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Reviews of Best Western Tomah Hotel

3 out of 5
Best Western Tomah Hotel
1017 E McCoy Boulevard, Tomah, WI

Reviews

8.4

Very Good

Rating 10 - Excellent. 187 out of 438 reviews" "
Rating 8 - Good. 165 out of 438 reviews" "
Rating 6 - Okay. 51 out of 438 reviews" "
Rating 4 - Poor. 18 out of 438 reviews" "
Rating 2 - Terrible. 17 out of 438 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are traveling with a dog, ii is a very good place to stay.
Stayed 1 night in Apr 2024
Response from Garrett Nelson-General Manager on May 6, 2024
Thank you for staying with us! please let me know if you need anything else and we cannot wait to see you again!

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Garrett Nelson-General Manager on Apr 7, 2024
Thank you so much for staying with us!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly front desk, personnel, hotel has had a fresh paint job inside and smells really nice. I’ve stayed at this property several times and will continue to stay here when I’m working in town. I also like the fact that Perkins is attached to the hotel so you don’t ever have to leave to go eat.
Stayed 1 night in Feb 2024
Response from Garrett Nelson-General Manager on Mar 1, 2024
Thank you for staying with us Steven! We are looking forward to seeing you again!

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Garrett Nelson-General Manager on Mar 31, 2024
Thank you for staying with us. We are looking forward to seeing you again!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a large pool, a bar with games and a restaurant all connected. It was fun.
Stayed 1 night in Feb 2024
Response from Garrett Nelson-General Manager on Feb 11, 2024
Thank you so much for staying with us Patricia! We are looking forward to hosting you again!

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Garrett Nelson-General Manager on Feb 5, 2024
Thank you for staying with us! We cannot wait to see you again!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Garrett Nelson-General Manager on Jan 21, 2024
Thank you, Gregory, for staying with us. We are hoping to see you again real soon.

10/10 Excellent

Gregory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Garrett Nelson-General Manager on Jan 15, 2024
Thank you, Gregory, for staying with us! We are looking forward to seeing you again.

10/10 Excellent

Sarah

Stayed 2 nights in Dec 2023
Response from Garrett Nelson-General Manager on Jan 15, 2024
Thank you for staying with us Sarah! We are looking forward to seeing you again1

10/10 Excellent

Kimberly

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room I was given had a distinct pet smell. The manager was very attentive and was happy to move me to another room, even after being in the first room for a couple hours.
Stayed 3 nights in Dec 2023
Response from Garrett Nelson-General Manager on Dec 31, 2023
Thank you for your feedback! We are looking forward to seeing you again.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub included! Affordable clean rooms
Stayed 1 night in Dec 2023
Response from Garrett Nelson-General Manager on Dec 31, 2023
Thank you for your feedback! We cannot wait to see you again!

8/10 Good

Kimberly

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy, pet friendly area, housekeeping was also friendly
Stayed 2 nights in Nov 2023
Response from Garrett Nelson-General Manager on Dec 6, 2023
Thank you Kim for staying with us! We are looking forward to seeing you again.

10/10 Excellent

judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Garrett Nelson-General Manager on Nov 30, 2023
Thank you for staying with us! We are looking forward to seeing you again!

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Garrett Nelson-General Manager on Nov 22, 2023
Thank you for your feedback! We are looking forward to seeing you next time!

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was fine. Clean, comfortable room. Nice pool. The fitness room bicycles need attention and instructions would be helpful since they are not the usual bicycles found in a motel's fitness room. We were disappointed that the breakfast offerings were either "To Go" or 4$ off in the attached Perkins resturant.
Stayed 1 night in Nov 2023
Response from Garrett Nelson-General Manager on Nov 24, 2023
Gary, Thank you for letting me know about the bicycle in the fitness center. I will look into that. Also, I am sorry about the Grab and Go breakfast. We are kind limited about what we can offer due to having the restaurant attached to us. We hope to see you again really soon!

