent

Kalavathi

Stayed 3 nights in Jan 2023
Response from Vipin on Aug 28, 2023
Dear Kalavathi,Thank you for your review.It is a pleasure to know that you had a pleasant experience during your recent stay with us, while our team did extend genuine hospitality and made you feel special. Please know that I have shared your encouraging feedback with them, to ensure proper recognition goes around.We look forward to welcoming you back to the Shivas Galaxy Bengaluru.Kind Regards,Vipin VDirector of Revenue

2/10 Terrible

yathish

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor
I reached Shivas Galaxy hotel. Told no room was available and shifted to a different hotel. Very basic room! Air conditioner was not working properly. And no locker in the room ! Overall a poor service. Would not recommend this hotel
Stayed 1 night in Jun 2023
Response from Vipin on Jun 24, 2023
Dear Yathish,Thanks so much for your feedback.We regret that your overall experience was not up to your expectations.We take all guest comments very seriously, and we will definitely address this with the team to ensure we work on improvements in these areas. Please be assured that your valuable comments have been taken on board, and we sincerely do apologize for any disappointment caused.Thank you once again for taking the time to provide us with both your positive as well as constructive feedback of your recent stay and we sincerely do hope that we would have the opportunity of welcoming you back again as our guest.Kind Regards,Vipin VDirector Of Revenue

8/10 Good

Kim

Stayed 1 night in May 2023
Response from Vipin on May 10, 2023
Dear Kim,Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant.I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can.If you’re traveling to Bangalore again soon, don’t hesitate to call us.Thank you.Vipin VDirector Of Revenue

2/10 Terrible

Shivakumar

Stayed 1 night in May 2023
Response from Vipin on May 27, 2023
Dear Shivakumar,Thanks so much for your feedback.We regret that your overall experience was not up to your expectations.We take all guest comments very seriously, and we will definitely address this with the team to ensure we work on improvements in these areas. Please be assured that your valuable comments have been taken on board, and we sincerely do apologize for any disappointment caused.Thank you once again for taking the time to provide us with both your positive and constructive feedback on your recent stay, and we sincerely do hope that we will have the opportunity to welcoming you back again as our guest.Kind Regards,Vipin VDirector Of Revenue

10/10 Excellent

Vijay

Stayed 1 night in Mar 2023
Response from Vijay on Apr 21, 2023
Dear Guest,We appreciate you sharing this lovely feedback of your experience at Shivas Galaxy Bangalore.It is wonderful to know that you consider this vacation to be the perfect escape, and that we have been able to make a meaningful difference during your recent stay with us and make it magical for you.We truly hope this will not remain a one-off visit, and that we will have the pleasure of welcoming you back many more times over the years.With Best Regards,Vipin VDirector Of Revenue

8/10 Good

Lalitha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Vipin Vasudevan on Feb 25, 2023
Dear Lalitha,Thank you! I am truly grateful that you took the time to share with me your feedback.It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done.Please let me know if I can ever be of assistance in the future.All the best,Vipin VDirector Of Revenue

2/10 Terrible

Kartik Mathada

Traveled with partner
Disliked: Cleanliness, staff & service
The staff is really slow and unfriendly. The hotel had roaches in it. Not at all worth.
Stayed 1 night in Jan 2023
Response from Vipin on Feb 10, 2023
Dear Karthik,Thanks so much for your feedback. We regret that your overall experience was not up to your expectations. We take all guest comments very seriously, and we will definitely address this with the team to ensure we work on improvements in these areas. Please be assured that your valuable comments have been taken on board and we sincerely do apologize for any disappointment caused. Thank you once again for taking the time to provide us with both your positive as well as constructive feedback of your recent stay and we sincerely do hope that we would have the opportunity of welcoming you back again as our guest. Kind Regards, Vipin V Director Of Revenue

10/10 Excellent

Ruchi

Stayed 1 night in Jan 2023
Response from Vipin on Jan 31, 2023
Dear Ruchi,Thank you! I am truly grateful that you took the time to share with me your feedback.It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done.Please let me know if I can ever be of assistance in the future.All the Best,Vipin VDirector Of Revenue

10/10 Excellent

Kishore

Stayed 1 night in Dec 2022
Response from Vipin on Dec 5, 2022
Dear Kishore,Thank you! I am truly grateful that you took the time to share with me your feedback. It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done. Please let me know if I can ever be of assistance in the future. All the best, Vipin V Director Of Revenue

