Dear Dan, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. Your feedback is important, and we will address the issues you mentioned to improve our accommodations. We strive to ensure each guest has a comfortable and enjoyable visit. We appreciate your understanding and hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

Dear Donald W, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced during check-in due to delays caused by other guests. Our team strives to provide efficient and attentive service to all our guests. Your feedback is important, and we will address this issue to ensure smoother check-in experiences in the future. We appreciate your understanding and hope to welcome you back for an improved stay. Sincerely,Hotel Management

Dear Chance, Thank you for your feedback and for being our guest. We genuinely regret the inconvenience you had with the charges. After investigation, we found out that you had double-booked your reservation through a third party. Please note that financial inquiries on reservations made through a third party must be made through them, and we suggest you reach out to them directly. Thank you for your time, and we hope to welcome you again in the future.Sincerely,Hotel Management

Dear King, Thank you for your feedback. We apologize if you experienced any impatience during your stay. Providing excellent service is our priority, and we regret if we fell short of your expectations in this regard. Your comments are valuable to us as we continuously strive to improve our guest experience. Please know that we take your feedback seriously and will address any issues to ensure a more pleasant stay for future guests. We appreciate your understanding and hope to welcome you back.Sincerely,Hotel Management

Dear Ana, We sincerely apologize for your disappointing experience during your stay. Your concerns regarding cleanliness and odor are taken seriously, and we apologize for any discomfort they caused. Rest assured, we are investigating the issues to ensure they are promptly addressed. Please know that what you experience does not reflect our usual standards, and we are committed to enhancing our services and facilities to deliver a more enjoyable experience for all guests. We sincerely hope you reconsider and give us another chance to exceed your expectations in the future. Your feedback is invaluable, and we appreciate the opportunity to improve.Sincerely,Hotel Management

Dear Neil, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the noise during your stay. Our aim is to ensure all guests have a comfortable experience, and we regret if we fell short of this goal. Your feedback regarding room assignments is noted, and we will review our procedures to ensure fair distribution of accommodations. Please know that we take your comments seriously and will address them internally to improve our service. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear James, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Providing a comfortable and well-equipped room is essential, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable, and we will address these deficiencies with our housekeeping and maintenance teams immediately. Please know that we take your comments seriously and will work diligently to make necessary improvements. We hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Mariano, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced during check-in. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you.Sincerely,Hotel Management

Dear Ellen, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

Dear Sillette, Thank you for choosing us and sharing your feedback. We apologize for the disappointment with the price for an additional towel. It is our goal to offer affordable prices and convenient amenities, and we regret any frustration caused. Your feedback is important, and we will address your concern for the value we aim to provide our guests. Please know that we are committed to improving our services and value your patronage. We hope you will consider giving us another chance to exceed your expectations during your next visit. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Henryko, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are glad you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated.Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely,Hotel Management

Dear Robin, Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused the absence of a trash can in the room. Your comments are highly valued, and we are committed to promptly addressing this oversight to enhance our guest experience. We appreciate your understanding and hope the remainder of your stay is enjoyable. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear James, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Oscar, We are flattered by your generous review of Extended Stay America. It is always a pleasure to read reviews complimenting our service and hospitality. We look forward to having you as our guest again whenever your travels bring you back to the city.Sincerely,Hotel Management

Dear Jeremy, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Jeremy, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Deanthony, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely, Hotel Management

Dear Damion, Thank you for posting such kind comments about our time together. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the entire team. Please return, and we welcome you again at Extended Stay America.Sincerely,Hotel Management

Dear Tariq, We appreciate your feedback about your stay at Extended Stay America. Please let us know if there are specific aspects you enjoyed or areas where we can improve. Your satisfaction is important to us, and we look forward to welcoming you back for an even more enjoyable experience in the future. Thank you for choosing us.Sincerely,Hotel Management

Dear Laura, Thank you for taking the time to tell us about your visit. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Antony, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Thank you again for your feedback.Sincerely,Hotel Management

Dear Dennys, Thank you for staying with us. We are committed to providing every guest with an exceptional stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, as a precaution, we will inspect your room. Thank you once more; please don't hesitate to reach out to us at the hotel if you wish to discuss this further.Sincerely, Hotel Management

Dear Chris, Thank you for staying at our hotel. We were pleased to read that you enjoyed your overall stay with us. We have taken note of your concerns and will share them with our team to take the proper action. We have noted your comments regarding the amenities. We would welcome another opportunity to provide you with the seamless visit you deserve. Thank you for your patience, and we look forward to hosting you on your next visit to the area.Sincerely,Hotel Management

Dear Corrine, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America. Sincerely,Hotel Management

Dear Imtiyaz, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us. We are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We will share your feedback with our leadership team to see where we can do better. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Dear Christine, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding.Sincerely,Hotel Management