8/10 Good

GERALD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Found medicine capsules in the bedding.
Stayed 2 nights in Oct 2023
Response from Garrett Nelson-General Manager on Oct 30, 2023
Thank you for letting me know and i will be looking into this more and i will call you with my findings

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Garrett Nelson-General Manager on Oct 24, 2023
Thank you

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Really like the discount at the restaurant next door for staying at the hotel.
Stayed 1 night in Sep 2023
Response from Garrett Nelson-General Manager on Oct 24, 2023
Thank you

10/10 Excellent

Ken

Liked: Property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from Garrett Nelson-General Manager on Oct 24, 2023
Thank you

4/10 Poor

Sheri, Chandler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and bad odors.
Response from Garrett Nelson-General Manager on Oct 12, 2023
Hello Sheri, I am sorry that you did not have a good experience with us. I hope you give us another try. Hope to see you again.

8/10 Good

Susan L

Liked: Staff & service, property conditions & facilities, room comfort
Hot tub yuck
Hot tub was disgusting. 2 night stay, didnt get extra towels without asking.
Stayed 2 nights in Sep 2023
Response from Garrett Nelson-General Manager on Oct 12, 2023
Thnak you for you survey. I will work with the team to make sure I get the areas addressed.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property
Stayed 2 nights in Sep 2023
Response from Garrett Nelson-General Manager on Oct 24, 2023
Thank you!

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Garrett Nelson-General Manager on Sep 25, 2023
Thank you for staying and we look forward to seeing you again!

4/10 Poor

steve

Disliked: Staff & service, amenities, property conditions & facilities
We only booked this property because the listing said they had an EV charger we drove through the night and arrived at midnight to find out they had no EV so we left to find a new hotel. Very frustrating. Got no sleep.
Stayed 1 night in Sep 2023
Response from Garrett Nelson-General Manager on Sep 17, 2023
I am sorry for the miscommunication on the EV charger. I have not seen on any of the websites where it is saying we offer chargers. I would love to get them in the future but as of right now we do not. Again, I am sorry for the miscommunication.

4/10 Poor

Paulette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They did not tell us when we checked that there was no maid service, you have to ask,they should have told us when we checked in. No hot water in the shower, plus when done with shower the floor was soaking wet, & I mean wet, it was a walk in shower but what a mess. Also the 1st night the TV was not working, it would not turn on. Went to front desk she said I will give you a new remote, so as she handes it to me she said you can program it, I am sure it easy, I said no one come down to help, she stated they dont have anyone. Went back to the room it took about 20 mints to get it right. She never call back to see if we got it. The same lady who checked us in on 9/7 was not very helpful, acted like we we making her work for sign in. I hate to say this but not well dress for a front desk person. Saturday when we checked out the at the front desk the man had a big smile on his face, ready to work. We checked out early & he said no problem, just check back with me when the room is empty. He was ready to work because we were there.
Stayed 3 nights in Sep 2023

10/10 Excellent

JIMMY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good
Stayed 3 nights in Aug 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel !!
Stayed 1 night in Aug 2023

10/10 Excellent

Sheila A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

CHERYL, Norwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone, Management, Staff, and Guests were friendly and respectful.
Stayed 1 night in Aug 2023

6/10 Okay

William

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Sep 11, 2023
Dear William,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 608-372-3211.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Garrett NelsonGeneral ManagerBest Western Tomah Hotel

10/10 Excellent

Margaret

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and the hot tub. Because of that and the super friendly staff we will continue to choose this hotel anytime we are in Tomah. My one and only complaint is that the hotels breakfast is so sad. The grab and go leaves alot to be desired and after paying for the room I really don't want to pay for breakfast at Perkins after that. Please start serving a breakfast more fitting the best western name.
Stayed 1 night in Jul 2023

2/10 Terrible

Shirley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ants all over in bed, spiders crawlin window ceil.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 1, 2023
We apologize for the inconvenience. We have contacted our pest control company. I would like to thank you for bringing this to our attention.