6/10 Okay

RABIN

Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Everything was ok. But the rooms were dirty.
Stayed 1 night in Oct 2022
Response from Vipin on Oct 17, 2022
Dear Rabin,Thanks so much for your feedback.We regret that your overall experience was not up to your expectations.We take all guest comments very seriously, and we will definitely address this with the team to ensure we work on improvements in these areas. Please be assured that your valuable comments have been taken on board and we sincerely do apologize for any disappointment caused.Thank you once again for taking the time to provide us with both your positive as well as constructive feedback of your recent stay and we sincerely do hope that we would have the opportunity of welcoming you back again as our guest.Kind Regards,Vipin VDirector Of Revenue

4/10 Poor

Indu

Stayed 1 night in Aug 2022
Response from Vipin on Sep 2, 2022
Dear Indu,Thank you! I am truly grateful that you took the time to share with me your feedback.It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done.Please let me know if I can ever be of assistance in the future.All the Best,Vipin VDirector Of Revenue

4/10 Poor

Pramod

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff seemed very busy and was somewhat not very respectful with their conversations. Cable TV in the room was not working. The message said the payment has not been made and call to restart the cable TV. We called the reception and they were able to start some channels within 5 mins. Then we had to call and ask for WiFi info and wait for 10 mins. We also asked for airport shuttle and the receptionist said they are all booked without further helping us to get something booked. We were new to Bangalore, so felt somewhat helpless there. Only minor inconveniences (though a little stressful) but the customer service was definitely lacking. Also the hotel was not “showtime” ready when the room was given to us. I am not discouraging anyone else to book rooms in Shivas, but I will never go there again.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rooms are hygenic and good.
Stayed 1 night in Jul 2022
Response from Vipin on Jul 16, 2022
Dear Guest, Thank you! I am truly grateful that you took the time to share with me your feedback. It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done. Please let me know if I can ever be of assistance in the future. All the best, Vipin V DOR

10/10 Excellent

Liju

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport . Rooms were well maintained. Overall a very good experience
Stayed 1 night in Jun 2022
Response from Vipin on Jun 28, 2022
Dear Liju, Thank you! I am truly grateful that you took the time to share with me your feedback. It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done. Please let me know if I can ever be of assistance in the future. All the best, Vipin V Rooms Division Manager

10/10 Excellent

Adithya

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2022
Response from Vipin on Apr 18, 2022
Dear Adithya, Thank you! I am truly grateful that you took the time to share with me your feedback. It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done. Please let me know if I can ever be of assistance in the future. All the best, Vipin V Rooms Division Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great except Wi-Fi
Nice room. Great selection at breakfast. Airport shuttle was very convenient. Staff are friendly. However one big let down was the total lack of Wi-Fi. Given I was traveling from the US and did not have a local mobile plan I was relying on Wi-Fi and this messed up some of my planning for the trip. They could not address the problem even after letting them know. Would have been a 10/10 if wi-fi was available.
Stayed 1 night in Apr 2022
Response from Vipin on Apr 12, 2022
Dear Guest, We thank you for your time to share your feedback of your stay at our hotel. Please accept our sincere apologies for not meeting your expectations during your stay with us. Our hotel do tend to get busy especially when we are fully occupied however we do our very best to ensure that all our guests are well taken care of and that we are fully staffed with well-trained associates. Also, we are pleased to let you know that we are currently working on improving and upgrading our wireless internet connection. If you would like to discuss further the details on how we can improve, please do get in touch with us by sending an email to rdm@shivasgalaxy.com. We hope to have the opportunity to host you again in the future. Sincerely, Vipin V Rooms Division Manager

2/10 Terrible

Sajeer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad attitude
Mainly bad attitude not clean bathroom
Stayed 1 night in Apr 2022
Response from Vipin on Apr 12, 2022
Dear Sajeer, We thank you for sharing your feedback with us as we value all our guest inputs and comments. Thank you for the review on our recent stay with us at Shivas Galaxy Bangalore. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not being able to meet your expectations. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Once again, we thank you for your feedback and we hope to have the opportunity to host you again in the future. Sincerely, Vipin V Rooms Division Manager

8/10 Good

Rakesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Vipin Vasudevan on Apr 5, 2022
Dear Rakesh, Thank you! I am truly grateful that you took the time to share with me your feedback. It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done. Please let me know if I can ever be of assistance in the future. All the Best, Vipin V Rooms Division Manager

8/10 Good

Anish

Stayed 1 night in Mar 2022
Response from Vipin on Apr 5, 2022
Dear Anish, Thank you! I am truly grateful that you took the time to share with me your feedback. It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done. Please let me know if I can ever be of assistance in the future. All the Best, Vipin V Rooms Division Manager

8/10 Good

Sriharsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient for stay near airport.
Nice hotel, friendly staff and near to airport.
Stayed 1 night in Mar 2022
Response from Vipin on Mar 21, 2022
Dear Sriharsha, Thank you! I am truly grateful that you took the time to share with me your feedback. It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done. Please let me know if I can ever be of assistance in the future. All the best, Vipin Vasudevan Room Division Manager

