Exterior
Check availability

Reviews of Hampton Inn Birmingham/Mountain Brook

2.5 out of 5
Hampton Inn Birmingham/Mountain Brook
2731 Highway 280 S, Birmingham, AL

Reviews

7.8

Good

Rating 10 - Excellent. 388 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 145 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Marissa

Traveled with partner
Liked: Cleanliness, staff & service
Light in room didn’t work
Stayed 2 nights in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Dean

Very nice area with access to restaurants and shopping.
Stayed 1 night in Apr 2024

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

LAKISHA

Business traveler
Disliked: Staff & service
Hotel workers need work on customer service. Make sure have hot coffee.
Stayed 1 night in Mar 2024

4/10 Poor

Jeff

Stayed 1 night in Mar 2024

10/10 Excellent

Sally

The Hampton Inn was just fantastic! Would definitely stay again!! Delightful in every way!!
Stayed 1 night in Feb 2024

8/10 Good

Michael

Stayed 1 night in Feb 2024

2/10 Terrible

Kathryn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We had two queen rooms which were old and outdated. One of them spelled terrible. The breakfast food was awful. $130 per room is overpriced for the poor quality.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This hotel needs a total over haul. It was dirty in every area. Mountain Brook is such a nice area that I cannot believe Hampton inn hasn’t kept this place in nice conditions. Good thing is that a new Residence Inn is being built down the way.
Stayed 1 night in Jan 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff!
I was in Mountain Brook for a funeral. I had to deal with a terrible winter storm. Staff was very helpful and made sure I had extra food and water for my drive. They went over and beyond….nice folks.
Stayed 2 nights in Jan 2024

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Stayed 6 nights in Dec 2023

8/10 Good

Anna

Liked: Staff & service, property conditions & facilities, room comfort
It’s was ok.
Stayed 1 night in Dec 2023

4/10 Poor

Stacey

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
It’s fine
It’s fine. Expectations weren’t super high. Good location, nice staff, seemingly clean. Only real negative is the overbearing perfume smell throughout the hotel. But I think it’s like that to help cover up the smell of heavy marijuana use. So to summarize… lots of strong smells but not a terrible place to crash for a night.
Stayed 1 night in Dec 2023

2/10 Terrible

Anna

Disliked: Cleanliness, amenities, property conditions & facilities
Previous guests’ leftovers were left in the fridge, trash beside the bed and under the couch. There was a drunk guy in the hallway at 2:00am screaming obscenities because the power went out and the elevators were out of order. No visible staff when we tried to check out. It’s an affordable option, but we would never stay there again.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

6/10 Okay

William

Business traveler
Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael, Elberta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! The room and staff were amazing
Stayed 1 night in Nov 2023

10/10 Excellent

Yuliia

Stayed 3 nights in Nov 2023

8/10 Good

Sheniqua

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay!!
Stayed 1 night in Nov 2023

10/10 Excellent

Anna

Stayed 1 night in Nov 2023

2/10 Terrible

Rebecca, Franklin

Stayed 1 night in Nov 2023

10/10 Excellent

Geralyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First choice!
Such a comfortable night's sleep, and so many smiling faces at the desk and at breakfast! This is why we choose Hampton ❤
Stayed 1 night in Nov 2023

6/10 Okay

Hannah

Stayed 2 nights in Nov 2023

10/10 Excellent

Anna

Stayed 1 night in Oct 2023

6/10 Okay

B

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location in mountain Brook. Staff is friendly. Nothing at the hotel works. All the doors sick heat units didn't work. The place is under renovation and it's loud and dusty.
Stayed 2 nights in Oct 2023

4/10 Poor

John

Business traveler
Liked: Cleanliness, room comfort
Not great
The hotel has renovations going on, which is fine. Check in was an issue. Close to midnight, no one in line, took 20 minutes. Employee, who was extremely nice, had no idea what she was doing. Still didn't when I left. She discovered someone had already made keys and gave them to me. Air conditioner didn't work properly, which made for a difficult sleep. Can't get checked in, can't get decent sleep, hard to be content with the stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Anna