4/10 Poor

JONATHAN

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from General Manager on Aug 1, 2023
Thank you for your review. Please reach out to management to discuss the issue as there is nothing posted here and no complaint was issued to the front desk during your stay. We would love to resolve this issue. Thank you for allowing us the opportunity to resolve and satisfy your complaint.

8/10 Good

Sharon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
Refrigerator was not defrosted so not cleaned. Although listed as pet friendly we were charged 30 dollars for our small dog who we carried in a kennel to protect the room. NEVER ANYWHERE charged 30 for a dog. Front desk was abrupt
Stayed 1 night in Jul 2023
Response from General Manager on Aug 1, 2023
We apologize that you were not instructed at time of reservation what the pet fee was. Pet friendly is regarded as we take pets for a fee and is on all of our online platforms. Housekeeping has been addressed about your concern of non-defrosted refrigerator. Thank you for bringing this to our attention.

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My room was nice and clean but some of the furniture was broken the desk chair was broke and leaned to the left when I sat in it but everything else was good.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 1, 2023
Thank you for bringing this to our attention and we will be sure to fix the issue. We appreciate you staying with us and hope that you will give us another opportunity when your travels bring you back to the Tomah area.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Mattress was pretty hard
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 1, 2023
Thank you for the amazing 5 star review. We look forward to serving you again in the near future.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Reserved a room here because it was advertised as pet friendly. My husband and I arrived very tired and couldn't wait to check into our room only to be told we couldn't because cats were not allowed. False advertising... should have been advertised as Dogs Only. Had to then search for another hotel.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 7, 2023
A resolution was offered at time of issue. We apologize for the inconvenience.

10/10 Excellent

Toni

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
King bed was so comfortable. BW always has a high standard and never dissaponts
Stayed 1 night in Jun 2023
Response from General Manager on Jul 7, 2023
So pleased you enjoyed your stay with us! We look forward to serving you again the next time your travels bring you to the Tomah area.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on Jul 7, 2023
Thank you for the amazing review. We look forward to having you with us again in the near future.

6/10 Okay

Brian

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Tire and Shabby
We were there for 8 days and had maid service once. Carpets are worn, windows cloudy with some sort of film cracking and peeling. Mattress was good, but this place needs serious work.
Stayed 7 nights in May 2023

8/10 Good

Dania

Stayed 1 night in Jun 2023

10/10 Excellent

Jan

Traveled with pets
Liked: Property conditions & facilities
Pet friendly
Stayed 1 night in May 2023
Response from General Manager on Jul 7, 2023
Thank you for sharing your positivity with our future travelers.

4/10 Poor

Rob

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The free breakfast was a room temperature bagel, a peanut butter cup, and a stale granola bar. With an apple, banana or orange. With room temperature yogurt and fruit juice. Had to ask for water bottle. The food from perkins ( a lower grade dennys), i had a cheeseburger that was cooked rare, and the American cheese still had some of the plastic wrapping on it, on the burger. The only good was the front desk guy let me change rooms and the bartender was easy on the eyes.
Stayed 1 night in May 2023
Response from GM on May 22, 2023
Thank you for your response. Our grab and go breakfast is set at Best western's standards. I thank you for your response as it helps us improve what we can improve on.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Kai Wah, Hong Kong

Business traveler, Traveled with partner
Nothing much near the hotel.
Stayed 1 night in Mar 2023

2/10 Terrible

Alice

Traveled with pets, Traveled with family
It said "pet friendly" but wouldn't allow me to bring in my cat. Should change advertising to "dog friendly" Paid for room in Expedia rewards, while they canceled the room they could refund the rewards. Waste of a free hotel night
Stayed 1 night in Mar 2023
Response from General Manager on Mar 20, 2023
We're Sorry to hear about the miscommunication between companies... We are a pet friendly property but we dont except cats.. Thanks

6/10 Okay

Haidee

Liked: Staff & service
Close to tourist spots and affordable
Stayed 1 night in Mar 2023