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Reviews of Drury Inn & Suites Birmingham Lakeshore Drive

3 out of 5
Drury Inn & Suites Birmingham Lakeshore Drive
160 State Farm Road, Birmingham, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1005 reviews" "
Rating 8 - Good. 213 out of 1005 reviews" "
Rating 6 - Okay. 59 out of 1005 reviews" "
Rating 4 - Poor. 41 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, property conditions & facilities
Convenient off highway. Nice big clean room
Stayed 1 night in May 2024

10/10 Excellent

Jimmie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Michael

👍
Stayed 1 night in Apr 2024

10/10 Excellent

Glen, Piney Flats

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had popcorn and happy hour!
Stayed 2 nights in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Excellent meals
Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Mark

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in was fine, the kick back was nice. We were shorted a kick back ticket for our rooom. My room also had no air conditioning. We got in the room and put the kids to bed and by the time they fell asleep we realized the room wasn’t cooling down. Lavonda at the front desk was nice in switching rooms however it was unfortunate as our stuff was unpacked and the kids were asleep. Tranferring all of our stuff and sleeping kids down the hall to a different type of room was a hassle and the kids woke up. I feel like the A/C should be on a check list to make sure it’s in working order before they provide that room?
Stayed 1 night in Apr 2024

10/10 Excellent

John

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love staying at the Drury Inn hotels. The kickback hour is a great addition to the hotels clean rooms and comfortable beds. I would recommend 10 out of 10 times.
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Stayed 1 night in Apr 2024

8/10 Good

Kevin

Only key to enter the room and building
Stayed 1 night in Apr 2024

6/10 Okay

Megan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Bj

Traveled with family
Disliked: Staff & service
Construction ..staff didnt advise free soda and popcorn so we missed it
Stayed 1 night in Apr 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spaces and newly renovated. Front desk staff attentive and very pleasant
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful at check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovation in progress but everything was geared to the guest having a nice place to rest.
Stayed 1 night in Mar 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Front entrance under construction or I would have given five stars for property condition & facilities. Will likely stay here again in the future.
Stayed 1 night in Mar 2024

8/10 Good

Tena

Stayed 2 nights in Mar 2024

6/10 Okay

Lisa

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!! I will stay with y’all again
Stayed 2 nights in Feb 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and efficient. Hotel was under renovation
Stayed 1 night in Feb 2024

4/10 Poor

Dana, Grand Blanc

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was under construction
Stayed 1 night in Feb 2024

10/10 Excellent

MICHAEL

Traveled with partner
Liked: Staff & service, amenities
Property is under renovation.
Stayed 1 night in Feb 2024

10/10 Excellent

Maria j

Liked: Amenities
Under construction, However, amazing stay❤️❤️
Stayed 1 night in Feb 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely nice & helpful. They are in process of updating facilities that I disregarded in my review. This is very good place to stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Tom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expedia should have mentioned property is under renovation. Bottom floors and elevators closed from 8-6 daily. LOUD!!!!!! Had ear plugs on bed when we entered room.

4/10 Poor

Connor

Stayed 1 night in Feb 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Ron

Stayed 1 night in Jan 2024

8/10 Good

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Traveled with pets
Liked: Property conditions & facilities
Drinks and snacks 😋
Stayed 1 night in Jan 2024

10/10 Excellent

DAYLE

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice and service was Great
Stayed 2 nights in Jan 2024

4/10 Poor

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We did not know about the "noise" until we walked in the hotel around midnight to check-in. We should have been informed about this prior to securing the reservation. We were awaken 2.5 hours early than intended due to the renovation noise. We would like some credit applied to this trip or a future stay another Drury location. Thank you.
Stayed 1 night in Jan 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel under renovation so rooms are fresh. Free breakfast, dinner and drinks makes this a bargain.
Stayed 1 night in Jan 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are renovating the hotel which was a bit noisy.
Stayed 1 night in Jan 2024

10/10 Excellent

Sherrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

robert

Liked: Cleanliness, staff & service
Hotel being remodeled
Hotel was being remodeled which meant it was very loud and messy. We were on the newly remodeled 5th which was nice but there was no hot water.
Stayed 1 night in Jan 2024

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Bob

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Frustrated
Typically we receive a notice of our upcoming stay and this time was no exception except the note was veiled. As we arrived the entire building was under renovation, noise, hammering, dust, etc. An offer was made to move us but we had chosen this location bc of its conveincne to our Christmas visit. And, we had to move rooms bc of a water leak
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice. Staff were very friendly. Would stay here again.
Stayed 1 night in Dec 2023

4/10 Poor

Jasmine

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location was great and the staff was friendly and accommodating. The problem we had was with the rooms. In our room, the toilet stopped working. In the sister’s room, the heat went out. When we were on the elevator, we heard someone else complaining about their toilet too. Plus, another couple at check out had a problem with their plumbing. To be fair, the staff was prompt to current the issues it just seemed like the every room had a problem.
Stayed 3 nights in Dec 2023

8/10 Good

Hsiang Jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Zhimin

Stayed 1 night in Dec 2023

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Bed was very comfortable, staff was friendly and helpful, manager's reception and breakfast better than many others, facilities very good.
Stayed 1 night in Dec 2023

6/10 Okay

Allan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We were put on the third floor right under the very noisy construction despite telling the girl at checkin that we got up at 3AM and needed a nap By the time the noise stopped it was too late for a nap. As a result we were tired our whole visit We liked hanging out in the lobby and having breakfast
Stayed 2 nights in Dec 2023