10/10 Excellent

Eliot, LOS ANGELES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, immaculately clean, very comfortable and overall, a terrific value.
Stayed 1 night in Feb 2022
Response from Vipin Vasudevan on Feb 11, 2022
Dear Eliot, Thank you for choosing Shivas Galaxy Bangalore!!! We were very pleased to learn that you enjoyed your stay with us and were very satisfied with the hotel's services and amenities. Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences. Thank you once again and we are looking forward to seeing you again soon. Warm Regards, Vipin V Rooms Division Manager

8/10 Good

DONG J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for staying one night. The room was very clean and well-maintained. I'll stay again if I need a room near the airport.
Stayed 1 night in Jan 2022
Response from Vipin Vasudevan on Jan 12, 2022
Dear Dong, Thank you! I am truly grateful that you took the time to share with me your feedback. It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done. Please let me know if I can ever be of assistance in the future. Best Regards, Vipin V Rooms Division Manager

8/10 Good

Irshath

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2021
Response from Vipin Vasudevan on Dec 31, 2021
Dear Irshath, Thank you for choosing Shivas Galaxy Bangalore!!! We were very pleased to learn that you enjoyed your stay with us and were very satisfied with the hotel's services and amenities. Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences. Thank you once again and we are looking forward to seeing you again soon. Warm Regards, Vipin V Rooms Division Manager

10/10 Excellent

Ananta, Milpitas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Their breakfast is very awesome
Stayed 1 night in Dec 2021
Response from Vipin Vasudevan on Dec 14, 2021
Dear Ananta, Thank you for choosing Shivas Galaxy Bangalore!!! We were very pleased to learn that you enjoyed your stay with us and were very satisfied with the hotel's services and amenities. Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences. Thank you once again and we are looking forward to seeing you again soon. Warm Regards, Vipin V Rooms Division Manager Shivas Galaxy

6/10 Okay

urmila

Liked: Staff & service
Stayed 2 nights in Aug 2021

8/10 Good

Asha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay and good food
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
A good place to stay near the airport, I booked it for my parents and they liked it and enjoyed.
Stayed 1 night in Apr 2021

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AAA service
Our driver was late and the receptionist helped contact the company, offered to book another driver for us, gave us a room key to relax while we waited and spoke great English. Very kind!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facility neat and clean . Good services from staff
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room is dirty. They did not issue the room key to me. Told me that they would pass it to me in the morning.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and peaceful, and in touching distance to airport. Staff is very cooperating. Times, they delay with service, but that is a minor thing. I would recommend to friends and definitely stay again
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel with great service.
Had a very pleasant stay. Very close to bangalore international Airport. Perfect location for the price. definitely worth the price. I would happily come back again.
Stayed 1 night in May 2019
Response from sujeesh on May 27, 2019
Dear Sir , We thank you for the time taken to give your feedback, Team Galaxy looks forward to welcoming you during your next visit to Bangalore. Regards Sujeesh.S , Front Office Manager

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Sujeesh on May 8, 2019
Dear Sir, We are apologise for the inconvenience caused, will make sure it will be not happening in the Future. Thanks and Regards Team Front Office

10/10 Excellent

Jon, Mumbai

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top notch. Best in area. Brand new hotel, paint barely dry. Staff helpful to a fault. Can not fault the place.
Stayed 1 night in Apr 2019
Response from Ashoka on Apr 20, 2019
Dear Sir, We thank you for the time taken to give your feedback, Team Galaxy looks forward to welcoming you during your next visit to Bangalore. Regards Ashoka Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Sujeesh on Apr 5, 2019
Dear Sir, We thank you for the time taken to give your feedback, Team Galaxy looks forward to welcoming you during your next visit to Bangalore. Regards Sujeesh.S Front Office Manager

2/10 Terrible

MASAKI

2/10 Terrible

VIVIANE

Disliked: Cleanliness, staff & service, property conditions & facilities
LIMPEZA ZERO
Cuidado com a chegada no hotel porque existem 2 Shivas perto um do outro. Quando cheguei, a internet não funcionava e percebi a cama com cabelos. Pedi para trocar ce quarto e apenas no terceiro que me mostraram, tive coragem de ficar. Hotel 5 estrelas com limpeza NOTA ZERO. Motorista do transfer não falava 1 palavra de ingles, me deixou no local errado do aeroporto. Difícil viu. Merecia mesmo um reembolso por esta reserva.
Stayed 1 night in Mar 2019
Response from Shivas Galaxy on Mar 13, 2019
Dear Sir, We are apologize for the inconvenience caused, will make sure it will be not happening in the Future. Thanks and Regards Team Front Office