Stayed 1 night in Oct 2023

2/10 Terrible

TARA, RAWLINS

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Booked a double room. Got to the hotel and they didn’t have any doubles. After 15 minutes of juggling things around, they managed to find a double bed room. Then we get to the room and use our key card to get in and the reader didn’t work. After 3 different trips down to the reception desk and 3 different room cards, they finally came upstairs and found that the door lock needed recharged. We were not offered a different room in the meantime. To top it off, the a/c didn’t work. The following morning we went to eat breakfast and the juice machine didn’t work. Normally that’s no problem at all, but it was the cherry on top of our stay. Worst hotel we’ve used to date.
Stayed 1 night in Oct 2023

8/10 Good

Sherry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older property operated by Hampton Hotels. but its location provides easy access to all of Downtown Birmingham and the multitude of locations south of the city. The rooms and hotel are clean and comfortable and the staff always helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

David

Liked: Staff & service
Front desk staff is terrific. What kept it 3 stars was wifi was not working the 4 nights I was there. That’s not good
Stayed 4 nights in Sep 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price, friendly staff, conveniently located.
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Needs updating and remodeling
Great area but hotel is worn and tired
Stayed 1 night in Sep 2023

8/10 Good

Marvin

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Peyton Leigh

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel should NOT be categorized as a Hilton property. It is very outdated, dirty/torn carpeting throughout and shoddy workmanship to attempt to bring up to speed. Altough location is convenient to college, we will not be staying there again.
Stayed 4 nights in Aug 2023

6/10 Okay

David

Traveled with family
Disliked: Staff & service, property conditions & facilities
Water leaking from somewhere. Poor craftsmanship on renovation. The customer ahead of me checking had their reservation cancelled for some unknown reason. The counter person was a moron in figuring out a solution. The poor elderly couple rented another available room at full price, much more than what they had reserved. While all this was going on I could have booked on Expedia for $104 plus taxes. They paid close to $200. Back to me, the carpet is filthy. I was barefoot in the room, got in the shower and the water turned black. The breakfast is lacking and they ran out of coffee and orange juice at 8 a.m.
Stayed 2 nights in Aug 2023

4/10 Poor

Lauren

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness was poor. Toilet was clogged and we had to ask for a plunger to do it ourselves and use lobby bathroom. Needs better management.
Stayed 1 night in Aug 2023

2/10 Terrible

Mike

When we got there we were told that we had no room. Very unhappy and I can’t fill everything in because of that.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Staff was friendly and the rooms/hotel was clean and in a good location. There wasn't a safe or fridge in the room. There was a note in the bathroom that said the front dek would have toiletries if you need anything. Apparently they don't because we forgot a toothbrush and the staff member when asked seemed surprised by my request saying they dont have toothbrushes
Stayed 1 night in Jul 2023
Response from Courtinee Capers on Jul 31, 2023
Thank you for your honest feedback regarding your recent stay with us. We can't wait to see you again and we hope to WOW you on your next visit with us.

8/10 Good

Rebecca, Franklin

Traveled with family
Liked: Cleanliness, staff & service
Staff was wonderful, prompt, and friendly. The area directly behind the hotel was charming and with many shoppes and dining options. The hotel itself was clean but could definitely use a makeover. Will stay again for convenience, friendly service, and safety of location.
Stayed 1 night in Jul 2023

8/10 Good

Wade

Traveled with family and small children
Liked: Cleanliness, staff & service
Good spot. No refrigerator in the room. It was a bit dated but the beds were comfortable and the rooms were decent size
Stayed 1 night in Jul 2023
Response from Courtinee Capers on Jul 31, 2023
Thank you for your honest feedback regarding your recent stay with us. We can't wait to see you again and we hope to WOW you on your next visit with us.

6/10 Okay

Ted

Stayed 1 night in Jul 2023
Response from Courtinee Capers on Jul 31, 2023
Thank you for your honest feedback regarding your recent stay with us. We can't wait to see you again and we hope to WOW you on your next visit with us.

6/10 Okay

Mary

Liked: Staff & service
Hotel is outdated and cramped. The lobby/dining area is dark and small and the breakfast is slim— not the usual Hampton Inn fare I’m used too. Out of cereal and they didn’t replenish— it just made a bad impression on me for what I had to pay for this hotel room. Also- the room was clean but tiny tiny bathroom. The location is great- convenient to Homewood, Mtn Brook and the Summit.
Stayed 1 night in Jul 2023
Response from Courtinee Capers on Jul 31, 2023
Thank you for your honest feedback regarding your recent stay with us. We can't wait to see you again and we hope to WOW you on your next visit with us.